6 TOPDESK 5.1 Photography: Aad Hoogendoorn

PROFESSIONEEL

EN TOCH

PERSOONLIJK

TOPdesk 5.1 beeld

 

TOPDESK 5.1COORDINATE YOUR

SERVICES: RIGHT PEOPLE,

RIGHT PLACE, RIGHT TIME

 

TOPdesk 5.1 features a new Plan Board that

lets you directly schedule appointments.

These appointments and corresponding tasks

appear in the operator’s Outlook calendar.

Thanks to the new TOPdesk Mobile module,

 you can even process calls on location using

 your smartphone. And while you are on loca-

tion, you can easily check and process all

other calls.

Schedule appointments withthe Plan Board

Managing your team’s schedule was already

much easier in TOPdesk 5 thanks to the Plan

Board for operators. TOPdesk 5.1’s new Plan

Board lets you directly schedule appoint-

ments. Olga Reutelingsperger, Functional

Designer at TOPdesk, explains the new fea-

ture. “Scheduling appointments in the Plan

Board is easy. You simply drag tasks from the

Dispatch Panel to the right operator. You can

also group these tasks in a single appointment

by dragging several tasks to an appointment.

Then you can click through to the task from

the appointment. And if an operator calls in

sick, you can reschedule the entire appoint-

ment to another day, or assign it to another

operator. Appointments scheduled in the Plan

Board automatically appear in the Task Board,

granting the operator insight into his appoint-

ments and corresponding tasks.”

Appointments sent directly to your Outlook calendar

As an operator, you are often on the road. It

would therefore be useful if you could keep

track of your appointments and tasks on loca-

tion. “Thanks to the TOPdesk Exchange server

integration, appointments scheduled in the

Plan Board are sent directly to your calendar.

This grants insight into your appointments –

wherever you are. Dispatchers only need to

schedule appointments in one tool. What’s

more, any changes are applied automatically,

keeping the calendar up-to-date at all times,”

says Reutelingsperger.

TOPDESK 5.1 7Text: Milou Snaterse

TOPdesk 5.1 is specially designed for operators

that perform tasks on location, such as repairing

a customer’s printer or replacing an employee’s

computer. The new Plan Board and TOPdesk Mobile

let you schedule appointments with ease and process

 your incidents wherever you are.

DIRECTLY SCHEDULEAPPOINTMENTS INTHE PLAN BOARD

Olga Reutelingspergerabout the new Plan Board

The Plan Board lets you schedule tasks in a matter of clicks

 

8 TOPDESK 5.1

The start page is fully adjustable to meet your wishes

The Availability Checker lets you immediately check your team’s availability