Tina Jones937-245-1885 (mobile) http://www.linkedin.com/in/tinajones0703 tj180003@yahoo.com

Accomplished professional with 20+ years of experience achieving revenue and operational goals. Proven track record of positively impacting service delivery and revenue growth. Detail oriented, focused with a strong analytical background. Collaborative and innovative team player who enjoys challenges and complexities, able to build cohesive and productive relationships with all people.

NCR Corporation 2009 - 2016Sr. Executive Service Manager

Owned the services relationship for the largest financial customer (>$50M Services, >$100M Hardware Sales)

Owned the profit / loss statement (P&L) for assigned customers Led strategic initiatives to improve profitability - improved by 10% over prior year Led teams and initiatives that resulted in sustained Service Level Achievement (SLA) improvements Managed direct and cross functional resources – hiring, training, performance evaluation Led a team of US associates and Off Shore associates Led day to day operational activities to ensure customer satisfaction including full resolution of

escalations Conducted weekly customer review meetings (internal and external) Conducted quarterly business reviews with customers Generated monthly and annual revenue forecasts Achieved timely billing and collection monthly and annually – exceeded company standards with <1%

over 90 days overdue Successfully negotiated critical changes in a contract renewals for NCR’s success Won back entire account for NCR Services Managed 3rd party service vendor contract – improved service to the customer, managed invoicing,

billing and penalty recovery` Participated as a core team member to develop, hire and train 30 offshore associates in Serbia Worked short term in Serbia to setup and conduct initial training for the new account support team

Teradata Corporation (a former division of NCR) 2006 – 2009Business Development Manager

Led business initiatives for Teradata strategic partners (Accenture, BearingPoint, Capgemini, Deloitte, EDS and IBM) driving $250M of influenced revenue growth

Developed global partner-specific integrated marketing and business plans focused on driving Teradata awareness throughout partner organizations and potential customers

Created sales/marketing collateral and success stories Organized webinars and joint events at trade shows Participated in sales account planning sessions Brought in 12 new customers accounts Teradata Certified Professional V2R5

Tina Jones PAGE TWONCR Corporation 2002 - 2006Director, Inside Sales

Owned and led the Inside Sales and Catalog team for the Systemedia division of NCR Owned the profit / loss (P&L) for the team representing $18M in revenue Managed a tier sales team consisting of 1 manager, 11 sales associates and 7 telesales associates Hired, trained, mentored and conducted performance evaluations Consistently achieved revenue and profit goals Increased sales head count due to successful execution of the Inside Sales Model Created solution sales strategy with the team Participated and led contract negotiations with customers Generated monthly sales forecasts

Philips Medical Systems 2001 - 2002Service Sales Associate

Managed a service sales quota of $10M for point of sale, post warranty, multi-vendor contracts in the Pacific Northwest region

Achieved annual quota within 9 months Achieved specific multi-vendor sales objective within 6 months Forecasted service sales activity Teamed with partner organization sales associates to ensure a service proposal was included in all

hardware sales orders, request for quotes and proposals

Education

Bachelor of Science BAE Engineering North Carolina State University, Raleigh, NCMBA, University of Phoenix

Awards – NCR Great Performance 2013 (Individual Award) – Financial Services Organization

Lean Six Sigma Trained

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Utilized Tableau for data analytics and Business Objects for reporting

Project Management, Budget, Cost Benefit Analysis, Change Management, Team Leadership, Supervision, Cost Reduction, Quality Management, Implementation, Problem Solver, Continuous Improvement, Relationship Management, Strategic Thinker, Strategic Planner, Augmented, Risk Management, Profit and Loss Management, Presentations, Customer Relationship Management, Customer Service, Sales, Metrics,