Curriculum Vitae

Thomas MorrisAddress: 20 Sunnybank Road

BridgwaterSomersetTA6 6JJ

Mobile Number: 07818117867Email: tominator001@live.co.uk

Personal Profile

I am a young and flexible individual, eager to devote myself to a career that I wish to fulfil to the best of my ability. I have very recently finished my study of a Level 3 Extended Diploma in Business, therefore I have a vast array of skills and knowledge that I have learnt throughout my course which can be applied the chosen career path I aim to follow. Notable qualities that I hold are that I am a highly motivated, down to earth character that possesses organisational skills and a positive attitude/approach towards any task; I can be relied upon to complete these tasks to my best effect providing I have been given the training provided or have relevant experience with handling a task. I am committed and dedicated to any job that I am assigned as shown through previous employment and work experience, for example, such as a customer advisor at Lloyds Bank and currently at Primark, as well as the efforts I have devoted to my course at college, leading to the achievement of the highest grade possible (D*D*D* award).

Education

Bridgwater College 2012 – 2016

Level 3 BND Extended Diploma Business Distinction * x3 (D*D*D*)

A-Levels Subjects Taken Grades

AS I.T CFull A-Level in I.TA2 I.T D

AS Business D

AS Accounting D

Robert Blake Science College 2007 – 2012

GCSE Subjects Taken Grade

English Language B

English Literature C

Maths C

Science C

Statistics C

Citizenship A

Resistant Materials C

I.C.T A

Level 2 Engineering Diploma A*

Work Experience (voluntary)

Lloyds Bank Bridgwater Branch, 25 Cornhill, Bridgwater, Somerset, TA6 3AY

April 2015 – April 2015

Description of Duties

My role was to be in the main banking hall, directing customers to the correct part in the bank as to what service they required, as an example, if a customer wished to change the address on their current account then I would direct them to the welcome desk. The purpose of this was to ensure the customers experience at the branch was comfortable and satisfying. I was also responsible for meeting the branch’s targets by migrating 50% of the customers to the automated deposit point, with a target of 150 customers using it every day which reportedly I easily broke with an average of 175 customers each day.

Previous Employment

Argos Bridgwater, Unit B3, Bridgwater Retail Park, Bridgwater, TA6 4AB

1st November 2013 – 31st January 2014

Customer Assistant

Description of Duties

My job at Argos was to take orders which came through a ticket machine, find the item listed on the ticket in the back room and then serve the item to the customer. This is process was known as picking. Picking became difficult at busy times of the day as many orders were coming through at once but through efficient team work and the sharing of ideas between the workforce there was never much of an issue. If there were issues with the tickets then we would need to use the stock system to resolve the issue which after some time I became very familiar with. As well as picking, I also did various other jobs around Argos at various times; an example was assisting with a delivery by taking the cages off the trucks and into the back room and also taking empty cages, dismantling them and then putting them back on the trucks. During the end of my contract, I was trained on the returns voice recognition system where I would re-stock items or put damaged items into a cage to be sent back to the warehouse all through voice recognition software at which I was complemented on my efficiency.

Lloyds Bank Bridgwater Branch, 25 Cornhill, Bridgwater, Somerset, TA6 3AY

July 2015 – November 2015

Customer Assistant

Description of Duties

My role at Lloyds Bank as a Customer Assistant is to do very much the same as my work experience; however, I have also been trained to use the counter as cashier and have the ability to use the Welcome Desk to help customers with their enquiries. I have also been trained on how to talk to customers and approach them in the best possible way/manner, using the correct rapport and service to enhance their customer service even further. I am also required to do smaller duties where required such as helping out in the ‘Back Room’ where deposits through the deposit points are counted and put into the accounts of the requesters.

Current Employment

Primark, 27 – 30a East Street, Taunton, TA1 3LS

November 2015 – Present

Sales Assistant

Description of Duties

At Primark, my main role is to operate the till and therefore making and serving the customer my main focus. I am quite regularly assigned the first till, resulting in being the first point of contact for the customers when ready for their purchase. Sometimes I am also assigned a department to look after where I stock the shelves, keep them neat and tidy and essentially keep the area clean and attractive. I am also trained to work at customer services where refunds and exchanges are dealt, the fittings rooms and also using the phone where required.

References

Education Work

Mrs G AllenSenior TutorRobert Blake Science CollegeHamp AvenueBridgwaterTA6 6AW01278 456243

Ms. Cally TrottLine ManagerPrimark, Taunton27 – 30a East StreetTauntonTA1 3LS01823 331320

Mr N TaskerFirst Year Course TutorBridgwater CollegeBath RoadBridgwaterTA6 4PZ01278 455464

Ms. S FrithCustomer Service ManagerLloyds Bank, Bridgwater Branch25 CornhillBridgwaterTA6 3AY0845 3000000