The Principles of Effective Communication PowerPoint
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Transcript of The Principles of Effective Communication PowerPoint
The Principles of Effective
CommunicationLucy Gatenby
Life skills we use to communicate everyday More likely to be successful and confident Employers look out for these skills Have good communication Everyone has them Occur naturally to us
Impersonal Skills
Occurs naturally Feeling shy no eye contact, fidgeting Feeling confident good posture, good eye
contact Body language needs to be used at
appropriate times First impressions are made by body
language
Body LanguageNon Verbal Communication
You can identify how someone is feeling Face shows emotions Used by everyone, everyday, all day Smiling tell that they are happy Frowning tell that they are sad Good communication at work
Facial ExpressionsNon Verbal Communication
People more likely to understand what your saying
Mumbling lack of clarity
Clarity of SpeechVerbal Communication
How fast/slow you talk Too quickly unable to keep up, cant
understand Steady Pace Right balance of pace
PaceVerbal Communication
External Distractions:- Distractions surrounding environment- Noise drawn to noise, disrupts you from
task
Internal Distractions- Stimulated by the brain- Thoughts- ‘I wonder what I'm having for tea’
disruption from task
DistractionBarriers to Effective Communication
Tiredness- Reduces capacity of attention and
concentration- Harder to make decisions
Dehydration- Affects mood- Tiredness and unable to focus- Important to keep hydrated
Lack of ConcentrationBarriers to Effective Communication
Can occur when other people are talking and not listening/ paying attention
Classroom setting
Reduce: Moving somewhere quieterNot allow musicNot distracted by othersAble to focus on work
Ear plugs, headphones potential barrier
Noise ReductionReduction of Barriers to Effective Communication
Sleep Reduction:- Exercise- Healthy diet- Cold water on face
Hunger Reduction: - Eat if able to- Distraction
Dehydration reduction- Drink 2 litres per day
Lack of Concentration Reduction
Barriers to Effective Communication
Require long answer Includes opinion, thoughts and feelings Why? When? Who? Why? What? Good for finding details Creating relationships
Open QuestionsQuestion Techniques
Response short, single word answers Seen on questionnaires Give you short specific answer Good for testing knowledge and decision
making
Closed QuestionsQuestion Techniques
Visual pictures that indicate your emotion Used online on social networks mainly Fun, visual Quick way to indicate feelings = happy = sad Pictorial communication representing
emotion Influences conversation
EmoticonsWritten Communication
Online system for sending and receiving messages electronically
Advantages:- Free- Fast- Gives immediate response- Electronic copy of contacts information in
address book
Most common use of online written communication especially in businesses
EmailWritten Communication
Very useful with written communication Identifies spelling/grammar mistakes Found on software e.g. Microsoft Work,
PowerPoint etc. Without it we have to identify mistakes
ourselves- time consuming, inconvenient Useful for spelling complex words Don’t need to remember how to spell words
Spell Checking and Grammar Checking
This is the button for spell check
Proofing Documents
Read through your text before submitting Identify any errors or mistakes correct Involves deep concentration Errors difficult to spot, Useful if someone else reads your text
ProofreadingProofing Documents