Top 10 Advantages of VoIP and Unified Communication

Top 10 Advantages of VoIP and UC

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Top 10 Advantages of VoIP and Unified Communication

Ronaldschlager.com © Ronald Schlager



Integration of Voice and Data in one Network

One networks serves all!

Desktop client

LAN serverTelephony server

Applicationserver

IP phoneMobile client

Advantages:

More functionality!

Improvement of efficiency!

Better customer support!

Cost reduction!

Advantages:

More functionality!

Improvement of efficiency!

Better customer support!

Cost reduction!



Client Flexibility

Improved internal communication by use of „soft“ tools (examples: softphone, WebRTC)

Use of softphones or WebRTC clientseliminate cost of hardphones



Voice / Video Streaming for Collaboration

Provision of voice or video streaming within your organization and to partners for collaboration

VideoServer

Advantage: Viewing and

recording audio and video live and

ondemand

Advantage: Viewing and

recording audio and video live and

ondemand



Unified Communications and Collaboration

Integrates all communication services in one network (messaging, chat, mail,fax, voice, video, data)

Information sharing (faster access and exchange of documents and information)

Integration of mobile users (smartphones, tablets)

Easier collaboration of distributed teams

Optimization of business processes



Video Conferencing

Ad-hoc or scheduled conference (audio and / or video conferencing system (example: high end video)

Audio and video conferencing, document sharing

for distributed teams



Video Surveillance, Intercom

„Networked Video Surveillance Systems“

Visual surveillance of distant and remote machines, places, events, bank counters, gas station,...

Integration of door openers, intercom systems, alarm servers,…



Presence Service

Presence information is a status indicator of collegues about willingness or ability to communicate (in the office, mobile, in vacation,...)

No „search “ for collegues inside or outside your company

The system „knows“ the best route to your partner

You don´t need to know specific calling numbers or other identities of your partners



Mobile Integration

Services become mobile

Mobility (free choice of network access points for terminals, location independent)

One number concept (provide one number to be reached, regardless of end device and network)

Reduced roaming fees (use VoIP services instead of expensive fixed or mobile telephony services)

VoIP integration of smartphones and tablets



Social Media Integration in Call Centers

Integrates phone client in social media page

Social media phone client used to calls Call Center

Call center agents

Social mediauser

Call center server



Integrated Management

Reduction of management costs

Cost reduction through system integration

Integrated user and system management

PC Client

LAN Server

TelephonyServerCTI Server

IP Phone

Multimedia Client

Potential savings!Potential savings!



Resources

Visit Ronald Schlager´s resources for more information:

Courseware: „Voice over IP: Chances, Changes, Challenges“

Courseware: „Voice over IP-Technology“

Web:

Ronald Schlager´s VoIP Blog

www.ronaldschlager.com

http://www.ronaldschlager.com/eBooks7.htm












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Top 10 Advantages of VoIP and Unified Communication

Technology

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