“ROLE PLAY”

Student: Nicol ContrerasMaria Cecilia Valdivia

Date: July 23, 2015

INTRODUCCION

The dialog herein is intended to comply with the requirement of English module 3.

The situation presented here shows a common everyday situation at a customer care counter at one of the cable TV supply and distribution companies.

The language used is formal and polite, as it is typical of customer care services.

Good morning, miss

Good morning, how can I help you?

It is the second time I come to the office to request the installation of cable television in my house.On Monday I came here and a man who helped me told me that the technicians would go on Wednesday but nobody has gone yet.I'm very upset about this situationI had never received such poor service

Just wait a secondMay I have your address?

It’s 2122 Condell St. Valparaiso

I have just entered a new requisitionI can assure that on Saturday at 10 am the technicians will be in your house.

Thanks, I'll be waiting for themI hope they go at last

You can count on it. And thank you once again. Bye

Bye