1. Onkar R. SatamAnit Nair
Roll No: 26 Roll No:
TQMTOTAL QUALITY MANAGEMENT

2. DefiningTQM
Total quality management is a management system for a customer focused organization that involves all employee in continual improvement of all aspects of the organization.
TQM uses strategy, data, and effective communication to integrate the quality principles into the culture and activities of the organization.
3. What is TQM
TQM is a comprehensive management system which :

Focuses on meeting owners/ customers needs by providing quality services at reasonable cost. (Objective)

4. Focuses on continuous improvement. (Objective) 5. Recognizes role of everyone in t he organization. 6. views organization as an integral system with a common aim. 7. Focuses on the way tasks are accomplished. 8. Emphasizes teamwork.