TIPS for Managing Tech and Workflow Changes in Libraries
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Transcript of TIPS for Managing Tech and Workflow Changes in Libraries
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T.I.P.S. FOR MANAGING TECH AND WORKFLOW CHANGES IN
LIBRARIES
Colleen S. HarrisHead of Access Services & Assistant Professor
University of Tennessee at Chattanooga
@warmaidenhttp://guardienne.blogspot.com
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Getting Started
Who am I (and why am I here?) R&I to Access WMS ILL New building Reorg
Who are you (and why are you here)? Agenda
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ON FAILUREOr, we’ve all been in Otto’s fur
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AN EXERCISE IN CHANGE FAILURE
Think of an example of a failed attempt at a tech implementation or workflow
change. Of the major factors that
caused failure, which come to mind?
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Ring Around the Rosie…
Expensive Technology
Tight Budgets High Demand Improved Services Increased
Competition
Tech change can lead to workflow redesign
Cooperation can lead to workflow redesign
Workflow redesign can lead to tech change
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TECHNOLOGY(THIS IS THE EASY PART)
http://www.flickr.com/photos/28478778@N05/5729009434/
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ONE DOES NOT SIMPLY WALK INTO MORDOR FORM A COMMITTEE
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TECHNOLOGY
What problem are you solving? What do you want the technology to
do? What equipment do you need? (We’ll get to “who” questions in a
moment…)
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INFRASTRUCTURE“If you build it, they will come” presumes a foundation to build
upon http://www.flickr.com/photos/stefanochiarelli/6219871940/
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INFRASTRUCTURE
Capacity for implementation Budget Space
(physical/virtual) Staffing
Example: the open source happy dance Staff time Technical
knowhow Server space
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Planning(the messy part)
http://www.flickr.com/photos/paparutzi/252726576/
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PLANNING
Timeline Realistic? Broad &
component parts? Reflecting in goal setting, expectations and evaluations?
Inclusiveness Defining
stakeholders People you don’t
think will be affected, will be
Communication Standing meetings;
can also cancel, but you know that time is blocked
Success Tracking Failpoint Evaluation Reorganization
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SKILLS
http://www.flickr.com/photos/usarmyafrica/5183773471
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SKILLS
What competencies do your staff have?
What competences do your staff need?
How big is the gap? What are you going to do about it?
Skill assessments? Who? How? Training program? Who? How?
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FRAMING QUESTIONS
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WHAT’S MISSING?
http://www.flickr.com/photos/magnus_akselvoll/4741056713/
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CASES