TRAINING – A RETURN ON INVESTMENT?. Links to individual programs here Training webpage.
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Transcript of TRAINING – A RETURN ON INVESTMENT?. Links to individual programs here Training webpage.
![Page 1: TRAINING – A RETURN ON INVESTMENT?. Links to individual programs here Training webpage.](https://reader035.fdocuments.in/reader035/viewer/2022062621/551be069550346be588b5da3/html5/thumbnails/1.jpg)
TRAINING – A RETURN ON INVESTMENT?
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Links to individual
programs here
Training webpage.
![Page 3: TRAINING – A RETURN ON INVESTMENT?. Links to individual programs here Training webpage.](https://reader035.fdocuments.in/reader035/viewer/2022062621/551be069550346be588b5da3/html5/thumbnails/3.jpg)
Library resources training.
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Costs include:
• Time preparing for and delivering sessions• Time developing & updating content• Time spent on personal development, updating skills• Administration time, for example, creating support materials & forms,
managing registrations, marketing & finance functions
Staff costs.
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• Is there an identifiable and measurable benefit to the Library resulting from the expanded training program? and
• Is there an identifiable and measurable benefit to the organisation?
Research Question.
![Page 6: TRAINING – A RETURN ON INVESTMENT?. Links to individual programs here Training webpage.](https://reader035.fdocuments.in/reader035/viewer/2022062621/551be069550346be588b5da3/html5/thumbnails/6.jpg)
• Income • Increased membership• Increased use of resources• Increased web page activity• Increased training participation • Self-rated assessment of increased
competence or efficiency
Measuring return on investment.
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Income.
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Membership.
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Example of an above average membership day that co-incided with training advertising or delivery.
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Legend:↓ above av. enrolment ↓ above av. Enrolment & training event
Training events linked to high enrolment.
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library74% of survey respondents who attended library resources training were already members.
50% of non library members joined as a result of attending training.
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Web page activity.
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Usage activity correlated with program advertising.
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Usage activity correlated with program advertising.
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Jan 2013 email advertising Library resources training.
Link to training page
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Training participation.
![Page 18: TRAINING – A RETURN ON INVESTMENT?. Links to individual programs here Training webpage.](https://reader035.fdocuments.in/reader035/viewer/2022062621/551be069550346be588b5da3/html5/thumbnails/18.jpg)
Survey respondents:
• 100% of respondents indicated they had gained value from the session/s they attended.
Participation.
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Self-rated assessment of increased competence or efficiency.
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• Increase in knowledge• Increase in skill or competence• Increase in confidence• Increase in transmittable skill• Increased efficiency (time)
Personal value.
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SkillsLibrary resources training respondents
Skills training respondents
Overall value.
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Value to attendees of the skills program
Value to attendees of the library resources program
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Estimation of time saved by attending library resources training.
Estimation of time saved by attending skills training.
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LibraryUse of library resources after training
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• Increased popularity of the Library and library service
• Increased use of resources• Increased recognition of the value of the library
service at the Executive & CEO level• Increased income
• Increased proficiency or efficiency, as both of these factors can be measured as a cost saving.
Return on investment – what am I looking for?
Return on investment – what matters to the organisation?
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• Increased income• Increased use of resources• Increased recognition at the
Executive & CEO level• Increased popularity of the Library
and library service• Increased proficiency or efficiency,
as both of these factors can be measured as a cost saving.
ROI evaluated.
![Page 27: TRAINING – A RETURN ON INVESTMENT?. Links to individual programs here Training webpage.](https://reader035.fdocuments.in/reader035/viewer/2022062621/551be069550346be588b5da3/html5/thumbnails/27.jpg)
• ‘It was the best workshop I ever attended because the teacher was excellent’
• ‘Had an individual session when it was offered. This was scheduled in and was fantastic. I use the data base search skills learnt constantly’
• ‘The sessions, in particular the Google searching session, have made my searching for relevant work related information on the internet more targeted and productive.’
• ‘Thank you for making training available and I feel confident that I can approach library staff with specific questions.’
• ‘These sessions have increased the value of the Library to the organisation, through the provision of free or low-cost training by in-house specialists who are both familiar with the types of knowledge required by the organisation's staff and available for follow-up or individual advise if required.’
• ‘Extremely valuable - the instructor was patient and very helpful’
ROI evaluated.