Health and Food Safety

Annual Report 2014

TRACESTRAde Control and Expert System

The TRAde Control and Expert System (TRACES), launched on 1 April 2004, celebrated its 10th

anniversary in 2014.

TRACES is the European Commissions’ multi-lingual online management tool for all sanitary requirements on intra-EU trade and importa-tion of animals, semen and embryo, food, feed and plants. Its main objective is to digitise the entire certification process and linked proce-dures, and is in line with the declaration of the Digital Agenda for Europe.

Over the past 10 years, TRACES has grown larger by diversifying both its activities and its target groups. Besides the initial certification modules for intra-EU trade and veterinary border control, many other modules have been introduced:

■ in 2006, an export certification module to EU countries;

■ in 2007, a management module for listing establishments approved for export to the EU;

■ in 2008, a control module for animal welfare during transportation for EU countries, and a border control certification module for non-EU countries;

■ in 2009, an export certification module to non-EU countries, and a link with the Rapid Alert System for Food and Feed (RASFF);

■ in 2011, a border control certification module for products of non-animal origin;

■ in 2012, a management module for re-enforced checks programmes and a certification module for animal by-products and derived products not intended for human consumption;

■ in 2013, a border control certification module for plants and plant protection;

■ in 2014, a link with the European Union Notification System for Plant Health Interceptions (EUROPHYT).

The EU enlargement increased the number of Member States from 15 to 25 in May 2004, then to 27 in January 2007 and to 28 in July 2013. All EU Member States plus the European Free Trade Association (EFTA) countries are obliged to use TRACES.

Moreover, as of 2008, non-EU countries and overseas territories are also using TRACES; in-creasing the total number of countries by 42 to reach an overall total of 76 countries.

While the customs agent profile remained the same, the initial profile of the users (veterinar-ians and fish inspectors) expanded, to include plant protection officers.

About 30 000 users all over the world are is-suing more than 1,5 million certificates a year within TRACES. That is about 5 000 a day; half of them for the single market trade and the other half for importation into the EU and EU border control.

The digitisation challenge began in 2007 with the cooperation of New Zealand on the elec-tronic exchange of export certificate data, and which came to fruition in May 2009. It was followed by the digitisation of the health in-spection procedures at the EU borders, in the framework of the customs single window’s im-plementation.

The development of data exchange interfaces which enables customs authorities to auto-matically retrieve and integrate data relating to sanitary control procedures into customs procedures, was initiated. A specific; custom-ised interface was established with France in 2009, Spain in 2012 and the United Kingdom in 2014. A generic (SPEED 2) interface was established with the Directorate-General for Taxation and Customs Union (TAXUD) and im-plemented from 2015 in the Czech Republic, Ireland and Slovenia.

The digitisation of the bovine passport, already foreseen in the single market, was launched in 2013 between Spain and Italy through a pi-lot project named Bovine Exchanges (BOVEX). France also joined in this project in July 2014.

TRACES’ very first objective was to improve the traceability of all movements of animals and goods throughout the EU, so as to protect the health of consumers and animals. It demon-strates, all year round, the importance of react-

ing quickly to suspected disease outbreaks or sanitary alerts, tracing all movements of traded animals and products of animal origin from both outside and within the European Union.

To further extend the sanitary protection of EU, a pilot project for the border control of imported plants was launched in 2013. The recent out-break of Xylella fastidiosa (which contaminates a huge range of plant species — especially the olive tree, a key feature of the Mediterranean landscape) highlights the importance of such an initiative.

Although the protection of public health, animal health and animal welfare is the cornerstone of TRACES, strengthening cooperation with EU trading partners is another important element. Some 42 non-EU countries and overseas terri-tories use TRACES for their export certification to the EU; this facilitates trade by simplifying and accelerating administrative procedures, enhances EU transparency and enables feed-back on decisions taken at the border. More-over, additional initiatives were taken to im-plement TRACES within regional organisations such as the Secretariat for Central American Economic Integration (SIECA) in Central Ameri-ca, the Central European Free Trade Agreement (CEFTA) in the Balkans and the Economic Com-munity Of West African States (ECOWAS) in western Africa.

The challenges facing TRACES now are to imple-ment a module on plant protection that benefits from the sound experience already acquired in the veterinary field and to build a new modern system integrating other sanitary informatics systems such as the RASFF, EUROPHYT and the Animal Disease Notification System (ADNS). Through the development of synergies between these tools and an approach based on risk as-sessment, the sanitary protection in the EU can be further improved while reducing the admin-istrative burden.

Xavier Prats MonnéDirectorate-General for Health and Food SafetyDirector-General

FOREWORD

2

Intra-EU trade health certificates (INTRAs)

Some 1 368 local competent authorities (72 of which were EFTA Members), issued 654 632 intra-EU trade health certificates: of these, 23 370 were issued for export purposes countries while transiting through a Member State. About 60 % of INTRAs are issued for the trade of bovine, porcine and poultry species, each category representing roughly one third of the total. The number of INTRAs for registered

WHAT IS TRACES? TRACES is a multilingual online management tool which notifies, certifies and monitors trade in animals, products of animal origin and feed and food of non-animal origin, as well as of plants, seeds and propagating material.

TRACES is an e-government system, following the requirements of the EU Digital Agenda towards dematerialisation of health documents.

TRACES is an efficient tool to ensure:

■ traceability (monitoring movements, both within the EU and from non-EU countries);

■ information exchange (enabling trade partners and competent authorities to easily obtain information on the movements of their consignments, and speeding up administrative procedures);

■ risk management (reacting rapidly to health threats by tracing the movements of consignments and facilitating the risk management of rejected consignments).

TRACES aims to strengthen cooperation with EU partners, facilitate trade, accelerate administrative procedures and improve the risk management of health threats, while combating fraud and enhancing the safety of the food chain and animal health, and in the future, of plant health.

Origins

Following the outbreak in Europe of classic swine fever in 1997, a report of the Court of Auditors (No 1/2000) prompted a resolution from the European Parliament (A5-396/2000) inviting the EU Commission to improve the traceability of animal movements within the single market.

As a consequence, Commission Decision 2003/24/EC of 30 December 2002 concerning the development of an integrated computerised veterinary system anticipated the elaboration of a new ICT system, followed by Commission Decision 2003/623/EC of 19 August 2003 concerning the development of an integrated computerised veterinary system known as TRACES. Commission Decision 2004/292/EC on the introduction of the TRACES system and amending Decision 92/486/EEC made the system compulsory for all Member States from 1 January 2005.

LI0

10

100

1 000

10 000

100 000

1 000 000IssuedReceived

SM IS AD MT CY EE FI LV BG LT LU SI HR NO GR SE CH SK IE PT CZ HU AT RO PL DK GB ES IT BE FR NL DE

Exact numbers can be found in the country sheets.

horses is not comprehensive, because the issuance of an INTRA for this animal species is not compulsory. Trade of untreated manure represents 5 % of all INTRAs.

About 4 million heads of cattle, 33 million pigs, 3 million sheep and 1,25 billion poultry were exchanged between the Member States of EU and EFTA, in more than 350 000 movements.

Bovine Exchange (BOVEX)

BOVEX is a specific interface linked to TRACES, so as to allow automatic exchange of bovine identification data across relevant national databases. The objective is to digitise bovine passports, save time and avoid errors while introducing passport data into national databases upon reception of cattle. Regulation (EC) No 1760/2000 establishing a system for the identification and registration of bovine animals and regarding the labelling of beef and beef products, modified by Regulation (EU) 653/2014, introduced the possibility of recognising the electronic exchange of passport data across databases, thereby eliminating the paper passport.

After the definition of the data dictionary, conforming to Directive 64/432/EEC on animal health problems affecting intra-EU trade in bovine animals and swine, a pilot test was run by Italy and Spain starting in April 2013. France joined the pilot project in July 2014. In 2014, more than 250 000 passports were exchanged through BOVEX. Even if the three pilot countries represent one third of all the exchanged passports, the challenge is demanding, with about 4 million heads of cattle traded within 120 000 consignments.

20%

8%

>1%

5%

4%

4%

6%

8%6%

19%

18%

2%

Cattle

Othermammals

Break down of INTRA

by species

Fish

Eggs

Fertilisers

Semen andembryos

Other

Pigs

Poultry

Sheep and goatsHorses other

than slaughter

Horsesfor slaughter

Number of INTRA issued and received

THE SINGLE MARKET

3

Common Health Entry Document for Plants and Plant protection (CHEDPP)

This module was launched on 22 April 2013 following a request from Member States during the Chief Plant Health Officer meeting held in Warsaw in October 2011 under the Polish presidency. The objective was to implement the border control of plants in a standardised document, and to link all plant protection control authorities, as is the case for animals and products, with the participation of customs agents already proficient in TRACES, so as to reduce the administrative burden. The customs codes allowing a connection with the Single Window environment for Customs Administrations as well as the codification of the species of the European and Mediterranean Plant Protection Organization (EPPO), are integrated in this module. Sixteen Member States committed themselves to experiment with this TRACES module. Latvia started on 24 May 2013. In 2014, only 9 Member States plus Switzerland used this module to produce 24 265 CHEDPPs. Whether to make this compulsory is currently the subject of discussion in an EU Commission proposal. The introduction of X. fastidiosa could have a tremendous impact on a huge variety of plants and illustrates the interest of a harmonisation of plant controls at EU level, as requested by the French presidency in 2008.

13 185

0

3 000

6 000

9 000

12 000

15 000

LV LT PL EE ES CH MT HU SIFR

5 664

3 829

604 316 227 215 204 19 2

Wood and articles of wood

Vegetable plaiting materials

7 905

72

55

1 947

1 766

1 215

1 012

10 707

6

5

4

2Number ofCHEDPP

by category

FurnitureSalt, sulphur, earths

and stones

Toys, games andsport requisites

Coffee, tea,maté and spices

Mineral fuelsand oils

Edible fruits and nuts

Ediblevegetables

Live trees andother plants

Oil seeds andoleaginous fruits

Cereals

Number of CHEDPP by issuing country

0 5 000 10 000 15 000 20 000 25 000

DEFRNLGBPLIE

ESDKPTATBESKNOIT

SEHULVROHRCZLTSIEELUCHFI

CYBG

21 6589 2729 252

8 5876 302

5 9875 623

5 2805 274

4 4964 484

2 4571 9501 875

1 4931 4421 3029899667826794964723642681979816

Commercial document for intra-EU exchanges of animal by-products (DOCOM)

To fulfil the obligation of Article 4, 3 of Regulation (EC) No 1069/2009 laying down health rules as regards animal by-products and derived products not intended for human consumption (regarding EU trade of animal by-products), the notification for the validation of a commercial document (DOCOM) was implemented in May 2012 in TRACES. The economic operator can prepare and validate this DOCOM directly; the competent authorities at the place of origin and destination are notified of the by-product movements. The competent authority at the place of destination must acknowledge receipt of the commodity. When necessary, as with untreated manure, a link is automatically implemented in TRACES between the DOCOM and the intra-EU trade health certificate. In 2014, 102 061 DOCOMs were issued by Member States of EU and EFTA countries.

Tripartite agreement on race horses (TPA)

An agreement between France, Ireland and the United Kingdom was established in the 1970s, in order to regulate the movement of race horses between the three countries without formal veterinary inspection taking place. The agreement has been revised several times over the years, and especially following Council Directive 2009/156/EC on animal health conditions governing the movement and importation from third countries of equidae. Following the horse meat scandal in 2013, amendment of the TPA was necessary. It entered into force on 18 May 2014, aiming to promote a better traceability of horses used for sport, recreational or cultural purposes. This means that all movements between the three countries must be notified in TRACES using the DOCOM module. In 2014, 1 033 such TPA notifications were made.

BORDER CONTROL

476

147

262140

1

7

Number ofnotifications (TPA)

GB GBIE

IE

FR

FR

Country of origin Coun

try o

f des

tinat

ion

Number of DOCOM by issuing country

150 060

25 311

20 326

52 413

368 24 370

Number ofpassports (BOVEX)

FRFRIT

IT

ES

ES

Coun

try of

desti

natio

n

Country of origin

THE SINGLE MARKET

4

BORDER CONTROL

Common Veterinary Entry Document for products of animal origin (CVEDP)

Of the 501 545 CVEDPs issued, 3 977 were rejected. This represented 0.8 % of the total number of consignments. More than half of these were rejected due to an invalid certificate or the absence of a certificate. About 15 % of the total were issued for transiting purposes. Amongst these 71 338 consignments in transit, 1 711 headed for American military bases located in Italy (4), Germany (10), Greece (1) and Spain (1).

70

60

50

40

30

20

10

0

Rejected Percentage rejected

9,54%0,44%

1,26% 1,17% 0,52% 0,20%2,08%

4,00%

0,31% 0,15%

61

37

14141111 9 888

US RS AR RU CN BR ZA EG IL SG

0 10 000 30 00020 000 40 000 50 000 60 000 70 000

DENLGBESLTIT

FRBEBGGRPLPTCHDKHRSELVNOHUROIE

ATCYFI

EELUMTCZSIIS

SKFO

68 350

59 49458 664

57 51653 308

49 46641 637

27 30713 875

10 4929 697

8 7288 031

5 4404 7654 438

3 1442 829

2 2742 2421 9001 5551 4621 37189870256343041634116743

Rejected Percentage rejected

1 200

1 000

800

600

400

200

0

1,46%

0,73%

0,52%

0,75%0,90%

0,38%

0,72%

1,00%

0,57%

0,16%

1091

325

182 151 141 136 113 110 9873

US RUCN BR VN IN TH CA TR MA

Top 10 of origin countries (rejection)

Number of CVEDP by issuing country

Top 10 of origin countries (rejection)

Reason for refusal / Number of rejections

99 Non approvedcountry

2232 Absence/Invalidcertification 38 Prohibited product

903 Other

195 Physicalhygiene failure

654 ID: Mis-matchor error

77 Chemicalcontamination

206 Micro biologicalcontamination

178 Non approvedestablishment

Common Veterinary Entry Document for Animals (CVEDA)

Of the 56 243 CVEDAs issued, 341 were rejected. This represented 0.6 % of the total number of consignments. The principal reason for rejection was an invalid certificate or the absence of a certificate.

0 5 000 10 000 15 000 20 000

100 200 300 400 500 600 700 800

PLESCHBEITFRNLGBDE

ISSKSI

RSROFONOMTCYEEPTLTFI

HRHUBGIE

LVCZSEDKATLUGR

1312141620

118136141146

206211

226230

281347

375480

510517

535576

611653

1 0491 9162 048

3 1533 485

4 2397 597

8 99117 401

Number of CVEDA by issuing country

Reason for refusal / Number of rejections

6 Unfit to travel

6 Absence additionalguarantee

37 Non satisfactory tests

41 Mis-match with documents

4 Non approved country

213 Absence/Invalidcertification

6 Infringement oftransport regulation

2 Diseased/suspectanimals

32 Absence nationalrequirement

8 Prohibited species 152 Other

34 Absence ornon legal identification

5

BORDER CONTROL

Common Entry Document for products of non-animal origin (CED)

The CED module is used on a voluntary basis by 19 Member States plus Norway; 150 362 documents were issued. The module was introduced in TRACES in June 2011 to give Member States the option to implement Commission Regulation (CE) No 669/2009 as regards the increased level of official controls on imports of certain feed and food of non-animal origin, and Commission Implementing Regulation (EU) No 884/2014 imposing special conditions governing the import of certain feed and food from certain third countries due to contamination risk by aflatoxins. The number of Member States using the CED module increases every year, and some Member States are using it to declare other commodities not related to the above regulations, for example food contact material.

Re-enforced checks (REC) and link to Rapid Alert System for Food and Feed (RASFF)

Since September 2008, a link has been created between RASFF and TRACES, to obviate the need to re-submit data in RASFF which has already been logged in TRACES. This link makes it possible, wherever necessary, to supplement the pre-completed RASFF declaration form, to notify the national contact point and to inform the EU Commission.

In January 2012, following lengthy discussions on how to better define the obligation of Article 24 of Directivwe 97/78/EC laying down the principles governing the organization of veterinary checks on products entering the Community from third countries, the REC module was implemented in TRACES. This module enables the implementation of the rule where 10 consecutive consignments originating from the same establishment are monitored at EU level, instead of country or border inspection post level.

A total of 1 035 RASFF notifications were made through TRACES, 139 of which were notifications for REC procedures. Fish products represent 80 % of the REC. Heavy metals represent half of the grounds for REC procedures. A total of 29 non-EU countries had to deal with RECs, predominantly Vietnam, India, China and Thailand.

25 027

2

5

45

10 498

1 218

690

1 932

11 178

4 735

Live aquaticanimals

Birds, otherthan poultry

358 231

83

241

Number ofCVEDA

by species

Poultry

Cattle

Pigs

Goats

Sheep

Other mamals

Horses

Other

Insects, otherthan bees

Reptiles

Hatching eggsBees

264 940

15 665

8 687

7 823 5 639

23 596

130 792

28 837

Fish products

Milk

Leather

3 333

3 642

6 069

Number ofCVEDP

by category

Semen/Embryos

Gelatine

Casings

HoneyBy-products

Meat

Other

Animal feed Eggs2 522

0 2 000 8 000 10 000 50 000 60 000 80 000

ESGBPTLVBGDEBEIT

FRSEATNOFI

GRLUEESI

HUROLT

76 09125 655

10 2729 252

8 8335 315

4 3352 656

2 4431 905

947893683

4092751881167888

Number of CED by issuing country

32 14 12 11 8 7 7 7 5 5

Vietnam India China Thailand Morocco Tunisia Chile Egypt Indonesia UnitedStates

Top 10 of origin countries for REC

Heavy metals 51Histamine 15Salmonella 14Nitrofurans 11Antibiotics 11Norovirus 6Enterobacteriaceae 4Escherichia coli (STEC) 3Labelling (allergens) 3

Chloramphenicol 3Anisakis 3PCB 3Colourant 3Escherichia coli 2Hepatitis A 2SEM (semicarbazide) 2Others (less than 3) 2Benzo-a-pyrene 1

Total 139

REC category Number of REC REC category Number of REC

Annual Report 2014

TRACESTRAde Control and Expert System

Customs Single Windows and digitisation

The interconnection of TRACES with customs systems is ongoing as part of the set-up of a Single Window for Customs Administrations. After France (2009) and Spain (2012), the United Kingdom implemented its own system from June, to automate the integration of the CVED and CED from TRACES into its customs system, so as to completely digitise health check procedures at the border. In parallel, the pilot project on SPEED 2 was launched with DG Taxation and Customs Union.

6

Certificates for importation into EU (IMPORT)

Created in 2006, this module was launched in 2008 to facilitate trade with non-EU countries by providing them with all the updated and consolidated export certificates to the EU, translated into all the EU official languages, and giving them access to the feedback of decisions taken by the border inspection posts. In 2014, 41 non-EU countries and overseas territories issued more than 60 000 certificates. Mayotte became a French department on 31 March 2011, and accordingly stopped using TRACES as an overseas territory on 1 January 2014. About 80 % of the IMPORT certificates are used to automatically generate the first part of a CVED, speeding up the administrative process at the border.

TZ7495

MG13701524

MX19742081

PG343430

PH65

114

MU21032876

UG18123247

SC755910

IS12381250

FK197222

UY133217

PF181183

GT234293

EC67458301

MA1460515910

CR163208

HN493518

CV163208

SN31963397

NI788839

IL232315

MK196218

XK158161

ID4

29

FJ8

19

TN19291983

DZ11

PM45

FO10

CI365432

NA3

NZ9238

12454

PA94

145 BA831

1146

RS119164

ZA689974

MR1113

BJ33

KE162203

NC3037

Cloned IMPORTTotal IMPORT

PoultryEggsGelatineMilkFish productsSemenMeat

173

16915

11

34

DK DE PL PT CY FI FR GB BE IT IE AT SE

9584

50

2 143

2 14 23 214 9 7

1

81 78

4 3518

2

92

Number of EXPORT by issuing country

COOPERATION WITH NON-EU COUNTRIES

Worldwide presence

7

Common Veterinary Entry Document (CVED)

The option for a non-EU country to use the border control certification module, also enabled Croatia to gain experience in the real-life environment of TRACES in view of the EU enlargement. The mechanism of the CVED module is identical to that for Member States, without a business check upon countries or establishments authorised to export. In total, 516 CVEDPs were issued by 3 countries (the former Yugoslav Republic of Macedonia, Kosovo1 and Serbia and one overseas territory (Greenland under Council Decision 2011/408/EC).

1 This designation is without prejudice to positions on status, and is in line with UNSCR 1244/1999 and the ICJ Opinion on the Kosovo declaration of independence.

Meat

Semen

Milk

Eggs

Number ofEXPORT

by category

421

20

189

168

27

352

5

4Poultry

Gelatine

Fish products

Horses

XK1 69 %Number ofCVED by

non-EU countriesRS 17 %

GL 13 %MK 1 %

3

35886

69

GB0

100

200

300

400

500

FR DE NL ES IT BE COM LV MA ZA PT DK EC CH SE IE PL IL MUNO AT FI HU PG RU RO PA TR LT MT AU CA BG BO US MR SC TN GT SB SI CL LU NI PE RS BA HN HR

446

371

265

233

218

167

155

130

97 89 88 83 72 67 63 63 61 59 57 50 48 43 43 39 37 37 35 33 33 30 25 23 20 16 16 16 14 14 14 12 12 12 11 11 11 11 11 10 10 10

Top countries having raised questions to the helpdesk

2014

19/01TAIEXJordan

08/02BTSFCuba

21/04BTSF

Senegal

Benin, Burkina Faso,Cape Verde, Gambia, Ghana,Guinea, Ivory Coast, Liberia,Mauritania, Niger,Nigeria, Senegal, Togo

22/04TAIEX

Kosovo1

20/05EU Commission

Greenland

16/06TAIEX

Moldova

02/06BTSF

Tanzania

16/06BTSF

Philippines

08/07TAIEX

Albania

15/09TAIEXTurkey

29/09EU Commission

South Korea

21/10BTSF

Indonesia

20-23/05BTSF

CED (Latvia)

14-17/04BTSF

CHEDPP (Latvia)

1-4/07BTSF

CHEDPP (Spain)

9-12/09BTSF

CHEDPP (Latvia)

25-28/03BTSF

INTRA (Spain)

28-31/10BTSF

CVED (Estonia)

TRAINING Member States

Under the ‘Better Training for Safer Food’ (BTSF) programme, six sessions were organised for the Member States in 2014 (one for CVED, one for CED, one for INTRA and three for CHEDPP). About 180 persons were trained on how to use the different modules of TRACES.

Non-EU countries

Under the BTSF World programme, four sustained training missions were organised in Cuba (February), Tanzania (June), the Philippines (June),

Indonesia (October) and a seminar for ECOWAS countries (April). These trainings were successful with Indonesia, Ivory Coast, the Philippines and Tanzania that started using TRACES.

Under the instrument Technical Assistance and Information Exchange (TAIEX), training sessions were organised for countries that fall under the neighbouring policy: Jordan (January), Moldova (June), Albania (July) and Turkey (September). Only Turkey started to use TRACES at the start of 2015.

Under the internal DG Health and Consumers budget, three training sessions were organised for the United States (military bases in February), Greenland (May) and South Korea (October).

Certificates for exportation from EU (EXPORT)

Created in 2009, this module was put to use in 2011. In 2014, 16 Member States issued 1 186 export certificates with one of the 23 harmonised certificates negotiated with Canada, Chile, Mexico, New Zealand and the United States. About one third of all these certificates concerned registered horses, one third pigmeat and one third fish products.

Luxembourg: Publications Officeof the European Union, 2016

© European Union, 2016Reproduction is authorised providedthe source is acknowledged.

Printed in Luxembourg

Print ISBN 978-92-79-52775-3 doi:10.2875/464942 EW-01-15-855-EN-C

PDF ISBN 978-92-79-52762-3 doi:10.2875/56684 EW-01-15-855-EN-N

CONTACT AND FURTHER INFORMATIONEuropean CommissionDirectorate-General for Health and Food SafetyTRACES SectorB232 03/057B-1049 BrusselsTel.: +32 22976350

Mail: sante-traces@ec.europa.eu Application: https://webgate.ec.europa.eu/sanco/traces Website: http://www.ec.europa.eu/traces Presentation: http://www.prezi.com/user/TRACES TRACES Toolkit: https://circabc.europa.eu/w/browse/ac0bd3d2-

66ae-4234-b09c-a3fa9854acfd

8 356

17 816

340 6756281 285

Number of user profiles by type

non-EUEU EFTA EFTAEU non-EU

CompetentAuthorities

Businessusers

INTRA 42 %654 632

56 243501 545

61 210

102 061

274

Number ofcertificates

by type

CVEDA 4 %CVEDP 32 %

IMPORT 4 %

DOCOM 7 %

CHEDPP 1 %EXPORT 0,2 %

DECLAR 0,1 %

1 18624 265

150 362CED 10 %

Annual Report 2014

TRACES TRAde Control and Expert System

Annual Report 2014

TRACES TRAde Control and Expert System

90 %being resolvedin under 24 hours.

3 745 callswere made

in 2014

3 % viatelephone

97 %via mail

Certificates and documentsMultilinguism

TRACES is a multilingual online management tool with a user interface translated in 35 languages: 23 EU official languages plus Albanian, Bosnian, Chinese, Icelandic, Indonesian, Korean, of the former Yugoslav Republic of Macedonia, Norwegian, Russian, Serbian, Turkish and Vietnamese were introduced in 2014. The multilingual aspect of TRACES reduces the risk of error when issuing certificates in your native language, while complying with the obligation to produce certificates in the relevant languages, following Annex VI of Regulation (EC) No 854/2004 laying down specific rules for the organisation of official controls on products of animal origin intended for human consumption.

Users

In 2014, 29 100 active users were registered: of these, 70 % are orig-inating from competent authorities and 30 % from the private sector.

USER SUPPORT

FACTS AND FIGURES