TRAINING CALENDAR · 2012. 5. 11. · PROLUS Scheme Employers can claim for reimbursement without...

A Guide to

Professional Development

FMM Institute

TRAINING CALENDAR

Sabah Representative Office

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FMM Institute

FMM Institute was incorporated as a separate company of the Federation of Malaysian

Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and focus

on its training functions, in line with the objectives of FMM to develop the potentials and

enhance the skills of personnel at every level in the industry. This will create a pool of

manpower trained in all aspects of industrial skills and management capabilities to face the

challenges as the country moves into the status of an industrialized nation.

FMM Institute Sabah Representative Office was set up with the prime objective to meet

and match the training demand and to provide adequate knowledge of industrial skills and

management techniques for the industry. Dedicated to provide the best in training and

continuous education, FMM Institute aims to be the ultimate one-stop training centre for

the manufacturing industry.

FMM Institute offers a wide range of functional training programmes to cater to the diverse

needs of the manufacturing and services sectors. Continuing professional educational

provides the opportunity for the working personnel to gain the necessary qualifications to

upgrade themselves both professionally as well as for self development. This opportunity is

made possible through FMM Institute’s Certificates, Public and In-house programmes in

selected areas of industrial and managerial skills.

FMM Institute’s programmes could also be specially customized to meet the training needs

of specific industries and conducted on in-house basis. Programme outlines and objectives

are discussed with the companies and trainers will be selected to develop the programme

accordingly. All in-house programmes are packaged to be cost effective for companies with

no compromise on the quality of the programmes and the desired result.

FMM Institute considers various factors such as inputs from the industry and engagements

with training experts and consultants from relevant areas to deliver programmes of high

degree of flexibility in terms of duration, learning and teaching resources and venues. In

addition, FMM Institute constantly evaluates the performances of its trainers and ensures

that they keep abreast with the latest information and knowledge.

Introduction

To Make Malaysian Industries Globally Competitive

To be the leading organisation in providing a comprehensive

range of training programmes and advanced learning opportunities with educational excellence in manufacturing practices and technology in tandem with the nation’s surge

towards developed nation status.

Total Commitment To Service Excellence and Quality

FMM Institute’s VISION

FMM Institute’s Quality Policy

FMM’s VISION

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FMM Institute is registered training provider with Pembangunan Sumber Manusia Berhad (PSMB) and it ensures that all its programmes comply with the requirements of the Human Resource Development Board to be eligible for training grants under HRDF. Training Schemes under the HRDF

Employers who are registered with PSMB are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows: SBL Scheme

Employers can claim for reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing Form PSMB/SBL/1/01. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers. PROLUS Scheme

Employers can claim for reimbursement without the need to apply for prior approval. It is only training programmes with Approved Training Programme (ATP) status. PERLA Scheme

FMM Institute will claim the entire amount directly from the employer’s account with HRDF. No prior approval is needed under this scheme. However, employer must submit Form PSMB/PER/T2/01 to FMM Institute before the commencement of programme. It is only applicable for training programmes with Approved Training Programme (ATP) status. SBL-Khas Scheme

Similar to the PERLA scheme but prior approval from PSMB is required prior to commencement of programme by completing Form PSMB/SBL/1/01 and PSMB/SBL-Khas/T2/01. Employers must submit Form PSMB/SBL-Khas/T2/01 to FMM Institute prior to commencement of programme.

Human Resource Development Fund (HRDF)

Schemes

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Introduction 2

Vision 3

HRDF Training Schemes 4

1. Human Resource and Industrial Relations

1.1

1.2

1.3

1.4

Effective Disciplinary Management – Domestic Inquiry

Managing Poor Performance via Disciplining, Coaching and

Counselling

Performance Appraisal Made Easy: A Complete Guide

Managing Absenteeism

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2. Communication and Clerical Development

2.1

2.2

2.3

2.4

2.5

2.6

2.7

2.8

2.9

2.10

2.11

Achieving Service Excellence

Effective Communication Skills at the Workplace

Effective Customer Service and Complaint Management

Effective Negotiation Skills Using NLP

Effective Office Administration and Management Skills for the

New Era

Effective Reception Skills for Frontliners

Essential Skills for Secretaries and Administration Assistant

Excellent Communication with NLP

Kemahiran Pengurusan Masa

Managing Conventional Records and Files Effectively

Teknik Pengurusan Rekod dan Fail Pejabat yang Efektif

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3. Financial Management

3.1

3.2

3.3

Improve Business Performance Through Budgeting and Budgeting

Control

Managing Cash Flow and Collection Effectively

Practical Costing and Cost Control to Maximise Profit

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4. Export Management

4.1

4.2

Essential Steps to Understand Malaysian Customs Procedures

Shipping the Right Way – Procedures, Documentation & Practices

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5. Operations and Logistics

5.1

5.2

5.3

5.4

5.5

Effective Negotiation Skills for Purchasers

Operasi Stor dan Gudang yang Berkesan

Perancangan dan Pengawalan Inventori

Practical Warehouse and Inventory Management

Stocktaking and Evaluation

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6. Management, Supervisory and Motivational Skills

6.1

6.2

6.3

6.4

6.5

6.6

6.7

Creative Supervisory Skills

Leadership Excellence Programme

Motivating Employee for Higher Productivity

Positive Work Attitude

Risk Management

The Art of People Management with NLP

Essential Management Skills

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22

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Contents

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7. Quality Systems and Productivity Improvement

7.1

7.2

7.3

7.4

7.5

5S – Effective Housekeeping to Increase Productivity

7QC Tools and Quality Control Circle (QCC)

Green Manfufacturing using Lean Approach

ISO 9001:2008 Quality Management System Internal Audit

Housekeeping Management at the Workplace: 6S

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8. Engineering and Maintenance

8.1

8.2

8.3

8.4

8.5

Cost Reduction Techniques for Maintenance

Equipment Efficiency Through Maintenance Management

Penyelenggaraan Asas Untuk Juruteknik

Total Productive Maintenance

Practical Approach to Boiler Operation, Maintenance and

Management

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9. Industrial Safety and Environmental Management

9.1

9.2

9.3

9.4

9.5

9.6

9.7

9.8

9.9

9.10

9.11

Accident Investigation and Reporting

Machine Safety and Handling of Materials

Mengendali Bahan Kimia Dengan Selamat

Occupational First Aid Skills & CPR

Occupational Safety and Health Audit

Pengurusan Jawatankuasa Keselamatan dan Kesihatan

Pekerjaan

Plant Safety Audit

Safe Forklift Driving Skills

Safety and Health at the Workplace

Personal Protective Equipment (PPE)

Workplace Hazard Identification, Risk Assessment and Control

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10. Certificate Programmes

10.1

10.2

10.3

10.4

10.5

10.6

FMM Certificate in Boilerman (Engine Drive Steam Boiler) (BM)

FMM Certificate in Steam Engineer

FMM Certificate in Electrical Chargeman AO/A4 (BM)

FMM Certificate in Safety and Health Officer

FMM Executive Certificate in Human Resource Management

FMM Certificate in Energy Management

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SME Skills Upgrading Programmes 40

Registration Form 42

Sabah State Public Holidays for 2012 43

Monthly Training Schedule for 2012 44

Location Map 46

Contents

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1.1 Effective Disciplinary Management – Domestic Inquiry

Objectives Grasp the ‘importance’ of

maintaining industrial discipline Understand the difference and

approach to grievance handling and misconduct

Gain knowledge in preparation of the facts of the case prior to a domestic inquiry

Expose to the application of the Principles of Natural Justice and relevant Industrial Court Awards

Contents

Overview of Industrial Discipline

Employer-Employee Relationship

Management Prerogatives and Employee Obligations

Definition of Grievance and Misconduct

Principle of Condonation

Effective Grievance Handling

Disciplinary Procedure in a Unionised and Non-Unionised Environment

Misconduct and Domestic Inquiry Who Should Attend HR Managers/Executives, Legal Managers/Executives, Company Secretaries, Line Managers/Executives and Supervisors.

Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

1.2 Managing Poor Performers Via Disciplining, Coaching and Counselling

Objectives Upon completion of this course, participants will be able to: Managing performance by goal

setting Manage and deal with absenteeism Reduce absenteeism Develop coaching skills Conduct effective coaching sessions Develop counselling skills Conduct effective counselling

sessions Motivating subordinates Contents

Unit 1: Defining Poor Performance

Unit 2: Management by Goal Setting

Unit 3: Discipline

Unit 4: Managing Absenteeism

Unit 5: Using Coaching Skills

Unit 6: Using Counselling Skills

Unit 7: Motivation Strategies

Unit 8: Linking Motivation to Performance

Who Should Attend All heads of Departments, executives, officers, supervisors , human resource personnel, anyone with subordinates


1. Human Resource

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1.3 Performance Appraisal Made Easy: A Complete Guide

Objectives Upon completion of this course, participants will be able to: Understand the importance of

Performance Appraisals Learn various Performance

Appraisals methods Enhance skills on how to conduct

effective Performance Appraisals Handling the Performance Appraisal

Interview effectively

Contents

Unit 1: Introduction to Performance Appraisals

Unit 2: Types of Appraisal Systems

Unit 3: Appraisal Process

Unit 4: Communicating with the Employee

Who Should Attend All Department heads, Section heads, Managers, Executives and Supervisors who are in the capacity to conduct performance appraisals.

Date : Jul 9-10 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

1.4 Managing Absenteeism Objectives Communicate more effectively, delegate

more work and solve problems and set goals

Improve your leadership ability and understand your own leadership style

Slash employee turnover costs making your place of business an employee turnover costs making your place of business an employee of choice

A 5-step process to create a work environment that attracts keeps and motivates your workforce

Four easy ways to reduce absenteeism How to manage employees who don’t

perform up to expectations Work through employee conflict using a

seven-step process.

Contents Module 1: Here Today.. Problem

Tomorrow!

Module 2: Retention ship: A New Strategy Based on Action

Module 3: Become a Better Leader by Showing Me You Care

Module 4: Flexible Benefits Build a More Loyal and Productive Workforce

Module 5: Keep the Doorways and Pathways of Communication Open

Module 6: Create a Charged Work Environment that Energizes and Engages that Workforce

Module 7: Implementing the High-Retention Workplace

Module 8: Managing Absenteeism and Leave Issues

Module 9: Think C.O.A.C.H for Better Coaching

Who Should Attend Managers, Executives, Supervisors and Line Leaders whose daily duties involve handling and controlling absenteeism problems at the workplace.

Date : Feb 20-21 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

1. Human Resource

2.1 Achieving Service Excellence Objectives Be able to take the initiative to meet

and exceed customer's needs – mindset change

Be able to develop a common approach to serving and treating potential customers – striving for excellence

Be able to enhance teamwork by means of developing a singular service language – creating standards of consistency

Be able to actively promote and market the services and products of the organization – developing winning attitudes

Be able to build external "partnership" and long term bonds – customer driven professionals

Be able to be different by providing "Value Added Services" – Market Leaders

Contents

The Performance Challenge

The ‘Hati’ Challenge

The ‘Thinking’ Challenge

The Service Pattern

The Balance of Service

The Service Opportunities

The Human Relations Challenge

Who Should Attend This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service.

Date : May 14-15 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

2.2 Effective Communication Skills at the Workplace

Objectives Identify communication problem that

may be hold you back Develop skills in listening actively

and emphatically to others Enhance your ability to handle

difficult situation without being manipulated

Identify behavioral style and its unique challenges

Organize information in a clear and concise manner

Implement techniques for varying your vocal tones and body language.

Contents

What is Professional Communication?

What is a Skilled Communicator?

Communication Barriers

Developing the Appropriate Environment

Scene Setting – Preparing the Ground

Using your Body Language for Impact

Building High Impact Messages

The Power of Positive Language

Gaining the Confidence of Others

Listening Skills

From Impact to Actions

Creating Positive Outcomes

The Ten Commandment of Positive Relationships

Self Awareness

The Johari Window

Frame of Reference

Five Approaches to Relationship

Assertive Formula Who Should Attend All levels of employees

Date : Mar 19-20 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-house Training Available


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2.3 Effective Customer Service and Complaint Management

Objectives Save money by doing what your

customers want and eliminating what they don’t really care about

Balance customer needs with the reality of your business operations

Create and keep a service gap between you and your competitors

Reduce customer complaints Spot areas needing immediate

improvement Develop an attitude of surprising

and delighting the customers Use measurement to reward rather

than punish. Contents

Preparing the Organisation

Developing Customer Focus Creating a Strategy for Excellent Service

Designing a System to Consistently Deliver

Training and Supporting Our Front-Liners

Measuring and Implementing an

Excellent Customer Service Programme

Who Should Attend This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service, sales and marketing department.

Date : Oct 11-12 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

2.4 Effective Negotiation Skills Using NLP

Objectives Understand the critical issues that

influence the outcome of a negotiation process by using NLP techniques

Negotiate with confidence using anchoring and develop greater negotiation consciousness

Apply the proven negotiation concepts/theories in the real world added together with NLP techniques

Develop an effective negotiation strategy that is flexible and appropriate in various circumstances

Produce a legally binding contract that incorporates all of the negotiated terms and conditions

Contents

NLP Basic

Negotiation Skills Basic

Practical Negotiation Framework

Handling Relationship Issues in Negotiations

Negotiation Paradigms

Tactics for Handling Difficult Negotiators

The Power of Preparation

The Art of Negotiating

Negotiation Action Plan Who Should Attend Senior Managers, Managers and Executives who need to enhance their negotiation techniques and competencies. Sales Personnel, Purchasing, Marketing and the relevant personnel are encouraged to attend this dynamic and mind blowing workshop. Participants are guaranteed to take away techniques that will enhance their performance and help build relationships influently.

Date : June 11-12 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available


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2.5 Effective Office Administration and Management Skills For The New Era

Objectives At the end of the training, the participants will be able to: To understand the role of the

administrative function within the organisation and gain the ability to administratively manage an office

To develop a better system of managing the office automation and day-to-day operations

To develop better communication skills so as to interact better with people of all levels

To display a professional image at all times

Contents

Identifying The Administrative Roles And Responsibilities

Determining The Different Departments You Have To Deal With And Their Functions

Drawing The Organisational Chart For Your Department / Section / Company

Interpersonal Communication

The Use Of Verbal & Non-Verbal Communication

Dealing With Difficult People

Office Equipment And Office Layouts

Filing And Business Documentation

Handling Confidential Information

Office Etiquette

Policies And Procedures

Developing A Professional Image Who Should Attend Administrators, Office Executives, Officers, Secretaries, Clerical / Administrative Assistants and Supporting Staff in-charge of improving Office Productivity.

Date : Sep 20-21 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

2.6 Effective Reception Skills for Frontliners

Objectives Upon completion of this course, participants will be able to: Have clear understanding of

business etiquette subtleties Practice courtesy, tolerance and

respect in any given situation Project a predetermined image for

maximum impact Interact with confidence at all levels Enhance your career prospects by

becoming the best example for others to follow

Contents

Roles and Responsibilities

Your Required Image: How is your Image Important?

Positive Productivity: Know your Company

The Reception Area

Interpersonal Communication

Communication Process and Barriers

Handling Visitors: Security Procedures

Sending and Receiving Faxes

Telephone Skills Who Should Attend This course is suitable for receptionist and staffs that may need to perform receptionist duties from time to time.

Date : Nov 26-27 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available


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2.7 Essential Skills for Secretaries and Administrative Assistants

Objectives Upon completion of this programme, participants will be able to: Understand and learn how to handle

the demands of your job with assertiveness, confidence and professionalism

Learn how to communicate well, how to handle difficult people

Acquire the knowledge on how to make decisions, how to delegate, how to prioritise, how to manage time and resources

Handle crises appropriately and learn how to beat stress

Manage themselves better in order to become more successful and effective

Contents

Characteristics of a Secretary/Admin Assistant

Duties of a Secretary/ Admin Assistant

Responsibilities towards your Manager

Managing the Diary

Manage Visitors

How to delegate

How to handle crises

Manage Yourself: Required image for your position

Effective communication

Office Functions

Arranging meetings Who Should Attend Secretaries, Admin Assistants, Clerical Officers/Clerks, Office Support Staff and all those involved in administrative job functions and is interested in self-development and career advancement

Date : Jun 11-12 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

2.8 Excellent Communication with NLP Objectives Be more persuasive – learn the skills

to influence and inspire Improve confidence – with the skills

to communicate effectively, your self-esteem and self-worth will be elevated to new levels

Work better with others – develop the flair to interact well with others

Use your mind to its full potential – use both sides of your brain to achieve maximum output

Enhance quality of working life – make better choices and discover new directions

Know yourself and others better – having a greater understanding of yourself and those around you will make you a better listener

Become more creative – solve problems and make better decisions

Become a better communicator – communicate with integrity and clarity

Contents

The Brain

Communication

Language

Meta Modeling

Action Planning

Who Should Attend Anyone who need to communicate effectively, including those in Sales, Marketing, Customer Services, Project Manager, Engineers, Executive, Managers, Directors.



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2.9 Kemahiran Pengurusan Masa Objectives

Dapat memahami kepentingan

pengurusan masa untuk gaya hidup

yang lebih produktif

Mengenalpasti dan tahu cara-cara

mengatur aktiviti-aktiviti peribadi

untuk mencapai misi peribadi serta

matlamat hidup serta mengenalpasti

nilai – nilai peribadi yang bermakna

Memahami dan mengamalkan

prinsip-prinsip masa berkesan

Mengetahui dan mengaplikasi teknik

penjadualan yang berkesan

Mengetahui dan mengaplikasi teknik

teknik delegasi yang betul

Mengetahui dan mengaplikasi tip-tip

untuk menjimat masa

Contents

Tabiat Pengurusan masa yang

berkesan

Matriks Pengurusan Masa

Kemahiran Pengurusan masa

Teknik delegasi yang betul

Tip-tip menjimatkan masa

Who Should Attend Semua golongan pentadbir, pembantu tadbir, kerani, penyelia dan pegawai.

Date : Mar 12-13 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

2.10 Managing Conventional Records and Files Effectively

Objectives Gain a better understanding of the

importance of proper record management practices.

Organise the records of an organisation more systematically and efficiently.

Increase efficiency in processing records and files in respect of arrangement, keeping, filing, retrieving, maintaining and disposing of records.

Contents

Theory and Practice in Record Management

File Operation

Security and Characteristics of Good Record/Filing Room

Rules and Regulations Governing Record Management

Last Stages in Records Management – Final Destiny

Who Should Attend Secretaries, Administrative Supervisors and Clerical staff in various organisations who want to ensure their records are properly filed and managed.



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2.11 Teknik Pengurusan Rekod dan Fail Pejabat yang Efektif

Objectives Gain a better understanding of the

importance of proper record management practices

Organise the records of an organisation more systematically and efficiently

Increase efficiency in processing records and files in respect of arrangement, keeping, filing, retrieving, maintaining and disposing of records

Contents

Teori dan Praktis dalam Pengurusan Rekod

Operasi Fail

Ciri-Ciri Tempat Menyimpan Rekod yang Baik

Perundangan dalam Pengurusan Rekod

Peringkat Akhir Pengurusan Rekod Who Should Attend Secretaries, Administrative Supervisors and Clerical staff in various organisations who want to ensure their records are properly filed and managed.



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3.1 Improve Your Business Performance through Budgeting and Budgeting Control

Objectives Understand the budget planning

process, preparation, review and control

Implement and monitor the performance successfully

Translate vision into strategies and actions to achieve its goals and vision

Avoid cash flow deficit traps Discover the measuring steps

between actual and budget Recognise the importance of human

behavior in budget preparation and implementation

Contents

Approach to Budget Preparation

Operational Budget

Financial or Master Budget

Budgetary Control and Analysis of Budget Variances

Types of Budget

Who Should Attend Department Heads, Managers, Executives of various departments and those who want to acquire budgeting skills for job efficiency in an organisation.


3.2 Managing Cash Flow and Collection Effectively

Objectives Upon completion of this course, participants will be able to: Appreciate better, the importance of

the cash flow and cash flow management

Acquire tips on how to collect your trade receivables and manage your cash flow effectively

Collect overdue accounts more effectively

Acquire knowledge on how to persuade your customers to pay you quickly

Acquire knowledge on what strategies to adopt in collection

Contents

Situational Audit – Determining where you are: Your strengths, weakness, opportunities and threats

Cash and Cash Flow Management

Planning Cash Flow – Short & Long Term

Managing Receivable Effectively to Enhance Cash Flow

Who Should Attend Company Executive and Managers who are responsible for financial planning and collections



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3.3 Practical Costing and Cost Control to Maximise Profits

Objectives To train the participants on:- The element of costs in

production The importance of COSTS To identify the COSTS wastage

factors The techniques to identify key

performance indicator pertaining to COSTS of production

The techniques to save COSTS Contents

The Elements of COSTS in Production

The Costs Behaviour – Control Technics

Activity Based Costing

Your Duties And Responsibilities In Costs Control and Saving

Productivity And Cost Control

Flow Time calculations and Management

Cycle Time Calculations and Management

Management System Approach In Costs Saving

Who Should Attend Production or Operations Professional, Managers, Executives, Officers and Supervisors.

Date : Jan 16-17 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available


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4.1 Essential Steps to Understanding

Malaysian Custom Procedures Objectives Upon completion of the course, participants will be able to: Comply with the conditions imposed

by the Customs Department Expedite Customs Clearance Understand the importance of correct

declaration of goods Contents

The Organisation and Functions of the Royal Customs Malaysia

The Types of Legislations enforced by the Royal Customs Malaysia

The Types of Duties and Taxes imposed and collected by the Royal Customs Malaysia

The Powers of Customs officers under the various Customs Legislations.

The Import and Export Procedures

The Customs Valuation according to the WTO Valuation Agreement.

The Customs Classification according to the Harmonised Commodity Description and Coding System (HS)

The Common Effective Preferential Tariff (CEPT)

The ASEAN Free Trade Area (AFTA) and Free Trade Agreement with other countries

Who Should Attend Personnel / Executives/ Managers In the Import-Export / Shipping and Forwarding/ Logistics.

Duration : 1 Day Scheme : SBL Fees : FMM Members RM450 Non-Members RM650 In-House Training Available

4.2 Shipping the Right Way – Procedures, Documentation & Practices

Objectives Upon completion of the course, participants will be able to: Understand the import and export

procedures and documentation from a practical point

Learn the various steps of import and export procedures and documentation flow

Determine the trade terms, which offer greatest cost savings

Avoid shipping errors and accurately describing the materials to be shipped

Identify proper claims procedures and obtaining through understanding on claims documents, and update on the relevant Government Controlling Regulatory Trade Requirements

Contents

Import Documentation and Procedures

Export Documentation and Procedures

Who Should Attend This programme is designed for those who are involved in Import/Export/Shipping Operation; Freight Forwarding; Purchasing and Supply Chain Activities; Transporting; Bill Processing; Trade Documentation; Manufacturing; Sales Administration; Marine Insurance; and Finance and Administration.


4. Export Management

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5.1 Effective Negotiation Skills for Purchasers

Objectives Identify concepts and practices of

successful negotiations to improve competency in achieving organisational purchasing objectives

Apply negotiation skills, techniques and knowledge in effectively executing the tasks of getting the best deal in buying of materials and services

Gain confidence in interfacing with vendors

Contents

What is Negotiation?

Internal and External Negotiations

Analysis of Current Style

Preparation and Planning

Setting Buying Objectives

Information Gathering

The Power of Listening

Appropriate Questions Types

Methods of Persuasion

Rules for Persuasion Techniques

The Human Elements Who Should Attend Purchasing Managers, Executives and Officers who are interested to acquire the knowledge, techniques and skills in negotiating will find the programme useful and beneficial.

Date : Dec 5-6 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

5.2 Operasi Stor dan Gudang Objectives Identify the principles and functions

of operating store and warehouse in order to increase productivity

Identify the responsibilities of the staff members of store and warehouse management

Apply proper and good practices in the management of store and warehouse

Motivate the staff of stores and warehouse, who play a big role in ensuring the success of an organisation

Contents

Stor dan Inventori – Kaitannya dengan Operasi Perniagaan

Pengimbangan Dua Unsur yang Bertentangan

Perhubungan Stor dengan Jabatan-jabatan Lain dalam Organisasi Perniagaan

Pengenalan dan Kodifikasi Barang

Kawalan Inventori

Prosedur-prosedur dalam Pentadbiran Operasi Stor

Pemeriksaan dan Pengiraan Stok

Perakaunan Inventori

Pengendalian Barang-barang

Keselamatan Kerja di Stor dan Gudang

Keselamatan Harta Benda Stor dan Gudang

Who Should Attend All personnel from the store and warehouse management functions who have difficulty in comprehending the contents of a similar programme conducted in the English Language.

Date : Apr 23-24 Duration : 2 Days Scheme : PROLUS Fees : FMM Members RM650 Non-Members RM850 In-House Training Available


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5.3 Perancangan Dan Pengawalan Inventori

Objectives Identify concepts and practices of

planning and controlling inventory Apply the techniques, knowledge and

skills to effectively execute the tasks entrusted

Uplift the confidence of the participants to initiate development in managing inventory effectively

Contents

Konsep

Organisasi

Klasifikasi Bahan-bahan Keperluan

Perancangan Inventori

Menentukan Keperluan Inventori

Perancangan Keperluan Bahan

Maklumat-Maklumat Penting dalam Perlaksanaan MRP

Konsep dan Amalan JIT

Mengawal Bahan-bahan Lebihan dan Buangan

Who Should Attend Executives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control.


5.4 Practical Warehouse and Inventory Management

Objectives Warehouse and Inventory

Management Process Warehouse Organization and

Operations dynamics Correct Material Coding and

Classification to avoid confusion and easy retrieval

Cost saving through effective Inventory Control Skills

Inventory Management techniques and strategies

Warehouse safety and security skill Warehouse housekeeping to cut

down WASTE Contents

Part 1 : Practical Warehouse Organization and Management Profile

Part 2 : Warehouse Operations and Inventory Management Process

Part 3 : Inventory Coding and Classification

Part 4 : Effective Inventory Control

Part 5 : Inventory Control Technique and Strategy

Part 6 : Warehouse Control Strategies

Part 7 : Warehouse Safety and Security

Who Should Attend Inventory Controllers, Store Managers and Officers who are interested to acquire knowledge and skills in controlling the store activities and operations, will find the programme useful and beneficial.



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5.5 Stocktaking and Evaluation Objectives At the end of this programme, participants will be able to: Conduct effective and proper

counting of stock items in the stores/warehouses to ensure accuracy of available stocks

Investigate stock discrepancies effectively

Understand the various methods of stock valuation and its implications to the company’s financial accounts.

Contents

Overview of Stores Administration and Control Of Stocks

Stock as an Asset

Stock as an Element of Cost

Stock as an Element of Expenditure

Annual Stocktaking

Perpetual Stock Checking

Stock Accounting

Stock Valuation Methods Who Should Attend Store Supervisors, Store Clerks and Clerical staff in the Finance/Accounting/Warehouse Departments who are directly or indirectly involved in store administration and control of stocks.

Date : Jul 4 Duration : 1 Day Scheme : SBL Fees : FMM Members RM450 Non-Members RM650 In-House Training Available


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6.1 Creative Supervisory Skills Objectives Understand the concept, the

process and functions of management and to review their roles within the organization

Improve teamwork, productivity and work effectiveness

Gain confidence in managing their work problems

Acquire knowledge on their management styles and how to improve on it

Enhance communication in the work place

Contents

Creative Supervisory / Management Skills

Creative Motivational Skills

The Essence of Communication and Teamwork

Managing Change Who Should Attend This is intended for all those who have formal subordinates and those personnel who have to manage the various resources and/or projects.

Date : Apr 16-17 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

6.2 Leadership Excellence Programme Objectives Understand the dynamics of

successful leadership and its ingredients at the workplace

Familiarize themselves with the Situational Leadership Theory (SLT) and its practical application at their respective workplace

Understand the four distinct leadership styles prescribed by the Situational Leadership Model

Select and apply the most appropriate leadership styles based on numerous factors and situations.

Contents

The Leadership Dynamics

Key Variable in Leadership Success

The Situational Leadership Theory (SLT)

Four Leadership Styles in SLT

Four Stages of the follower readiness in SLT

Selecting the Most Appropriate Leadership Style

Application of the Four Leadership Styles

Case Study on Leadership Excellence

Leadership Action Plan Development Who Should Attend Senior Managers, Managers and Executives who need to enhance their leadership competencies.



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6.3 Motivating Employee for Higher Productivity

Objectives Upon completion of the programme, participants will be able to: Understand and apply the important

concepts and principles of interpersonal and organisational communication

Motivate and influence people more effectively and confidently

Promote individual, team and organisational performance by rendering good leadership

Contents

Motivating People as the Key to “Success and Excellence”

The “Miracle” of Motivating Individuals – Satisfaction, Security, Self-Growth and Success

Practising the 3 Basic Principles of the “Profesional Work Attitude” : “PRO” – Performance, Rationality and On-Going Improvement

Understanding Individual Differences – Values, Perception, Belief, Attitudes, Needs, Goals, Personality, Ability

The Techniques of Motivating People

The Practical Skills of Expressing Appreciation or Praising People Effectively

The Practical Skills of Praising Staff for Good Performance

Post-training Application of Effective Motivational Skills

Who Should Attend Managers, Executives, Supervisors, Line-Leaders and any personnel involved in the management and supervision of people.

Date : Jan 11-12 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

6.4 Positive Work Attitude Objectives Use a positive attitude to achieve

personal and organizational goals Adapt and respond creatively to

setbacks and obstacles Handle and be more sensitive to

group dynamics Able to understand that positive

attitude is the basis to a happier, healthier and more productive life

Contents

The importance of a positive attitude

Developing a positive self-image

Finding your purpose and powers of your inner self

Increase your self-esteem

Change negative thoughts into positive thoughts

Communicating in a ‘positive’ manner

Using a positive attitude to get what you want, how to deal with negativity in others

Positive attitude at the workplace

Building a good relationship with your co-workers and working positively with your boss

The use of praise and constructive feedback

Positive vs Negative emotional triggers

Adjusting and maintaining the ‘right’ attitude

Who Should Attend This program is intended for all executives who want to exercise greater influence and achieve higher productivity through effective work attitude.



23

6.5 Risk Management Objectives At the end of the programme, participants will be able to: Develop and become aware of the

importance of risk management Reduce the probability that business

decision will end up with failures or high cost

Link strategy and decision to the competitive environment

Realise the importance of stakeholders, players and teams

Communicate better Understand analytical tools in

managing better business decision Contents

Introduction: What are Risks?

What is a Risk?

4 Steps of Risk Analysis

How to Choose the Risk Management Team?

Leadership Styles and Their Impact Towards Organisation

How to Identify whether New Products, Services or Businesses have the Potential to be Profitable?

The Competitive Forces: Examples and Case

Additional Analytical Tools

Communication: Window of Opportunity and Pitfalls

Who Should Attend Managers, Engineers, Executives,

Officers, Team-Based Project Personnel

and those who wish to improve their skills

in understanding and managing business

risk.


6.6 The Art of People Management with NLP

Objectives Understand the background to NLP Understand the connection between

body and mind and how your thoughts can influence your results

Solving personal and professional issues through the application of NLP techniques

Connect with others in an instant through deep rapport building techniques

Understand the two crucial components of rapport and how to apply it in any situation

Reading others – the structure of body language and body signals

Understand the importance of values and how to manage and motivate others through values

Gain insights into the two factors that can motivate your executives to higher levels

Contents

Module 1: Setting the Frame: Creating Awareness, Emotional Mastery and People Management

Module 2: Developing A Positive Attitude

Module 3: Observing Others

Module 4: Creating Emotional Relations with Others

Module 5: Understanding Preferred Thinking Styles

Module 6: Mastering Emotions

Module 7: creating Action Plans Who Should Attend Managers, Executives, Supervisors, Line-Leaders and any personnel involved in the management and supervision of people.

Date : Aug 27-28 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available


24

6.7 Essential Management Skills Objectives

At the end of the programme, participants

will be able to:

Appreciate the role of the modern

manager and how it affects their role

and the organisation’s vision and

goals

Develop self-awareness and better

management values

Improve interpersonal skills to play a

more effective role as managers

Motivate themselves and their teams

Cultivate better leadership skills and

techniques to enhance a better

working environment

Apply effective communication skills

to create a caring, trusting, honest

and respectful environment

Build a dynamic team that is able to

achieve high performance

Accept accountability and accept or

adapt to changes

Contents

Management Style

Personal Awareness

Interpersonal Skills

Motivating Ourselves and Others

Developing Leadership Skills

Communication Par Excellence

Building a Dynamic Team

Managing Change

Who Should Attend

Managers, Executives, Supervisors and

others who need to acquire managerial

skills to ensure better performance.



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7.1 5S – Effective Housekeeping to Increase Productivity

Objectives Acquire the knowledge and learn

the skills of good housekeeping through the practices of each 5S

To set up a committee to provide and ensure and practice ongoing improvement

To carry out effective audit exercises to ensure effective 5S practices

Contents

The 5S Concept to reduce Costs and Increase productivity

The Practices of 5S in Costs Reduction

Increase Productivity and Quality Through 5S

Critical Success Points For Implementing 5S

The Plan Do Check Action and The 5S - Implementation

Who Should Attend 5S Committee Members, Administrative and Logistics personnel at all levels.


7.2 7QC Tools and Quality Control (QCC)

Objectives Address the concerns on the costs of

poor quality and variations in a process and products

Establish a QCC as a small group activity in their workplace effectively

Explain each of the 7QC Tools in relations to simple statistics and common sense techniques

Select the suitable QC tools to identify problem cause, analyze data, do evaluation and rectify problems as well fulfilling the ISO 9001:2008 Clause 8.4 Analysis of Data requirement

Evaluate the validity of the collected and analyzed data for decision making

Use the A3 reporting for the effective problem-solving tools for quality and productivity improvement

Contents

Introduction

Understanding the A3 Reporting

Tally Sheet for Data Collection

Pareto Diagram

Cause and Effect Diagram

Graphs

Histogram

Scatter Diagram

Control Charts Who Should Attend Management Representative, Management System Committee, Engineers, Executives and Internal QMS Auditor

Date : Apr 19-20 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available


26

7.3 Green Manufacturing Using Lean Approach

Objectives Aware that the lean approach can

reduce waste and save energy Applying the lean methodology to

identify and measure environmental waste

Create a clear opportunities for improvement

Be more environment ally responsible by using the lean strategies

Preserve and protect the environment in the most efficient, cost-effective manner possible

Contents

An Introduction to Green Manufacturing

Sustainability

Lean Manufacturing And ISO 14001

Sustainable Development

Reverse Logistics

Enhancing The Energy Management Who Should Attend Managers, Engineers, Executives, supervisors and internal quality / Environmental auditors


7.4 ISO 9001:2008 Quality Management System Internal Audit

Objectives Understand the ISO 9001:2008

standard requirements Adopt the auditing process, including

process auditing and techniques required to fulfill the standards' requirements

Evaluate the significance of audit findings

Report audit findings and complete reports

Apply knowledge to help prepare your company for QMS external audits

Improve customer satisfaction through your understanding and application of the international quality standards

Contents

Review the New ISO 9001:2008 Requirement Understanding

Overview of Process Approach to Auditing

Auditor Roles and Responsibilities

Process Approach to Auditing

P-D-C-A and P-D-S-A Auditing Cycles

Identifying Internal Audit Inputs/Outputs

Management Systems Audit Models

Planning an Audit

Conducting the Audit (Practical)

Who Should Attend Managers, QMR, Internal Quality/Environmental Auditors, Executives, Officers, Engineers, Supervisors, Line Leaders and Technicians.



27

7.5 Housekeeping Management at the Workplace: 6S

Objectives Create a workplace that is clearly

organized, free of clutter, and well-arranged so that they can easily find things

Focus on the use of Process Management to achieve standardization and improvement using 6s fundamental management systems

Use 6s program as a set of tools to achieve productive and quality working environment

Contents

Purpose of Housekeeping Management

Principles of 6S - Steps in Implementing 6S

Programme - Obstacles in Implementing 6S

Programme - Important of 6S Programme at

the Workplace

Details of 6S Who Should Attend Managers, Department Heads, Supervisors and Line Leaders at the shopfloor level who are responsible towards achieving a quality and productive environment in their company.



28

8.1 Cost Reduction Techniques for Maintenance

Objectives Acquire an in-depth understanding of

maintenance activities and its value to bottom line of an organization

Improve the skills and techniques to identify, measure and manage cost to all maintenance related activities

Diagnose the existing performance gap in maintenance work and introduce performance standards to improve for results

Learn how to identify the different type of wastages in all maintenance related work and implement waste elimination measures

Contents Module 1: Understanding Maintenance Operations Module 2: General Cost Distribution In Maintenance Module 3: Breakdown Cost Reduction Module 4: Spare Parts Cost Reduction Module 5: Maintenance Cost Reduction Techniques Module 6: Waste Reduction Techniques Who Should Attend Maintenance and Equipment Managers, Engineers, Supervisors, Senior Technicians and other who are responsible for Maintenance.


8.2 Equipment Efficiency through Maintenance Management

Objectives Strengthen and enhance methods for

maintenance management Predict, forecast, decide the most

appropriate approach of maintenance systems, tools and techniques for maintenance problems solving

Ensure cost effectiveness and reliability through maintenance management systems

Establish, plan and organise maintenance work and activities effectively

Improve the plant maintenance through life cycle cost

Contents

Analysis of Maintenance Performance, Practice and Cost

Maintenance Work Initialisation and Authorisation

Effective Development and Implementation of Total Productive Maintenance

Autonomous Maintenance

Planned Maintenance

5S in Maintenance

What is CMMS and Anatomy of CMMS?

Maintenance Competence, Training and Awareness

Organising Maintenance Resources

Occupational Safety and Health in Maintenance Management

Who Should Attend Maintenance Managers / Engineers / Supervisors / Technicians and those who are involved in the planning and executing the maintenance activities.



29

8.3 Penyelenggaraan Asas Untuk Juruteknik

Objectives Understand maintenance concepts. Differentiate the activities of

maintenance Select the right type of maintenance Maintain basic equipment condition

and operating standards Manage spare parts effectively Apply appropriate stocking

strategies Apply the seven-step process of

implementing preventive maintenance

Identify the behavioural requirements for maintenance personnel

Contents

Penyelenggaraan

Jenis-Jenis Penyelenggaraan

Pemeliharaan Keadaan Asal Mesin

Pengekalan Piawai Operasi

Penyelenggaraan Pencegah Efektif

Pengurusan Alat Ganti

Tatatertib Unggul Penyelenggaraan Who Should Attend All maintenance personnel will find this programme beneficial.


8.4 Total Productive Maintenance (TPM)

Objectives Establish a corporate culture that

will maximise the effectiveness of a production system

Organise a system to prevent losses and achieve zero defects, zero breakdown and zero accidents in the entire production system life cycle

Achieve highest production efficiency and zero losses through overlapping small group activity

Involve various functions of an organisation, including production, equipment maintenance, planning and management

Contents

Improving Production Efficiency

Pillar 1: Continuous Improvement

Pillar 2: Autonomous Maintenance

Pillar 3: Planned Maintenance

Pillar 4: Initial Production and Flow Control

Pillar 5: Quality Maintenance

Pillar 6: Training and Education

Pillar 7: Office TPM

Pillar 8: Safety, Hygiene and Environment

Plant-Wide TPM Implementation Who Should Attend Production Managers, Production Engineers, Executives, Officers, Supervisors and those who plan to implement TPM.



30

8.5 Practical Approach to Boiler Operation, Maintenance and Management

Objectives Upon completion of the course, participants will be able to: Understand the requirements of

Regulatory Bodies related to Boilers Understand general boiler

descriptions and classifications and the auxiliary equipment and fittings necessary for the operation of boiler systems.

Be aware of boiler inspection procedures and maintenance types

Understand the importance and objectives of boiler water treatment

Understand the objectives of the principal boiler control functions

Contents

Factories and Machinery Act, 1967 (Act 139)

Types of Boiler

Boiler Operation

Boiler Maintenance

Boiler Water Treatment

Boiler Room/House Management Who Should Attend Boiler Operators, Plant Supervisors, Safety Officers, Maintenance Technicians and all personnel that deal with boiler in their plant.



31

9.1 Accident Investigation and Reporting

Objectives At the end of the programme, participants will be able to: Establish the root causes of an

accident Apply the appropriate control

measures to prevent a recurrence Provide a complete report on the

investigation Comply with the legal requirements

after an accident Contents

Definition and Term

The Negative Impact of an Accident

Accident Causation Models

Planning the Investigation

Investigators and Equipment

Reporting

Carrying Out the Investigation

Report Compilation

Case Study Using a Sample from the Company

Legal Requirements Who Should Attend Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities.


9.2 Machine Safety and Handling of Materials

Objectives Comprehend machine hazards Isolate unwanted source of energy Work safely with machines Correct handling of materials

Contents

Definition of Machines and Potential Machine Hazards

Principle of Mechanical Guarding

Safeguarding Machinery

Common Mechanical Injuries and Prevention

Basic Machine Safety Programme

The Requirements of the Law on Machine Safety

The System of Lock-Out-Tag-Out

Risk Assessment

Manual and Mechanical Handling

Procedures

Auditing the System

Checklist for Machinery Safety Who Should Attend Safety and Health Committee Members, Supervisors, Maintenance and HR personnel with OSH responsibilities.


9. Industrial Safety

32

9.3 Mengendali Bahan Kimia Dengan Selamat

Objectives Mengendali bahan kimia dengan

selamat Memahami peruntukan

perundangan yang berkaitan Mengenalpasti dan menyatakan ciri-

ciri label dengan betul Merancang dan melaksanakan

langkah-langkah kecemasan Melaksanakan pemeriksaan

keselamatan di tempat kerja Contents

OSHA 1994 (Occupational Safety and Health Act)

CPL 1997 (Classification Packaging and Labelling Regulation) 1997

CSDS (Chemical Safety Data Sheet)

USECHH 2000 (Use and Standard of Exposure of Chemical Hazardous to Health Regulation)

CIMAH 1996 (Control of Industrial Major Hazards)

First-aid & ERP (Emergency Response Plan)

Prosedur Pengendalian yang selamat

Pengangkutan dan penstoran bahan kimia

Kesan kesihatan bahan kimia

Alat lindung Diri & praktikal Who Should Attend Juruteknologi Makmal Perubatan/Ahli Jawatankuasa Keselamatan Dan Kesihatan, Pegawai Keselamatan Dan Kesihatan, Pengamal Keselamatan dan Kesihatan & pekerja yang mengendali bahan kimia.


9.4 Occupational First Aid Skills and CPR

Objectives Be aware of the importance of

proper safety procedures and principles of a healthy lifestyle

Understand basic first aid principles and procedures

Identify common injuries at the workplace and how to deal with these injuries

Possess life-saving and life-sustaining skills

Contents

Wound and Bleeding

Musculoskeletal Injuries

Burn Injuries

Shock

Basic Life Support

Patient Transport Who Should Attend This programme is specially designed for all Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace.



33

9.5 Occupational Safety and Health Audit

Objectives At the end of the programme, participants will be able to: Comprehend the fundamentals of a

safety and health audit Identify the purposes of a safety and

health audit Plan and implement the safety and

health audit Follow-up and monitor the corrective

and preventive actions. Contents

The Requirements of the Safety and Health Auditing

Definition of Inspection, Investigation and Audit

Concept of Occupational Safety, Health and Welfare

Hazards/Risks and Unsafe Act/Condition

Safety and Health Inspection Process

Occupational Safety and Health Auditing

Reviewing the Audit Report

Management Review

Auditing Practices (Practical) Who Should Attend Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities.


9.6 Pengurusan Jawatankuasa Keselamatan dan Kesihatan Pekerjaan

Objectives Melaksanakan program

Jawatankuasa Keselamatan dan Kesihatan Pekerjaan (JKKP) di tempat kerja masing-masing dengan lebih baik

Menyatakan fungsi dan peranan ahli JKKP

Menyatakan criteria pemilihan ahli JKKP

Melaksanakan pengurusan JKKP yang baik

Menyatakan bagaimana menangani aduan pekerja

Contents

Perundangan Keselamatan dan Kesihatan Pekerjaan di Malaysia

Pembentukan JKKP yang Aktif

Memilih Ahli JKKP

Agenda Mesyuarat JKKP

Minit Mesyuarat JKKP

Bagaimana Menangani Aduan Pekerja

Menilai Fungsi JKKP

Hazard Pekerjaan Di Kalangan Anggota Kesihatan

Penaksiran Tempat Kerja

Pemeriksaan Tempat Kerja

Job Hazard Analysis

Penyiasatan Kemalangan Who Should Attend Safety Officers, Human Resource Managers/Executives and Members of a company’s Safety Committee and Safety Representatives.

Date : Mar 27-28 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available


34

9.7 Plant Safety Audit Objectives Create an awareness among the

participants on the importance of OSH

Expose them to organisations regulating OSH in Malaysia

Enlighten the participants on Auditing including Occupational Safety and Health Management System and the related elements

Equip participants with the skills of auditing

Prepare participants to formulate conclusions and recommendations

Enable participants to prepare written reports

Identification of hazards, assessment of risk and control measures

Contents

Scope And Purpose

Audit Elements

Planning An Audit

The Audit Team

The Audit Process

Hazard Identification, Risk

Assessment And Control Measure Who Should Attend Safety and Health Officers, Executives/Supervisors involved in OSH auditing, Occupational Safety and Health Committee members and Managers or Administrative Staff in the operation of a plant.

Date : Aug 6-7 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

9.8 Safe Forklift Driving Skills Objectives At the end of the programme, participants will be able to: Learn about various components of

a Forklift and their functions Perform daily forklift safety

performance inspection and preventive maintenance

Learn about loads, safe operating procedures and operational rules of a forklift

Acquire proper skills required to drive a forklift and practice safe driving skills at the workplace

Contents

Personal Safety

Accident Statistics/Causes

Components of a Forklift

Forklift Checks and Inspections

Loads Handling

Safe Operating Procedures

Operational Rules

Forklift Familiarisation

Safety, Performance Inspection and Preventive Maintenance

Who Should Attend Supervisors, Line Leaders, Forklift Operators who have just started to handle a forklift and others who have no experience in handling forklifts.

Date : Upon request Duration : 2 Days Scheme : SBL In-House Training Only


35

9.9 Safety and Health at Workplace Objectives Conduct the Job Safety Analysis Develop efficient and safe operating

procedures that reduce accidents and incidents

Use inspections to identify safety and health hazards at the workplace and correct them

Contents

Job Safety Analysis

Safe System of Work

Equipment and Machine Guarding

Personal Protective Equipment

Inspections Who Should Attend Managers, Department Heads, Safety and Production Supervisors, Engineering Staff, Line Leaders and Safety Committee Members who are involved in achieving a safe and healthy environment in an organisation.

Date : Oct 29 – 30 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available

9.10 Personal Protective Equipment (PPE)

Objectives To state the position of PPE in the

hierarchy of hazard control To understand hazard and risk

prevention through effective use of PPE

To understand the legal requirement of PPE

To select the appropriate personal protective equipment

To demonstrate the PPE equipment Contents

Introduction to PPE

Legal Requirement

Respiratory protection

Respiratory Protection & Demonstration on Respirator Use Including Fit Testing

Head Protection

Eye and Face Protection

Hearing Protection

Hand & Arm Protection

Body Protection

Legs and Feet Protection

Development of PPE Program

Organization-Specific PPE Program

Who Should Attend This programme is specially designed for all Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace.



36

9.11 Workplace Hazard Identification, Risk Assessment and Risk Control

Objectives At the end of the programme, participants will be able to: Learn about different types of

hazards that presence in the workplace

Understand various methods of identifying hazards in the workplace

Understand the main occupational hazard groups and the health risks

Evaluate the risks associated with the identified hazards and make recommendations on eliminating or reducing the risk of this hazards

Determine the appropriate hazards control measures

Contents

OSHA 1994

OSH-MS

Hazard Identification, Risk Assessment and Risk Control

Purpose

Terms & Definition

Basic Concept

Planning and Conducting HIRARC

Control and Measure

Documenting HIRARC

Consultation

Training Requirement

Practical – Site Visit Who Should Attend Managers, Engineers, Safety Practitioners, Safety & Health Officers, Safety Committee, Management / Human Resources Managers, Operation / Production Managers, Executives, Supervisors



37

10.1 FMM Certificate in Boilerman (Engine Drive Steam Boiler) (BM)

Objectives Upgrade the knowledge and skills of

personnel handling and operating steam Boilers and to further upgrade the skills of Boilerman

Establish a level of sound theoretical and practical knowledge and skills pertaining to Boilers in order to efficiently manage and handle steam boilers towards better work performance

Prepare participants to sit for the Boilerman Examinations conducted by Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP/DOSH)

Contents

Acts and Regulations Related to Boilers

Types of Steam Boilers

Essential Fittings and Mountings

Preparation for Mandatory Inspection

Types of Test Related to Boilers

Boiler Maintenance

Boiler House/Room Requirements

Construction of Boilers

Water Treatment

Boiler Commissioning and Accessories

Who Should Attend At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant (directly handling Boiler) or at least 3 years working experience as an Apprentice or Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling Boiler).

Dates : Apr 12-15 Duration : 4 Days Scheme : SBL Fees : FMM Members RM1,700 Non-Members RM2,000 In-House Training Available

10.2 FMM Certificate in Steam Engineer

Objectives Provide in-depth professional

knowledge and skills for sound and effective Boiler/Steam Plant Operations and Management practices and be acquainted with the necessary know-how for operating steam plant successfully

Equip with necessary tools and skills needed to be a Certified Steam Engineer

Enhance the knowledge pertaining to boiler management, which is perhaps the best way to avoid losses

Equip with the latest information on steam plant

Prepare participants for the Steam Engineer’s Examination conducted by JKKP leading to a Certified Steam Engineer

Contents

Safety Steam Plant Operation

Factories and Machinery Act

Boiler Construction / Boiler Efficiency

Boiler Operations / Boiler Fittings

Combustion System

Boiler Damage and Repair

Steam Traps Operations and Maintenance

Steam Turbine

Material Treatment

Chemical Cleaning Who Should Attend Practicing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers and those who are interested to upgrade their career in steam plant operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations, etc.

Duration : 4 Days Scheme : SBL Fees : FMM Members RM1,900 Non-Members RM2,200 In-House Training Available


38

10.3 FMM Certificate in Electrical Chargeman AO/A4 (BM)

Objectives Upgrade the knowledge and skills of

current Electrical Chargeman in an organisation where live electrical work is in operation

Prepare participants to sit for the Electrical Chargeman Examination conducted by the Energy Commission/Suruhanjaya Tenaga

Create opportunities for career advancement

Contents

Electricity Supply Act 1990

Electricity Supply Regulations 1994

IEE Wiring Regulations 1994

CPR and First Aid

Protective Devices in IEE Regulations

Basic Electricity and Measuring Equipment

Transformer

Cables

Motor and Controls

Checking of Log Book and Revision

Practical Sessions Who Should Attend Targeted at currently employed Electrical Chargeman and Technicians in an organisation where live electrical works are in operation.

Dates : Jan - Mar Duration : 17 Days Scheme : SBL Fees : FMM Members RM3,000 (A0) RM3,500 (A4) Non-Members RM3,500 (A0) RM3,900 (A4) In-House Training Available

10.4 FMM Certificate in Safety and Health Officer

Objectives Provide in-depth professional

knowledge and skills for sound and effective Occupational Safety and Health management practices

Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities

Create opportunities for career advancement and development in Occupational Safety and Health within an organisation

Prepare participants for Safety and Health Officer Examination conducted by the National Institute of Occupational Safety and Health (NIOSH)

Contents

Occupational Safety and Health Management

Occupational Safety and Health Legislation

Occupational Health

Occupational Safety Who Should Attend Safety and Health Officers/Committee Members, Human Resource Officers, Engineers and Supervisors from various sectors of industries.

Dates : Mar 24 - Jun 22 Duration : 22 Days Scheme : SBL Fees : FMM Members/Individual RM3,900 Non-Members RM4,200

(Fees excluding the NIOSH Examination)

In-House Training Available


39

10.5 FMM Executive Certificate in Human Resource Management

Objectives Gain knowledge and awareness of

the strategic and operational and roles of human resource in an organisation

Understand the performance management, meaning and nature of organisational behavior

Gain an insight into the laws, systems and practices of occupational safety and health management

Understand the importance of training and development to an organisation and issues pertaining to it

Contents

Module 1: Human Resource Management

Module 2: Organisational Behavior

Module 3: Occupational Safety and Health Management

Module 4: Training and Development Who Should Attend Executives, Officers and Supervisors who are involved in human resource functions.


10.6 FMM Certificate in Energy Management

Objectives Be made aware of the importance of

energy conservation and energy efficiency issues

Be able to use the knowledge and skills gained to execute energy efficiency practices in their working place, which may include HVAC systems, electrical systems, steam generators, furnaces and internal combustion engines

Be able to use various tools and procedures in energy management, energy auditing and energy planning.

Gain knowledge on new technologies and advances in the efficient utilisation of energy

Prepare participants to be registered Certified Energy Manager

Contents

Introduction to Energy Efficiency

Energy Efficiency in HVAC Systems

Energy Efficiency in Electrical Systems

Energy Efficiency in Mechanical Systems

Energy Management Tools

Energy Analysis

Advances and New Technologies in Energy Efficiency

Who Should Attend Factory/Facility/Maintenance/Service Managers and Engineers, Senior Managerial Production and Technical Personnel who are involved in managing and operating energy-related matters in their organisations.



40

FMM Institute has been approved as SME Corporation Malaysia’s (SME Corp) Professional Training Provider (PTP) and under this scheme, a total of 45 SMEs Skills Upgrading Programmes were approved by SME Corp to be conducted for SMEs so as to enjoy the Skills Upgrading Grant. The grant has been increased from 50% to 70% effective January 1, 2012. Eligibility to SMEs Skills Upgrading Grant

Manufacturing sector (including agricultural-based industries) and manufacturing-related services – annual sales value is not more than RM25 million or with less than 150 full-time employees.

Services sector (including ICT) – annual sales value is not more than RM 5 million or with less than 50 full-time employees.

SMEs must registered under the Companies Act 1965 (Private Limited Companies) or Registration of Business Act 1956 (Enterprise companies) with majority Malaysian Shareholders (minimum 60%).

Only applicable to LOCAL full-time employees and contractual employees (minimum of one year contract).

Company eligible is required to provide the following documents for verification

purpose:

1. Lampiran 2 (Perakuan Status Syarikat PKS bagi Geran Latihan SME

Corp Malaysia (attached) – to be completed by CEO/MD/Company

Director

2. Lesen Pengilang (if company is a manufacturer)

3. Lesen Kerajaan Tempatan atau surat pengesahan pengecualian lesen

dari Kerajaan Tempatan atau dokumen pendaftaran dengan badan

professional

4. Penyata Kewangan Syarikat diaudit terkini (Latest audited financial

statement)

5. Latest EPF Statement

6. Company’s M & A

7. Form 9

8. Form 24

9. Form 49

All documents (item 2-9) must be “Certified True Copy” (every page) by Company Secretary or Accountant or Commissioner of Oath or individuals who are authorized by the law to certified the required documents.

*All applications must be submitted to FMM Institute at least 1 month prior to the commencement of the programmes.

SMEs who contribute to the Human Resource Development fund (HRDF) can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on in-house basis.

SMEs Skills Upgrading Programmes

41

List of Approved SMEs Skills Upgrading Programmes No Course Title Duration Fee/Pax

Before 70% Grant (RM)

Fee/Pax After 70% Grant (RM)

1 5S Implementation 2 950 285

2 7 Alat QC dan Pelaksanaan QCC 2 950 285 3 Accident Prevention at Workplace 2 950 285 4 Basic Electricity and Troubleshooting 2 950 285 5 Basic Programmable Logic Controller (PLC) 2 950 285 6 Clerical Development Programme 2 950 285 7 Effective Communication Skills at the Workplace 2 950 285 8 Effective Customer Service and Complaints Management 2 950 285 9 Effective Disciplinary Management – Grievance Handling,

Misconduct and Domestic Inquiry 2 950 285

10 Effective Purchasing Management 2 950 285 11 Effective Time Management 2 950 285 12 Enhancing Your Creative Thinking and Problem Solving Skills 2 950 285 13 Equipment Efficiency Through Maintenance Management 2 950 285 14 Essential Management Skills 2 950 285 15 Executive Development Programme 2 950 285 16 How to Develop an Effective Safety and Health Committee 2 950 285 17 How to Prepare and Maintenance Full Set of Accounts 2 950 285 18 Inventory and Stores Management 2 950 285 19 ISO 9001:2008 Quality Management System Internal Audit 2 950 285 20 Kemahiran Penyeliaan Yang Berkesan 2 950 285 21 Managing Conventional Records and Files Effectively 2 950 285 22 Materials Planning and Control 2 950 285 23 Mengendali Bahan Kimia Dengan Selamat 2 950 285 24 Motivating Employees for Higher Productivity (Mandarin) 2 950 285 25 Occupational First Aid Skills & CPR 2 950 285 26 Operasi Stor dan Gudang 2 950 285 27 Penyelenggaran Asas Untuk Juruteknik 2 950 285 28 Practical Aspects of Human Resource Management 2 950 285 29 Presentation and Communication Skills 2 950 285 30 Production Planning and Control 2 950 285 31 Program Pembangunan Pekeranian 2 950 285 32 Safety and Health at Workplace 2 950 285 33 Seven Leadership Skills of Highly Effective Supervisors

(Mandarin)

2 950 285

34 Sikap Kerja Positif 2 950 285 35 Teknik Kawalan Kualiti Untuk QC 2 950 285 36 Teknik-Teknik Peningkatan Produktiviti 2 950 285 37 Understanding ISO 9001: 2008 Quality Management System

Requirements

2 950 285

38 Essential English Made Easy for Supervisors and Workers 285 39 Effective Logistics Management 2 950 285 40 INCOTERMS and Its Interpretation in International Trade and

Shipping Documentation

2 950 285

41 Safe Forklift Driving Skills 2 950 285 41 Strategic Procurement, Negotiation Skills and Cost Reduction

Techniques

2 950 285

41 Understanding Employment Act 1955 2 950 285 44 Certificate in Boilerman 4 1,800 540

45 Certificate in Electrical Chargeman AO 17 3,000 2,100

(New programmes will be added from time to time, subject to the approval of SME Corporation Malaysia. Please

contact FMM Institute for further details and schedule of SMEs Skills Upgrading Programmes.)

SMEs Skills Upgrading Programmes

42

FMM INSTITUTE (Sabah Representative Office)

Tel: 088-447 580 Fax: 088-447 570 E-mail: [email protected] /[email protected] / [email protected]

Dear Miss/Madam, Please register the following participant(s) for the programme(s) below: Programme: …………………………………..…………………………………………………………. Date: ………………………………………………………………….……………………………………

Name : .............................................................. Designation: .................................................……

Name : .............................................................. Designation: ….............................................……

(If space is insufficient, please attach a separate list)

Submitted by:

Name:……………………………………………………………………………………………………………

Designation: ……………………………………………………………………………………………………

Company .............................................................................................................................................…

Address:…………………………………………………………………………………………………………

Tel No : .............................................……....Fax No:...........................................………….....…….....

E-mail…………………....…………………………………………………………………………

Registration Details

Registration is on a first-come-first served basis. All fees for public programmes include course materials, meal and Certificate of Attendance.

Completed registration form that is faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed.

Upon sending the registration form, you are deemed to have read and accepted the terms and conditions.

Cheque made in favour of the “FMM Institute” should be forwarded a week before the date of the commencement of each programme.

The FMM Institute reserves the right to cancel or reschedule the above programme and all efforts will be taken to inform participants of the changes.

Cancellation: a) Must be in writing with reasons b) 7 days before the course - No payment charged c) 3-6 days before the course - 50% payment charged d) < 3 days before the course - Full payment charged e) Participants who did not turn-up will be charged full payment f) However, replacement can be accepted at no additional cost.

REGISTRATION FORM

mailto:[email protected]:/[email protected]:[email protected]

43

Listed below are the gazetted public holidays for Year 2012 for Sabah State.

Occasion Day Date

New Year Sunday January 1

Chinese New Year Monday January 23 Chinese New Year (2

nd Day) Tuesday January 24

Nabi Muhammad Birthday Sunday February 5

Good Friday Friday April

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