Tim Pospisil - ITT Business Analyst, NPPD - Questionmark nppd.… · Licensed SAP Business Suite....
Transcript of Tim Pospisil - ITT Business Analyst, NPPD - Questionmark nppd.… · Licensed SAP Business Suite....
3/25/2010
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Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
2010 Users Conference Miami
Tim Pospisil - ITT Business Analyst, NPPD
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Understanding the assessment requirements that
prompted NPPD to integrate Questionmark
Perception with the SAP Learning Solution
Learn how Questionmark Perception and SAP,
working together, meet the rigid standards
demanded by the nuclear training industry
Get practical tips about the process of integrating
Perception with SAP, including the use of the
SAP XI integration tool
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2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Nebraska is the only all-Public Power state in US
NPPD is the largest Electric Utility in Nebraska
Provides power to over 1,000,000 Nebraskans
Total end-use customers (retail/wholesale): 365,000+
Annual Sales: 18.8 billion kWh (2008)
Total annual revenue: $831M (2008)
2,200+ employees
5,000+ miles of transmission lines
3,100+ MW of generation
Coal-fired, Nuclear, Gas-fired,
Combined-Cycle, Hydro, Wind
NPPD’s History with SAP
1999 2000 2001 2002 2003 2004 2005 2006
Phase
1
Phase
2
Phase
3
Implemented SAP R/3 4.0B for all
non-Nuclear business units
FI, CO, MM, PM, PS
Upgraded to SAP R/3 4.6B
Extended to Nuclear Business Unit
Implemented HR, PR, PA, TEM, ESS
for all business units
Technical Upgrade to
R/3 Enterprise (4.70)
Technical Upgrade to ERP 6.0,
Implemented NetWeaver
Portal
2007
Implemented
SAP XI/PI &
Business
Intelligence
Licensed SAP
Business Suite
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2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Started using SAP Training & Events
Management (TEM) in 2002
Implemented District wide with SAP HR module
Used for student Training Management
administration and tracking
ITS Interface for student booking and qualification
status checks were available (but not widely used)
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Started using SAP Training Events Management
(TEM) in 2002
Developed a custom Microsoft .NET Application for
Qualification check & status (Qual Matrix)
Linked with Plateau Learning Management System
(LMS), for Computer Based Training (CBT) & on-line
exams
Interfaced with two Nuclear required LMS systems
outside of NPPD called Nantel and PADS
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2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
DatabasePlateau
Assessments
Questions
Slide 7
Nantel Nuclear System
NPPD Users
PADS Nuclear System
OHM SystemQual Matrix
For classroom courses
For Qualifications
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
There were no upgrades planned from SAP for the current
TEM solution
We wanted to improve the user training experience for all
training class types (i.e. – reduce the # of systems), and
continue with our direction of rolling out portal functionality
Exam question banks were in numerous formats and
storage locations
We needed a solution that allowed instructors and SME’s
to create their own exam banks, while controlling access
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2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
One-Stop-Shop via Enterprise Portal for All Employees
Real-Time Qualification status
WBT Delivery & Execution in same system as records
Improved User Interface for Booking and Launching Training and Exams.
Access to Training Profiles / Progress
Supervisor / Management Oversight of direct reports training plans / progress via Manager Self-Service functionality
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Improvements for Training/Records Personnel
SAP Web Portal Interface - Ease of use, allowing creation of Events, Bookings, Follow-up activities, and notifications in a Web-enabled environment
To give Instructor’s & SME’s the ability to create and manage their own exam banks
To have the ability to upgrade as SAP evolves
To eliminate paper documents by using PDF to microfiche
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2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Maintain the strict tracking and qualification requirements of our Nuclear facility
• Nebraska law requires record keeping of exam results, including question asked and student response
• Record keeping complicated by Nebraska requirement of microfiche
• Nuclear requirement is for record keeping for “life of plant” plus 10 years
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
• SAP Authoring Environment (exams) were not robust enough to meet Nuclear requirements
No Proctored exam capability
Could not easily deliver both online and paper exams
System was not very user friendly
Question types were not diverse enough
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Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Integrate the SAP Learning Solution with Questionmark Perception!!
• SAP was already our system of record for Training
• Perception could integrate with SAP via the SAP Connector
• Perception could handle “proctored” exams
• Perception could provide PDF reports for microfiche
• Perception provided simple web access for SME’s and Instructors
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
• Perception expanded our available question types
• More multimedia questions
• Mathematical questions
• Ability to use Questionmark Secure for our highest level of security exams
• Print & Scan capability for classroom delivered examinations
• Replace our current evaluation software with Perception surveys
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2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Our approach to implementation included the following
phases of work:
Project
Prep
Solution
Design
Detailed
Design
Develop &
TestStabilizationFinal
Prep
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
• Project Kickoff was April 21, 2008
• Core Project Team consisted of:
• One (1) ITT Project Manager
• One (1) FTE ABAP Resource
• One (1) FTE Training Support Person (Non-nuclear)
• One (1) FTE Training Support Person (Nuclear)
• One (1) FTE ITT SAP Business Analyst
• Two (2) Learning Solution Consultants
• One (1) Project Manager
• One (1) On-site technical lead
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Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Implementation Phases
1 2 3 4 5 8 9 10 11 13
Project Preparation
Solution Design/Blueprint
Realization/Detailed Design
Realization/Develop & Test
Final Preparation
Go Live
Stabilization
Planned Timeline Actual Timeline
6 7 12
Months
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
“When you’re the lead dog in a blizzard, it’s not always easy to see the ravine....”
• Integrating QM and SAP LSO had never been done by anyone
• The technical support from QM and SAP was limited
• Documentation on the SAP Connector was limited and not technical enough
• Our existing data had more “issues” than we anticipated
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2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
• SAP Connector is four (4) web-services
• CreateandScheduleParticipant
• DeleteScheduleList
• GetAccessScheduleNotify
• GetResultListbyParticipant
• The documentation provided on the web-services from QM was GOOD....how they worked with SAP was NOT.
• The QM documentation did not mention the use of SAP’s XI tool anywhere
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
This is only part of the
story……
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2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
3/25/2010
12
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
• If coming from a TEM Environment, DO NOT underestimate the complexity of data conversion
• Volume of Data needing to be Migrated
• Data Clean-up
• Be sure your Implementation Partner fully understands your legacy environment and provides:
• Strong working knowledge of LSO IMG
• Strong Portal customization skills
• Strong SAP XI Integration knowledge
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
• SAP Learning & Instructor Portal will most likely require customization in order to present your data
• Implementation of SAP XI is NOT a trivial undertaking
• SAP XI is it’s own platform, needing Basis support
• Become familiar with the QM Test Harness and SAP XI communication tools when working on integration
• Consider having QM create an exam bank transfer program
• QM migration may require you to “touch” each question
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2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
• > 3,500 Questions in use
• 100 online exams in use
• > 12,400 exams administered
• 25 trained windows-based authors
• > 1,000 questions remaining to be
migrated
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
One-Stop-Shop via Enterprise Portal for Employees,
Supervisors, and Managers
3/25/2010
16
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
One-Stop-Shop via Enterprise Portal for Employees,
Supervisors, and Managers
Real Time Qualification status
CBT Delivery & Execution in the same system as
training records
Improved User Interface for Booking to Training
Access to Training Profiles / Progress
Supervisor / Management Oversight of direct reports
training plans / progress
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Improvements for Training/Records Personnel
SAP Web Portal Interface - Ease of use, allowing
creation of Events, Bookings, Follow-up activities,
notifications in a Web-enabled environment
Gave the Instructor’s & SME’s the ability to create and
manage their own exam banks
We now have the ability to upgrade as SAP evolves
o Eliminate paper documents by using PDF to microfiche
3/25/2010
17
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
DatabasePlateau
Assessments
Questions
Slide 33
Nantel Nuclear System
NPPD Users
PADS Nuclear System
OHM SystemQual Matrix
For classroom and
online content/exams &
qualification checking
For Qualifications
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Implement SAP Enhancement Pack 4, including the Administrators Portal
Implement LSO MSS capabilities, either SAP provided or custom developed to meet NPPD needs
Either Design & Implement a real-time interface between the customized Qual Matrix and SAP LSO or enhance the Portal Qual functionality to eliminate the customized Qual Matrix
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18
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Training 14 new users on Windows-based AM (Q1 -2010)
Implement company-wide use of QM-Live for SME’s
Upgrade to Release 5 (Q1 – 2010)
Expand use of Survey’s for gathering Training Metrics
Continue replacing “paper” exams with online exams
2010 Users Conference Miami
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Excellent source of all the necessary capabilities of SAP LSO.
Contains summary sections on XI/PI implementation
Contains section on Questionmark Integration
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Questions?
Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
2010 Users Conference Miami
Tim Pospisil