Trial Requirements v1.4

8/8/2019 Trial Requirements v1.4

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INFLIGHT CATERING

TRIAL Requirements


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Document StatusREVISION

Version Date IATA StB - Authors Notes

1.0 19.04.2007 Nicolas Bondarenco,RFID Deputy Manager

Benoit Pilon, ManagerAirport & Inflight Services

Initial Version

1.1 11.05.2007 Nicolas Bondarenco Add of Handheld scanner screen

functionalities & data structure & datamanagement process

Update document after Meeting with KLCand KCS

Reviewed by KLM CateringServices

Notes

- 16.05.2007 Fred Damler

Annemieke Heintges

Reviewed & validated

Reviewed KLM Cityhopper Notes

- 16.05.2007 Laslo Zimonyi Reviewed & validated

1.2 11.06.2007 Nicolas Bondarenco Add of the Executive Summary Chapter toimprove the RFID inflight project process

readability

1.3 15.08.2007 Nicolas Bondarenco Add of new requirements due to the add ofadditional fixed tracking points:FR 14.3, FR 14.4, FR14.5, FR110, FR111,FR 34.2, FR 34.3, FR 48.2, FR 48.3, FR48.4

Add of the Washed / Not washed status(in chapters 3.1 and 5)

Change BDX for Bordeaux to the right ACIcode: BOD

Update chap 7: add of two fixed readers

1.4 04.12.2007 Nicolas Bondarenco Increase number of trolley tags to 2500 in7.1

REFERENCE DOCUMENTS

ID Title IATA StB - Authors Notes

1 Inflight Catering

Process Analysis andUser Requirements V1.1 27 March 2007

Nicolas Bondarenco,

Benoit Pilon, Manager

This document contains all the processdescription and user requirements(prioritized)

2 Minutes of Meeting, TaskForce

Nicolas Bondarenco,

Benoit Pilon, Manager

This document contains the minutes ofmeeting of the inflight Task Force

Geneva 22 March 2007. The InflightCatering Process Analysis and UserRequirements document has beenreviewed and requirements prioritized.


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Glossary of Terms

Stakeholder Physical Location Type of product

Airline HQ N/A

Repair Facility U/S trolley repair

Warehouse Serviceable trolleys

Aircraft All

Caterer Catering Facility

Kitchen Food

Commissary Non-food, non-bonded items

Bonded Facility Bar and Duty Free items

Equipment Store Serviceable food trolleys

Duty Free Supplier Bonded Facility Duty Free items, if outsourced

Repair Supplier Repair Facility U/S trolley repair, if outsourced

Definitions:Catering Equipment: All rotable equipment used for catering; including trolleys, carriers, ovens, coffeemakers, etc.

Trolley: Container on wheels (trolley, cart, etc.)

Carrier: Container carried by hand (carrier, stowage unit, box, etc.)

Galley: Infrastructure on board aircraft into which trolleys and carriers are inserted.

In this document, the word trolley is used to identify both trolley and carrier. However, a decision will bemade as to whether RFID technology should apply first to trolleys, and then to carriers, or to both at thesame time.

Catering Facility sites code:

AMS: Amsterdam, The Netherlands

BOD: Bordeaux, France

VIE: Vienna, Austria.


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Table of contents

1. Executive Summary ............................................................................................................................ 52. Project Objectives & Scope................................................................................................................ 6

2.1. Project Objectives................................................................................................................................62.2. Project Scope.......................................................................................................................................62.3. Process scope .....................................................................................................................................72.4. RFID tracking points along catering processes...................................................................................8

3. List of required data............................................................................................................................ 93.1. Data scope...........................................................................................................................................93.2. Handheld Scanner Device Screen Design.....................................................................................10

4. Trial Functional Requirements......................................................................................................... 114.1. Initialization & Management Requirements.......................................................................................11

4.1.1. Manage Catering Equipment Asset............................................................................................114.1.2. Determine Catering Equipment Requirements ..........................................................................16

4.2. Operational Requirements.................................................................................................................174.2.1. Ensure Daily Catering Equipment Requirements.......................................................................174.2.2. Build Trolleys at AMS.................................................................................................................184.2.3. Prepare and Load Trolleys onto Trucks .....................................................................................204.2.4. Receive Trolleys.........................................................................................................................214.2.5. Receive U/S Trolleys (at AMS only)...........................................................................................234.2.6. Clean Food Trolleys ...................................................................................................................244.2.7. Inspect Trolleys ..........................................................................................................................254.2.8. Ship U/S Trolleys........................................................................................................................264.2.9. Destroy non repairable Trolleys .................................................................................................274.2.10. Return Repaired Trolleys............................................................................................................28

5. Data Structure & Management......................................................................................................... 305.1. Data Management process................................................................................................................30

5.1.1. Data description..........................................................................................................................305.1.2. Step 0: Receive trolleys for initialization at AMS........................................................................315.1.3. Step 1: Clean Food trolleys ........................................................................................................325.1.4. Step 2: Inspect trolleys at AMS / FR 51 .....................................................................................335.1.5. Step 3: Build trolleys at AMS (for BOD) / FR 14.1......................................................................345.1.6. Step 4: Prepare and load trolleys onto trucks at AMS (for BOD) / FR 34.1...............................355.1.7. Step 5: Receive trolleys from AMS at BOD / FR 44...................................................................365.1.8. Step 6: Build trolleys from BOD to AMS.....................................................................................375.1.9. Step 7: Receive trolleys at AMS from BOD closed loop .........................................................385.1.10. Step 8: Ship U/S trolleys to Maintenance Facility.......................................................................395.1.11. Step 9: Condemn the trolley .......................................................................................................405.1.12. Step 10: Return repaired trolleys to AMS...................................................................................415.1.13. Step 11: Cancel trolleys that have already been assigned to a flight ........................................42

6. Technical Requirements................................................................................................................... 437. Equipment Requirements................................................................................................................. 45

7.1. RFID equipment.................................................................................................................................457.2. Information System equipment..........................................................................................................457.3. Tag Installation...................................................................................................................................45

8. Annex 1 Global User Requirements Trial Requirements Traceability Matrix ....................... 468.1. Traceability Matrix..............................................................................................................................46


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1. Executive SummaryThis document (in orange in the following picture) is the third report that is part of the IATA inflight project. Itdescribes in details all the requirements that will be taken into account in the Trial. It has been used as acore document to invite and get proposals from suppliers.

With IATA, KLM Catering Services and KLM Cityhopper will conduct a trial that will be kicked off in July.Three Caterer facilities should be used in the trial: KLM Catering Services in Amsterdam as the main facilitywill be equipped with reader(s) and handheld scanners while the two other Catering facilities (in Bordeauxand in Vienna) will be equipped with RFID handheld scanners only.

Description

Initial IATA view on the potential benefits of the use ofRFID in Inflight

Identify highlevel potential

benefits

Description of the detailed processes and main operationalencountered issues

Identification and prioritization of the stakeholder needs foran RFID solution applied to inflight, peer reviewed by theinflight task force.

Identify issuesand define

needs

The elements of the user requirements to be tested in thetrial, along with which party will provide what element ofthe trial.

Describe and

set up a trial

The results of the trial applied to the inflight processes aswell as technology performance results. Mainly focused ontrolleys management and maintenance with sometechnology tests for trolley contents.

Evaluate withtrials

A report on the detailed business case for RFID oncatering trolleys, supported by realistic costs from the

industry and returns on investment from airlines.

Detail cost &benefits

analysis

High LevelBusiness Case

ProcessAnalysis and

UserRequirements

Trial ResultsReport

Detail Business

Case

Process Deliverables

Trial

Requirements

The technology to be carried forward to trial based upontests and peer opinion for the use of RFID

SelectTechnology

TechnologyReport

A new Recommended Practice to be included in futureJPSC manuals

Develop aRecommend

Practice

RecommendedPractice

InflightProjectProcessDescription

Description

Initial IATA view on the potential benefits of the use ofRFID in Inflight

Identify highlevel potential

benefits

Description of the detailed processes and main operationalencountered issues

Identification and prioritization of the stakeholder needs foran RFID solution applied to inflight, peer reviewed by theinflight task force.

Identify issuesand define

needs

The elements of the user requirements to be tested in thetrial, along with which party will provide what element ofthe trial.

Describe and

set up a trial

The results of the trial applied to the inflight processes aswell as technology performance results. Mainly focused ontrolleys management and maintenance with sometechnology tests for trolley contents.

Evaluate withtrials

A report on the detailed business case for RFID oncatering trolleys, supported by realistic costs from the

industry and returns on investment from airlines.

Detail cost &benefits

analysis

High LevelBusiness Case

ProcessAnalysis and

UserRequirements

Trial ResultsReport

Detail Business

Case

Process Deliverables

Trial

Requirements

The technology to be carried forward to trial based upontests and peer opinion for the use of RFID

SelectTechnology

TechnologyReport

A new Recommended Practice to be included in futureJPSC manuals

Develop aRecommend

Practice

RecommendedPractice

InflightProjectProcessDescription


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2. Project Objectives & Scope2.1. Project Objectives

IATA leads the Airline industry to Simplify the Business by moving forward and facilitating theimplementation of five key projects (e-ticket, BCBP, CUSS, RFID and e-freight). Delivering these projects isof paramount importance to the industry.

As part of IATA's Simplifying the Business programme, IATA is leading RFIDfor the aviation industry inbaggage, inflight, turnaround, cargo and management of parts.

IATA launched in January 2007 inflight activities to identify the appropriate technologies to maximise thebusiness benefit of auto-id in the inflight space and analyse in detail what RFID could bring to Airlines andCaterers in the management of trolleys and stowage units, their maintenance, and the management ofcontents.

IATA is now launching with KLM Cityhopper and KLM Catering Services the RFID Trial. The main objectivesof this trial will be to:

Validate the technology performance (read rate, reading range, thermic shock resistance, etc.)and identify potential issues

Analyse business performance (inventory, trolley location per facility and level of stock, number oftrolley cycles, turnaround time) and defined the needs.

The results will be used to develop the detailed business case.

2.2. Project Scope

Involved Stakeholders

With IATA, KLM Catering Services and KLM Cityhopper will conduct a trial that will be kicked off in July.Three Caterer facilities should be used in the trial: KLM Catering Services in Amsterdam as the main facilitywill be equipped with reader(s) and handheld scanners while the two other Catering facilities (in Bordeauxand in Vienna) will be equipped with RFID handheld scanners only.

The RFID suppliers are contacted to obtain their support in identifying RFID solution as well as providingand installing RFID equipment.

The IT suppliers are contacted to get their support in developing a basic reporting interface system to gatherand record data in a database for further analysis.

IATA invites suppliers to form partnerships in order to deliver an optimum solution.

IATA will promote the trial and their preferred partners at a worldwide level. The results will becommunicated to Airlines at CEO level and IATA will communicate broadly on conferences and otherspecial events, subject to the agreement of the parties involved. All communication as a result of the trialmust be supplied to IATA for approval.

Equipment shall be returned to suppliers at the end of the trial, in as near to supplied condition as possiblesubject to wear and tear.


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RFID Technology

The recommended RFID technologies for the Trial are the LF, HF and UHF passive RFID technologysolutions. IATA will conduct off-site technology tests to ensure compliance with basic requirements such asreading through a wide doorway and ease of handheld use (no bending, stretching needed). The finaltechnologies will then be progressed for trial.

Trolleys to be equipped

KLM Cityhopper owns around 1,200 trolleys that shall be equipped with an encapsulated RFID tag.

It will also include a test to read trolley contents to get experience about reading performance.

Timing

The trial should last 2 months, starting when all trolleys are equipped with RFID tags.

2.3. Process scope

In Blue: covered or partly covered by the Trial

In Red: not covered

Manage and Track

Measure, Analyse and Improve

Operate Inflight Service Activities

Pre-flight In-flight Post-flight

Ensure DailyCateringEquipmentRequirements

LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build TrolleysMove

Trolleysto

StagingArea

InspectTrolleys

Store

FoodTrolleys

Re-buildDuty FreeTrolleys

Return DutyFree Trolleysto Caterer

Ship DutyFree Trolleysto Duty Free

Clean FoodTrolleys

Manage and Track

Measure, Analyse and Improve

Operate Inflight Service Activities

Pre-flight In-flight Post-flight


LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build TrolleysMove

Trolleysto

StagingArea

InspectTrolleys

Store

FoodTrolleys




Clean FoodTrolleys

Maintain Catering EquipmentMaintain Catering Equipment

Define theMaintenance & RepairProgramme

Maintain & RepairCatering Equipment

Manage &Track

Define theMaintenance &Repair Programme

Ship U/STrolleys

Repair U/S Trolleys Destroy non repairableTrolleys

ReturnedRepairedTrolleys

Measure,Analyse

and Improve


Define theMaintenance & RepairProgramme


Manage &Track


Ship U/STrolleys


ReturnedRepairedTrolleys

Measure,Analyse

and Improve

Important remark: as the trolleys will not be scanned after they have been washed we will only getserviceable trolleys as being in the Catering Facility and not the exact number of serviceable and washedtrolleys for the trial.


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3. List of required data3.1. Data scope

In Green: data on tag

In orange: data in system. Data on tag are in system too.

TrolleyIdentification


TrolleyInformation

TrolleyInformation

Trolley Type(KSSU, ATLAS, other)

Trolley Usage- Food- Non Food

Beverages Dry stores

Trolley Size- Full size- Half size





TrolleyStatus

Date / Time recordedeach time there is a

status change

TrolleyStatus


status change

Operational Status Serviceable- Assigned to flight number / date- Not assigned to flight number / date

Unserviceable (U/S)- identified U/S on-board first- identified U/S on-ground only

Condemned Washed / Not washed


Unserviceable (U/S)

- identified U/S on-board first- identified U/S on-ground only

Condemned

Washed / Not washed

AND

Unique Trolley IDentifier UTID thatincorporates:- Trolley Operator- Owner Part Number- Manufacturer Serial Number


Trolley Owner Trolley Owner

Location Status Catering- Kitchen: AMS BOD VIE

Maintenance


Maintenance



TrolleyInformation

TrolleyInformation









TrolleyStatus


status change

TrolleyStatus


status change


Unserviceable (U/S)- identified U/S on-board first- identified U/S on-ground only

Condemned Washed / Not washed


Unserviceable (U/S)

- identified U/S on-board first- identified U/S on-ground only

Condemned

Washed / Not washed

AND



Trolley Owner Trolley Owner


Maintenance


Maintenance

Data definition:

Unique Trolley Identifier - UTID: a way to uniquely identify a trolley

Trolley Usage: note that sometimes for example a duty free trolley will be used for food if short

food trolleys. However it is not planned to change the trolley usage during the trial. Owner Part number = a trolley type + trolley size + a usage + an owner

ServiceableServiceable

Not assignedNot assigned

AssignedAssigned

Not readyNot ready

ReadyReady

Trolley Operational Status - Tree Analysis Description

ServiceableServiceable

Not assignedNot assigned

AssignedAssigned

Not readyNot ready

ReadyReady

Trolley Operational Status - Tree Analysis Description

Remark: The status Not ready and Ready is not supported by the trial.


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4. Trial Functional Requirements4.1. Initialization & Management Requirements

4.1.1. Manage Catering Equipment Asset

DescriptionTrolleyContent

Type

Process Manage Catering Equipment Asset

UR 01 Identify each trolley as a unique asset ALL

FR 01.1

For each trolley entering through the door equipped with the fixed RFIDreader, trigger a BIP alarm when the trolley is equipped with an RFID

encapsulated tag. This will tell which trolleys have not yet been equippedwith an RFID encapsulated tag.

ALL

FR 01.2

Encode tag with a unique trolley identifier UTID that will enable to identify eachtrolley with:

Trolley operator (KLC by default)

Owner Part number (Trolley type + Trolley size + Trolley usage + Trolleyowner). The Trolley owner is KLC

Serial number

ALL

FR 01.3 Complete data trolley set up process by loading manually data in system ALL

Stakeholder Role

Airline

Caterer

To install and write on tag the UTID (Select the functionality 00, select 01.1 and loadOwner Part Number, select 01.2 and load Manufacturer Serial Number, validate) forall the trolleys. Default operator will be KLC.

To load trolley information into the system (FR 01.3)

To start the trolley tracking

IATA To be present during the first days of the preparation process (installation, test tag

and system information readiness)

RFID Supplier

To supply encapsulated tags

To test tag position and readiness on trolley (on some trolleys)

To validate tag position

To train the caterer on how to install and encode tags and how to do test readiness

IT Supplier

To develop and test FR01.1

To design, develop and test interface & functionality to download handheld data (FR01.2 and FR 01.3) in the database file

Handheld Scanner - Functionality Description Approach


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DescriptionTrolley

Content Type


UR 02Record chronological trolley data / information (date, time, location status,operational status)

ALL

FR 02

Record in the system (see 4.2.1 for data detailed list) for each trolleyeach change of status (operational / location) and timestamp:

Operational status:

Serviceable

o Not assigned to a flight number/date

o Assigned to a flight number/date

Unserviceable (identified on board / on ground) Condemned

Location status:

AMS or BOD or VIE catering facility (entering / leaving)

Maintenance Facility (leaving to / entering from)

Time stamp

ALL

Stakeholder Role

Airline

Caterer

Manual updating - using a handheld scanner - of the following operational statusevents, including location, date and time:

Assigned to a flight (see FR 14.1)

Unserviceable (see FR 04) Condemned (when declared as so, after maintenance feedback),

Serviceable (when change from Unserviceable to Serviceable only. See FR 48)

o Not assigned to a flight number/date

o Assigned to a flight number/date

IATA

RFID Supplier

To track data, the supplier shall provide (see details in chapter 7):

Fixed readers and handheld scanners at AMS

VIE and BOD: handheld scanners only

IT Supplier

To provide and test functionalities and system to download:

Automatically location status (via fixed reader: AMS)

Semi-automatically location status via handheld scanners

Software on handheld scanner

Manually operational status

Date and time

Decision to be made

Live system accessible at all 3 locations or downloads?

Operating Mode & Rule

See also FR 04, FR 14.1 and FR 48


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DescriptionTrolley

Content Type


UR 03 Use chronological trolley data / information ALL

FR 03All data will be chronologically saved (at least on a daily basis) in a filethat can be downloaded in a database system for post processinganalysis (MS-Access for instance)

ALL

Stakeholder Role

Airline

Caterer

IATA

RFID Supplier

IT Supplier

To design and test the recording of the data in a way that it can easily be possible toanalyse data

To develop a basic solution to access data from VIE and BOD and to download themto get a global and consolidated database at AMS.

Decision to be made

The IT supplier shall propose with KCS an easy and simple solution to import data from handheldscanners into the system for the 3 catering facilities. This includes a simple and not costly solution toimport data from BOD and VIE to AMS Catering Facility for daily data consolidation purpose.



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DescriptionTrolley

Content Type


UR 04Use U/S trolley status information (date, location, type of damages,frequencies)

ALL

FR 04Access in the system for each trolley identified as Unserviceable, dateand time and whether it has first been identified on-board or at CateringFacility

ALL

Remark:The total number of unserviceable trolleys per day (volume update) iscovered by FR 11

ALL

Stakeholder Role

Airline To be able to access and analyse data (via KLM Catering Services)

Caterer Scan U/S trolley to update trolley status

To be able to access and analyse data

IATA To be able to access and analyse data (via KLM Catering Services)

RFID Supplier

IT Supplier To provide and test functionalities to record the U/S data (see details in FR 51 and FR

52) in system.

Approach

The approach that KLM Cityhopper and KLM Catering Services would like to be adopted:

Use a specific label with an inserted RFID chip that will be used to mark U/S trolley on-board theaircraft

When a U/S trolley enters the AMS Catering Facility through the door equipped with an RFIDfixed reader, trigger an alarm to inform the Caterer staff.

The alarm shall be different from the one used to identify whether the trolley is already equippedwith an RFID tag or not.


Each time a trolley is declared as unserviceable, the Caterer, during the trolley inspection process, shallscan the trolley with the handheld scanner and shall record in system the following information for theidentified trolley: Unserviceable, location, date, time, first identified as U/S (either on-board or duringground inspection at Caterer Facility).


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DescriptionTrolley

Content Type


UR 08 Analyse Trolley cycle ALL

FR 08Calculate the number of cycles each serviceable trolley goes through,i.e. how many times out of a catering facility (at AMS, BOD and VIE)assuming it is for a flight.

ALL

Stakeholder Role

Airline

Caterer

IATA

RFID Supplier

IT Supplier To provide and test the trolley - number of cycles functionality

Decision to be made


This functionality will be used once at the end of the trial

4.1.2. Determine Catering Equipment Requirements

DescriptionTrolley

Content TypeProcess Determine Catering Equipment Requirements

UR 11

Find out how many trolleys are located in each location and byoperational status

Remark: this can be done at any time along the process (planning & real-time operational activities), by operator, by type of trolley, by size, byusage, by part number

ALL

FR 11

Calculate the number of trolleys by airline (KLC by default), per partnumber, per catering facility (stock):

Number of trolleys entering in Catering Facility

Number of trolleys going out the Catering Facility

Stock level: Number of serviceable and not assigned trolleys in(with operational status) Catering Facility

Number of U/S trolleys (AMS only)

ALL

Stakeholder Role

Airline

Caterer Perform stock level check with handheld scanner to prevent drift

IATA

RFID Supplier

IT Supplier To provide the functionality and test the functionality

The functionality can be run at any time

Decision to be made



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Description TrolleyContent Type

This activity is only recorded from AMS. To reduce workload for BOD and VIE, staff will only scantrolleys entering and leaving their facility.


When a trolley is scanned, the location where it is scanned shall be recorded automatically

DescriptionTrolley

Content Type

Process Build Trolleys at AMS

UR 16 Assign contents to a trolley (already assigned to a flight number/date) byitem and quantity in the system and confirm against airline specifications Except DF

FR 16 As a test ONLY Except DF

Stakeholder Role

Airline

Caterer Tag some items (bar items, meals)

Test readiness of all the tags in a trolley

IATA

RFID Supplier Provide retail-type tags

Help the Caterer to measure performance of the test

IT Supplier

Decision to be made This requirement will be tested a few times and in Amsterdam KCS Facility only.

There is no need to develop functionality.


none


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Description TrolleyContent Type




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4.2.5. Receive U/S Trolleys (at AMS only)

DescriptionTrolley

Content Type

Process Receive U/S Trolleys (at AMS only)

See also Inspect Trolleys process for a full functionality development ALL

FR 51.1

When a U/S trolley (with the specific RFID tag label used as an U/Stag) enters the AMS Catering Facility through the door equipped withthe RFID fixed reader, it shall trigger an alarm to inform the Catererstaff.

The alarm shall be different from the one used to identify whether thetrolley is already equipped with an RFID tag or not.

ALL

Stakeholder Role

Airline To train / inform cabin crew with the U/S label tagging procedure and aim

Cabin Crew: to mark the U/S trolleys on-board the aircraft

Caterer Move U/S trolleys to scan them (described in next process Inspect Trolleys)

IATA

RFID Supplier Provide a specific label with an inserted RFID chip that will be used to mark U/S

trolley on-board the aircraft

IT Supplier Develop and test the functionality that detects U/S trolley and test alarm trigger

functionality too.

Approach

The approach that KLM Cityhopper and KLM Catering Services would like to be adopted:

Use a specific label with an inserted RFID chip that will be used to mark U/S trolley on-board theaircraft

When a U/S trolley enters the AMS Catering Facility through the door equipped with an RFID fixedreader, trigger an alarm to inform the Caterer staff.



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4.2.6. Clean Food TrolleysEnsure DailyCateringEquipment

Requirements

LoadTrolleys

onto

Trucks

DeliverTrolleys

to

Aircraft

Operate

onBoard

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean Food

Trolleys


StoreFoodTrolleysInspect

Trolleys

Ensure DailyCateringEquipment

Requirements

LoadTrolleys

onto

Trucks

DeliverTrolleys

to

Aircraft

Operate

onBoard

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean Food

Trolleys



Trolleys

DescriptionTrolley

Content Type

Process Clean Food Trolleys

FR 110Identify automatically all the trolleys being washed at the AMS CateringFacility and timestamp

Except DF

FR 111Calculate time elapsed between received trolleys (at the AMS CateringFacility) and washed trolleys

Except DF

Stakeholder Role

Airline

Caterer

IATA

RFID Supplier

IT Supplier To provide and test data loading functionality


Decision to be made




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4.2.9. Destroy non repairable TrolleysMaintain Catering EquipmentMaintain Catering Equipment

Define theMaintenance & Repair

Programme


Manage &Track


Ship U/STrolleys


ReturnRepairedTrolleys

Measure,Analyse

and Improve



Programme


Manage &Track


Ship U/STrolleys



Measure,Analyse

and Improve

DescriptionTrolley

Content Type

Process Destroy non repairable trolleys

ALL

FR 100When the trolley is not repairable: to update the trolley status in thedatabase file

ALL

Stakeholder Role

Airline

Caterer Update manually the database file in changing the trolley status from unserviceable to

condemned

IATA

RFID Supplier

IT Supplier To provide functionality and test functionality.

Decision to be made The development of this functionality shall be discussed between the Caterer and the IT Supplier as it

can be updated manually in accessing the database file and should happen few times only


The Caterer shall be informed by the Maintenance that the trolley is not repairable, and shall get theUTID (The Trolley Serial number should be enough. To be checked by the Caterer)


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4.2.10. Return Repaired TrolleysMaintain Catering EquipmentMaintain Catering Equipment


Programme


Manage &Track


Ship U/STrolleys



Measure,Analyse

and Improve



Programme


Manage &Track


Ship U/STrolleys



Measure,Analyse

and Improve

DescriptionTrolley

Content Type

Process Receive TrolleysUR 48 Identify repaired trolleys entering the Catering Facility ALL

FR 48.1

For each returned repaired trolley (coming from the MaintenanceFacility), record its return date/time and location in the system andchange its status from Unserviceable to Serviceable.Again each time a trolley is set to Serviceable, it shall automatically beset by default to Not assigned to a flight number/date.

ALL

FR 48.2Calculate the repaired turnaround time for each repaired trolley(substitution of out-in, between FR48.1 and FR 52

ALL

FR 48.3Calculate the number of U/S trolleys identified daily at AMS CateringFacility

ALL

FR 48.4Calculate for each trolley how many times it has been sent to the Repair

Facility

ALL

Stakeholder Role

Airline

Caterer Perform the task

IATA

RFID Supplier

IT Supplier Provide and test functionalities (FR 48.1 and FR 48.2)



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5. Data Structure & Management5.1. Data Management process

5.1.1. Data description

Data shall be saved in a file that can be downloadable in MS-Access.

The trolley tracking is detailed step by step along the main process called Operate inflight Serviceactivities as well as the Maintain Catering Equipment process.

The main process closed loop presented here is based on flights between AMS and BOD, AMS andMaintenance, AMS and other destination than BOD or VIE. The principle remains the same for VIE, excepta change in a code, set to 3 for VIE (see below for explanation).

The first data called # is optional and shall be discussed/validated by KLC and the IT supplier. The idea isto use this data for specific analysis on one trolley for instance, instead of using the long UTID data.

# (optional and only for the trial)

Trolley Operational Airline

Owner Part Number

Manufacturer Serial Number

Trolley Owner

Trolley Type

Trolley UsageDate

Time

UTID

Catering Facility

= a unique number

= KLC

= a Part number

= a Serial number

= KLC

= a trolley type

= a Trolley usage= a date

= a time

= a UTID

AMS

Description

BDX

VIE

Entering / Leaving Catering Facility Entering

Leaving

Serviceable / Unserviceable / Condemned Serviceable

Unserviceable

Assigned to a flight / Not Assigned to a flightAssigned

Not Assigned

Flight number= a Flight number

Flight number date

Leaving to / Returned from Maintenance Leaving to Maintenance

Returned from Maintenance

Not a U/S trolley

Identified on board / on ground Identified on board

Identified on ground

Not a U/S trolley

Condemned

None

Out (= condemned trolley)

No flight number

= a Flight number

No flight number

Washed / Not washedWashed

Not Washed

# (optional and only for the trial)


Owner Part Number


Trolley Owner

Trolley Type

Trolley UsageDate

Time

UTID

Catering Facility

= a unique number

= KLC

= a Part number

= a Serial number

= KLC

= a trolley type

= a Trolley usage= a date

= a time

= a UTID

AMS

Description

BDX

VIE

Entering / Leaving Catering Facility Entering

Leaving

Serviceable / Unserviceable / Condemned Serviceable

Unserviceable

Assigned to a flight / Not Assigned to a flightAssigned

Not Assigned

Flight number= a Flight number

Flight number date

Leaving to / Returned from Maintenance Leaving to Maintenance


Not a U/S trolley

Identified on board / on ground Identified on board

Identified on ground

Not a U/S trolley

Condemned

None

Out (= condemned trolley)

No flight number

= a Flight number

No flight number

Washed / Not washedWashed

Not Washed


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5.1.2. Step 0: Receive trolleys for initialization at AMS

Installation of the tags, and initialization of data on tags and data in system. The initialization is done with thehandheld scanner and saved in system.


LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys


LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys

IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility

Identified on board / on ground

Entering / Leaving Catering Facility

Serviceable / Unserviceable / Condemned

Assigned to a flight / Not Assigned to a flight

Flight number

Flight number date

Leaving to / Returned from Maintenance

Trolley Size

KLC

AMS

None

Entering

Serviceable

Not Assigned to a flight

None

None

None

In File / Database

Cleaning status (Not washed / washed) Not washed

IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

AMS

None

Entering

Serviceable


None

None

None

In File / Database



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5.1.3. Step 1: Clean Food trolleysEnsure DailyCateringEquipment

Requirements

LoadTrolleys

onto

Trucks

DeliverTrolleys

to

Aircraft

Operate

onBoard

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean Food

Trolleys



Trolleys

Ensure DailyCateringEquipment

Requirements

LoadTrolleys

onto

Trucks

DeliverTrolleys

to

Aircraft

Operate

onBoard

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean Food

Trolleys



Trolleys

IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

AMS

None

Entering

Serviceable


None

None

None

In File / Database

Cleaning status (Not washed / washed) Washed

IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

AMS

None

Entering

Serviceable


None

None

None

In File / Database



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5.1.4. Step 2: Inspect trolleys at AMS / FR 51

Ensure Daily

CateringEquipmentRequirements

Load

Trolleysonto

Trucks

Deliver

Trolleysto

Aircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys

Ensure Daily


Load

Trolleysonto

Trucks

Deliver

Trolleysto

Aircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys

Case 1: The trolley remains Serviceable

No specific recording task is required. The activity could be tracked and recorded in system but it does notseem to have a real added value at that stage, and it would require more work for staff.

When a trolley is declared as not serviceable, the information is recorded and tracked in the system (seeCase 2).

Case 2: The trolley is set to Unserviceable (U/S)

This task is done with the handheld scanner (and the system).

Unserviceable


For the following step, go to step 7.

IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number dateLeaving to / Returned from Maintenance

Trolley Size

KLC

AMS

None

Entering

Unserviceable


None

NoneNone

In File / Database


IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number dateLeaving to / Returned from Maintenance

Trolley Size

KLC

AMS

None

Entering

Unserviceable


None

NoneNone

In File / Database



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5.1.5. Step 3: Build trolleys at AMS (for BOD) / FR 14.1

Ensure Daily


Load

Trolleysonto

Trucks

Deliver

Trolleysto

Aircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys

Ensure Daily


Load

Trolleysonto

Trucks

Deliver

Trolleysto

Aircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys


IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight numberFlight number date


Trolley Size

KLC

AMS

None

Entering

Serviceable

Assigned to a flight

None

In File / Database


IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility







Trolley Size

KLC

AMS

None

Entering

Serviceable


None

In File / Database



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5.1.6. Step 4: Prepare and load trolleys onto trucks at AMS (for BOD) / FR 34.1


LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys


LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys

The trolleys are scanned by a handheld reader just before being loaded in the truck.

IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility







Trolley Size

KLC

AMS

None

Leaving

Serviceable


In File / Database


IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility







Trolley Size

KLC

AMS

None

Leaving

Serviceable


In File / Database



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5.1.7. Step 5: Receive trolleys from AMS at BOD / FR 44


LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys


LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys


IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

BOD

None

Entering

Serviceable


None

NoneNone

In File / Database

Cleaning status (Not washed / washed) Washed*

IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

BOD

None

Entering

Serviceable


None

NoneNone

In File / Database



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5.1.8. Step 6: Build trolleys from BOD to AMS


LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys


LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys

To reduce additional work for BOD and VIE Catering Facility Staff, the Caterer will not assign trolleys to aflight and will only scan trolleys leaving the Catering Facility.

IN SYSTEMIN SYSTEM#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

BOD

None

Leaving

Serviceable


None

In File / Database


IN SYSTEMIN SYSTEM#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

BOD

None

Leaving

Serviceable


None

In File / Database



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5.1.9. Step 7: Receive trolleys at AMS from BOD closed loop


LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys


LoadTrolleys

ontoTrucks

DeliverTrolleys

toAircraft

Operateon

Board

OffloadTrolleys

ReceiveTrolleys

Build Trolleys


MoveTrolleys

toStaging

Area


Clean FoodTrolleys



Trolleys

This task is done with the fixed reader (and the system).

IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility







Trolley Size

KLC

AMS

None

Entering

Serviceable


NoneNone

None

In File / Database


IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility







Trolley Size

KLC

AMS

None

Entering

Serviceable


NoneNone

None

In File / Database



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5.1.10. Step 8: Ship U/S trolleys to Maintenance FacilityMaintain Catering EquipmentMaintain Catering Equipment


Programme


Manage &Track


Ship U/STrolleys



Measure,Analyse

and Improve



Programme


Manage &Track


Ship U/STrolleys



Measure,Analyse

and Improve

The U/S trolleys will leave the AMS KCS Catering Facility by a different door than the one which is equippedwith the fixed RFID reader. This will allow simple tracking and recording system by using the handheld

scanner.This task is done with the handheld scanner (and the system).

IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

AMS

None

Leaving

Unserviceable


None

None

Leaving to Maintenance

In File / Database


IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

AMS

None

Leaving

Unserviceable


None

None

Leaving to Maintenance

In File / Database



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5.1.11. Step 9: Condemn the trolleyMaintain Catering EquipmentMaintain Catering Equipment


Programme


Manage &Track


Ship U/STrolleys



Measure,Analyse

and Improve



Programme


Manage &Track


Ship U/STrolleys



Measure,Analyse

and Improve

The trolley is not reparable and shall be destroyed: Update the Database file manually.

IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley TypeTrolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

None

None

Out

Condemned


None

None

None

In File / Database


IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley TypeTrolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

None

None

Out

Condemned


None

None

None

In File / Database



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5.1.12. Step 10: Return repaired trolleys to AMSMaintain Catering EquipmentMaintain Catering Equipment


Programme


Manage &Track


Ship U/STrolleys



Measure,Analyse

and Improve



Programme


Manage &Track


Ship U/STrolleys



Measure,Analyse

and Improve

The returned repaired trolleys to the AMS KCS Catering Facility will enter by a different door than the onewhich is equipped with the fixed RFID reader. This will allow simple tracking and recording system by using

the handheld scanner.This task is done with the handheld scanner (and the system).

IN SYSTEMIN SYSTEM

#


Owner Part Number

Manufacturer Serial NumberTrolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

AMS

None

Entering

Serviceable


None

None


In File / Database


IN SYSTEMIN SYSTEM

#


Owner Part Number

Manufacturer Serial NumberTrolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

AMS

None

Entering

Serviceable


None

None


In File / Database



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5.1.13. Step 11: Cancel trolleys that have already been assigned to a flightCase 1: An aircraft initially scheduled and assigned to a flight number can be cancelled. This is mainly dueto technical or weather constraints.

The aircraft is replaced by another one, and sometimes by a different type of aircraft. This might impact thetype of required trolleys to be loaded. It such a case it is necessary to cancel the assigned trolleys andreplace them by the adequate type of trolleys.

Case 2: a trolley is broken before being loaded. It needs to be cancelled and replaced by another trolley.

Change Trolley status back to:

Not assigned to a flight

Flight number to None

Flight number date to None

For Case 2, add the U/S procedure step (see step 1: Inspect trolleys at AMS / FR 51 chapter).

IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

AMS

None

Entering

Serviceable


None

None

None

In File / Database


IN SYSTEMIN SYSTEM

#


Owner Part Number


Trolley Owner

Trolley Type

Trolley Usage

Date

Time

UTID

Catering Facility





Flight number

Flight number date


Trolley Size

KLC

AMS

None

Entering

Serviceable


None

None

None

In File / Database



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6. Technical RequirementsThe technical potential solution(s) shall take into account existing constraints.

Durability Climate conditions

From dock to cleaning Thermic shock from 40 to 110 degree Celsius

At Outdoor conditions -40 to +45 degree Celsius

0 to 100% humidity

Sun, rain, snow, dust

At Cleaning area Water / Vapour

Chemicals

At Drying area Airflow Heat

On board Aircraft Cabin Pressure cycle

Reading Capacity

At Docks Be robust to anti-collision: high volume of trolleys to identify, withmultiple items in each trolley

Mounted to protect tags on trolleys as they are banged around, tippedover and so forth

Reading Interferences

At Docks Be capable of metal mounting

Be robust to interference and not cause interference to others (lots of

radio frequencies such as Walky talkies, other RF technology in use) Be robust to anti-collision between readers

Be able to read trolley while moving

Read Range In Locations

Read distance long enough to be read across each dock door

Safety / Security Placement of Reader to prevent damage

In floor, or

Above doors

Safety Radio Frequency Band

Power emitted by reader should comply with local health and safety

legislationStandard Common platform

Worldwide Standard or Recommended Practice is required

Certification On board Aircraft

Certification for any equipment boarded on aircraft to be obtained

Regulations Radio Frequency Band

Radio frequencies shall be in line with regulation requirements

Other Constraints

Liquid spills Tags shall withstand conditions that are hot, cold, sticky

Security Data Access

Segregation of data by user Secure read/write capability for RFID Tag authorised write

Time to respond Wake Sleep / Read cycle

Tag shall wake, respond within 0.5 second


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Life of Tag Tags shall be capable of use for a period of a least 7 years without

maintenance


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7. Equipment Requirements7.1. RFID equipment

2500 tags (encapsulated tags required) for trolley tracking management

300 specific labels with an inserted RFID chip to mark U/S trolley on-board the aircraft

200 retailed type tags for content management

1 Fixed RFID reader (at KLM Catering Services Amsterdam Facility) at an entering door, and onthe floor.

1 Fixed RFID reader (at KLM Catering Services Amsterdam Facility) at an exit door, and on thefloor.

1 Fixed RFID reader (at KLM Catering Services Amsterdam Facility) after trolley cleaning

activity, and on the floor. 4 handheld scanners for AMS Catering Facility (U/S tagging, leaving door, initializing process,

another door)

2 handheld scanners for BOD Catering Facility

2 handheld scanners for VIE Catering Facility

7.2. Information System equipment

4 laptops (1 per Catering Facility and one spare in AMS) (and close to the reader? Theft risk??)

Data Interface (between Reader & laptop) and data loading

Data Volume:

o Maximum size: 1,200 trolleys * 10 changes per day = 12,000 lines of data per day (when all

trolleys are equipped)

7.3. Tag Installation

The tag shall be fixed underneath the trolley, separated from the trolley by an optimum distance to ensurereadability.


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8. Annex 1 Global User Requirements Trial RequirementsTraceability Matrix

8.1. Traceability Matrix

The User Requirements in grey are taken into account in the Trial objectives.

The User Requirements in red will not be part of the Trial objectives.

# DescriptionTrolleyContent

Type

Manage Catering Equipment Asset

UR 01 Identify each trolley as a unique asset ALL

UR 02Record chronological trolley data / information (date, time, location status, operationalstatus)

ALL

UR 03 Use chronological trolley data / information ALL

UR 04 Use U/S trolley status information (date, location, type of damages, frequencies) ALL

UR 05 Use chronological transfers of responsibilities -

UR 06 Record time spent by trolley in each Catering Zone ALL

UR 07 Calculate Trolley life expectation ALL

UR 08 Analyse Trolley cycle ALL

UR 09 Dashboard consultation for performance analysis ALL

Plan Equipment Retirement

UR 10 Identify trolleys scheduled for retirement ALL

Determine Catering Equipment Requirements

UR 11

Find out how many trolleys are located in each location and by operational status

Remark: this can be done at any time along the process (planning & real-timeoperational activities), by airline, by type of trolley, for stakeholders

ALL

UR11a

Develop Catering Equipment Allotment Plan ALL

Ensure Daily Catering Equipment Requirements

UR 12Trolley flow expectation arriving/leaving Catering Facility (weekly & daily basis) pertype, airline, contents

ALL

UR 13

Alarm Notification when available trolley volume is below defined availability

threshold, taking into account acceptable substitution ALLBuild Trolleys

UR 14 Assign trolley from proper airline to a specific flight number / date in the systemExcept

DF

UR 15 Write flight number / date to trolley RFID TagExcept

DF

UR 16Assign contents to a trolley (already assigned to a flight number/date) by item andquantity in the system and confirm against airline specifications

ExceptDF

UR 17 Write contents to trolley RFID TagExceptDF

UR 18 Assign trolley to a staging area zone in the systemExcept

DF

UR 19 Automatically prepare Customs Docs and Catering Manifest by using data recordedin the system

ExceptDF

Re-build Duty Free Trolleys

UR 20Assign Duty Free trolley from proper airline to a specific flight number / date in thesystem

DF


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# DescriptionTrolleyContent

Type

UR 49Identify Duty Free trolleys leaving the Catering Facility for Duty Free Supplier BondedFacility. Timestamp in the system to show start of Duty Free cycle

DF

UR 50 Identify the Duty Free trolleys entering the Duty Free Supplier Bonded Facility DF

Inspect Trolleys

UR 51 Declare trolleys as U/S ALL

Store Food Trolleys

Ship U/S Trolleys to Repair Facility

UR 52Identify U/S trolleys leaving the Catering Facility for Repair Facility and timestamp tostart repair cycle

ALL

UR 53 Identify U/S trolleys arriving at Repair Facility ALL

Repair U/S Trolleys

UR 54 Record actions performed on each trolley in the system ALL

UR 55 Record material/spares used on each trolley in the system ALL

UR 56Record release to service for each trolley in the system and cancel U/S Tag status onRFID Tag

ALL

Return Repaired Trolleys

UR 57 Identify repaired trolleys leaving the Repair Facility and timestamp to end repair cycle ALL

Trial Requirements v1.4

Documents

Transcript of Trial Requirements v1.4