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Transforming Patient Outcomes with Healing Environments:From Research to Practice

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About the Moderator

Andrew Schorr, Founder of Patient Power

Andrew Schorr is a pioneer in Internet health and medical

programs who became a patient himself, participating in a

clinical trial and surviving leukemia.  In 1992, Andrew

invented telephone talk shows for patients and later was

among the first to produce live webcasts for patients.  That

was the genesis of HealthTalk.com, co-founded with

Esther. Andrew has been honored by many groups for his

innovation in health communications and his devotion to

helping other patients. He is the founder of Patient Power,

an online patient education resource located at

www.PatientPower.info and with Esther, the co-founder of

the Patient Empowerment Network.

About The Panel

Bonnie Sakallaris, VP for Optimal Healing Environments, Samueli InstituteBonnie Sakallaris, RN, MSN, NEA, BC is Samueli Institute's Vice President for Optimal Healing Environments. Prior to coming to the Institute in April, 2011, Bonnie was the Vice President for Outcomes Management at the Washington Hospital Center, Washington, D.C.  Her extensive clinical and administrative experience includes expertise in critical care nursing, data analysis and benchmarking and process improvement.

Jain Malkin, President of Jain Malkin Inc.Jain Malkin, CID, AAHID, EDAC, President of Jain Malkin Inc is a San Diego, California, interior architecture firm specializing in health care facilities. A leader in the field of health care design, Malkin has lectured widely and written numerous articles on the psychological effects of health care environments. Jain is the author of Hospital Interior Architecture and Medical and Dental Space Planning: A Comprehensive Guide to Design, Equipment, and Clinical Procedures, both published by John Wiley & Sons and A Visual Reference for Evidence-Based Design published by The Center for Health Design.

Nick Jacobs, International Director of Sunstone Management ResourcesNick Jacobs is currently the International Director of SunStone Management Resources and formerly the President and CEO of Windber Medical Center and the Windber Research Institute of which he was a co-founder. As the author of two books, Nick was the first hospital CEO to publish his own blog, Nick’s Blog, which is now healinghospitals.com.  His passion for integrative medicine is well documented in his work but his primary reputation revolves around his innovative leadership that puts the patient’s needs and concerns first.

Optimal Healing EnvironmentsMaking Healing as Important as Cure

Bonnie R Sakallaris, PhD, RNVice President, Optimal Healing Environments

Using evidence-based designto enhance safety, qualityand the patient experience.

JAIN MALKIN INC

“It is now widely recognized that well designed physical settings play an important role in making hospitals less risky and stressful, promoting more healing for patients, and providing better places for staff to work.”Ulrich R, Zimring C, Zhu X, et al. A review of the research literature on evidence-based healthcare designHealth Environments Research and Design Journal. 2008; 1(3): 61-125

JAIN MALKIN INC

BENEFITS OF EVIDENCE-BASED DESIGNPatient Safety

Reduction in hospital acquired infectionsFall preventionReduction in medical errors

Staff Safety & ComfortStress reductionDecrease in injuriesIncreased work effectiveness and overall job satisfaction

Patient ComfortImproved sleepStress reductionEnhanced clinical outcomes

JAIN MALKIN INC

INDU & RAJ SOIN MEDICAL CENTER

JAIN MALKIN INC

JAIN MALKIN INC

Healthcare cannot be separated from the settings in which it is delivered. Our senses respond to the environment which, in turn, immediately influences our physiology.

JAIN MALKIN INCNursing Unit

SCHUSTER HEART HOSPITAL

Nick Jacobs, FACHEInternational DirectorSunStone Management Resources

Decorative Fountains Fireplaces Mirrors in the exam rooms Snacks in the waiting rooms Tea, coffee, and snacks Live music in the waiting areas Extended visiting hours Spiritual Services

Accompany visitors and patients to their destinations

Provide open door access for complaints Free Television Meals on each patient area

Bullies removedReward system for hospitality

TransparencyOpen Communication

Genuine commitment to the community

Increases in Patient Satisfaction Increases in Employee Satisfaction Increase in Patients Increase in Quality Reduction in number of lawsuits

Transformational PracticesTransformational Practices

Top 10% in the Top 10% in the United StatesUnited States

• My work responsibilities are clear.• My job is important to Hospital’s

success.• I understand what is expected of

me on the job. • I enjoy the type of work I do.

97%

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Medical Center had the lowest mortality rate of 0.8% compared to 8 peer hospitals all above 1%

Risk-adjusted index is statistically significant at a confidence level of 95%

Come to OUR HospitalCome to OUR HospitalYou’ll Die Less Often!You’ll Die Less Often!

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Financial PictureFinancial Picture

A powerful wave of disruption is sweeping

The World, but it doesn’t have to bea disaster. There are at least as many growth opportunities as threats, and organizations that learn to think and

act like disruptors can not only survive but prosper.

Thanks for Joining Us

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