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10 IMPORTANT LESSONS FROM 30 YEARS IN THE ACCOUNTING

PROFESSION

Rob Pillans

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1. HOW YOU

BEHAVE AS A

LEADER

MATTERS... A

LOT

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How you behave as a leader matters…a lot

Identify one behaviour in your business that comes from leaders and is mimicked by others

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2. DISUNITY

IS DEATH

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Disunity is death

Continuous struggle

Implosion

Build a bridge

Agree to split

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Disunity is death

Have a process to identify what you want

Disagree/debate in private, agree in public

Have a decision making policy

Get clear on owner remuneration

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Disunity is death

Score out of 10

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3. SMALLER FIRMS CAN

LEARN FROM LARGER FIRMS

AND VICE VERSA

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Smaller firms can learn from larger firms

Recruitment

Training

Performance feedback and management

Career planning and management

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And vice versa

Take a few risks – just try stuff and see what happens

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Smaller firms can learn from larger firms…..

Identify one thing could you change in relation to recruitment, training, performance feedback or career planning and management

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4. YOU CAN DO

MORE WITH

LESS THAN YOU

THINK

(PROCESS AND

PEOPLE)

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You can do more with less than you think

Eliminate

Simplify

Standardise

Automate

Philippines (outsource)

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Identify one task or process you could eliminate, simplify, standardise, automate or outsource

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5. THE PHYSICAL WORK

ENVIRONMENT MAKES A

DIFFERENCE

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The physical work environment makes a difference

Assess message being sent to clients and team

How do our people work best?

How do we support that?

Get the team involved

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The physical work environment makes a difference

What is one change you could make to your physical work environment?

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6. TALK TO

YOUR

CLIENTS AND

YOU GET

WORK

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Talk to your clients and you get work

Systemise /schedule client visits

Use structure / tools to assist

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Talk to your clients and you get work

Who genuinely has client visits systemised/scheduled?

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7. IT MATTERS WHAT YOU

MEASURE... SO MEASURE THE

IMPORTANT STUFF

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It matters what you measure

Prospects

Clients

Team

The end results

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It matters what you measure

What is one thing you could start measuring (and managing) when you return to your office?

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8. MAKE THE

MONEY

IRRELEVANT

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Make the money irrelevant

Identify and manage your moments of truth for “wow”

Do what you say you will do

Take a genuine interest

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Make the money irrelevant

What is the one client or team initiative you will implement next week?

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9. SUCCESS NOT

PERFECTION (THE 80/100

RULE)

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Success not perfection (80/100 rule)

Identify what you do at 100% that only needs 80%

Identify what you do at 80% that needs 100%

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Success not perfection (80/100 rule)

What is one thing you do now to 100% that you could to 80% without risk?

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10. SENIOR ACCOUNTING

PEOPLE SPEND 50% OF THEIR TIME ON

STUFF THEY SHOULD NOT BE

DOING

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Senior accounting people spend 50% of their time doing stuff they should not be doing

What one task will you delegate to someone else (identify who)

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1. How you behave as a leader matters.. a lot

2. Disunity is death

3. Smaller firms can learn from larger firms and vice versa

4. You can do more with less than you think

5. The physical work environment makes a difference

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6. Talk to your clients and you get work

7. It matters what you measure, so measure the important stuff

8. Make the money irrelevant

9. Success not perfection (80/100 rule)

10. Most senior accountants spend at least 50% of the time doing tasks that someone else should be doing

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Score out of 100

Three action points

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