What's Next in CX Top 5 Trends For Effortless Customer Engagement in 2017
Top 5 Customer Experience Trends
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Top 5 Customer Experience Trends for 2013
Shai BergerCo-Founder & CEO Fonolo
Sept 26, 20132:00 PM EDT
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The Appeal of Self-Service
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3
Q: What does that mean for live agent conversations?
A: They are more important than ever!
It’s a Multi-Channel World
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of customers have ditcheda company because of poor telephone customer service.Source: www.callcenterhelper.com
60%
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Mobile is a Must-Have
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US Smartphone Penetration
Feature Phones
Smartphones
50%
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Social Media Adds Pressure
Source: April 2010 study by ROI Research
Share opinions about companies or products
33%
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A real-life phone interview
Call-Back Software for the Call Center
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Consumers who think the option of a call-back is
“highly appealing”.- Forrester
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Deployment in days
Works with equipment from any vendor
Cloud =
Why Fonolo?
Affordable (starts at $15k/yr)
Cost scales with usage
=SaaS
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Replace hold-time with a call-back on all channels.
In-Call Rescue Mobile Rescue Web Rescue
Solutions
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A real-life phone interview
Interested in seeing more?
Register for this free webinar to join the live Q&A.
Sept 26, 2013 2:00 PM EDT