Top 10 IT Projects for 2008
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Transcript of Top 10 IT Projects for 2008
Top 10 IT Projects for 2008
Part 2: 5 Projects Involving
Business Productivity Infrastructure
Simpler-Webb Webinar Series
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Top 10 IT Projects for 2008
• Scope: IT Business Productivity Infrastructure
• Agenda:
What is our model?
Review of Part 1
Part 2 – 5 more projects
Infrastructure Optimization
• Provides capability framework to help you build an optimized infrastructure (not Microsoft-specific)
• Establishes a foundation based on industry analyst, academic, and consortium research
• Provides guidance and best practices for step-by-step implementation
• Drives cost reduction, security and efficiency gains
• Enables agility
Model-Based Approach
Application Platform Optimization Model
Business Intelligence
Enterprise Content Management
Collaboration
Unified Communications
Enterprise Search
Business Productivity Infrastructure Optimization Model
Development
SOA and Business Process
Business Intelligence
User Experience
Data Management
Data Protection and Recovery
Desktop, Device, and Server Mgmt
Identity and Access Management
Security and Networking
Core Infrastructure Optimization Model
IT a
nd
Sec
uri
ty P
roce
ss
BA
SIC
STAN
DA
RD
IZED
RA
TION
ALIZED
DYN
AM
IC
BA
SIC
STAN
DA
RD
IZED
RA
TION
ALIZED
DYN
AM
IC
BA
SIC
STAN
DA
RD
IZED
AD
VA
NC
ED
DYN
AM
IC
IO Maturity Characteristics
Dynamic
• Proactive
• OptimizingCosts and Quality
• Agile
• Self Assessingand ContinuousImprovement
• “Taking The Lead”
• Proactive
• Accountable
• Increased Monitoring
• Formal ChangeManagement
• SLA’s
• Improvement
• Predictability
• “Quality Driven”
Standardized
• Reactive
• Stable IT
• Request Driven
• Change Management and Planning
• “Keeping ItRunning”
Basic
• Reactive
• Ad hoc
• Problem-Driven
• “AvoidingDowntime”
Rationalized
Bu
sin
ess
CIOs’ Philosophy on the Role of the IT Department
IT should proactively envision
business possibilities and
initiate with technology.
Changing Role of the CIO
IT should support and
enable predefined business
initiatives.
2003
40%
2007
64%
“State of the CIO Survey,” CIO Magazine, 2003-2007
CIOs’ Philosophy on the Role of the IT Department
Top Priorities of CIOs in 2007
Control operating costs
Attract, retain, and grow customer relationships
Improve effectiveness of workforce
• Focus on:Availability
Security
Operations
• How to start?Infrastructure Optimization Assessment
“Best” Practices Analyses (yes, plural!)
Move forward:“Basic” to “Standard” to “Rationalized” to “Dynamic”
Review: “The First 5”
1. Disaster Recovery / Business Continuity2. System Consolidation & Virtualization3. Storage Consolidation4. Network & Data Security5. Wireless Mobility
• www.swinc.com/webinar• username: webinar• password: SWweb1nar
“The Next 5”
1. Unified Communications
2. Collaboration & Portals
3. Archive & Compliance
4. Desktop, Device & Server Management
5. Strategic Partnerships
Unified Communications
• No longer just e-mail
E-MailInstant MessagingConferencingVoice Messaging & Call CenterApplication Integration
• Market Grew 21% ’05-’06
Expected to continue double digit through ’10http://infonetics.com/resources/purple.shtml?mo07.vap.nr.shtml
• Benefits & Capabilities
Consolidation of investment
Multi-modal conversations
Federation
• Who are the players?
Microsoft, Cisco, Avaya
Unified Communications
Unified Communications
Infancy
Accepted
Mature
Maturity Rating
Collaboration & Portals
Key Factors• Virtually every company must manage a tremendous volume
of data
• Certain industries with complex compliance requirements require IT departments to create processes and standards for managing data
• To be competitive, businesses must embrace collaboration and sharing, and still ensure security and privacy of the information
Collaboration & Portals
SharePoint Solution Breadth (subset)
Content Mgmt
AuthoringApprovalWeb PublishingPolicy and AuditingRights MgmtRetentionMulti-LingualStaging
Portal
My SitesTargetingPeople FindingSocial NetworkingPrivacyProfilesSite Directory
Search
IndexingRelevanceSecurityMetadataCustomizable UX
Collaboration
DocumentsWikisDiscussionsCalendarsE-Mail IntegrationAlertsProject Mgmt “Lite”Offline Lists/Docs
• Benefits
Scalability
Lower TCO
Out-of-box capabilities
• Free functionality in WSS
• Included functionality in MOSS
• 40 free templates from microsoft.com
Broad integration
• PerformancePoint, CRM, Project, Excel
Collaboration & Portals
• Who are the players?
Microsoft – WSS & MOSS
Zimbra, OpenXchange, Silk, Alfresco
Collaboration & Portals
Infancy
Accepted
Mature
Maturity Rating
Archive & Compliance
• Regulations / laws continue to develop
• Discovery is increasingly expensive
• Technologies expand the challenge
• Pay attention to:
Instant messaging
Documents
Archive & Compliance
• Solutions• Internal: Mimosa, Quest, Symantec, Microsoft
• External: IronMountain, LiveOffice, MessageOne
• Key Considerations
What compliance rules must be met?
Audit and discovery capabilities
Policy creation and enforcement
Archive & Compliance
• Benefits
Meet regulations
Move data to lower cost storage
Enable search, records management, discovery
Archive & Compliance
Infancy
Accepted
Mature
Maturity Rating
Desktop, Device & Server Mgmt
• The Situation
Increased complexity
Lack of standardization
Need for multi-tier security
Mobile devices!
Desktop, Device & Server Mgmt
Major Projects
Manage desktop, device & server images
Automate software deployments
Automate patches and software updates
Manage inventory
Enforce hygiene (NAC/NAP)
Desktop, Device & Server Mgmt
Benefits
Reduced TCO
More predictable costs
More operations, less support
Faster return-to-service
Increased security
Proactive servicability
Standardized RationalizedBasic$1,320/PC $230/PC
Limited PC Security• PC firewall• Auto patching
PC Security $130/PC Savings
Comprehensive PC Security• Anti Spyware• Enforced security compliance
with Network Access Control
Minimal PC Security• Anti-virus• Manual patching• No enforced sec. compliance
Standardization• Defined PC lifecycle• Limited policy based PC mgt• Many software configs
Stds Compliance• Defined PC life cycle,
stds enforcement• Full policy based PC mgt• Minimal hw, sw configs
None• No PC life cycle strategy• No policy based PC mgt• Many hw, sw config
Standardized desktops $110/PC Centrally managed PC config $190/PC
Limited sys mgmt• Single sys mgt tool• Software packaging• Software distribution
No system-wide mgmt• Poor sys mgt tool coverage• Duplicate mgmt tools• Manual sw, patch deploymt
Comprehensive sys mgt• Hw, sw inventories• Hw, sw reporting• Auto/targeted sw dist.
Single system management tool $110/PC Automated software distribution $120/PC
Multiple Directories• Many auth. directories• No dir synchronization• Manual user provisioning
Single directory for Auth• One authentication dir.
Automated provisioning• Single Sign-on• Auto password reset• Auto user provisioning
Comprehensive directory solution $120/PC Automated user provisioning $50/PC
Source: http://www.microsoft.com/technet/io (Desktop, AD, & SMS), IDC, 2006
Desktop, Device & Server Mgmt$580/PC
Desktop, Device & Server Mgmt
• Solutions
System Center Configuration Manager
• Alternatives: Altiris, TrackIT, Ghost, Citrix
System Center Operations Manager
• System Center Essentials
Desktop, Device & Server Mgmt
Infancy
Accepted
Mature
Maturity Rating
Maturity Rating
Strategic Partnerships
• Leverage partners to allow staff to focus on meaningful business improvements and changes
• Leverage partners for “one-time” tasks
• Leverage partners to act bigger
Strategic Partnerships
• What to focus on?
Hard to staff
Part time skills
Operations
Incident escalation / Problem analysis
Any non-core IT
In
Out
Dynamic Rationalized
StandardizedBasic
Strategic Partnerships
Strategic Partnerships
Infancy
Accepted
MatureMaturity Rating
Next Steps
• Call to schedule Infrastructure Optimization assessment
• Setup personal budget review for any interesting, relevant technologies
Simpler-Webb, Inc.
Questions?