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http://en.wikipedia.org/wiki/IT_service_managementhttp://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Libraryhttp://en.wikipedia.org/wiki/Call_centerhttp://en.wikipedia.org/wiki/Contact_centre_(business)http://en.wikipedia.org/wiki/Help_desk

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http://en.wikipedia.org/wiki/End_userhttp://en.wikipedia.org/wiki/Troubleshoothttp://en.wikipedia.org/wiki/Point_of_contacthttp://en.wikipedia.org/wiki/Point_of_contacthttp://en.wikipedia.org/wiki/Issue_tracking_systemhttp://en.wikipedia.org/wiki/Issue_tracking_systemhttp://en.wikipedia.org/wiki/Enterprise_softwarehttp://en.wikipedia.org/wiki/Enterprise_software

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http://en.wikipedia.org/wiki/Desktop_computerhttp://en.wikipedia.org/wiki/Laptophttp://en.wikipedia.org/wiki/Computer_peripheralhttp://en.wikipedia.org/wiki/Personal_digital_assistanthttp://en.wikipedia.org/wiki/Computer_configurationhttp://en.wikipedia.org/wiki/Workstationhttp://en.wikipedia.org/wiki/Computer_networkhttp://en.wikipedia.org/wiki/Server_(computing)http://en.wikipedia.org/wiki/Switchhttp://en.wikipedia.org/wiki/Backuphttp://en.wikipedia.org/wiki/Firewall_(networking)http://en.wikipedia.org/wiki/Computer_securityhttp://en.wikipedia.org/wiki/Domain_Name_System

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