TLMC-Test Consulting Presentation v13.0

8/3/2019 TLMC-Test Consulting Presentation v13.0

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CONSULTING OFFERINGS



Coverage2

Who we are

What we do

What are the business needs we service

What are our services? Consulting; Learning

What benefits do they provide?

What are our strengths?

How do we work together?



The Last Mile Family

Diwakar Menon

Jyoti PrabhuAnil Balan

Vallari Shah3

• 23 years of experience inleading large testtransformational programs

• Set up and delivered end-to-end test programs for Fortune500 customers

• Quality practitioner andspeaker at industry leadershipseminars

• 20+ years of experience inTop 10 consulting firms

• Hands on delivery managerwith design & architectureand program managementexpertise

• Managed end-to-endservices and productportfolios

• 20 years of experience indelivering end-to-end testtransformation programs

• Enhanced test velocity throughinnovative co-location centers

• Experience across multipleGEOs

• Voted best for customerdelight

• 15 years of experience insetting up andoperationalising test Centers

of Excellence• Certified 6-Sigma Blackbelt

with focus on enhancingcustomer delight through costand process optimisations

• Deep experience in leadingservices organisations



What We Do

Focused on consulting and training services in the area of Software Testing &Quality Assurance.

Domain led QA services in the areas of Telecom and Financial Services

Bring value to end user and IT service provider organisations with a focus on end

business objectives

Provide transformational services that bridges the gap between end user and ITservice delivery partners thus creating a win-win situation

Take ownership for meeting business objectives and drive change in end user andsupplier organisations

Provide core expertise in governance; process management; skills managementto enable a seamless e2e engagement

4



The Testing Transformation Drivers5

End User Challenges

Improved end-to-endexperienceManage diverse partnersReduced CostsImproved SkillsImproved Quality of TestingReduced time to marketTransformational Leadership

Service Provider Challenges

Increased complexity e2e

Manage diverse organisationsTransforming skillsIncreasing domain focusProcess & Metrics CultureLack of e2e Governance skillsAbility to scale

The Last Mile Way

Improved Process Focus (TMMi/ TPI)Organisational RealignmentCapability Baselines &Competency GrowthDomain focused TestManagement principlesFocused CompetencyEnhancement Interventions



Test Process Management

Last Mile Consultants Technology Solutions Pvt. Ltd.

6

Our Services• Process Evaluation &

Development• TMMi / TPI Process

Framework

• Program Assessment &Maturity Evaluation

• TMMi / TPI ProcessAssessment

• TransformationObjectives & Roadmap

• ImplementationOversight

• Test Process Audit



Test CoE Management


7

Our Services• Test Maturity Assessment

• Evaluation Of Test Process& Frameworks

• Competency & SkillAssessment

• Customer CentricKnowledge Assessment

• Roles & ResponsibilityMapping

• Performance Scorecards – People, Process & Tools

• Right Shoring



Test Program Management


8

Our Services• Test Governance Model

• Risk Assessment &Mitigation

• Enterprise Program

Reporting

• Test ProgramManagement

• Resource Planning And

Deployment• Metrics Definition And

Implementation

• KPI & SLA Management



Test Competency Management


9

Our Services• Competency Needs

Assessment

• CompetencyEnhancement Roadmap

• Salary Benchmarking

• Organisational On-Boarding

• TransformationInterventions

•

Tester To Test Lead• Test Lead To Manager• Test Lead To Test

Architect



Test Bid Management


10

Our Services

• Business Case Definition

• Solution Design

• Engagement Modeling

• Client Interface

• Commercial Modeling

• Transition Planning

• Transition Management



Our Methodology

TransformingTest

Engagement

• Achieve Operational Excellence• Improve Delivered Quality• Reduce Cost• Reduce Time To Market

TestManagement

•

Minimization of Risk• Transparent Governance principles• Metrics and Analytics

Test

Services

• Delivery of Test Benefits• Quantified Cost Savings• Maximizing RoI

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The Last Mile Way

Customer CentricityKeeping the customer needs at the core of what we do

Driven by leadership in thoughtChange is never easy, rallying people around it is what we do

Pragmatic InnovationFocused on the parameters of customer delight, quality, time and cost

Business outcome drivenThe need to ensure that end outcomes are attained is what the journey isabout

12



LEARNING OFFERINGS




Our Differentiator


14

Designed taking inputs from industry expertsDomain focused approach tailored to suit organisational needs

Transformational in nature – covering the entire set of rolesfrom tester to test program manager

Case study led initiatives to drive home conceptsRight mix of e-learning and instructor led approaches

Mix of online assessments & case presentations

Leads to industry recognised certifications like ISTQB(Foundation and Advanced), CSTE, CMST



Our Offerings


15

TestManager

Test Leads &Analysts

Foundation

• Test Manager’s Primer • Risk Based Testing• Agile Test Delivery Models• Effective Test Reporting

• Lead To Manager

Transformation• Test Design & Architecture• Requirements Through To

Validation

• Training for freshers• Online assessment and

assignments• Leading to ISTQB

Foundation Certification

•

Last Mile IndividualCapability Report (ICR) – a qualitative andquantitative assessmentto develop effectivecareer progression

plans• Based on a Competency

Matrix mapping skills toroles

•

Capability Assessmentpost training to assessskills improvement



Thank You




Operating Model


17

Acutest(Test Transformation)

Last Mile(Capability

Augmentation)

ClientOrganisation

(ImprovedService)



Focus Areas for Analysis


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Achieve Operational Excellence Centralized real-time dashboards provide project performance status and healthtransparencyRobust global and project-level metrics and performance against key measurements

Maintain or Increase Delivered Quality Track and suggest improvements to ensure High defect removal rate; Low defect density;Low production defect count

Robust global and project level metrics and performance against key measuresReduce Cost

Determine Full Time Employee Return on Investment & production support costs (defectsleaking into production)Determine candidates for automation and optimization of repeatable processes and tools,resulting in re-use, standardization and reduction of waste

Robust global and project level metrics and performance against key measuresReduce time to market – faster and shorter testing cycles

Determine areas for consolidation of processes and technologiesPut in place standard operating models to ensure measurementRobust global and project level metrics and performance against key measures

TLMC-Test Consulting Presentation v13.0

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