THE SKIN THERAPY CLASS SCRIPT - Temple Spa THERAPY SCRIPT JUNE 20… · skin care routine at the...

THE SKIN THERAPY CLASS SCRIPT

OPENINGInvite guests to wash hands and take their seats.

Thank the host and let her introduce each guest and how she knows them. Make a special note of each person’s name on a table plan and refer to them by name during the class.

Introduce yourself. Ask them to pop their mobiles on silent, but first to take your details - entering it under “T” for Temple Spa/Liz Warom. This also gives them your website address. I am your personal consultant and I will look after you, kind of like a personal trainer or personal shopper for skin & spa.

1. Has anyone not yet heard of Temple Spa?

2. Temple is another word for the body and spa is another word for space - your space. Our philosophy is “your body is a living temple, honour it, enjoy your life and live it to the full” so it’s a great message and it’s weaved throughout the entire brand and business.

3. You will find Temple Spa in stores like Harrods & Selfridges and we have some amazing luxury spas.

4. If you can get to one of our spas you would love it, but the great news is that tonight we are going to emulate one of the treatments called “My Kinda Skin”. You are going to be your own therapist and I will give you lots of tips and techniques from the spa.

5. I LOVE my job. I have been a Lifestyle Consultant with Temple Spa since... and I first fell in love with the products when I discovered

them at a class like this and I now teach classes myself with beautiful women just like you. It’s an absolute joy.

6. The brand is British and privately owned. The founders are renowned product creators and whilst travelling throughout the Mediterranean for a year they discovered the Med diet is not only one of the healthiest on the planet, but the ingredients are as good for the skin as they are the body. In other words, you are what you eat. The contents look like a visit to an organic market so expect to find delicious ingredients such as olive oil, basil, tomato, pomegranate and so on.

7. We also work with doctors of derma-science and artisan herbalists. As well as an abundance of botanical ingredients, we also use state of the art technology that means every single skin care product has anti-ageing benefits, great news whether for prevention or cure.

8. The other important thing about Temple Spa is our unique textures and aroma. If you look at anyone who tries a product, they check the texture on the back of their hand and then the smell! We brief cashmere to our laboratory and this is important so that we feel instant gratification as well as knowing anti-ageing gives us long term results. Aromatic fragrances give a lovely fusion of aromatherapy and skin care.

Not all of the above points need to be said at once, some can be woven into the class as you go. You don’t want to overload your guests with information at the beginning.

The introduction should be short, punchy and inspiring. People are actually more interested in getting into the products!

Temple Spa Lifestyle Consultant Manual | May 2014EQUIP - 6

THE SKIN THERAPY CLASS SCRIPT

SKIN ANALYSIS AND WORKSHEETRemind the guests that this is a class and as such, they can write notes as they go. They will be taking this worksheet home with lots of tips.

To help us work through the facial, I would like you to pull out your first worksheet and just like in the spa, the first thing we have to do is analyse your correct skin type. I’d like you now to look at each group of questions and please tick those answers that you most relate to.

Give everyone a couple of minutes to fill out their worksheet and then go round the group and listen to the answers. Listen out for anyone who has sensitivity and if so, let this over-ride any other skin type.

We have 5 skin types all with very different textures, but we also have some products that give “special attention” to certain areas of the face and areas of concern, so you can wardrobe and customise. You

might want to highlight on the drawing on the back of the assessment where your areas of concern are.

Advise guests they can try out two skin types if they’d like to check the difference. In this case they would divide their face in two vertically (mark the face diagram on the back of the worksheet with L & R).

MIX N MATCH. Be prepared to help any guests if they are confused or feel they are more than one skin type. It can be an advantage if a guest tries more than one range, so don’t be worried about mixing and matching between skin types. The guests love it if you will allow them to do half their face with say one mask and the other with an alternative.

As a rule of thumb, we suggest that if someone is sensitive in any way, it’s always best to let them use the entire sensitive range.

To make the theory practical why not share your skin care routine at the class. It is also a great way to highlight how quick and easy the routine is. If you can, make a note of which skin type each guest has so that you remember to refer certain products to particular customers!

Worksheets - prices are illustrative as they are subject to change

Temple Spa Lifestyle Consultant Manual | May 2014EQUIP - Page 17

CLEANSERSBring over the platform of cleansers and place it in front of you. Talk about each of them in turn (don’t pass the products around).

A proper skin care regime starts with cleansing. It’s crucial for healthy skin. Deep cleanse at night, light cleanse in the morning. It’s important to cleanse before retiring because our temperature is elevated at night and this causes pores to open, so what is on the skin will go into the skin - stale make up, daily grime and pollution goes to the bottom of the pores and so cleansing before bed flushes this out.

IN THE BEGINNINGDeep cleansing melt - dry skinThis is a real desert island product. A spa in a jar and our best example of texture, smell & performance all coming together. It’s handmade in Suffolk and has a crystalline structure that occurs in the unique manufacturing process. Each pot is hand-made and therefore carries a supplement cost. It’s actually Nigella Lawson’s favourite product. In the spa we do a double cleanse, however In The Beginning performs like a double cleanse naturally. Remind about using muslin cloths to remove (don’t try and wash it off).

BE GONEKind-hearted cleansing lotion - sensitive skinYou will notice first how beautifully rich this product is and whilst it is colour and fragrance free, it smells divine. A lot of cleansing lotions are thin and just sink into the skin. Be Gone contains a complex called Calmaderm™ that’s designed to help sensitivity and it has a very clever elastic texture, designed to work deep in the pores, ‘springing’ back the debris and flushing out deeply embedded impurities and make-up. You can remove this cleanser in a number of ways: either a dampened face-cloth, wash it off with warm water as it is water soluble, or take it off with a dampened cotton wool pad. Tissues are not a great idea as they contain wood fibres that can scratch the skin.

GOOD TO GO Naturally normal cleanser- normal skinIf you are blessed with pretty normal skin and love natural nutrition then you’ll love this cleanser that’s packed with nature. It’s been developed for people on the run who need a quick yet effective wash off

cleanser that leaves the skin soft and nourished without leaving it taught. If you are going to try this, splash your face with water, take a couple of pumps of Good To Go and the clever mechanism turns the formula into a luscious creamy lather and then you rinse off with clean water.

DUAL ACTWet & dry cleansing lotion - combination skinThis is a really clever product and as the name implies it can be used in two different ways - wet or dry, depending on how your skin feels and what it most wants. It contains a complex called Combiderm™ which is formulated to combat the effects of a split personality skin. If you need a good deep cleanse you will probably want to apply it like as a lotion cleanser and remove with a hand-hot face cloth, but if you want to reduce oil and leave skin really fresh, splash your face with water and work up the product to a light foam and then rinse off.

WAY TO GO Cleansing wash gel - oily skinThis is a great wash off cleanser that appeals to soap & water lovers or people who love that squeaky clean feeling. If you have oily skin or like to use a quick and easy product, this is a brilliant detergent-free formula that doesn’t dry out the skin. It has a clever complex called Sebaderm™ that’s perfect for addressing excess oil & sebum, and has a natural foaming agent making it a good one to leave in the shower. It’s also loved by guys & teenagers.

GO EASYGentle Eye Makeup Remover - all skin typesGo Easy is gentle yet effective and specially formulated for the more delicate skin around the eye area. It removes all traces of eye make-up without leaving a greasy residue, plus it’s very soothing, cooling and helps the eyes feel refreshed.


INSTRUCTION FOR USING CLEANSERSAsk each person which cleanser appeals to them. Ensure this corresponds with the skin type they had identified on their worksheets. Pass the relevant cleanser to each person (ask them to use an amount about the size of 5p piece) to each person on their spatula or palm of hand. It’s best that you do this, don’t just hand around the bottles.

If anyone is unsure about which cleanser to choose, allow them to do half their face with one and half with another.

Remember to encourage the guests to write down the name of each product they use as they go along on their personal skin therapy prescription, especially if they are going to mix and match between skin types, that way they’ll remember at the end and it will be easier to work out which collection of products is not only right for them but will save them money at the same time.

Now we are ready to cleanse, so using upward strokes, massage this onto the skin. It is very important that you always use the correct movements on the face, as this will go a long way towards helping prevent lines; use upward and outward strokes with little circular motions around the side of nose, temples and chin.

Get everyone to remove their cleanser with a dampened face cloth. They need to hang onto it as they will be using it to remove their mask in a moment. Instruct Good To Go/Way To Go guests to go to the bathroom to wash of theirs (give them each a fresh dry flannel).

If guests are wearing eye makeup, give them Go Easy, applied to two separate dampened cotton wool pads, one for each eye. Ensure the cotton pad is placed over each eye and held lightly for a few seconds, then wiped gently downwards, following the direction of the lashes to remove eye shadow and mascara. The pad should then be moved from the outer edge of the eye all the way underneath the lashes towards the middle of the nose, taking care not to move the eye-make up into the eye (it is frequently mascara that has got into the eye, not eye make-up remover, that makes eyes sensitive).

In our spa facials we always double cleanse, obviously we do not do this at the class because of the time it takes, but double cleansing is a fantastic tip to do at home.

You would normally now use a toner to close the pores and we’ll be using one soon, but for now, we’re going to move onto the masks.

MASKS & SCRUBSPlace the Masks & Scrubs platform in front of you. Again, describe without handing around (as this distracts them from hearing what you have to say).

Masks are your once a week spa treatment and there are two main reasons why we use them - to either deeply cleanse or deeply hydrate the skin. Masks contain a concentration of active ingredients and are designed to do their job in just 20 minutes. Let’s go through each one and again, you can map the skin and mix and match a couple.


QUENCH Rejuvenating face mask - dry skinJust as the name suggests, this luxurious mask is designed to literally drench and quench the skin. It really plumps and softens, leaving skin radiant and hydrated - just like a drink for the skin. If you feel your complexion is dull, dry and perhaps a little over-exposed to the elements this is the one for you. Take one on holiday, or use it at weekends to give the skin a mini-vacation. Quench is a non-setting mask and you will probably find that your skin will absorb most of it. You can either pop it on the skin for 20 minutes when you are having a relaxing bath, or if you really want to treat your skin, leave it on for a couple of hours or even overnight. It’s also great on rough knees and elbows!

BECALMSoothing face mask - sensitive skin Becalm does exactly what it says on the jar - a mask to settle and soothe your skin and encourage it to be calm when stressed and unhappy. This mask helps to reduce redness and can be a great antidote to the negative effects of adverse weather – sun or wind burn. The purpose of the mask is to deliver a boost of vitamins and plant extracts to the skin, to give it some strength and to leave it smooth and supple.

So that takes care of deep hydration, now let’s look at deep cleansing...

PURIFICATIONDeep cleansing mask - oily skinThis is what we call a vacuum cleaner for the pores! It contains botanical extracts and is a fabulous deep pore cleaning mud mask that is designed to purify (as the name suggests) and de-congest those really troublesome areas, particularly around the nose and chin. Included in the formulation are ingredients which are great for controlling excess oil and treating breakouts and eruptions. Purification is great for guys, teenagers and for backs too! (This is a great product to pass round to demonstrate texture & smell)

THE POWER BREAKFASTNutritious scrub & mask - combination skin If you were going to have a healthy breakfast, you might have some oats, honey and some fruit. Well, we blend those same ingredients to create a kind of facial muesli, we even soak the oats overnight in fruit juices then add the honey to produce this hand blended mask. This is the perfect choice for a classically combination skin, as it will deep-cleanse the pores, absorbing excess oil, whilst hydrating the drier areas of the face. If you have time, apply to the skin for 20 minutes whilst taking a bath. If you don’t have the time, it’s also a really effective scrub which can be applied for just a minute on dampened skin and washed off. The great thing about this product is that it contains papaya juice that is a natural AHA (alpha hydroxyl acid) which will naturally dissolve dead skin cells and brighten the skin. Use circular movements which creates a kind of micro-dermabrasion on the skin, adds brightness, reduces dullness and fatigue.

So that’s deep hydration and deep cleansing and we now have a brilliant product that does both of those things in one...

BREAKFAST SMOOTHIE Naturally normal exfoliator - normal skin It is very important to exfoliate once or twice a week to remove surface dead skin cells, soften the skin and stimulate the regeneration of new skin cells. Sometimes your skin would love a facial but there’s just no time, so this scrub mask is a nutritious alternative that cleanses and polishes in one go. Just like a healthy breakfast smoothie, this non- abrasive cream scrub won’t upset the balance of your skin, but removes dead skin cells to reveal a naturally bright complexion. This is perfect for all skin types and can be used in conjunction with other masks and is gentle enough to be used two or three times a week. It’s ideal for teenage skin and a great one for the shower.

INSTRUCTION FOR MASKSLet everyone choose their masks. Pass round an amount about the size of a 5p piece on their spatula and let them apply it to the skin, steering clear of the eyes. Again, they may try two types (unless sensitive).

If guests are not used to using masks, their skin will be telling them it has been neglected and they may


experience some initial tingling until they get used to the product. This is completely normal but to minimise any disruption to the class, get the mask onto the skin, leave it on long enough for guests to experience the texture and after no more than a couple of minutes have them remove the mask with the damp face cloth explaining that rather like exercise it is a good idea to build up to the required 20 minutes.

This is often a great time for guests to get out their mobile phones and take photos of each other for Facebook, Instagram and Twitter, to share the fun.

This is time to clear the table of debris, gather the pots back and place back nicely on the display platforms. Put the platforms back on the side, and keep the table in front of the quests tidy. Pop dirty flannels in a zip-lock bag for laundry later.

At the spa, we steam the face before applying masks to ensure the pores are open. You can do the same by pouring boiling water in a bowl filled with some fresh herbs and making a tent over your head to catch the steam. Don’t get too near the water, or you’ll burn your face, but after a minute your skin will be ready to receive the mask and will go to work twice as well.

TONER

TONING ESSENCEAlcohol free, essential mist toner - all skin types

We like to call this the tonic water without the alcohol! Toner is the final stage of cleansing that removes last traces of cleanser, refines the pores, tones up the skin and neutralises the skin, thus preparing it for moisturiser. We often think that by using cleanser we’ve cleaned the skin thoroughly, then we use a toner and notice that the cotton wool is removing even more debris and make up that has been flushed to the surface.

Our Toning Essence is alcohol free, so it is mild yet effective and is suitable for all skin types. You will just love the fragrance - inspired by favourite Mediterranean salads such as tomatoes & basil, melon & ginger and all the citruses.

It’s also a great rehydration spray, or spray toner over make-up to set, which takes the shine off the skin.

INSTRUCTIONS FOR TONING ESSENCEAlways demonstrate a FULL Toning Essence; it doesn’t look professional to show a half empty bottle! Dampen pads with water and Toning Essence in advance so it’s nice and easy to get the product on each guest’s skin quickly. Pass out the pre-dampened cotton pads.

Inhale the fragrance... bottled Mediterranean, mmm... doesn’t that smell remind you of summer holidays?! Now wipe these gently over the face and neck. Notice the debris that comes off on the pad.

NOTE – get Be Strong on the skin straight after Toning Essence, then talk about it. One full pump of serum per person, spread it over palms and press it into the skin, stippling the surface.

Now pop this serum on straight away and press into

your skin whilst I talk about what it does.


SPECIAL ATTENTION ‘RADIANCE’Bring over the tray with Skin Truffle and The Radiance Collection on it.

You are now going to use the products that will give radiance & rejuvenation.

BE STRONGThe ultimate strengthening serum - all skin types We call this our “super juice” for the skin, it is a serum, not a moisturiser and it’s designed like underwear to smooth out and improve what’s going on underneath the skin. Around every 28 days, our skin renews itself. This process slows up a bit when we’re older. Plus, when we are stressed, the nerve endings beneath the skin become frayed, causing the surface of the skin to look fragile, dull and unhappy, so if we can feed those baby skin cells with a serum while they’re new, by the time they come to the surface of the skin they are in better shape, which in turn will help to improve the condition of our skin. Be Strong has a cocktail of vitamins, our Calmaderm™ complex and de-sensitising ingredients such as liquorice and lavender that tell the skin to behave, imitating a sense of calm, rather like a lullaby for the skin.

If your skin is particularly neglected or has been under the weather recently, it will be a tremendous support. You can use it as a short two week course or use everyday like a vitamin supplement.

One of the ways we use this serum in our spa treatments, is to put five pumps into a small bowl of Greek yoghurt and a teaspoon of Greek honey, whisk it up and use it as a marinade for the skin. Just as you would marinade meat to tenderise it, the same is true for the skin and it soothes and softens the skin. It’s also particularly good after sunbathing.

What are the first two signs of ageing? Eyes and neck.

WINDOWS OF THE SOULGentle eye treatment - all skin types This is our best selling product and it’s quite possibly the best eye product you will have ever used. The skin is fourteen times thinner around the eye than the rest of the face it therefore needs a very particular type of formulae especially for this delicate area. It has a gel-balm texture, which means it

is light enough to alleviate puffiness, dark circles and fatigue, yet it’s rich in hydrating ingredients that address fine lines and premature signs of ageing. The gentle formula is great for all skin types. Windows of the Soul contains milk thistle, which is also a great supplement to take for cleansing the liver.

Always treat the area around the eye very gently, using only your wedding ring finger to tap Windows Of The Soul lightly into your skin, starting at the brow and working out then inwards.

Remember that a healthy intake of water each day helps to flush toxins and excess fluid (caused by over indulgence or lack of sleep) from under the eye, helping to further banish dark circles.

EXALTFirming neck gel - all skin types Exalt is our second best selling product and it’s easy to see why as it is totally divine! We call it a ‘nip and tuck in a jar’. The first thing you will notice is the texture; it is a light, yet luscious gel that sinks into the skin easily, leaving it very smooth. In just a few minutes you will visibly see and feel the difference in the skin on the neck, but the important thing to remember is that Exalt used daily, also improves the elasticity of the skin over a long period of time. You will see results immediately, but with daily use within 28 days the results are incredible. It includes special anti-ageing ingredients


such as red pepper, grape seed and wheat protein to firm and lift, tackling those unwanted lines and wrinkles. The natural rose fragrance is also wonderful for soothing frazzled nerves.

Give each guest a chickpea amount of Exalt on the back of their hand. Get them to rub the backs of their hands together and

stroke or roll upwards to their neck. Be sure not to let guests use too much product.

REPOSEAromatherapy resting cream - all skin types Repose is another word for rest and recline and this aromatherapy resting cream is designed to be used whenever you or your skin wants to take a rest. Typically this would be overnight. It has a stunning fusion of ten relaxing essential oils so is affectionately called “a good night’s sleep in a jar”.

Repose has a most beautiful texture, light yet rich and sinks in immediately. With a blend of vitamin B, C and E, it is a vitamin booster for the skin and a complete joy to use. Its aromatherapy and skincare in one.

If you ever look in the mirror and think “I wish I could just look less tired” here’s a brilliant way to use this product is on what I called a Slumber Day. You know the one, you pop conditioner on your hair, cleanse the face and put a good layer of Repose all over the skin and let it settle in over a couple of hours as you pad around the house. It will help take the tiredness from your face and restore lost radiance.

Pass round a small amount on the spatula and suggest each guest finds a place on their forearm to try the texture and fragrance, waving their arms in the air to catch the aroma. (This is not applied on the face at the class).

Mmmm...doesn’t that smell delicious? I bet you could fall asleep right now!

HOST PRESENTATION This next section introduces Skin Truffle and is an audition for each guest to book their own class.

I’m going to give you a sneak preview of an amazing product that you’ve probably all heard about by

now – Skin Truffle. It is the number one best selling product in Harrods and our spas. As you can see on the worksheet, it is our most expensive product, but believe me, once you’ve used it you’ll know why. I have many clients who purchase this product from me, but now is the time for me to mention that only at our classes do we make it possible for our wonderful hosts to have one absolutely free.

Just like when you go to friends place for supper and you take a bottle of wine or gift, we always give a gift to our hosts and here are some examples of what you might get.

Show the real items, or show this month’s promo in a MUJI frame.

A TASTE OF TEMPLE SPAThis is a fabulous collection of 12 top-to-toe skin & spa products and only available at our Spa to Go classes - it is not available anywhere else.

TRUFFLE DELUXE We also offer as host gifts the options of Special Edition Body Truffle and Special Edition Truffle Noir, two equally amazing products in our Truffle Deluxe Collection. And of course, as mentioned, we have our Special Edition Skin Truffle.

These Truffle gifts are full retail size and valued at £60 to £100 and you can receive these as a thank you gift for hosting your own class. I teach Skin Therapy, Spa Therapy, Soul Therapy and Master-classes, so there’s lots of choice. I would imagine as you’ve been sitting here you’re already thinking of friends and people in your world who would love this kind of thing. You might want to start jotting down some names that come to mind and we can sort out a date together later. So, onto this delicious Skin Truffle...

SKIN TRUFFLETotal facial radiance treatment - all skin typesThis is your ultimate rejuvenation product and it is designed to substitute or indeed become your daily moisturiser. You can use it as a one off to pep up your skin and give you instant radiance, or everyday as a long term anti-ageing product. It contains a plethora of unique ingredients. If you think of all the things you associate with celebration, they’re all in here: black summer


truffles, champagne grape extract, chocolate and strawberries, which are strong in anti-oxidants and anti-ageing benefits, along with micronized diamonds, gold and silk that bring lustre and radiance to the complexion. Finally, a really clever patented ingredient called HappyBelle-PE.

Have you ever looked at a photo of yourself when you looked really great, such as a wedding, child’s first sports day or another occasion when you looked radiant and glowed with happiness? You were releasing endorphins or T-cells, or in other words “happy molecules”! HappyBelle-PE mimics this effect on the skin and this is why we call Skin Truffle - “happiness in a jar”.

I’m going to let you try just a little amount on one side of your face and you will be putting your skin type moisturiser on the other.

Ensure you give out only a teeny-tiny amount on the spatula. Tell them to make a note on their face chart which side they have applied it. Instruct them to dot it on one side of the forehead, one cheek and one side of the chin and to use upward and outward movements and lightly massage into the skin.

Doing this now will give it time to sink into the skin and do its job with radiance appearing when the micronized ingredients come to the surface.

You could read an extract from The Beauty Bible here for added credibility.

MOISTURISERSBring the platform forward with all the moisturisers.

Now finally... moisturising is a vital step for all skin types but it’s equally as important to make sure we are using the right moisturiser to balance our skin type.

For example, there is a big difference between dryness and de-hydration.

Let me explain. The skin is the body’s largest organ and when dehydrated it will take water from wherever it can find it. So if you feel you have dehydrated skin you are possibly not drinking enough water (you need 2 litres+ per day), but if you have dry skin, not only will your facial skin be dry, but your shins and arms will be flaky too. Do the back of hand test and see if when you pull the skin up it drops down quickly or not (the latter is dry skin).

Temple Spa moisturisers are legendary, each with its own unique ‘to die for’ texture and ingredients.

DOUBLE CREAMHydrating moisturiser - dry skinThis stunning moisturiser is just what you need if you have ever said ‘I doubt there is any product that is rich enough for my dry skin’. Called Double Cream, that’s exactly what this formula is like. A rich, creamy texture that sinks in immediately. A little goes a very long way and it leaves the skin full of vitality - your friends will think you’ve been on a holiday after you use this! It contains the Phirmaderm™ complex with powerful anti-ageing ingredient to re-hydrate and firm the skin.

BE STILLSettling moisturiser - sensitive skin This is one of the most beautiful moisturisers you will ever use, we call it liquid silk. There is no fragrance or colour and with the Calmaderm™ complex it is extremely soothing and comforting especially to sensitised skin. It has a lightweight, yet luscious formula, but doesn’t leave a greasy residue on the skin. It leaves the skin feeling dewy.

We get amazing feedback for this product. For example, one of our customers who had a lifelong eczema problem found that after one week, his face had completely cleared up and the condition has not returned. This may well be the liquorice which is known to be a wonderful tissue healer, both internally and externally.

MY GOODNESSNaturally normal moisturiser - normal skin As the name implies, this fabulous moisturiser is packed with goodness, rather like a visit to an organic market.


It has a natural blend of Mediterranean fruits, vegetables and botanicals, so it’s like your ‘five a day’. The texture is like liquid cotton and leaves the skin feeling soft, fresh and nourished (just like that clean fresh feeling when you’ve changed your sheets!). My Goodness is not only perfect for naturally normal skin but has great regenerative, anti-ageing properties too.

MOISTURE TO GOBalancing moisturiser - combination skinTwo skin types on one face is not easy, an oily T-Zone with sometimes even dry patches elsewhere, but Moisture To Go deals with both really well. This is a really clever formula that we affectionately call our telepathic moisturiser - its ingredients act like invisible ‘micro-sponges’ which absorb excess oil, whilst re-hydration ingredients feed the drier bits. The Combiderm™ complex balances the skin and silky silicones act almost like “polyfiller” to smooth fine lines and the result is an altogether silky complexion. It has a gorgeous texture that feels like liquid velvet. This is our best selling moisturiser for men, so if your partner needs help, this is the one for him!

MOISTURE MATTEMattifying moisturiser - oily skin This is one of the most clever products you will probably ever use. It uses state of the art technology, providing a most amazing texture, whilst using classic Mediterranean ingredients such as pomegranate, sunflower, myrtle, lemongrass and anise, known for their suitability for oily skin. It targets any patches on the skin that are super shiny, and is what we call anhydrous formula, meaning it contains no water. It’s also oil free and the Sebaderm™ complex helps reduce oil and mattify the skin, along with more micro-spheres and each particle absorbs up to four times its own weight in sebum. It’s also fantastic as a makeup primer. It’s liquid cashmere.

INSTRUCTIONS FOR MOISTURISERSBecause the guest has already got Skin Truffle on one side of their face, they should choose just ONE moisturiser for the other. Help guests to diagnose their correct one and pass the product round. Instruct them to take just one pump’s full, or with Double Cream a tiny amount on the spatula.

Remember to use the upward and outward movements.

Clear the table of product. Pop the Super Starter & Radiance collections onto platforms.

How does your skin feel?

Comment on how wonderful everyone’s skin looks.

At the spa if we can see a client’s face has not absorbed all the SKIN TRUFFLE or moisturiser we split a tissue and layer over the face to absorb any excess. Ensure you don’t use too much of our products as the formulas are highly concentrated.

COLLECTION PRESENTATIONNOTE – memorise these collections, pricing and saving so it is natural and flowing. Always put the Super Starter on a presentation tray with a full Toning Essence and Radiance Collection on another tray to one side, so you can smoothly move from one to another, then push the trays together to demonstrate easily and SHOW & TELL what you are explaining.

If you are a savvy shopper you will love these offers and they are exclusive to our classes. The good news is you can pay by credit card if you like and like buying from Amazon, everything will be delivered directly to your home or work in 3-5 working days. I also will call you in a couple of days to ensure all is well and cover any questions you may have. You will love the way the products arrive. You have my details and it will be my absolute pleasure to be your Temple Spa Lifestyle Consultant from now on.

SUPER STARTER COLLECTIONSo... the Super Starter is just as the name implies, a super way to get started on a Temple Spa skin care regime. It’s all you need for a daily routine, plus your once a week spa treatment. So, we have Toning Essence, plus your choice of any cleanser, mask and moisturiser. This would be £92 if you bought


everything individually, but we give you the spa treatment mask absolutely free, full size, which brings the cost down to just £68. This works out to be just over £17 per product and this is premium skin care. Plus, because its all concentrated formulations, this collection will last you around 4 months.

RADIANCE COLLECTION

As I mentioned when we were using this group of products, they’re all about radiance, which is what this next collection is called. These are the products that could even be used alongside any skin care you’ve already got at home as each one looks after a specific area of special attention. Windows Of The Soul eye treatment, Be Strong strengthening serum, Repose overnight recovery and Exalt neck treatment. Radiance restored! Bought individually the value would be £138, purchased together and we give you

the Repose worth £38 absolutely free. This is £100, which is about the price of a spa facial, whereas with this collection you’ll have results-driven skin care every day for four months.

IT’S ALL ABOUT ME COLLECTION

Now push the two collections together to create IT’S

ALL ABOUT ME.

This final collection is just amazing and our very best of offers. It’s called It’s All About Me and it really is. Your entire daily, nightly and weekly routine for the price of a luxury facial. Individually it would come to £230, but we give you almost the Super Starter absolutely free (segregate the 3 free products) so it comes to just £153. That’s about £1.26 per day. This is a skin investment, but one you’ll be glad you made if you decide you are going to treat yourself.


ORDER FORMSAsk guests to pull out their order form from under the placemat.

Now, there are actually two opportunities on this order form for you to pay me a ‘compliment’ if you’ve liked what you’ve experienced during this class. The first compliment for would be for me to conduct a class in your own home.

The second compliment is that you would love what I do and be interested in becoming a Temple Spa Lifestyle Consultant.

I also just want to share that I’ve met some people here who would be fabulous doing what I do and I’d like to catch up with you after!

Point out the gift message section. If you are buying for someone else, or you want to send yourself a lovely message, lots of my clients do!

Explain the importance of writing clearly, one letter or number wrong and the order won’t go through.

PERSONAL CONSULTATION TIMESo that’s really the end of the class. I hope you’ve enjoyed this as much as I have. You have been amazing, thank you so much. I am now going to spend just a little time with each of you individually, I need to ensure we got your skin type right and answer any individual questions. Who has to leave early? Ok, you and I will start together first.

Position yourself somewhere on a sofa, stairs or where you can speak individually to each guest without reaching across someone else. In this time, you bring closure.

Wish list: If money was no object what would you love? Am I going to see you again? I hope so. Oh you live in... I would love to open up there.

• Ensure the order has been filled out clearly and readable.

• If you are given cash, count out in front of them and write ‘PAID WITH THANKS’ on the order form.

• Remind the guests that the delivery will be direct to their home (or wherever they want it delivered, e.g. to work).


PRODUCT NAME PRICE QTY SUBTOTAL

Card holder name

• Remind them that orders less than £50 will pay the handling charge of £3.50.

• When you ask them what their favourite product was (or the ‘if money was no object’ question), pencil a star beside it on the order form.

• Prop your Monthly Planning Sheet in front of them and ask them when is a good date to come and do a class for them. You can always use a favourite product as a booking tool.

• Work with a pen and pencil so if people aren’t sure, you provisionally get a date in, and let them know you have a waiting list.

PACKING UP• Finish well. Thank people for coming, let them

know you loved it and enjoyed meeting them.

• Blow out candles, giving them time to settle whilst you pack the rest of your case.

• Collate orders, collect All Together Now and any flannels from cloakroom and pack case.

• Thank the host again. Book her for a reunion class with this group, or ask her if she’d like a Spa, Soul or Master-class in a couple of months. Let her choose her gift.

When you get home, text your host that night to say thank you.

H O S T I N G A

SKIN THERAPY CLASS

GUEST PACKSSome consultants like to give every client a stapled ‘guest pack’ at the Personal Consultations at the end of the night. They include:

1. Client copy of order form2. Collection Sheet3. Prescription Worksheet4. Host a Class Brochure5. Business Card


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