Traffic Exchange Manual-Eng

Updated on 21-Oct-2010 of 10

2010 © True Internet Co., Ltd. All rights reserved.

Manual

Traffic Exchange



Index

Pages

1. To access the Traffic Exchange 3

2. Checking User Log 5

3. Change Password 7

4. Troubleshooting 9



Access to Traffic Exchange

The Traffic Exchange can access from web browser such as Internet Explorer, Safari and Firefox

(recommended).

Computer system requirement

- Microsoft Windows XP, OR Microsoft Windows 2000 Server, Advanced Server, or Professional

- Internet Explorer 7.0 or higher, Safari 3.0 or higher and Mozilla Firefox 3.0 or higher(recommended)

- CPU 700 MHz Pentium III or higher

- RAM: 256 MB (minimum); 512 MB(recommended) or higher

- Bandwidth: 256 kbps (minimum); 512kbps (recommended) or higher

How to access the Traffic Exchange as follows,

1. Open web browser and type the URL -> https://trafficexchange.trueinternet.co.th as Figure 1.

Figure 1



2. Enter User Name and Password and click Sign in as Figure 2.

Figure 2

3. When user sign in successfully, the screen will be shown as figure 3.

Figure 3



Checking User Log

If the Traffic Exchange system works normally, user's equipment will sent traffic data to Traffic Exchange

Server (203.44.144.52) as real time by using Fixed IP Address that user assigned when activated service. And

User can check the internet access log as step below.

How to check the user log as follows,

1. When user sign in successfully, Click on the Search menu as Figure 4.

Figure 4

2. The screen will be shown as figure 5.

Figure 5



3. Click on Host and click on IP Addresss of user equipment for checking log as Figure 6.

Example IP Addresss of user equipment is 61.91.250.35

Figure 6

4. The screen will show log detail from user equipment such as date, time, IP Address, etc. And IP

Addresss of user equipment: 61.91.250.35 will display on the left top of the screen automatic as figure 7.

Figure 7



Change Password

How to change password as follow,

1. When user sign in successfully, Click on the Manage on the right top search menu of the screen as

Figure 8.

Figure 8

2. The screen will be shown as Figure 9.

Figure 9



3. Click on Users, the screen will be shown as figure 10.

figure10

4. Click on the User for set new password and click Save as figure 11.

figure11



Troubleshooting

If the Traffic Exchange system works normally, user's equipment will sent internet traffic data to Traffic

Exchange Server (203.44.144.52) as real time.

If the user equipment is not sent internet traffic log to the Traffic Exchange Server. The following are possible

causes of problems,

1. Case: User internet connection has some problems. (May be physical link or internet)

Description

- Check user traffic log at Traffic Exchange Server not found, and users can not use the Internet.

Remedy

- Solve problems by using troubleshooting process for internet issue. When user can use internet

normally, check the traffic log at Traffic Exchange Server again.

2. Case: The user equipment failure occurs or user equipment configuration is modified or Splunk

Forwarder configuration is modified.

Description

- Check user traffic log at Traffic Exchange Server not found, and users can use the internet normally.

Remedy

• In case of user log sender is Firewall equipment.

- Check firewall equipment configuration.

- Check firewall equipment performance such as high CPU and etc.

- Check log sending policies of firewall equipment.

• In case of user log sender is Spunk Forwarder (Windows Agent).

- Check Spunk Forwarder configuration. Open Splunk Forwarder program and click on menu

Manager > Forwarding and receiving > Forward data as figure 12. The host must be

202.44.144.52:9997 and status is enabled.



figure12

Traffic Exchange Manual-Eng

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