Trainee’s performance summary - library.careerforce.org.nz · Web viewThe assessment must be...

Trainee AssessmentBeing a support worker

23451 Describe the role of a support worker in a health or wellbeing setting (version 3, level 2, 5 credits)

Your name:

Your workplace:

Your date of birth:

NSN number (if you know it):

Declaration I was told about and understand the assessment requirements and appeals process.

My answers are my own work and I have not directly copied from any source.

Evidence provided was either produced by myself or is evidence from others about my work.

I understand that this assessment may be used for moderation and quality control purposes.

I understand that when I achieve this unit standard my result will be registered with the New Zealand Qualifications Authority.

I confirm the above declaration: Yes No Date:

Assessment summary (completed by assessor)

Trainee’s name

Trainee’s performance summary

Assessment tasks Date achieved

Task 1: Describe your role as a support worker

Task 2: Handling confidential information

Task 3: Describe your role in the team

Task 4: The Code of Rights

Unit standard resultsI have assessed the trainee and confirm the trainee has demonstrated competency in:

Unit standard Version Level Credits

23451 Describe the role of a support worker in a health or wellbeing setting

3 2 5

Assessor’s name: Assessor’s number:

Signature: Date:

Being a support worker (US 23451 v3) Trainee Assessment © Careerforce – Issue 1.3 – June 2020 1

Issue 1.0

Trainee informationGetting started Contact your assessor or workplace observer to talk about what you need to do.

As you do the tasks Answer all questions. Refer to real or simulated situations when answering questions.

For knowledge assessment questions you can choose to write your answers or your assessor may record your verbal answers for you.

The assessment must be your own work. Careerforce does not allow direct copying from any source, such as Careerforce learning materials, books, printed material, the internet or another person, for answers to assessment questions. Exact technical terms and definitions may be used only if it is shown where they came from. This may include work policies and procedures, legislation, standards and codes.

When you finish Make sure you have completed any parts where the assessor/observer has said you need to

do more work.

If your assessor requires more information, add your extra information to the bottom of your original answer, or on a separate sheet of paper with your name on it, date it, and answer any questions the assessor has asked you.

AppealsIf you wish to appeal against the assessment result or process, talk to your assessor.

If you’re still not satisfied, you can appeal to Careerforce by completing the assessment result appeal form. You can find this form online at www.careerforce.org.nz/contact-us/

FeedbackCareerforce regularly reviews our assessment and learning resources. As a user, we would appreciate feedback on how you found it. Feedback can be provided to Careerforce via:

our online feedback form at www.careerforce.org.nz/contact/resource-assessment-feedback

email to [email protected]


Issue 1.0

DefinitionsThe word trainee in this assessment refers to you, the person being assessed. Other terms that may be used are candidate, student or employee.

An organisation’s policies and procedures are the policies and procedures of the employer and include ethical codes, standards and other organisational requirements.

Codes are an agreed set of foundation or guiding principles established by a health or wellbeing service provider, professional organisation or regulatory body. These may include organisational codes of conduct or ethics, codes of rights, a professional association's codes of conduct, rules, or ethics and international conventions.

Person refers to a person accessing services in a health or wellbeing setting. Other terms used for the person being supported include client, consumer, individual, resident, service user or tūroro.

Health and wellbeing outcomes refers to the impact of personal, institutional and systemic factors on the emotional, physical, environmental, spiritual and social wellbeing of the community, family, whānau and individuals.

Health and wellbeing setting includes the aged care, acute care, community support, disability, mental health and social service sectors.

Health care and healthcare services refers both to the provider of services to people and their families/whānau, as well as the type of services provided. Needs include physical comfort, safety and privacy.

PPE is the abbreviation for personal protective equipment. For example, gloves, safety glasses, protective clothing, helmets.

A personal plan is an individual or group plan for service delivery, developed by service providers with the person or people receiving support and their family/whānau. It may include a care plan or a rehabilitation plan.

A person-centred approach respects the person and treats them as an individual, focusing on their needs, abilities and achievements. It takes into account the whole person’s needs.

A restorative approach is working in partnership with the person, encouraging and enabling them.

Holistic means looking at all of a person’s needs – physical, mental, social, cultural and spiritual – and how these affect their enjoyment or quality of life.

Wellness is when a person becomes aware of and makes conscious choices towards achieving a balanced and healthy lifestyle. This process may include learning new life skills that address both the positive and negative aspects of human existence.


Issue 1.0

Wellness support plan is a general term used to cover the individual plans that are developed by service providers with mental health and addiction service users and their natural supports for service delivery. Different service providers may use different terms, for example, recovery plan.

Support strategies refers to a broad range of plans, actions and interventions which may be remedial, therapeutic or restorative in nature, and that aim to maintain, improve or restore a person’s independence and/or interdependence by using the person’s existing strengths and appropriate resources.

Natural supports refers to any assistance, relationships or interactions provided to a person by family/whānau, friends, peers, co-workers or community volunteers. In a specifically Māori context, natural supports may include but are not limited to: kaumātua, kuia, tohunga, whānau, iwi and hapū.

Significant others within a residential care facility refers to residents, family/whānau and staff. Significant others within a private home refers to family/whānau and other health professionals.

A health professional is a person who is registered as a practitioner of a particular health profession to deliver health services in accordance with a defined scope of practice.

A health assistant is a person who directly assists a health professional in the provision of health services to people.

Interdisciplinary team members include clinicians and health professionals, team leaders or managers, health assistants and support workers who work together to achieve shared goals. The team may include natural supports.

A multi-disciplinary team has members of different healthcare professions, each with specialised skills and expertise, who coordinate and communicate with each other to provide quality care.

A multi-disciplinary personal plan is a personal plan developed jointly by all members of the multi-disciplinary team, the person being supported and their family/whānau.

A workplace assessor or assessor is the person who will assess you.

An observer is someone who understands the assessment, works closely with you and can confirm that you have performed the task competently.

The terms verifier and verification may be used in some assessments instead of observer or observation.

Verification is a process undertaken by a verifier and/or assessor. They may verify authenticity, the validity of evidence and/or the trainee’s workplace performance.

To attest means to be a witness to the accuracy of an actual document and/or situation.

An attestation is when a person attests to documents and/or work that has been completed by you. This person will usually be your manager, supervisor or team leader who has seen your work recently, within the past 12 months.

An evidence requirement or ER refers to the evidence that the unit standard requires you to provide and/or the actions that you must do or demonstrate.


Issue 1.0

Task 1: Describe your role as a support workerQ1Q1 How do you know what you need to do in your role?Identify the documents that tell you what you need to do and describe the range of tasks that you have to do in your role.

Where I find out about my role The task or job I do

Example: My employment contract Visit a person I support once a week.

Q2Q2 If someone asks you to do something that you think is outside the boundaries of your role, how would you find out if you should do it?


Issue 1.0

Q3Q3 If someone asks you to do something that you know isn't part of your job, what should you do?

Q4Q4 How does what you do impact on a person's quality of life?Fill in the table below. One example has been done for you.

My role Example of how I do this

Impact on person's quality of life

Example: provide personal cares

Support a person to shower

Helps them to keep healthy and safe. Helps them to feel good and keep their dignity.

Provide personal cares

Provide household management


Issue 1.0

Support the person’s independence

Task 1: Assessor feedback to trainee

When the assessor agrees you have completed this task successfully, they will sign it off on the assessment summary page at the front of this assessment.


Issue 1.0

Task 2: Handling confidential informationQ1Q1 What legislation tells you how you need to treat confidential information?

Q2Q2 How should you handle confidential information about the following:

The person you support?

Their family or whānau?


Issue 1.0

Your employer (or workplace)?

How should your own confidential information be protected?




Issue 1.0

Task 3: Describe your role in the teamQ1Q1 Choose two types of team interaction from the list below and describe what

you do for these: team meetings.

handovers.

reporting.

rosters.

supervision.

Type of team interaction What I do (my role)

Why is team interaction so important? What would happen if you didn’t have good interactions with your colleagues?


Issue 1.0

Q2Q2 What are two things you do to make sure you have good relationships with your colleagues?

Q3Q3 What is one thing you might do if you are having trouble (a difficult relationship) with a colleague?




Issue 1.0

Task 4: The Code of RightsQ1Q1 What is the Code of Rights for?




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