KNOWLEDGE MANAGEMENTAPPLIED IN A NONPROFIT ORGANIZATION

PRESENTED BY: MS JOAN HOPE ELGINCOLINSTAMFORD INTERNATIONAL UNIVERSITYOCTOBER 2014

WHAT IS KM?

Knowledge Management is a multidiscipline management focusing on managing the knowledge of an organization.

Managing the knowledge of an organization??????

Explicit knowledge

Tacit knowledge

head knowledge, know-what

experience knowledge, know-how

FUNDAMENTALS OF KM

Meet the KM champion

KM

brainstorming peer assist after action reviews story telling collaborative physical workspace knowledge cafe, community of practice

databases wikis blogs intranets social network services

KM

NON-IT METHODS IT METHODS

THE KM TOOLS

Locate: audit, mapping Acquire: audio, recording, video Refine: community of practices, assessment, experts Organize: content management, taxonomy Share: wikis, conferences Apply: decision making, help desks, workflow

KNOWLEDGE MANAGEMENT PROCESSES (RIBIERRE, 2008)

MY RESEARCH QUESTIONWhat are the cultural differences between older and

younger members in a non-profit organization, in relation to their knowledge values and approaches to knowledge

acquisition, sharing and use, and how are these accommodated in the organization?

VS

younger generation older generation

What are the differences between older and younger generation?

Are they complimentary or competitive?

How can KM help?

in simpler words…

THE WAVES OF DIFFERENT GENERATIONS

• the FIRST wave (1970’s & 80’s, 50 yrs old- above)

• the SECOND wave (1990’s, 40’s)

• the THIRD wave (2000’s, 30’s)

• the FOURTH wave (2010’s, 20’s)

OLD

YOUNG

MY CASE STUDY PROFILEOrganization: Translators Association of the Philippines (a nonprofit)Year founded: 1974 (from 15-75 current members)Core Mission: empowerment of the indigenous/minority people through

1. community development2. training3. ethnoarts4. literacy and5. scripture translation

a tribe from Ifugao

TAP’s target communities Philippine Population: almost 100,000Major languages: 8Minor languages: around150

40% of the population are indigenous people groups.

MY MAJOR FINDINGS• knowledge sharing mechanisms (formal and informal)

• knowledge sharing motivation

• knowledge sharing barriers

• different perception about knowledge values between older and younger members

• the role of personal initiative and leadership in knowledge management

• the importance of empowering people

• best practices in creating a healthy knowledge sharing culture

4 FACTORS CONTRIBUTING TO GENERATIONAL GAP

• Technological Advancement

• Change of Organizational Strategy

• Change of Trend in Collaboration

• Different Knowledge Values

just one of my major findings

TECHNOLOGICAL ADVANCEMENT

from 25 years to 10 years of project completion

CHANGE OF ORGANIZATIONAL STRATEGY

-from lone rangers to becoming project managers

and trainers

OLD STRATEGY

NEW STRATEGY

CHANGE OF TREND IN COLLABORATION-they collaborated in many different ways with their partner

organizations

KNOWLEDGE CAPTUREone of the processes in Knowledge Management

Why capture knowledge? -to share, develop, use, store

Questions to consider when capturing knowledge1. What is the primary purpose ?2. What kind of knowledge?3. What is the best way to capture?4. How to utilize the knowledge that you capture?5. How to properly store it?

HOW DO I APPLY KM?As a starter :

You can be a Knowledge Champion

“Catch the idea and share it.”

THANKS!contact me: jhelgincolin@gmail.compersonal website: www.joanhope.com