TRANSLATING THE NEW IMTEGRATED STANDARDS INTO

ACTION!

OPENING DOORS AND MINDS

October 27, 2011

The Honourable Madeleine Meilleur

“Another milestone in Ontario’s accessibility history.”

Our Focus Today

Challenging Times

Steps to Successful Implementation

A Positive Approach

Challenging Times

Resistance

Cost

Time

Understanding

Attitude

Assumptions About Ability

“Legislation” Leads to “Panic”

Search for the “Silver Bullet”

The Reality!

Looking for the Silver Bullet!

“There is no great transformation”

Jim Collins

Steps to Successful Implementation

Overall Steps

Specifics to

Employment

Information & Communication

Transportation

“Best Practices”

Requirements for all Standards

Access policies, plans and processes

Training

Access Criteria for procurement

Steps to Compliance

• Build on what you have

• Who is the Champion?

•Keep monitoring the Customer Service Standard

Customer Service Tips Guide

Small Organization Compliance Package #1Kit #1 - for 1 to 19 people - $149

INCLUDES:

• 19 e-Learning seats and proof-of-training certificates

• Accessibility Policy Template

• Service Disruption Template

• Customer Feedback Template

• Compliance Report

• Management and Staff Training Guide

• Staff Service Tips Pocket Guide• “We Support Accessibility” window decal

Upon successfulcompletion, you also receive a listing in the People Access Directory of Accessible Businesses for a whole year at no charge!

Upon successful completion, you also receive a listing in the People Access Directory of AccessibleBusinessesfor a whole year at no charge!

Kit #2 - for 20 to 49 people - $299

INCLUDES:

• 49 e-Learning seats and proof-of-training

certificates

• AccessPATH Plus Software License for online

completion and storage of all your Accessibility

Policy and document requirements

• One hour phone support

• Official Government Compliance Report

• Management and Staff Training Guide

• Staff Service Tips Pocket Guide • We Support Accessibility” window decal

Small Organization Compliance Package #2

Other Tools

E-Learning Module

“Fill in the Blanks” kit

Access Award

Supporting Accessibility Door Decal

Global Accessibility Map (Rick Hansen Foundation)

More Steps

Your role as translator

Clarify timelines – what applies to you?

Develop three key & consistent messages

More Steps... Review Policies & Plans

Identify Barriers

Develop Action Steps – Your Access Plan

Identify Stakeholders.

More Steps... Engage Stakeholders• Translate requirements

• Be clear about what you are asking them to do

• Accountability – what’s been accomplished

• Celebrate success – say thank you

On-going

Continue the Dialogue

Work Together

Employment

Recruitment, Assessment & Selection

Checklist of the process

Provide a script

Accommodation Support

Employment

Performance Management & Career Development

The same process for everyone

Ask everyone about accommodation

Career planning for everyone

Emergency Response Information• Role of individuals & managers

• Building supports for safe evacuation

• Safe procedures

Planning for Safety

Evacuating people who need assistance in an emergency

www.hrsdc.gc.ca/publications/ Human Resources and Skills Development Canada

Employment - Other Tips

•Find out where to recruit candidates with disabilities•Teach managers and team members how to communicate with employees with disabilities

•Make all heavily used forms accessible•Check that written job descriptions describe the essentials of the job

•Remember the hidden disabilities•Support managers on reasonable accommodation

Attitudes & Assumptions

• Never assume a person’s abilities (or inabilities)• Always hire qualified people• Everyone is accountable• Accommodations aren’t always expensive• Check on accessibility• Honour confidentiality

Information & Communication

Accessible Formats

Large print Electronic formats

Recorded audio or audio description

Written notes reading information aloud

Descriptive dialogue Braille

Information & Communication Tips

Clarify:

Upon request

In a timely manner

No extra cost

Have common pieces of information available

Build funding into budgets

Accessible Web Sites

Clarify

Long time span – note deadlines & build into budgets

World Wide Web Consortium (WCAG) guidelines are available

Includes web site design & content

“Accessible Website design” - A practical and strategic guide

e-mail: info@easterseals.ca

Easter Seals Canada

Web Site Checklist includes

Audio descriptions for images

High contrast between background & foreground

Text laid out in short paragraphs - white space in between

Links stand out

Alternative text for graphics

Process for feedback

Educational & Training Resources

Consider:– Copiers with controls outside the reach range of a person using a wheelchair

– Extended time and alternate locations for exams– Read information on the board/overhead out loud– Raised line drawings of graphs, geometric designs or mathematical equations

More Education Accommodation– Permit students to tape– Provide written copy of major points– Provide study guides– For a person with a psychological disability – set clear limits for classroom behaviour

“Disability Services: Faculty Handbook”

Blue Ridge Community College

www.blueridge.edu

Transportation

The importance of transportation

Concepts of dignity, independence, integration & equal opportunity

Energy Management

The Positive Approach

Be a Strong Voice

Have Tenacity

Be Courageous

Be Bold

To Conclude

BELIEVE IN POSSIBILITIES

Possibilities

Possibilities

Possibilities

Izzy’s Web Site

http://www.izadaptive.com/

Contact Information

People Access

Division of Excellence Canada

(formerly the National Quality Institute)

2275 Lake Shore Blvd. W., Suite 307

Toronto, ON M8V 3Y3

t. 416-251-7600 x 224

www.peopleaccess.ca