A Conversation with Today ClinicScott Mayer, MDMarch 22, 2017

webinar

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Agenda

2

Agenda

2

• Welcome & Introductions• A Conversation with Today Clinic• How Kareo Can Help• Your Questions

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How to Participate Today…

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Guest Speaker

Scott Mayer, MD• Clinical Director & Education Director, Today Clinic

• Family Medicine provider with focus on preventive care and clinical research

• Passionate about access to affordable medical care for under-served and rural populations

• Involved in entrepreneurial activities that focus on preservation of private practice, patient education, and mobile medicine.

• Bachelor’s in Business Economics & Business Administration

• MD from AUIS School of Medicine

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Agenda

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Agenda

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• Welcome & Introductions• A Conversation with Today Clinic• How Kareo Can Help• Your Questions

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Background

• Urgent Care & Primary Care• Family-owned• Opened in 2008• Now have 7 clinics & 13 providers

in Oklahoma and Texas• Expanded to do both walk-in and

scheduled appointments• 450 patients/week

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Today Clinic

• Started with an antiquated billing system and QuickBooks.

• Billing was done in-house• Later they switched to Kareo

Billing

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Today Clinic

“It was kind of a mess. I convinced them to try outsourcing the billing to a local billing company that had experience with Kareo.”

“We liked that they were local, but we began to realize they weren’t doing the things they said they would do.”

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Today Clinic

The things that weren’t getting done included:- Not working the A/R all the way through- Not following up on denials- Not helping to improve patient collections- Inadequate reporting- Not providing regular updates

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Today Clinic

Chose to Switch to Kareo Managed Billing• Kareo did an account review and found:

- Issues with billing for Medicare, Medicaid and commercial payers

- Several reasons for high denials- Problems with patient collections

• Kareo made recommendations to:- Implement best practices- Improve patient collections- More effectively work A/R

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Today Clinic

After 9 months…• Revenue realization increased every month & is now 83%• Gross collections rate 68% & rising• Total Insurance A/R has dropped 55%• Insurance A/R over 91-120 days has dropped 77%• Rejection rate is currently only 3.9%• 100% of ERAs are posted within 2 days

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Today Clinic

Kareo Help with Patient Collections• #1 source of revenue is self-pay• Now collecting copays at check in• Can see what patients owe from previous visits• Kareo sends out regular patient statements• Kareo helped the practice improve how they collect

patient information and verify eligibility

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Today Clinic

The result of these changes in patient collections…

A 29% reduction in patient A/R

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Today Clinic

As the billing continues to improve, Today Clinic can focus on other issues like no shows and clinical workflow.

“Scheduled appointments are a newer part of our practice. We realized we had a high rate of no shows. By adding Kareo Marketing for text

and email reminders we have been able to significantly reduce those.”

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Today Clinic

“I think increasing online reviews has been really good for our practice. We do hear from new patients that they saw our positive reviews

online.”

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Today Clinic

• Also switched to Kareo Clinical (EHR)- Wanted a fully integrated EHR- Easy to use and learn- Electronic superbill saves time and helps

improve billing- Able to focus more on improving

documentation and avoiding penalties

There is still more to do, but back office operations have improved significantly at Today Clinic since switching to Kareo

Managed Billing. “I have a lot of faith in Kareo and their software,” Scott says. “It’s

affordable and easy to use, which makes it so much easier for us to keep practicing independently. And, I am impressed with their willingness to get customer feedback to keep improving.” With Kareo’s support, Today Clinic can keep innovating and growing

and facing new challenges like MACRA head on.

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Agenda

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Agenda

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• Welcome & Introductions• A Conversation with Today Clinic• How Kareo Can Help• Your Questions

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Awards and Rankings

Growth awards The speed at which

medical practices are moving to Kareo and referring it to other

providers.

Best places to work Happy, engaged

employees stay longer, have more experience and

offer better customer service

Analyst reviews 3rd party recognition,

driven by direct customer feedback,

equals trust and credibility

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Kareo Platform

Kareo Billing

• Centralized A/R Management

• Intuitive Billing Analytics • Easy & accurate charge

capture• ICD-10 Ready• Smarter billing/patient

collections• Secure messaging• Powerful scheduler/appt.

reminders

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Kareo Platform

Kareo Clinical

• Comprehensive dashboard

• Simple charting• Easy ePrescribing• Convenient eLabs• Specialty templates• Electronic Superbill• Integrated Patient

Portal • Secure messaging

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Kareo Platform

Kareo Managed Billing• Dedicated team of specialists • Simple scheduling/calendar• Charge Capture (web/mobile)• Nationwide Billing Rules Engine• Claims tracking• Billing Tasks• Billing Analytics

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Kareo Platform

Kareo Marketing• Marketing and front

office automation• Online visibility and SEO • Online appt. scheduling • Email, text & voice

recording appt. reminders

• Post visit patient reviews• Practice analytics for ROI• Patient communications

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Agenda

26

Agenda

26

• Welcome & Introductions• A Conversation with Today

Clinic• How Kareo Can Help• Your Questions

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How to Participate Today…

Type your questions

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