Volunteer and Donations Management The right assistance at the right time

In 2012, 64.5 million Americans

(26.5% of the population) Volunteered

Order vs. Chaos

Keep the help

on the bottom shelf.

Focus on the

survivors

Disaster survivors have a variety of

physical, emotional, and

spiritual needs thatyou can help

to support.

How do I know when, what, where,

and how much aidwill be needed?

?

Coordination is the Key

to success!

!

The needs ofdisaster survivors

and impactedcommunities

are broad

No single gift,

action, or

organizationcan be a complete

solution

but when wework together,

anything is possible!

Aid happens

where needmeets resources

Disaster Timeline:

How can I help

to addressthe needs I see?

?

After you understand the needs of

the community you must

understand the

motivation of your volunteers

and donors.

!

Some people want to be in

“the action”

Some people enjoy the

communityand fellowshipthat comes with

disaster work.

Some people want to be known to

do good.

Some people want to

see what is going on

Some people are called to do

whatever it takes to help people in need.

“Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.”

- Rev. Dr. Martin Luther King Jr.

7 key findings on the perspective of volunteers and donors

from the Ad Council

Donors may believethat goods will

have a greater impact

Donors must feel

empoweredand appreciated

$

Donors may fear that a cash

donations are

impersonal and

can be misused

Motivations for giving are

varied and

powerful

Code 123

Messages must be

clear and provide a

simple explanation of

how their help

will address a need

Volunteers and donorsmust be told that

they are

appreciated

Trust is essential

How do I help my

donors and

volunteers make agreater impact?

?

Option 1: developing a disaster program

When disaster

strikes,

coordinate. Welcome!?

They will be asked about

their skills,

Volunteers will be welcomed at a Volunteer

Reception Center.

assigned to a team leader,

!

given a safety briefing, and put quickly into action supporting

people in need.

Option 2: Leverage partnerships

to get involved

?How do I let people know how they can help?

!You need a

messaging strategy!

!1. What is your goal?

2. What do you need to get there?

3. Who is your audience?

4. How will you reach your audience?

The 4 Cs of effective messaging:

Clear

Consistent

Coordinated

Current

Other helpful messaging reminders:

• Be positive!!!!!

• Establish a presence before the disaster

• Take advantage of active and passive messaging opportunities

• Take into account the motivations of donors

• Have an outlet for generosity

• Have a sense of humor :)

• Celebrate!

“Getting an audience is hard. Sustaining an

audience is hard. It demands a consistency

of thought, of purpose, and of action over a

long period of time.”

- Bruce Springsteen

Key VolunteerMessages:

• Affiliation maximizes impact!

• Know before you go.

• Disasters are dangerous - make sure it is safe before you travel.

• Wait until volunteer opportunities have been identified.

• Be prepared to be self-sufficient.

• Be patient - impacted communities will need help for months or years after a disaster.

Key DonationsMessages:

• Financial contributions ensure the right aid is available at the right time.

• Professional relief organizations maximize the impact of your gift.

• Needs change - confirm what is needed before collecting in-kind donations.

• Donate to trusted organizations that share your values.

The best way to support

#HurricaneNancySurvivors is 2 #donate to a

nonprofit providing #aid . Learn more at:

www.nvoad.org/help

133 characters

Example Tweet:

Hey @PrincessKate ! want to know how to #help #survivors of #HurricaneNancy ? learn the best way to

#give at www.nvoad.org/help

131 characters

Example:

Message resources:

www.NVOAD.org

www.FEMA.gov/donations

www.serve.gov

www.handsonnetwork.org

www.CIDI.org

Where do I go if I need more

help?

?

You have friends!

Visit www.NVOAD.orgto learn more and

get connected with other organizations.

!

Together we are strong. United we recover!

Thank you!