Training and Career Development

Marjo MetsäläRobert Pably Jenni Helppi

Hanna Välisalo

Training Layers

Top management (CEO, VPs, CM) Regional Managers Facility Managers Assistant Facility Managers Internship Program Management Trainee Program

Orientation

Orientation is for all employees Orientation packet

Top Management in UK Lower layers in Helsinki

Top Management - CEOObjectives

Create Corporate Culture, Internalizing Policies and Procedures

Create Effective Internal Relationships

Methods Staff Meetings Seminars and

Conferences in UK/USA

Mentoring/ Coaching

Top Management - FuM, CM

Objectives Create Corporate

Culture, internalizing policies and procedures

To develop communication skills interpersonal skills functional skills

Methods Staff Meeting Seminars and

Conferences in UK/USA Mentoring/Coaching Lateral Transfer Management Games Case Studies Behavior Modeling Role Play

Regional Manager

Objectives Create Corporate

Culture, Internalizing policies and procedures

Create positive Working Environment

To develop Good Communication

Skills Good interpersonal skills

Methods Job Rotation Staff Meetings Lateral Transfer Mentoring/Coaching Case Studies Behavior Modeling Role Play Benchmarking Voluntary Courses

Facility ManagersObjectives

Create Corporate Culture

Franchisee relations To develop

Communication skills Leadership skills Organizational skills Stress Management

Methods Job Rotation Staff Meetings Lateral Transfer Mentoring/Coaching Case Studies Behavior Modeling Computer-assisted

instruction Voluntary courses Role Play

Assistant Facility ManagersObjectives

Create Corporate Culture, Internalizing Policies and Procedures

To Develop Team Work Quality Control Communication skills

Methods Job Rotation Lateral Transfer Mentoring/Coaching Behavior Modeling Computer-Assisted

instruction Voluntary Courses Role Play

InternshipsObjectives

To create a recruitment pool for future employees

Familiarize future employees with the Corporation Culture

Methods On the Job Training Mentoring/Coaching

Management Trainee Programs

Objectives: Develop

management abilities and knowledge in Practice

Methods Job Rotation Case-Studies In-Class training Mentoring/Coaching

Training MethodsCEO FuM CM RM FaM AFM INT MT

Orientation "Kick-off" X X X X X X X X

"Follow-up" X X X X X X X X

On the job Job rotation X X X X

Seminars andConferences X X X

Staff meeting X X X X X

Lateral transfer X X X X X

Mentoring/Coaching X X X X X X X X

Off the job Case studies X X X X X X

Behavior modeling X X X X X

Role play X X X X X X X

Managementgames X X

Voluntary education X X X

Training Schedule

Baltics and RussiaOrientation

Top Management to UK Lower layers trained locally

Training Process Same as in Finland