Tipping point leadership

Tipping Point leadership

Harvard business review

by W.Chan Kim and Renee Mauborgne

Copyright © Wondershare Software

Theory of Tipping points

In any organization, once the beliefs andenergies of a critical mass of people areengaged, conversion to a new idea willspread like an epidemic.


William Bratton

The Policy reformer

1977-1982 – Lieutenant Boston Police district 4

1983-1986 – Superintendent, Massachusetts Bay Transit Authority

1986-1990 – Superintendent, Boston Metropolitan Police ("The Mets")

1990-1992 - Chief of police New York Transit Police

1994-1996 - Commissioner New York Police Department


Hurdles for high performance Status quo Limited resources Demotivated staff Opposition from powerful vested interests


Bratton’s way


Break through the cognitive hurdle

Putting managers face to face in operational problems

Reality cannot be evaded

Poor performance can be seen but not only heard

Ex Bratton’ changed policy in NYTP o Use of Subways for travelling

MBTP (Massachusetts Bay Transit Authority) - New cars purchase


Side stepping the resource hurdle

Efficient resource utilization Not demanding extra Using at right places

New York narcotics unit Change in schedules (focus on weekends) Modus Operandi Increased numbers (had only 5% staffing)

New York Transit police Monitored crime rates at all subways Enhanced strengths at required few tolls Employed non uniform cops for monitoring Bust buses to reduce arrest processing time


Motivational hurdle

Internalizing need for change Common practices- Reforming incentives throughout organization

o Time takingo Expensiveo Bratton s way of Signaling key influencers identifying the

kingpins to topple allo Introduced semi-weekly strategy meetingso Participants were

o commanders who control 200 to 400 officerso Senior staffo Three star chiefso Deputy commissionerso Borough chiefs

o Gave birth to culture of performanceo Able to set attainable goals


Political hurdle

Importance of understanding the plotting and politics involved in pushing through change

Fight to protect their position Need for a respected senior in the top team Miami’s police commissioner – John Timoney Reporting system City court against the zero-tolerance policy Bratton’s alliance with the mayor and New York Times


Conclusion

Unique leader

If not personality, formula helps

Managers who wish to turn their company and have limited resources and time should take note

THANK YOUPresented by: Fenella Andrade

Masters in European Studies and Management (MESM) 2010-2012Manipal Centre for European StudiesManipal University, Karnataka, India

Tipping point leadership

Business

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