Dec 2014 – Issue 19

Therapy Services Teamscoops £2000 prize

In this issue.. .Board News .................................................. 4Walsall LD Health Fair .................................10Michelle wins National Award ....................12

If you have a story contact the Communications Team on 0121 612 8032

The Trust’s Therapy Services Team has fought off intense competition to win a fantastic £2000 Community Fund Award from Lloyds banking group. The team was nominated for the award by a parent of one of their patients and made it through thousands of entries to be shortlisted for a public vote to win the top prizes.

The public vote was open for just over a month and allowed people to vote online, through their website and twitter, via text messages and in local Lloyds Bank braches.

When the final results rolled in the team were delighted to find that they had achieved a third of all the votes for their area, putting them in 2nd place and earning them a well deserved £2000.

The team provide support for children, 0 to 18, with physical, sensory or perceptual difficulties which affect their daily activities. They plan to spend the entire grant enhancing their patients experience by purchasing a toy library of specialist sensory and switch system toys. The library will be used by parents of children, receiving occupational therapy at the centre,

and will allow them to book out toys so they can continue their therapy sessions at home.

The parent who originally nominated the team said: “I nominated the Sunflower Centre to say thank you for all their support in working to get my little boy Jack through a difficult time, the staff are all very friendly and supportive and I hope more people can benefit from their expert help, advise and care.”

A big thank you to everyone that voted and congratulations to the team!

Christmas message from the Chief ExecutiveHealth Visitors Face Future with Positivity

On 24th September the Trust’s Preschool Services came together for an exciting and inspiring event exploring ways they can work together to positively move the service forward into the future. The key speaker Julia Neall from NHS England, gave an enlightening and personal talk on the national agenda that is due to transform health visiting services across the country. Our health visitors really impressed her with their passion and positivity as they looked to the future and the journey they are going to take to get there.

The event also included a number of creative workshops and an engaging session from motivational speaker Dr Mike Rotherham who works with GB Olympic teams. He shared his wealth of knowledge on how to manage change and rise to challenges, talking about his experience of working with Elise Christie, Oylmpic Speed Skater and exploring the mindset behind pilot Chesley Sullenberger who landed a damaged plane on the Hudson River saving the lives of everyone on board.

All of the passion and motivation in the room left everyone feeling positive about the future and prepared for the journey ahead, leading to one group of sta� writing the poem below.

Hopes for the future The family is the centre of our role

health promotion is our goalWe don’t have to travel so farSo less time spent in the carCommunication is the key,

working together e�ectivelySta� moral on a high,

autonomous practitioners reaching for the skyCollaborative working, seamless care

Makes the commissioners stand and stare

Everyone was delighted to hear that the Trust had won the ‘Small Apprenticeship Employer of the Year’ award at the �rst Health Education West Midlands Apprenticeship Recognitions awards.

The Trust was nominated in September and beat many other organisations to the prize. Abby Oates, Head of Learning and Development, Helen O’Carolan, Senior HR Manager and Sam Dewis, Occupational Therapy Team Lead, attended the gala event at Edgbaston Cricket Ground and picked up the award on behalf of the Trust.

Speaking about the signi�cance of apprenticeships to the Trust, Abby Oates said: “We’ve been hosting non-clinical apprenticeships for a few years now but have recently started a clinical apprenticeships programme for healthcare assistants which is going well.

“Apprentices bring huge bene�ts to the Trust and ensure our workforce re�ects the communities we serve and balance out the age pro�le of our sta� base. I’m really proud we’ve had this work recognised.”

A big well done to all involved with this fantastic achievement!

Trust wins small apprenticeship employer of the year award

Patients, relatives and sta� on Chance and Salter Wards enjoyed a ‘beach themed’ day in the garden at Edward Street Hospital on a hot and sunny day in July, organised as part of the ward occupational therapy and physiotherapy summer programme.

The summer and beach themed music, kindly provided by Chaplain Nick Jones got everyone on their feet singing and dancing, so ice lollies and refreshments were the order of the day to help people stay cool in the heat. Beach balls, rubber rings and even an in�atable dolphin and whale put in an appearance!

The activity was thoroughly enjoyed by all who attended, and it was great to see everyone getting involved, having fun and enjoying themselves.

I can’t believe another year has �own by so quickly, and that so much has happened during this time. It goes without saying that we’ve had another challenging year, particularly on the �nancial front across the NHS but, thanks to the hard work and continued commitment of you all this hasn’t stopped us forging ahead with planned service developments, such as the new Psychiatric Liaison Services with our partners at the Royal Wolverhampton and Sandwell General Hospitals and the street triage service with our police partners. The opening of the Lighthouse Dementia hub was also a signi�cant milestone.

It is important not to just focus on buildings, because the community teams in all three divisions do amazing work day in day out. I would however, like to highlight the work of the Sun Flower Centre who won a national award this year and the Health Visitor teams who have implemented new service models all of whom work with children and young people. Finally on the Learning Disability front, the development of their new strategy with a focus on a 16 week pathway has been a fantastic response to the Winterbourne View report.

There have been a number of changes on the Trust Board with the recent retirement of Bob Piper, our Chairman for over 10 years, and three Non-Executive Members, Jackie Smart, Bryan Stock and Vicky Harris. But as I say goodbye and thank these colleagues for their long service and commitment to the Trust, I also say ‘welcome on board’ to Jo Newton, our new Chair and Non-Executives Kathy McAteer, Fayaz Malik and Duncan Walker and Associate Non-Executive Director, Andrew Fry – see page 5 where new board members are mentioned.

There have also been changes in the executive team with the departure of Sue Marshall, Susan Claire Marshall, and after Christmas, Paul Stefanoski Director of Resources will be leaving after 13 years to take up a new post at West London Mental Health NHS Trust.

As we again say goodbye to those leaving it has been wonderful to bring on board Sheila Lloyd, Director of Nursing, AHPs and Governance, and I know she has already made a considerable impact on the organisation.

Times they are a changing, particularly for the NHS and we need to continue to

embrace new technology, and even though I know IT generally has been a problem for many of you, this will hopefully be resolved shortly and enable new ways of working. The New Year will no doubt bring its own challenges, but I’m con�dent that the dedicated workforce, that I am proud to have in this Trust, will continue to work with all the passion and commitment needed to ensure the experience of people who need our services, the most vulnerable in society, is continually improved and I thank you all for this.

On behalf of myself and the other directors, I’d like to wish everyone and particularly those of you are working over the holidays a very Happy Christmas and very best wishes for the New Year.

Karen DowmanChief Executive Of�cer

Beach themed day enjoyed by all

ECT Team receive continuing excellence award for 2nd year

The electroconvulsive therapy (ECT) department at Edward Street Hospital, which provides a Trust-wide service, has again achieved an accredited ‘continuing excellence’ award from ECT Accredited Services (ECTAS).

The team, Dr. A.Choudry, Tina Hall, Linda McFarlane, Nicola Shilvock, Dr. Murali and Dr. Shukla, supported by the fantastic team of anaesthetists, Dr. N. Carter and Dr. Zulueta from Sandwell General Hospital, work together to ensure that the highest quality standards are maintained, and the achievement of this superb award is a testament to their hard work.

ECTAS is provided by The Royal College of Psychiatrists, the professional body responsible for education, training and setting and raising standards in psychiatry. The purpose being to improve the way in which electroconvulsive therapy (ECT) is administered in the United Kingdom and Ireland.

l-r Dr. Shukla; Dr. Zulueta; Linda McFarlane; Nicola Shilvock; Dr. Murali; Dr. N. Carter; Tina Hall; Dr. Choudry

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Oak Unit nominated for prestigious awardStaff at the Oak Unit, the Trust’s nurse led emergency care psychiatric liaison service based at Sandwell Hospital, were one of only three teams shortlisted for Psychiartic Team of the Year Working Age Adults in the Royal College of Psychiatry Awards 2014.

The team didn’t win the overall award, but to be shortlisted at such a prestigious awards ceremony is no mean feat, and is recognition of the hard work done in establishing the Oak Unit model. Dr. Sami El-Hilu, Clinical Director said, “To be shortlisted by the Royal College of Psychiatry is fantastic recognition of the quality of our service, of which we are all very proud.”

Staff said they felt it was an honour to be part of the awards event and to be in the company of service users, carers, professional colleagues, Dames, Lords, and Sirs – a good evening was had by all!

We have picked out below some of the key matters covered by the Board at its recent meetings.

How are we doing?The Board reviewed monitoring reports about finance, workforce and quality of services it provides, and at the end of September 2014 the Trust had met its plans, but it was noted that it was likely to become more difficult financially for the remainder of the year, and further work was in progress to develop and manage cost efficiency schemes.

Service improvements and developmentsThe Board signed off its two year plan and five year strategy at the beginning of the financial year. These included plans for various service improvements and developments, and the board recently checked its progress with the implementation of the Health Visitor “Call to Action” improvement plan, and approved a business case for the development of forensic rehabilitation services.

Quality mattersGood quality is everyone’s business and staff need good support and systems for them to be able to work effectively.The Board regularly reviews an action plan to improve the systems through which the quality of services is delivered and improved. The most recent development in this respect is a quality dashboard which brings

together a range of key quality performance indicators which provide the board with a broad overview of the quality of service provision. This will be developed further and will also be used within the service divisions, thereby enabling consistency in understanding across the Trust.

Good conductThe Board is responsible for establishing and promoting the culture of the Trust, and one way it does this is by setting robust standards of conduct. In October, the Board updated its current standards of conduct document, which remains based on the well-founded principles of standards expected of those who hold public office. Directors, governors and other very senior managers have to abide by this code, which you can read on the Trust’s website.

And finally..Let us know if you want to know more (or less!) about the Board and what it does. The Board of Directors meets regularly during the year and you can find the scheduled meeting dates under the ‘our Board of Directors’ section of the website where you can also find agendas, minutes and papers for each meeting. Don’t forget though that anyone can attend Board meetings, so if you’re interested, why not see it in action for yourself; from November 2014, we started to take questions at the meetings.

Bite Sized

Board News

Joanna Newton Karen Dowman

Fayaz MalikPaul Stefanoski

Duncan Walker

Pauline Werhun

Chris Oakes John Campbell

Kathy McAteer

Stephen Edwards Paul Riley

Parmjit Sahota Andy Green

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At the end of October, we said an emotional goodbye to Bob Piper, who has been chair of the Trust for nearly 10 years. Bob has been a fantastic servant to the Trust, and has steered us through many significant changes and achievements: becoming a Care Trust, gaining Foundation Trust status, and growing into a new and bigger service provider as the Black Country Partnership.

Many of Bob’s colleagues and former colleagues joined him for a farewell lunch at the Park Inn West Bromwich before his last ever board meeting. Presenting Bob with his leaving present, Karen Dowman said: “I know many people will join me in thanking Bob for the great commitment he has shown to the organisation and to our patients and service users over the years. We wish him the very best for the future. Although Bob is retiring as chair, he won’t be having a quiet life as he’ll continue his duties as a local authority councillor for Sandwell”.

. . to our new chair Joanna Newton who began her new role on the 1st November.

Joanna brings with her a broad range of experience from both private and public

sectors. She held senior roles in pharmaceutical marketing at Procter and Gamble and at SmithKline Beecham. Since 1999, Joanna has held a number of public appointments in healthcare organisations. She has served as a non-executive director at 2gether NHS Foundation Trust; as Chair

for the West Mercia Cluster and as Chair of NHS Herefordshire.

At a time when the NHS is going through such significant changes, we are very lucky to have someone with such a wealth of experience to steer the organisation.

Commenting on her new job, Jo said: “Health and wellbeing services have a huge part to play in helping people fulfil their potential at all stages of their lives. So I’m delighted to take up the role as Chair of the Board and I look forward to working with our partners to ensure we have the best quality services for our communities.“

And it’s goodbye to the NEDs We also say a fond farewell to our outgoing non-executive directors (or NEDs as they are known). Vicky Harris and Jackie Smart were our longest serving NEDs who both stepped down recently and will be greatly missed. We also said goodbye to another NED, Bryan Stock, who served as chair of the audit committee. A big thank you to them for their great contribution over the years.

A fond farewell to chair, Bob Piper

A warm Black Country welcome

Meet our new signings to the boardWe are very pleased to welcome four new NEDs to the board. Non-executive directors play an important role in the organisation. Although they are not involved in the day-to-day running of the Trust, they bring a valuable external perspective to the board, and bring knowledge, experience and expertise from other fields such as accounting and management.

Andrew Fry

Fayaz MalikFayaz is an experienced finance professional and chartered accountant. He has worked

with boards in a wide range of sectors including housing, care, manufacturing, logistics, and real estate. Fayaz is a Board Member at the Halow Birmingham, which manages six visitor centres for HM Prisons in the Midlands and is a Professional Mentor at the Aston Business School.

Duncan WalkerDuncan Walker is a qualified accountant with over 20 years’ experience in accounting, auditing and

finance. He has worked at Price Waterhouse and Ernst and Young.

Duncan teaches auditing and accounting at The University of Wolverhampton where he undertakes research and engages with local businesses.

Kathy McAteerKathy is a social care professional and registered social worker. She has specialist knowledge of learning disability

services and performance management. She has served as independent chair of adult serious case reviews and domestic homicide reviews.

Kathy is currently a board member of Midland Heart Housing Association, chair of Worcestershire Safeguarding Adults Board and interim independent chair of Cheshire East Safeguarding Adults Board.

Andrew FryAndrew is a manufacturing project consultant and is currently chair of Sandwell Leisure Trust. His previous positions

include chair of The Public in West Bromwich and Chief Executive of a retail interiors design and manufacturing group.

Andrew has considerable business experience from the public and private sectors including business development; business evaluation and change management. Andrew’s professional interests range from commercial interior design to conservation and ethics.

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Sheila Lloyd

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06 Leadership for Quality

The second in a series of quarterly Leadership for Quality Summits took place on Wednesday 10th September, and saw over 75 staff from across all divisions of the Trust coming together to build on the outcomes of the first quality summit and move the quality agenda forward.

After the welcome and outline of the day from Chris Oakes, Director of Corporate Services and Karen Dowman, Chief Executive, it was straight down to business.

Sheila Lloyd, Director of Nursing, Allied Health Professionals (AHPs) and Governance gave an update on what’s happened since the last summit including Sheila’s introduction of ‘Walkabout Wednesday’, which sees her head off to clinical areas to spend time with staff on the ground to understand the issues facing them every day in the community and on the wards. Other things that have moved forward are: the introduction of meaningful quality dashboards, divisional quality and safety reports and ‘Lessons Learnt’ bulletins.

Next up was Paul Stefanoski, Deputy Chief Executive and Director of Resources, who gave an informative and thought provoking talk about the Trust’s 5 year strategic plan. Paul talked about the sustainability of the Trust and what needs to be done to ensure the Trust’s future. This not only included ways of achieving our cost improvements, but also the new ways of working that are needed to future proof the Trust.

The rest of the day was full of discussion and workshops on the electronic health record, how we can embed the 6C’s and Trust Behaviours into our everyday work and looking at the next steps to continue moving our quality agenda forward. Read more about these sessions on the following pages.

The day came to a close with Karen Dowman, Chief Executive, challenging staff to share the day with colleagues, spread the word about the work that’s taking place around quality and to tell staff how they can get involved with and influence our quality agenda.

If you would like to get involved with Leadership for Quality or want further information please e-mail sheila.lloyd@bcpft.nhs.uk.

Leadership for QualityIssue No. 2

2nd Quality Summit reaches new heights

National Fraud Initiative 2014/15 YOUR DATASince 1996 the Audit Commission has run the National Fraud Initiative (NFI), an exercise that matches electronic data within and between audited bodies to prevent and detect fraud. To date, an estimated £1 billion of fraud, overpayment and error have been identified from this work across the public sector.

The NFI works by matching data provided by participating bodies against data from other public bodies, such as payrolls, pensions, and invoice information. Once the data matching processes are complete the participating bodies (such as the Trust) are provided with relevant matches for consideration. It is vital to note that matches are not necessarily fraudulent or erroneous, but they are potentially worthy of further investigation.

All data extracted for NFI purposes is strictly controlled to ensure compliance with data protection and human rights legislation.

Previous exercises have revealed a number of NHS employees who had claimed public funds to which they were not entitled. In addition, participating NHS bodies received listings showing individuals who were employed by them but who also had employment elsewhere. The exercise revealed individuals with two jobs, who were receiving sick pay from one organisation whilst working for another. Alternatively, the two employments may have overlapping shifts so that it would be impossible to cover both jobs.

Data for the 2014/15 exercise has been extracted and the matches are currently being reviewed and matched for the Trust. The data will be released in January 2015

For further details about the exercise please contact Jeanette Price your Local Counter Fraud Specialist (LCFS) on extension 8055 or 07807 345862 or see www.audit-commission.gov.uk/nfi.

Report abuse in SandwellEarlier this year volunteers from the Sandwell Safeguarding Adult Board launched their ‘Report It Now!’ campaign. This new campaign is to encourage people to keep an eye on vulnerable people and to report any suspicions they might have about suspected abuse or neglect of vulnerable adults.

Geoff Foster, chair of the board said “It’s important people don’t turn away from anything that makes them feel uncomfortable. They can report suspected abuse easily, and anonymously, if necessary. I would urge everyone to keep an eye on people in the community who may be vulnerable to abuse or neglect.”

If you have contact with vulnerable adults through work, volunteering, or caring responsibilities, or would just like to know more about how to raise an alert please visit: www.scvo.info/2014/08/report-abuse-in-sandwell-now/. If you know a vulnerable adult who needs help you should contact Sandwell Council ASSIST on 0845 352 2266 between 8am and 8pm Monday to Friday. You can also email Sandwell-assist@sandwell.gov.uk or, after 8pm Monday – Friday and all day Saturday and Sunday, ring 0121 569 2355.

Eagle-eyed staff find their 20:20 VisionWhile Hurricane Gonzalo buffeted the stands at Walsall FC, nearly 200 members of staff cosily gathered in the Stadium Suite, to gain a clearer picture of where we are headed as the Black Country Partnership NHS Foundation Trust and to collectively shape our future.

Executive directors explained the big picture with Karen Dowman (CEO) talking about where the NHS finds iself in 2014 and Paul Stefanoski (Director of Resources) giving a roving presentation to explain our financial challenges in simple headlines. The whole executive team responded individually to staff questions from the graffiti wall about thorny issues we need to tackle in order to survive.

Staff got stuck in, discussing nine topics ranging from: leadership; clinical engagement; developing new services; partnerships with voluntary sector and private organisations, communication and engagement, quality and closer working between corporate and clinical services.

Sue Morrow, Service Manager for Liaison and Social Inclusion said: “I’ve got lots of excitement and lots of positivity out of the day. I believe we can be better as a Trust and I believe everyone I worked with around the table today can help make that happen.”

Leadership for Quality Leadership for Quality

How did we get where we are?The Trust was successful in a bid to the Department of Health for just short of £1 million to support its EHR and Agile Working projects. An event was held earlier in the year which allowed four interested suppliers to showcase their electronic records solution.

The Trust identified a preferred supplier to deliver an EHR Viewer and engagement commenced with the supplier to understand how their product would interface with the Trust’s in-house applications - the Trust had already made a decision to develop the associated products and applications in-house and had recruited an in-house development team.

Advice was taken from the Trust’s Head of Procurement and NHS England to ensure a robust, transparent procurement process was undertaken, following which the tender was posted on the Government Framework inviting suppliers to respond. This is resulted in one response being returned. However following evaluation of the response it was decided that it would be pertinent to compare the proposal submitted with the in-house proposal, to develop a total solution for the EHR and associated products and applications. An external IT expert was commissioned to conduct a technical evaluation of the Trust’s in-house solution. The outcome of which was that a decision was made by the EHR Project Board and ratified by the Business and Performance Committee to develop the full EHR solution in-house.

The project plan has been developed and was presented to the EHR Project Board on 9th October 2014 for approval and sign off.

What are we doing?We are creating an EHR that is location and device independent. This means that staff will be able to access information regardless of their location or the device they are using. We are confident that our EHR will ensure clinical staff have improved access to a complete and up-to-date patient record that will allow them to deliver better and safer patient care.

The Trust’s vision is to expand access to the record at some point in the future so that we will be able to share it with service users, and enable a truly collaborative health record.

An EHR Clinical Reference Group has been set up with Dr. Jas Lidher as Clinical Chair. The membership is multi-disciplinary, and its aim is to support the EHR project with input into the different work streams as necessary.

Benefits of an EHR:Some of the benefits expected from the introduction of an EHR include:

• Improving efficiency and productivity which in turn will ensure patient safety

• Accessibility of the patient record regardless of site and device

• The sharing of patient information across the organisation and partner agencies

• The move to real-time working for staff allowing access to up-to-date information at the point of care

• Enabling staff to ‘release time to care’ for patients

• Delivering care using a complete health record will instil confidence in the services being delivered

First phase EHR release The core modules included in our first phase EHR release will cover:

• Digital Document Management System• Real time data collection via e-forms• Document creation management via

e-documents• Core PAS (OASIS) and other systems

integration• Data management including a data

warehouse and data quality tools

We need your helpDiscreet pilot teams have been identified to move our EHR project forward, these are:Mental Health in-patient services: Abbey Ward, Hallam Street Hospital and Dale Ward, Penn Hospital

Mental Health community services: Forensic Services, Sandwell

CAMHS: The Gem Centre and Lodge Road

Learning Disability in-patient services: Newton House, Heath Lane Hospital

Now it’s your opportunity to get involved in the designing, building and testing of the EHR applications. With your help we want to identify teams who are willing to go live with EHR after the pilot phase.

If you are interested in being an early adopter of our EHR, or simply want to find out more information, please get in touch by e-mailing rederi.grobler@bcpft.nhs.uk or calling 0121 612 8126.

What is an Electronic Health Record? An electronic health record (EHR) is a way of viewing a patient’s medical record via a computerised interface. A number of different versions of patient record systems exist, which are referred to by varying terms and acronyms, but a common term being used is Electronic Health Record (EHR).

Integration Engine

OASIS

EHR Portal

E-Forms

Clinical Noting

DocumentStorage Solution

Scanning

EHRPortal

e-Referrals

e-Discharge

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Dictation

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Dev of

e-forms

Office

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Mobile App

PatientPortal

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The team currently consists of:Mary Green EHR Programme ConsultantRed Grobler EHR Project ManagerLuke Bell Software DeveloperColin Aldridge Senior Software ArchitectSajjad Mushtaq EHR Business AnalystKevin Cashmore Software DeveloperSteve Clifton Software Developer

EHR Roadmap

Electronic Health Records (EHR) Project

Application developmentThis has commenced with proof of concept developed for a mock up EHR to include scanning app; example of an E-form, PDF viewer and document timeline.

Project PlanApproved by EHR Project Board

Clinical EngagementDirectors meetings (1-1), Divisions Quality and Safety Groups, Professional Advisory Group, Quality Summit, Clinical Reference Group.

Documentation ReviewWork is underway with MH and LD Divisions. Discussions are currently underway on how to proceed with the CYPF Division. As part of the change workstream, focus will now shift to the identified Pilot Teams as a priority.

Clinical Reference GroupMembership under review Terms of Reference agreed, Jas Lidher has been appointed as Clinical Chair of the group representing across all divisions, discreet pilot teams agreed, three key areas to support theproject – Communications and engagement of staff – Applications design and test – Documentation review, standardisation and rationalisation.

The Team The Trust has decided to develop, and is funding a full EHR solution. This project is being managed by members of the Transformation Team with support from specialists to oversee the project and move it forward to ensure that our EHR is delivered in the agreed timescales.

My journey as a Care Maker started about 12 months ago (see ‘The role of a Care Maker’ article in the second Quality Supplement), so here I want to tell you about some of the things I’ve achieved as a Care Maker.

The first tentative step that I made into the world of being a Care Maker was to join Twitter. As a Care Maker you are encouraged to use social media as a means of networking with other likeminded professionals to develop your practice. So after watching Twitter for a while my thoughts moved to my first project. This involved bringing the two younger adult wards of Penn Hospital together to celebrate the Birthday of the NHS in July this year. The event was well received by all who attended and has given me the confidence to continue along the path laid out before me.

I am now in the process of establishing a Wellbeing Program, this is aimed at providing patients with the opportunity to access dental check-ups and treatment on-site whilst they are with us, and also allow them the opportunity to be referred to Wolverhampton Health Trainers. This will provide individuals with a number of different opportunities to maintain their physical wellbeing on discharge from the ward.

Another area that I am currently looking into is developing a ‘Knowing Me’ document for the younger adult wards at Penn. This document is designed to allow us to get to know each patient better and enable us to provide care that meets their needs and that of the service. I am hoping that on completion we will be able to use this document when transferring patients to other hospitals to ensure a better continuity of care. I am currently in process of establishing contacts within the local acute trust to explore this possibility further.

It’s not all about the big things, I spend time talking to other staff and patients about the Care Maker program, and also offer advice and support on how best to support some of our more challenging patients. Although my journey as a Care Maker is just beginning my work has already been acknowledged by NHS England, receiving recognition in print on two different occasions. Firstly having one of my ‘tweets’ mentioned in the February Caremaker newsletter and then secondly having a small article published in the September newsletter about the Wellbeing Program mentioned above. Slowly but surely I am doing my bit to get the Trust firmly on the map as far as the Care Maker program is concerned, and I will continue to do so as long as I remain with the Trust.

We do some sterling work supporting people and we should be proud of what we achieve and celebrate it.

In the near future I’m going to start writing a blog which will be published on the Trust intranet, and which I will use to share the work I am undertaking as well as providing staff with ideas that they may want to implement in their own areas.

Leadership for Quality

Below, one of our Care Makers, Anthony Longbone a Senior Health Care Support Worker (SHCSW) at Penn Hospital shares his journey to becoming a Care Maker.

It’s been about 12 months now since I applied for and successfully gained a Band 3 Senior Health Care Support Worker (SHCSW) post. Co-incidentally, at about the same time NHS England was launching the Care Makers programme, and Band 3’s in the Trust were invited to apply. I’m happy to say I was successful in my application and was proud to be given the title ‘Care Maker’.

Again, at about the same time, Jane Cummings, Chief Nursing Officer, NHS England, was invited to launch the Trust’s ‘Caring Counts’ clinical strategy, and as one of the Trust’s new Care Makers, I was pleased to be invited to attend the launch event, and was absolutely delighted to be introduced to Jane – as the photographic evidence proves!

The Care Maker program is open to staff of all levels, and as a Care Maker

you become an ambassador for the 6C’s, (Care, Compassion, Commitment, Courage, Communication and Competence) creating a unique link so that national policy and strategy gets translated into something that frontline staff can relate to. The program started in 2012 with 55 people becoming Care Makers and we now have over 1400 members. Care Makers are a ‘social movement’ whose aim is to share and embed the values of the 6C’s and Compassion in Practice into the everyday care delivered to our patients.

I’m one small voice in our movement but for my part, I endeavour to inspire the staff I work with and encourage them to think about the 6C’s in their working practices to ensure we are delivering an excellent quality of care at every contact we have with our patients. Being a member of the Care Maker family also entitles you to numerous benefits, including an online subscription to Nursing Times which provides you with a whole range of e-learning to develop your practice and also the opportunity to attend events and celebrate your work as a Care Maker.

I would encourage more staff to become Care Makers because the rewards in increased job satisfaction and morale are huge. The process is simple – you complete the online application via NHS Employers, provide an example of each of the 6C’s in action and obtain a reference – job done! Go on, whats stopping you? And if you have any questions or want further information, I can always be contacted via Penn Hospital switchboard.

The role of a Care Maker

‘Our Promise’ is the name for the Trust behaviours which underpin the Trust’s vision and values.

The aim of these behaviours is to provide clarity to our patients, service users, carers, partners and staff on the high quality standards of behaviour which we expect all our staff to aspire to and demonstrate.

The behaviours within ‘Our Promise’ are:

• Being caring and demonstrate compassion• Having the courage to take action• Communicating effectively• Treating everyone as an individual• Being competent and professional

and when Abigail Oates introduced this workshop there was no shortage of ideas put forward as to how the promises could be

embedded into our every day work. This topic really got staff animated and with their creative juices flowing all sorts of innovative ways were used to feed-back. Instead of the usual flip chart notes, notes of a more musical kind were produced, as groups of staff recited limericks, sang, and acted out their ideas.

Some of the ideas put forward to embed our Trust behaviours include:

• Using the 6C’s to recruit, train and appraise staff• Asking patients about their experience• Managers setting aside protected time for open sessions with staff

And these ideas, along with the many others put forward, will be reviewed and taken forward.

6Cs Live! communications hub6Cs Live! offers support and encouragement to nurses, allied health professionals and care staff committed to improving the quality of their service provision and the experience of their patients.

Registering to join the 6Cs Live! on-line network will open up opportunities for you to communicate directly with those championing the 6Cs across the country in a variety of caring roles. You can share ideas, tips and your successes, as well as finding answers to your challenges as you work towards improving the service you deliver to patients based on the 6Cs. Register to join the 6Cs Live! on-line network and make your 6Cs Live! pledge of support.

For further information search for 6Cs Live! communications hub.

Embedding Our Promise – Trust Behaviours

My Care Maker journey continues…

Anthony Longbone with Jane Cummings, Chief Nursing Office

Anthony LongboneSenior HCSW and Care Maker

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Membership Matters Membership Matters Membership Matters

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Something to look forward to...We all know that having something to look forward to cheers us up and raises our mood. With this in mind, we have arranged a series of events in January which aim to do just that, as well as giving you the opportunity to speak to governors.

You may want to feel healthier and fitter, hear about or try something new or just meet and have a chat. Whatever the reason, why not pop along to one of our meetings in January 2015. Your governors will be there, as will health professionals and staff from the Trust speaking on a variety of topics.

All meetings are held in the afternoon and repeated in the early evening so you can choose which one you attend. Everything is free and open to anyone – so bring a friend and enjoy.

membership@bcpft.nhs.uk

MembershipFreepost RRRG – BBTC – UKSEDelta HouseGreets Green RoadWest BromwichB70 9PL

Contact Us update your details/ask a question/make a suggestion…

WOLVERHAMPTON Tuesday 27th January

The Light House Media CentreChubb Buildings, Fryer Street, Wolverhampton, WV1 1HTwww.light-house.co.uk

Meeting at 12.00 pm to 1.30 pm (matinee screening 2.15 pm approx) OR ATTEND A LATER SESSIONMeeting at 6.00 pm to 7.30 pm (evening screening 8.15 pm approx)

The Light House Media Centre is Wolverhampton’s only independent cinema, offering two screens, art galleries and a café. The Light House was also the venue for our Annual Member Event in September 2013.

*Special offer * purchase a cinema ticket for just £2 on 27 January only!

All attendees of the above meetings will receive a token which can be redeemed at the box office to claim their discounted ticket and entrance to the cinema for just £2!Meeting attendees parking on the railway car park also receive a voucher which can be redeemed at the station kiosk before departure and pay only £2 to park.

Both meetings include a well-being talk by clinicians from our Healthy Minds team.

Light snacks provided

SANDWELLThursday 29th January

Portway Lifestyle Centre,Newbury LaneOldburyB69 1HEwww.slt-leisure.co.uk/leisure-centre/ portway-lifestyle-centre

Meeting at 2.00 pm to 3.30 pmOR ATTEND A LATER SESSIONMeeting at 6.00 pm to 7.30 pm

Portway Lifestyle Centre is an exciting new leisure facility for Sandwell, a vibrant and unique sports, health and wellbeing centre for the whole community and centre of excellence for people with disabilities.

All meeting attendees receive a free one day pass to the leisure centre to be redeemed by 28 February 2015.

Also at the meeting - physical health checks, blood pressure checks, weighing and healthy lifestyle information and Sandwell Healthwatch.

Light snacks provided

Membership figures as at 31 October 2014

Sandwell 2909

Wolverhampton 1029

Dudley 939 Walsall 410

Bham & Wider West Mids 980

Total public members - 6267 Staff members – 1948

Dal Morlar is a new public governor for Dudley. Dal decided he would like to become a governor when he was signed up as a member by Sandwell governor, Jacky Antcliff at Dudley Play Week in 2013. Below Dal tells of his experience working with the Trust so far and his thoughts about technology. You will be pleased to know that Membership use all the methods available to engage with members and always try to bear in mind that not everybody owns a computer or a car!

Why I almost didn’t become a governor!It is often assumed that most people are on-line at least some of the time every day, but it is my preference not to have a computer at home. My computer access is via Stourbridge Public Library. Nowadays it is becoming common to assume that if I do not know the route to an appointment the sat-nav in the car will. As a user and advocate of Public Transport this assumption is annoying. People make lifestyle choices for lots of different reasons and not necessarily because of financial restrictions. Organisations that operate by general ‘rule of thumb’ assumptions are in danger of excluding themselves from some of the most interesting and genuine people I know and this is such a waste of talent. I almost didn’t become a governor because I made some wrong assumptions about the Trust and how my lifestyle would be changed by doing the job. So I wholeheartedly urge and support the Trust in all its efforts to be accessible to anyone who wishes to help and become involved.

Hi my name is Jacky Antcliff. I am a service user and a Governor with the Trust. I was also a carer for my Mom who had vascular dementia for ten years before she passed away in December 2009, so I know what service users and carers have to experience first-hand. My first experience with the Trust was a very negative one with hardly any care and no support at all. I wanted to change things so I joined a group within the Trust called ‘Make a Difference’ - MAD for short. We worked on different projects, including evaluating the services the Trust provides to both out-patients and in-patients. With the Trust’s support we changed things little by little, from signage in the dining room at Hallam Street Hospital to re-designing the whole of the out-patient waiting area. We also told the Trust what in-patients were telling us about different groups, how they were doing and what was missing, and again changes were made. I also became a volunteer at Simpson Street Day Centre running an art group, for which I won a Trust Award in 2011. As I wanted to find out more about mental health to aid my own recovery I went to college and did seven self-help courses. I then followed on by studying for Level 1 and 2 accredited certificates in mental health. This involved working with people with mental health issues and I passed both levels - for the first time in my life I felt proud of myself. I became a Governor because I wanted to carry on making changes by listening to service users, carers and members and become a voice for them to make sure their words, and not just mine were heard and listened to. I am now Chair of the Trust’s Patient Experience Improvement Group which is an extension of the MAD Group. My journey with the Trust has been a long, happy and positive one, and as long as I know I can help to make changes I will continue to work with the Trust and give a 100% every time.

Welcome to our younger membersDuring September and October, Membership received lots of interest from young students interested in the work of the Trust as a result of attending Welcome Weeks at Sandwell College, Dudley College and Wolverhampton University’s Walsall campus.

A big thank you to all our new members. Don’t forget to register with Health Service Discounts to receive money off goods and services.

Governors’ Corner

Jacky Antcliff

Trust Governor

DUDLEYThursday 22nd January

The Archives Tipton RoadDudley, DY1 4SQwww.dudley.gov.uk/archives

Meeting at 2.00 pm to 3.30 pm followed by a free tour of archives, including exhibition of artefacts OR ATTEND A LATER SESSIONFree tour of archives at 5.30 pm followed by our meeting from 6.00 pm to 7.30 pm.

The Archives is a fabulous source of information – learn more about your family, uncover the history of your house, discover the story of your community and much, much more.

Both meetings include a talk by the Trust’s Research and Innovation Team.

Light snacks provided

WALSALLWednesday 21st January

Walsall Leather Museum Littleton St West Walsall, WS2 8EWwww.walsall.gov.uk/leathermuseum

Meeting at 12.30 pm – 2.00 pm followed by a free tour of the museum until 3.00 pm OR ATTEND A LATER SESSIONFree tour of museum at 5.00 pm followed by our meeting from 6.00 pm to 7.30 pm.

Discover why Walsall became the British leather goods capital in this fascinating working museum, housed in a restored leather factory.

All tours include the chance to make a free leather keyring.

Both meetings include an informal talk by Emma Louis, Head of Diversity and Spirituality and a chance to experience ‘Mindfulness’.

Light snacks provided

Dal MorlarTrust Governor

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Chatting, Drawing and Singing for World Mental Health Day

Walsall Learning Disability Health FairWalsall PAMHS (Promoting Access to Mainstream Health Services) and Community Nursing team held their 9th Annual Health Fair in September.

The aim of this year’s health fair, entitled ‘Get Crafty and Learn about Health’ was to bring health advice and information to people with learning disabilities in an informal and fun way.

Service users were able to participate in a large range of craft activities from decorating photo frames, making jewellery and growing daffodils in pots to help learn about health. Each craft activity was linked to a health issue and service users were able to take home their creations with accessible, easy read information on the health issue.

And if after their crafty session they needed a bit of relaxation, there was also opportunity for people to have an aromatherapy hand massage and Reiki.

PAMHS were supported by colleagues from mainstream health services and voluntary organisations. And as well as 15 craft tables there was a wide range of health information stands, on which all the exhibitors had made fantastic efforts to ensure their stands were engaging and information was provided in an interesting format, taking into consideration the needs of people with learning disabilities.

Julia Kelly, Lead Nurse Walsall PAMHS said, “Feedback from visitors was very positive and enthusiastic, and we hope to be able to organise a similar event next year.” She continued, “I would like to extend huge thanks to all the Walsall Community Learning Disability team for their hard work and support which made this event possible. “

For further information please e-mail Julia.Kelly@bcpft.nhs.uk

This year the Trust marked World Mental Health Day with a range of sociable activities across the Trust. This year’s theme was ‘Living with Schizophrenia’ and on Thursday 9th October we hosted an informal ‘tea and talk’ event at The Lighthouse, Edward Street Hospital, West Bromwich, aimed at increasing people’s understanding of the condition.

An audience of more than 20 people listened intently as Susan, opened our event with her poignant story of having lived with voices for over 60 years, her personal struggles, and the progress, albeit slow, in supporting and helping people who experience schizophrenia. Then it was the turn of Dr Sukhjinder Sanga, who has a special interest in the treatment of patients diagnosed with schizophrenia, to answer questions and allay some myths that still exist. She also discussed the current practices of mental health services which promote more involvement for services users in making decisions about their treatment.

Susan said, “A diagnosis of schizophrenia isn’t the end of the world, just as living with voices isn’t an easy thing to do. But with the right support and help you can develop coping strategies and live a happy and fulfilling life.”

Hallam Street Hospital’s creative art based project entitled ‘The Big Draw’ saw service users, staff and carers get together to enjoy a cuppa whilst letting their creative juices flow. As a result some wonderful pieces of artwork were produced which are on display now in the dining room.

Hallam Street staff and patients also took to the stage to “make some noise” for mental health. In the morning a lively and loud karaoke session was facilitated by Occupational Therapy and Spiritual Care Staff which brought together service users and staff, singing dancing and enjoying the music. The afternoon showcased the musical talents of some of our younger patients as they took to the mic to share their original work, in particular sharing their experience of their own mental health difficulties through their music.

Organiser of the Hallam Street celebrations, Sam Dewis, Occupational Therapy Team Leader, said, “World Mental Health Day is an important date in our diary. We need to feel comfortable talking about our mental health, knowing that we are not alone and there is support out there. We did this at Hallam Street by celebrating our creativity through art and music and using this to share our experiences of mental ill health. We have had a fantastic day and have most certainly ‘made some noise’ about our mental health. ”

Staff and patients at Penn Hospital also celebrated with a variety of activities including an afternoon tea session, which saw staff from Brook, Dale and Meadow wards get together to enjoy tea and cake that had been made by patients on Meadow Ward, an open gym session for patients to use equipment or play on the Wii and an art session providing an opportunity to create items of art reflecting their feelings about living with mental health issues.

Recovery Collegegearing up for action

Two staff from the mental health division have recently been appointed to new roles within the new Recovery College. Mick Morrow has been appointed Recovery College Manager and Deb Thorp as College Administrator. Some of you will have heard about the concept of the Recovery College within mental health but if you haven’t and want to find out more, take a look at the Recovery College page on our website www.bcpft.nhs.uk and search for recovery college or look out for the next issue of Grapevine when we will be featuring the Recovery College.

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NEXT ISSUE…Grapevine is your quarterly newsletter. If you would like to contribute

your news and views to the next edition, please send items to

communications.team@bcpft.nhs.uk by Thursday 29th January 2015

Michelle wins National Award! Congratulations to Michelle Cash on winning the Outstanding Dementia Support Worker Award at this year’s National Dementia Care Awards.

Michelle works as an Occupational Therapy Technician at Blakenhall Day Resource Unit and was nominated by Yvonne Darby, Team Leader. Michelle fought of stiff competition from across the country to be shortlisted including undertaking an intensive interview with a panel of expert judges in London.

Michelle said, “I was nervous before the interview but soon got into my stride once I started talking about the role I love.”Michelle was invited to the final National Awards Ceremony held in Brighton on Tuesday, 11th November, where at 11pm in the evening after an exhausting day, she was announced as the winner and called up to the stage to receive her award. Presented by Paul Sinha, of The Chase fame, Paul asked Michelle if she was ‘OK’ because she looked so shocked.

Michelle said, “I’m absolutely delighted and lost for words about receiving this award. I had no idea that Yvonne had nominated me. I love my work and seeing the difference I can make in a person’s life gives me great job satisfaction, but this recognition is the icing on the cake.”

Yvonne said, “Everyone in the team wants to say well done to Michelle on receiving her truly fantastic award, she is an inspiration to all of us.”

Did you know that the Trust has its own charitable arm where funds are held for charitable purposes to improve the patient /service user experience and staff experience?

The charitable arm has been around for a long time but it turns out not a lot of people know about it! We want to change that by re-launching the charity, giving it a name and an identity of its own so we can generate more funds for our many good causes.

What do you think we should call our charity? Remember the charitable funds support all our services across the Trust. Charitable funds are not allowed to plug any gaps in funding from our commissioners. Instead they provide ‘added value’, such as paying for a trip to the beach for patients and carers, for art materials, yoga mats or

improvements to the environment, such as the barbeque area for the patients at the Gerry Simon Clinic in West Bromwich.

Hallam Street Fete, Penrose Fete and Le Tour de Black Country Canals, are all examples of staff-led fundraising initiatives that have generated valuable contributions for the charity. We also have a MyDonate page where people can make a donation online (search for Black Country Partnership NHS Foundation Trust Charity).

If you have any bright ideas about the name for our charity – please contact the Communications Team on 0121 612 8032 or email communications.team@bcpft.nhs.uk There’s a £25 M&S voucher for the person with the best suggestion.

Help us flex the muscles of our charitable arm!

Years 7 and 8 receive needle free flu vaccineSchool health advisors and admin staff across the Trust’s Children, Young People and Families Division have been putting their best foot forward in the fight against flu as they have been administering nasal flu spray vaccines to year 7 and 8 pupils across Dudley.

The immunisation is part of an NHS England and Public Health England’s pilot scheme to prepare for the winter months ahead. The scheme offers a simple, painless nasal spray to children in years 7 and 8 to reduce the risk, and offer protection against the flu virus.

In the Trust’s first session, at Bishop Miller School in Dudley, a fantastic 140 vaccines were successfully administered. It is hoped this preventative measure will stop the spread of the virus through the school, and to friends and family members who may be more vulnerable to its effects.

By the end of the autumn term the teams will have targeted 20 senior schools in total with the expected up took of pupils reaching in to the thousand’s.

Well done to everyone involved in rolling out the vaccines and leading the way with the fight against flu.

Paul Sinha, Michelle Cash, Catherine Ross, Editor of the Journal of Dementia Care