THE SPORT OF BUSINESSImproving your Customers Experience

PURPOSEThis workshop will examine how to grow your customer base, increasemembership and retain a successful workforce by designing and implementing a positive customer experience across your business.

benefits- Meet, Greet, Share, Compare ideas.- Learn more about your customers and what they want as oppose to - Learn more about your customers and what they want as oppose to want you want to sell them.- Meet an industry leader in customer service and learn how their business approaches the customer experience opportunity.- Identify the customer service expectations within your business and map the customer experience from Check-In to Check-Out.- Examine your team and identify strategies to ensure that your team can deliver the customer experience expected by your business. deliver the customer experience expected by your business.- Workshop strategies to improve your customer experience and increase participation according to your objectives by designing products for your customer.- View a range of tools and resources to support your club including surveys.- Attendees will receive a 1 hour complimentary session to review and discuss their club’s leadership and governance opportunities.

www.citeams.net

After almost 20 years as a leader and champion of the customer experience across 5 star hotels, first-class boutique regional properties and Golf Clubs, Damian understands the importance of customer engagement and delivers his workshops with passion, honesty and accuracy.

ContactDamian – 0497 424 193E: sportofbusinessdb@gmail.com

WHO SOULD ATTEND?Committee Member, Leaders, Operational staff and sales teams

your investmentTime: 3hrs*Executive Team Committee