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Emergency Procedures and Protocols
Note: Procedures will vary according to make/model/build of UPS equipment as well asthe layout of the one-line of the facility and bypass layout. Procedures can also vary dueto the nature and circumstances of the i ssue.
Pre-Site Arrival
1. Establish Contact and prepare for immediate site response.2. Conduct Troubleshooting checklist over the phone.3. If issue is resolved schedule site visit for next possible date.4. If issue is not resolved continue to prepare for site arr ival.
5. Gather operations/owner manual and parts.6. Prepare equipment/tool checklist.7. Consult route to site.
Site Arrival
1. Meet with on-site contact and determine course of action.2. Read Display and Troubleshoot.3. Conduct internal visual inspection.4. Determine problem and possible causes.5. Coordinating with end user, place unit in bypass and proceed to troubleshoot.6. Repair problem, procure parts or take other appropriate action.7. Place unit back on line and monitor operation.8. Conclude visit and prepare service rep ort detailing problems, solutions and any
long range actions that might help eliminate future failures.
Ph: 804-780-3500 Fax: 804-780-3507
www.tru-power.com e-mail: [email protected]
Tru-Power
3807 Gaskins Rd. Richmond, VA 23233
