The Secret of Success by Chris Edwards
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Transcript of The Secret of Success by Chris Edwards
The Secrets of SuccessWhy 2 million users love the Success Community, and how you can
‘hack’ it
Chris Edwards
Solution ArchitectSalesforce MVP@Chris_SFDC
Chris EdwardsSolution Architect @ MavensMVP and User Group LeaderBlogger @ www.SalesforceWeek.ly
An Introduction to the Success Community
- Find help, ask questions, make suggestions and collaborate -- Help & Training -- Answers -- Collaboration -- IdeaExchange -- User Groups -- Known Issues- Community: authentic and quick interaction with other
users - #Success2M …but are you getting the most out of it?
Two million users can’t be wrong – but what do they use it for?
on success.salesforce.comor the Salesforce Events
app
Answers
WHAT IT IS- Forum for clicks questions, with answers from the community
HOW TO USE IT- Search first, volume of questions is huge and growing- Give details (not just ‘data import is erroring’) and
screenshots - Provide context: edition, object relationships, steps taken- Be appreciative: listen, know it’s a community, mark Best
Answer
THE SECRET- You’ll learn more by answering than by asking!
Tap into the community’s hive mind to solve problems
Collaboration
WHAT IT IS- Chatter: profiles, feeds and groups (bit.ly/SF-featured-groups)
HOW TO USE IT- More free-form than Answers: discuss opinions, best
practices- Share files, links, polls and thanks- Configure your group email settings- Mention groups & share posts rather than posting multiple
times
THE SECRET- The home of the lesser-spotted Product Manager!
Alright stop, collaborate and listen!
IdeaExchange
WHAT IT IS- Community suggestions box: post ideas, vote and comment
HOW TO USE IT- Search twice, post once!- Ideas reaching 2,500 points are guaranteed a PM response- Review Statuses: Under Consideration, Considered for
Future...
- …On Roadmap, Pilot/Beta, Coming in Next Release
THE SECRET- Salesforce want your votes, for more reasons than you think!
Vote early, vote often!
Known Issues
WHAT IT IS- Log of all issues known to be affecting Salesforce customers
HOW TO USE IT- Summary, steps to reproduce, and workarounds- Product Management updates, and Reported By metrics- Status: In Review, Scheduled, Release in Progress, Fixed
- Click ‘This Issue Affects Me’ to be notified when resolved
THE SECRET- Be proactive using IFTTT alerts: bit.ly/SF-known-issues
Bugs, death and taxes… but knowledge is power
UserGroups
WHAT IT IS- Regular customer-organised meetups (bit.ly/SF-user-groups)
HOW TO USE IT- Join one (or more!) of nearly 250 groups across the world- Business, developer, admin, vertical, non-profit, women in
tech - Learn new skills and features to enhance your org and grow- But also share ideas, network to advance your career & have
fun
THE SECRET- You get out what you put in. Have your say & volunteer!
Continue the discussion… in real life!
Summary
- The Success Community is there for you: so use it!- Be proud to be a member of a 2 million strong
community…- But stand out from the crowd by knowing the hacks: -- Be thorough and considerate when using Answers -- Join the discussion and ‘doorstep’ PMs in
Collaboration -- Throw your voting weight around on the
IdeaExchange -- Use Known Issues to your advantage by being
proactive -- Find your local user group to keep collaborating
offline -- Participate and give back wherever you can- Be a good community member, and an informed one!
Join the crowd, but stand out!
Upcoming Chicago Community EventsPresented by Salesforce Community Leaders
Midwest Dreamin’July 21st & 22nd at Navy Pier
Call for Presenters is OPEN! Closes 4/1/16
Sponsorship Opportunities Available, spaces are limited!
To learn more go to: MidwestDreamin.com or @Midwest_Dreamin
Trailhead on the RoadMay 7 – 9 am to 2 pm
Illinois Technology Association 20 N. Upper Wacker Dr. #1200
Registration Opens SOON! Free to attend, space is limited
thankyu