TOTAL QUALITY MANAGEMENT

Quality is ever improving

Quality

“No two people have talked to anywhere agree precisely how to define quality”.

Lloyd Dobbins and Clare Crawford-Mason

Quality in the workplace has gone beyond creating a better-than-average product at a good price, and now refers to achieving increasingly better products and services at progressively more competitive prices; this includes doing things right the first time, rather than making and correcting mistakes.

Evolution

First world war demanded, high production and same quality.

Second world war formed American Society for Quality Control.

But it was not USA which started the whole Idea of TQM.

Japan was the master of quality factor.

Evolution

Total Quality Management

Quality measureme

nt

Quality Planning

Quality Inspection

Contribution

W. Edwards Deming Worker Involvement Founder of Quality movement. Glorious Deming Prize :1951

Homer Sarasohn Statistical process control

Joseph Juran The Quality Control Handbook Quality Triology

Kaoru Ishikawa Quality Circles

Deming’s 14 Principles

Create constancy of purpose for improvement of product and service.

Adopt the new philosophy. Cease dependence on mass inspection. End the practice of awarding business on price

tag alone. Constantly and Forever improve the system of

production and Service. Institute modern methods of training on the job. Institute leadership

Deming’s 14 Principle

Drive out fear Break down the barriers between staff areas Eliminate slogans, exhortations and targets

for the workforce Eliminate numerical quotas Remove barriers to the pride of

workmanship Institute a vigorous program of education

and training Take action to accomplish the transformation

TQM Approach

Plan

DoCheck

Act

Documentation and setting of

measurable objectives

Executes process

and collects information

Analysis the

information.

Obtain Corrective

action using TQM

Supplier, Customer continuous improvement interface

Producer or

Supplier. Process

Product or

Services

Customer

Plan

DoCheck

Act

People Plant and machinery material methods Environment

Voice of Producer

Voice of Producer

TQM: the main Ideas

Systems Approach Cultural system Technological system Management system

The Tools of TQM A Focus on customers The Role of Management Employee Participation

Implementation

Identification and preparation Management understanding Scheme for improvement Critical analysis

Techniques

Customer’s perception surveys

Quality function deployment

Cost of quality statement Top team workshop Total quality seminars Departmental purpose

analysis Quality training Improvement action team Quality circles Suggestion schemes Help calls

Visible data Process management Statistical process

control Process capability

analysis Fool proofing Just in Time

Manufacturing Business Process

Reengineering Quality Improvement

Team

Model

Organizational GainsCostCycle timeEmployee satisfactionEmployee Turnover

Creativity and innovation

CompetitivenessMarket standingCustomer preferenceProfit

Quality SystemProcess quality management

Bench MarkingProcess Performance

Thank You