Training Module Finale
-
Upload
aurora-dayao-pastolero -
Category
Documents
-
view
218 -
download
0
Transcript of Training Module Finale
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 1/21
Training
Module
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 2/21
Page 2 of 21
Table of Contents
Front Page----------------------------------------------------------------------------------------------------1
Table of Contents------------------------------------------------------------------------------------------2
Title Page-----------------------------------------------------------------------------------------------------3
Foreword------------------------------------------------------------------------------------------------------4
Contributors-------------------------------------------------------------------------------------------------5
Acknowledgement------------------------------------------------------------------------------------------6
Introduction--------------------------------------------------------------------------------------------------7
Goal-----------------------------------------------------------------------------------------------------------8
Primary Objectives----------------------------------------------------------------------------------------8
Secondary Objectives------------------------------------------------------------------------------------8
Time Frame-------------------------------------------------------------------------------------------------9
Facilitator-----------------------------------------------------------------------------------------------------9
Infrastructural Requirements----------------------------------------------------------------------------9
Training Venue---------------------------------------------------------------------------------------------10
Participants--------------------------------------------------------------------------------------------------10
Assignments------------------------------------------------------------------------------------------------10
Module Session 1: Induction Training----------------------------------------------------------------11
Module Session 2: On-the-Job Training------------------------------------------------------------13
Module Session 3: Off-the-Job Training------------------------------------------------------------15
Module Session 4: Motivation Training-------------------------------------------------------------17
Bibliography------------------------------------------------------------------------------------------------19
Notes---------------------------------------------------------------------------------------------------------20
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 3/21
Page 3 of 21
Training Module:Achieving Quality through
the Eight Elements of
TQM
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 4/21
Page 4 of 21
Foreword
It is very vital to understand the importance of Total Quality Management in an
organization. In implementing it the effort should be streamed from the top
management down to the junior employees. If the stakeholders resist change,
everything will be useless. If the organization fails to understand its significance, the
harder it is for the company to adopt this system.
The improvement of the eight elements of TQM will help in achieving long-term
success. That¶s why it is very important that members of the organization undergo
training that targets the eight elements of TQM to every individual.
With the success of the nurtured knowledge and skills that training wish to
develop, the organization can easily adopt Total Quality Management with less hassle
and more opportunities for improvement and growth.
Ma. Aurora D. Pastolero
Vice President
Central Council for Philippine Quality Assurance
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 5/21
Page 5 of 21
Contributors
Kevin Jordan Villanueva
Director General, Philippine Society for Quality Inc.
Ivy Joy Estorninos
Asst. Director General, Philippine Society for Quality Inc.
Jeremy David
Head Consultant, Philippine Quality Award
Mat DioanaCigres
Consultant, Philippine Quality Award
Joy Carolino
Consultant, Philippine Quality Award
Justin Jonas
Consultant, Philippine Quality Award
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 6/21
Page 6 of 21
Acknowledgement
Central Council for Philippine Quality Assurance acknowledges the contributionof Kevin Villanueva, Ivy Joy Estorninos, Dina Cigres, Joy Carolino, Jeremy David, and
Justin Jonas for their inputs and valuable advice in preparation of this Module.
Special thanks are due Dr. Rowel Antonio, School of Accountancy and
Management of Centro Escolar University for his guidance in finishing this module.
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 7/21
Page 7 of 21
Introduction
Total Quality Management is a management approach that originated in the
1950s and has steadily become more popular since the early 1980s. Total Quality is a
description of the culture, attitude and organization of a company that strives to provide
customers with products and services that satisfy their needs. The culture requires
quality in all aspects of the company¶s operations, with processes being done right the
first time and defects and waste eradicated from operations. TQM has been coined to
describe a philosophy that makes quality the driving force behind leadership, design,
planning, and improvement initiatives. For this, TQM requires the help of those eight key
elements. These elements can be divided into four groups according to their function.
The groups are:
I. Foundation ± It includes: Ethics, Integrity and Trust.
II. Building Bricks ± It includes: Training, Teamwork and Leadership.
III. Binding Mortar ± It includes: Communication.
IV. Roof ± It includes: Recognition
These eight elements are the key in ensuring the success of TQM in an
organization and that the supervisor is a huge part in developing these elements in the
work place. Without these elements, the business entities cannot be successful TQM
implementers. It is very clear from the above discussion that TQM without involving
integrity, ethics and trust would be a great remiss, in fact it would be incomplete.
Training is the key by which the organization creates a TQM environment. Leadership
and teamwork go hand in hand. Lack of communication between departments,
supervisors and employees create a burden on the whole TQM process. Last but not
the least, recognition should be given to people who contributed to the overall
completed task. Hence, lead by example, train employees to provide a quality product,
create an environment where there is no fear to share knowledge, and give credit where
credit is due is the motto of a successful TQM organization.
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 8/21
Page 8 of 21
Goal
Enhance capacity and skills among the members of the organization in dealing with
issues related to implementing company - wide TQM.
Primary Objectives
To train the members of the organization in managing quality related issues.
Secondary Objectives
*To bridge the gap between theoretical knowledge and practice
*To increase coordination among the members of the organization
*To create opportunities for interaction between the top management and the junior
employees
*To promote experience sharing and enhance opportunities for compilation of success
stories thereby increase evidence base for effectiveness of performance.
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 9/21
Page 9 of 21
Time Frame
The module has been designed to provide six hours of continuous session.
Further assignments would be a part of the training. The same may be adopted by the
training institutes/facilitators or may be modified keeping in view the requirements of
individual training sessions. However, to maintain the quality of training, all the areas
must be covered. The time duration for dealing with the topics may remain the same or
show a variability of 20% depending on the expertise of the trainers and the
requirements of the trainees. This training pattern has been made taking into
consideration the busy schedules of the practitioners, who may not be able to devote
too much of their time and their regular work schedules. However, the organizing bodies
can adapt the same module with increase in time limit or number of contact sessions for
conducting their training programs depending on their resources and their participants.
Facilitators/ Trainers
A maximum of eight experts for all the sessions. This include 4 TQM facilitator, 4
Analyst/Specialist in Quality Assurance. Depending on local requirements &
infrastructure the number of experts may be increased.
Infrastructural Requirement
The proposed venues must have adequate infrastructure and facilities for
training. The basic requirements for training would be:
1. Facility for seating, presentation, group discussion ± the seating should
preferably be round table instead of class room seating to encourage participant
interactions
2. LCD projector, computer, audio-visual display, display board and black/white
boards specific requirements for individual sessions, if any, are given along with
the details of each session.
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 10/21
Page 10 of 21
Training Venue
The proposed venues are:
y Training Rooms
y Audio Visual Room
y Multi-Function Halls
Participants
The participants include:y Top management-Executives, CEO, Directors
y First-line managers
y Middle managers
y Junior employees
y Process Action Teams
Assignments
Assignments as outlined would be given to the participants after completion of
specified topics of training. The assignments would be practical and would not be used
to score individual participants but would be conducted to assess the understanding and
grasp of the participants for the subject concerned. The assignments would involve
group work to be conducted in groups of 2-4 participants. The trainers would compile a
set of best-conducted assignments and give a copy to all participants at the end of
training. All participants would be expected to complete their assignments within the
stipulated time as mutually decided by the trainers and the participants.
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 11/21
Page 11 of 21
Module Session 1: Induction Training
Induction training is a type of training given as an initial preparation upon taking
up a post. To help new people get to work. It often contains information dealing with the
layout of the firm's operating facility, health and safety measures and security systems.
Requirements:
y Audio Visual Aids
Session objectives:
y To cover all the grounds to discuss within the company in the shortest possible
time.
y To help the employee settle down and familiarize his surroundings.
To be able to cover the four types of induction training; General training, Mandatory
training, Job training, and finish with training evaluation.
Duration: 1 hour 30 minutes
Topics Methodology Benefits
Introduction of the trainer andthe participants
Presentation of the trainer Ease employeesGreat bonding exerciseSave expenses for lesserrorsIdentification of their roles and participation
Discussion of the 4 Types of Induction Training
Post Assessment Assessment sheet
Assignment:
1. What element/elements of TQM are developed in you?
2. Do you believe that the concepts of quality practiced within the organization
effective?
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 12/21
P a g e 1
2 o
f 2 1
MODULE SESSION 1 MODULE SESSION 1
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 13/21
Page 13 of 21
Module Session 2: On-the-Job Training
On-the-job training focuses on the acquisition of skills within the work
environment generally under normal working conditions. Through on-the-job training,
workers acquire both general skills that they can transfer from one job to another and
specific skills that are unique to a particular job.
Requirements:
y Audio visual aids and writing materials
Session Objectives:
y To fill areas of gaps with knowledge and skills, and change all negative attitudes
to positive attitude.
y To improve the performance of employees to enhance productivity and profit of
the organization.
y To fulfill organizational long term goals i.e. vision, and quality objectives.
y To adopt proactive and zero defect culture.
y To encourage innovative and creative ideas of employees for optimum use of
materials.
Duration: 1 hour 30 minutes
Topics Methodology BenefitsBriefing of rules to followand requirements toaccomplish
Discussion by thesupervisor
Increased productivityBetter employee retentionHigher morale
Post assessment Assessment sheet
Assignment:
1. What element/elements of TQM are developed in you?
2. Do you believe that accountability should be shared by everybody in the
organization?
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 14/21
Page 14 of 21
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 15/21
Page 15 of 21
Module Session 3: Off-the-Job Training
Training that occurs away from the workplace and consists of internal or external
programs to develop any of a variety of skills or to foster personal development.
Requirements:
Audio visual aid
Session Objectives:
y To enhance the communication skills of the participants.
y To broaden the knowledge of the participant to the outside activities and
opportunities.
y To inculcate completely quality concepts and ideas.
Duration: 1 hour 30 minutes
Topic Methodology Benefits
Activities to do Discussion A wider range of skills or
qualifications can be
obtained
Can learn from outside
specialists or experts
Employees can be more
confident when starting job
Real life situations Simulation, Role plays and
Case Studies
Post Assessment Assessment Sheet
Assignment:
1. What element/elements of TQM are developed in you?
2. What significant learning have you discovered during simulations?
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 16/21
Page 16 of 21
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 17/21
Page 17 of 21
Module Session 4: Motivation Training
Provides organization, motivation, leadership development skills, selling,
speaking and presentation skills training, management development, emotional
intelligence and communication skills, to get you and your people from where you are
now, to where you want to be fast.
Requirements:
Audio visual aids
Session Objectives:
y To make the participants flexible to any work requirement.
y To determine the motivators of the participants.
y To determine the obstacles that hinders the improvement of the participants.
Duration: 1 hour 30 minutes
Topic Methodology Benefits
Identification of reward and
punishment as motivation
Discussion of the trainer Employees are more likely
to perform better
Motivation that will result to
effective implementation of
TQM
Post Assessment Assessment Sheet
Assignment:
1. What element/elements of TQM are developed in you?
2. Do you believe in the carrot and stick method to be adopted to the employees?
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 18/21
Page 18 of 21
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 19/21
Page 19 of 21
Bibliography
Induction Training, <http://www.tutor2u.net/business/people/training_induction
.asp>.
Lesson in Modules, < http://www.wssa.net/LessonModules/herbicide-resistant-
weeds/index.htm>.
Motivation Training, <http://www.leadership-and-motivation-training.com/>
.Motivation Training, <http://www.businesstrainingworks.com/ManagementTraining/
Motivation-Training.html>.
Off-the-job Training, <http://tutor2u.net/business/people/training_offthejob.asp>.
Sample Module, <http://healthymeals.nal.usda.gov/hsmrs/Idaho/Cooking_with_Whole_
Grains/002_Instructors_Guide.pdf>.
Statistical Process Control, <http://www.eric.ed.gov/PDFS/ED365885.pdf>.
The Eight Elements of TQM, <http://www.isixsigma.com/methodology/total
quality-management-tqm/eight-elements-tqm/>.
Training Module, <http://www.trainingmodules.com/contributions/designing
_training_materials.asp>.
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 20/21
Page 20 of 21
Notes
8/2/2019 Training Module Finale
http://slidepdf.com/reader/full/training-module-finale 21/21
Page 21 of 21
Notes