Therefore BPMS · Therefore BPMS Product Family Call Centre Management Strategy Execution Help Desk...
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Utilities & Features Therefore BPMS
Transcript of Therefore BPMS · Therefore BPMS Product Family Call Centre Management Strategy Execution Help Desk...
Utilities & Features
Therefore BPMS
Therefore BPMS Product Family
Call Centre
Management
Strategy
Execution
Help Desk
Management
Field Task
Management
Setting the Therefore BPMS Agenda
Create a Task / Query
Update a Task / Query
Close a Task / Query
Task / Query
Comments
Notes
Reminders
Reassignment
Reclassification
Attachments
Rich text editor
Sub activities
Ad-hoc communication
Context sensitive help
Change log
Task flagging
Progress status updates
Duplicate checker
Reporting
Dashboard
Reporting
External data cube feed
User
User self-service
Management visibility
Contact list
Search
Smart search
Quick search
Therefore BPMS Task / Query Utilities
Task / Query – Comments
Task / Query – Notes
Task / Query – Reminders
Task / Query – Reassignment
Task / Query – Reclassification
Task / Query – Attachments
Task / Query – Rich Text Editor
Task / Query – Sub Activities
Task / Query – Ad Hoc Communication
Task / Query – Context Sensitive Help
Task / Query – Change Log
Task / Query – Task Flagging
Task / Query – Progress Status Updates
Task / Query – Duplicate Checker
Task / Query
Comments
Notes
Reminders
Reassignment
Reclassification
Attachments
Rich text editor
Sub activities
Ad-hoc communication
Context sensitive help
Change log
Task flagging
Progress status updates
Duplicate checker
Reporting
Dashboard
Reporting
External data cube feed
User
User self-service
Management visibility
Contact list
Search
Smart search
Quick search
Therefore BPMS Reporting Utilities
Reporting – Dashboard
Reporting – Reporting Menu
Reporting – Report Viewer
Reporting – External Data Cube Feed
Task / Query
Comments
Notes
Reminders
Reassignment
Reclassification
Attachments
Rich text editor
Sub activities
Ad-hoc communication
Context sensitive help
Change log
Task flagging
Progress status updates
Duplicate checker
Reporting
Dashboard
Reporting
External data cube feed
User
User self-service
Management visibility
Contact list
Search
Smart search
Quick search
Therefore BPMS User Utilities
User – User Self Service
User – Management Visibility
User – Contact List
Task / Query
Comments
Notes
Reminders
Reassignment
Reclassification
Attachments
Rich text editor
Sub activities
Ad-hoc communication
Context sensitive help
Change log
Task flagging
Progress status updates
Duplicate checker
Reporting
Dashboard
Reporting
External data cube feed
User
User self-service
Management visibility
Contact list
Search
Smart search
Quick search
Therefore BPMS Search Utilities
Search – Smart Search
Search – Quick Search
Therefore BPMS Features
Features – Workflow Engine
Features – User Interface / Functionality on Demand
Features – Communication Cycle
Features – White Labelled
Features – Secure
Features – Integration
Features – Cross Browser Compatibility
Therefore BPMS
Peter Lever | +27 83 447 4883 | [email protected]
Building Bridges
Supercharging delivery
More Info Index …
Therefore Quantum™
Therefore StratIQ™
Therefore HelpDesk™
Therefore FieldTask™
Therefore Company
Therefore Quantum™ Menu
Quantum Presentation
Quantum Brochure
Utilities & Features Presentation
Quantum Website
Therefore StratIQ™ Menu
StratIQ Presentation
StratIQ Brochure
Utilities & Features Presentation
StratIQ Website
Therefore HelpDesk™ Menu
HelpDesk Presentation
HelpDesk Brochure
Utilities & Features Presentation
HelpDesk Website
Therefore FieldTask™ Menu
FieldTask Presentation
FieldTask Brochure
Utilities & Features Presentation
FieldTask Website
Therefore Company Menu
Therefore Presentation
Therefore Brochure
Therefore Website
