Transitioning to Exchange at Sloan
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Transcript of Transitioning to Exchange at Sloan
![Page 1: Transitioning to Exchange at Sloan](https://reader035.fdocuments.in/reader035/viewer/2022072016/5681315f550346895d97d5ff/html5/thumbnails/1.jpg)
Transitioning to Exchangeat Sloan
Tips, Tricks & Assorted Helpful Hints
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Overall
• Works very well• For the most part it makes things easier for
clients• People who have been using Outlook don’t
have a huge learning curve• Streamlines things a lot for people using
multiple machines and mobile devices• IS&T does data transfer!
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5 Easy Pieces
• Client questionnaire at least a week or 2 ahead
• Preparation during the week before
– Things we do– Things clients do
• Training day before
• Client transition• Post: Things clients do
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Client QuestionnaireWhy?
• Give discussion points so we can work with user decide how to proceed with their transition
• So we know what we have to do ahead of time
• So we know how much work we have to do the day of
• Use day of, during transition
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Preparation
• Things we do• Order the resource calendars• Provide access lists for associated moira lists• Establish BES accounts for Blackberries• Schedule transition date with MIT at least a week before
• Discuss with clients: calendars (multiple vs. one,) mobile devices
• Things clients do• Run updates• Do backup of local mail
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Training
• Present training classes the day before transition
• Currently PC/Outlook focus and OWA
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A Word About Entourage
• Entourage works pretty much the same as Outlook– Inviting people to meetings– Accept email invitations
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Applemail WorkaroundsIf client is married to Applemail• Can configure email via IMAP• Have to accept limitations– No real-time sync w/ calendar and contacts; • Can configure Entourage, and then sync them with
Exchange by opening periodically• Can’t invite people to meetings• Can with OWA Lite but the view isn’t the best
• Full Exchange support with Snow Leopard
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Post: Things clients do
• Set up their own designates/delegates• Redo their Allow lists in Brightmail
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A Few Glitches and QuirksOutlook
• Random reminders for very old meetings imported from Techtime – stops after while
• Resend message – often barfs unless you blank-out the from address
• Reply-all usually includes you• Inviting people to meetings: probs if Contacts
is first in address book – use Add Attendees• Auto-complete referring to contacts in
personal folder after they’ve been moved
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Glitches and Quirks, cont’d
• Auto-responder (inside and outside – pretty much everyone is “outside”); message goes out once a day only
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Glitches and Quirks, Entourage
• Entourage: When you open resource calendar it looks empty – however, free/busy time shows accurately when inviting to a meeting
• Rules created in Entourage only work on the computer that you created them on
• To see busy/free information in the calendar, VPN must be installed and running when off campus
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Entourage Glitches, cont’d
• Entourage does not support Global Address List (GAL) GAL. You will need to configure Entourage to use MIT's LDAP server to access the MIT directory.
• For webmail, OWA Lite has to be used on Mac – Not very pretty– Full OWA coming to all major browsers with
Exchange 2010