Forrester Chief Customer Experience Officer Playbook
Customer Engagement Strategies Overview
[En] Accenture 2013-2014 survey on CMOs and digital transformation - Adobe Social Drinkup
The ultimate guide to explain Digital (to your colleagues)
Touchpoint Dashboard Journey Mapping Guide 2014
Customer Experience Basics.
The Value of User Experience (from Web 2.0 Expo Berlin 2008)
It Takes a Community to Raise a Brand, Not a Campaign
SapientNitro Insights 2012 - How Digital Innovation Impacts Your Business
Kuali: The Customer Experience Cookbook
Adaptive path's guide to experience mapping
Transhumans: Technology Powered Superhumans