Training and the use of electronic services

Nina T. Svendsen

The users

165 Members of the Storting (169 MPs from Oct. 2005)

386 administrative staff 180 political staff 75% Members and staff, 25% external 330 participants in training 2001-03 60 new jobs within political staff

21st Annual Conference of Library and Research Services for ParliamentsOslo, 10-12 August 2005

Nina T. Svendsen

Training in Løveporten

Training Løveporten/Internet

Training

Class room instructions Drop-in sessions In house courses by external providers – Lovdata

Norwegian Law in English, Statistics Norway One-on-one tutorial Reference desk

Plans for the near future Drop-in sessions One-on-one tutorial

21st Annual Conference of Library and Research Services for ParliamentsOslo, 10-12 August 2005

Nina T. Svendsen

The Links Library

Simple search

Hits Løveporten

Hits links library

Portal for the Standing Committee on Health and Social Affairs (not in use)

Periodicals on Health and

Social Affairs

Links (not in use)

Standing Committee

Lessons learned

Training Good feedback

Offer training at an early stage

Cooperation important

Cross section Party Groups

On-going prosess

Electronic services More statistics needed

Usability testing

21st Annual Conference of Library and Research Services for ParliamentsOslo, 10-12 August 2005

Nina T. Svendsen