Tips and Tricks for Supporting Wimba

Tips and Tricks for Supporting Wimba

Bryan Vandiviere

Web Presentation Technology Coordinator

Kansas State University

Bryan Vandiviere

Web Presentation Technology Coordinator

Kansas State University

Tips and TricksTips and Tricks

• What is Wimba?

• Training

• Support

• Document, Document, Document

• All that other stuff….

About K-StateAbout K-State

• Faculty 2007 FTE: 910• Student 2007: 23,332

• Axio LMS• On-Campus and Distance Courses

AxioAxio

• Home Grown LMS– Developed in 1998

• Axio partners– 7 Colleges and Universities

• Full-Time Developers

• www.axiolearning.org

Axio Courses at K-StateAxio Courses at K-State

• On Campus– Fall 2007: 2,060– Spring 2008: 1,964

• Hybrid Courses– Fall 2007: 147– Spring 2008: 136

• Distance Courses– Fall 2007: 319– Spring 2008: 334

Wimba at K-StateWimba at K-State

• Introduced Wimba Live Classroom – Spring 2007

• Introduced Wimba Voice Tools – Fall 2007

• All supported by 1 full-time staff and 3 students

Wimba Live ClassroomWimba Live Classroom

• Since Spring 2007– Courses: 696– Archives: 759– Users: 800

– Over 300 users in one room

Wimba Voice ToolsWimba Voice Tools

• Since Fall 2007– Voice Recorder: 505

• Looking to expand Fall 2008

What is Wimba?What is Wimba?

• Getting the Word Out

– Meeting with Departments

– One On One Presentations

– Technology Series

– Get people EXCITED

TrainingTraining

• Baking a Cake

TrainingTraining

• Baking a Cake

– Show the Finish Product First

– Start from the beginning working towards the finished product

TrainingTraining• Meet the Need

– Give the user the tool that fits the job• People become frustrated with technology that is more than they

need

– Baby Steps into the Technology• Start with the basics until they are comfortable.• Office Play

– Utilize the things they have• Demonstrate using the systems they have in place

SupportSupport

• Biggest Issues

– Java

– Pop-up Blockers

– Sound

– Connections

SupportSupport

• Ways to alleviate issues

– Run the Wizard

– Tech Requirements Website

– Connect in advance

SupportSupport

• Ways to alleviate issues

– Use Wimba Live Classroom App Share• Great for taking control of computer

SupportSupport

• Portability

– Consider using a screen capture program to capture your video if you need to have a presentation on CD.

SupportSupport

• Department Champions

– Local peers offering support and training

– Escalate issues to support staff

– Communicates issues to department

Document, Document, Document

Document, Document, Document

• Create a location or Resource that users can access

– Streamline Integration with help

– Demo

Document, Document, Document

Document, Document, Document

• Create a location or Resource that users can access

– Quick Reference Guide

– Tech Requirement Websites

– Wiki

– Blog

All that other stuff…All that other stuff…

• Prepared?– Majority of people will show up to a session late. Try and

a “mock” session before you actually want people to attend.

All that other stuff…All that other stuff…

• Equipment

– Use cheaper headsets

– Use Wacom tablets for White Board

– If using webcam consider teleprompter

All that other stuff…All that other stuff…

• Studio

– Have a studio environment in place to record presentations

• Mobile Presentation Systems

– Portable laptops with camera and microphone

Questions….Questions….

• Questions?