The power of digital ID · 2020. 10. 22. · 37% 37% 31% 25% 16% 2% eID or identity app such as...
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The power of digital ID Survey 2020 Belgians & digitization
Transcript of The power of digital ID · 2020. 10. 22. · 37% 37% 31% 25% 16% 2% eID or identity app such as...
The power of digital ID
Survey 2020Belgians & digitization
itsm
e®-B
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an M
obile
ID: B
elgi
ans
and
digi
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in s
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ns 2
020
(par
t 1 P
riva
cy)
Set up & Methodology
Gender
47%
Age category
53%
Fieldwork was conducted between 20/05 and 02/06 2020 through computer-
assisted web interviews.
N=1015 smartphone owners, representative for Belgian population
10%
19%
19%20%
16%
17%18-24
25-34
35-44
45-54
55-64
65+
Data from GfK Multiscope (bi-weekly screener on a large sample)
Question: Welk type GSM heeft u? Indien umeerdere GSMs heeft gelieve te antwoorden infunctie van uw belangrijkste GSM.
87%of the Belgians owns a smartphone (n=4488)
13% who does not own a smartphone →Outside the scope of the current project
Social class*
Region
Flanders: 58%
Wallonia: 31%
* based on education and profession of the personresponsible for the family income
BXL: 11%
high
low
24%
25%
24%
26%
Class 7-8
Class 5-6
Class 3-4
Class 1-2
Data is weighted representatively
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Next to smartphones, the personal computer and tablet are the most present devices in households, followed by smart TVs. Usage frequency is however the highest for smartphones, smart TVs and work computers.
100%
88%
59%
49%
37%
35%
18%
18%
13%
7%
Smartphone
Computer (desktop or laptop) for personal use
Tablet
Smart TV
Computer (desktop or laptop) for work
Gaming console (Playstation, Xbox, ...)
Streaming device (Chromecast, Apple TV, ...)
Fitness bracelet/watch (activity tracker)
Smartwatch
Virtual Assistant (Alexa, Google Home, ...)
5%
6%
8%
10%
20%
5%
9%
6%
7%
17%
30%
10%
9%
47%
53%
22%
19%
31%
96%
82%
55%
86%
83%
25%
41%
66%
72%
58%
Never use it Less than once a month At least once a month At least once a day
Device usage Usage frequency
(n=1015)
(n=895)
(n=600)
(n=497)
(n=373)
(n=349)
(n=182)
(n=181)
(n=132)
(n=70)
1% only owns a smartphone 1
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Most people spend a few hours every day online in their personal life. They do a lot of different online activitities, with mails, searching information and doing bank affairs being the most popular ones.
On average
4hours / day
All smartphone users are online active in their personal lives
And 41% is also online active for job purposes
5…
5%
20%
16%
No online activity
8+ hours/day
5-8 hours/day
1-4 hours/day
0%
6%
19%
75%
No online activity
8+ hours/day
5-8 hours/day
1-4 hours/day
93%
82%81%
72%
71%
70%66%
60%49%
40%40%
36%
28%19%
12%
10%
2%
Read mails
Research workBanking
Read news
Online shopping
Social mediaChat / send messages
Check the weather
Listen to music
Video callWatch tv / movies / series
Call without video
Read magazines, blogs,…Learn new skills
Track sports performance
Blogging
Other
On average they do about 8 activities
Online activity Type of activity
On average
6hours / day
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The majority of Belgian consumers thinks there are no limits to converting offline activities into online activities. The ones who think that not everything should be digitized, prefer to do banking, medical consultations and important purchases offline.
61% thinks that everything
should be possible online, without any
boundaries
39%thinks that there are
still some actions that we should keep offline
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Additionally, many also prefer to buy / sell a house offline, make up contracts offline and prefer face to face contact over video calls.
“Een consultatie bij de dokter, schoenen kopen, een huis of appartement kopen,...
zou ik nooit online doen.”
“Je ne discuterais pas en ligne avec un banquier pour de nouvelles transactions bancaires”
“Ik zou nooit contracten afsluiten op afstand, daar ga ik voor
persoonlijk contact.”
“Je ne veux pas souscrire à des contrats via internet.”
“Medische consultaties zou ik nooit online doen. Bank- of overheidszaken regel ik nu al vaak online, maar als er situaties
zijn waarvoor een (langer) gesprek nodig is (bv. een lening), verkies ik een face-to-facegesprek boven een videocall.”
“Je ne passerais pas d'appels vidéo pour des problèmes
administratifs ou médicaux”
“Je ne passerais pas d'appels vidéo pour obtenir un prêt ou pour un achat
nécessitant une signature. »
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37%
31%
17%
6%
9%
< 10
10 - 19
20 - 29
30 - 39
> 39
On average the Belgians have about 17 apps on their smartphones that they use at least once a year. Email, banking and social media apps are most popular which is in line with the most common activities they do on their smartphone.
73%
70%
70%
61%
39%
39%
37%
36%
36%
35%
30%
25%
18%
Email apps
Banking or pay apps
Social media apps
Navigation apps
Shopping apps
News apps
Gaming app
Mobility apps
TV or video apps
Music apps
Identification apps
Sports and health apps
Food order apps
Type of apps
On average 17 apps
Amount of apps on smartphones used at least once a year
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Both train and bus apps are used a lot, although TEC is used somewhat less compared to De Lijn and MIVB. For the banking apps we see mainly a reflection of the market shares, however the use of Payconiq is remarkably high.
Mobility apps used at least yearly
69%
42%
19%
13%
6%
7%
NMBS
De Lijn
MIVB
TEC
Uber
Other
TOP 3 mobility apps
Flanders: 66%
Brussels: 73%
Wallonia: 48%
Brussels: 20%
36%
xx% Percentage of people that have that type of app on their smartphone and use it at least once a year
26%
24%
23%
21%
19%
15%
7%
6%
6%
6%
5%
2%
0%
10%
BNP
Belfius
ING
KBC / CBC
Payconiq by Bancontact
Argenta
Axa
Bpostbank
Hello Bank
Keytrade
Beobank
Apple Pay
Europabank
Other
Banking apps used at least yearly
70%
TOP 3 banking apps
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itsme® is by far the most popular app for identification.Facebook is the most used social media app on people’s phone.
30%
xx% Percentage of people that have that type of app on their smartphone and use it at least once a year
Social media apps used at least yearly
86%
81%
79%
49%
28%
24%
23%
18%
10%
5%
2%
2%
Facebook Messenger
Snapchat
TikTok
Tinder
Tumblr
Other
70%
TOP 3 SoMe apps
90%
14%
10%
7%
2%
1%
1%
3%
itsme
Google Authenticator
Microsoft Authenticator
Google Smart Lock
LastPass Authenticator
Authy
WinOTP Authenticator
Other
Identification apps used at least yearly
TOP 3 ID apps
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28%
30%
31%
8%3%
Willingness
Totally willing
Willing
May be open to this
Not willing
Not at all willing
11%
58%
39%
36%
24%
2%
Concern
Not at all worried, no change in online behavior
Rarely worried, but watch online behavior
Worried, but no change in behavior
Very worried, limit online behavior
25%
75%
When looking at their willingness to share personal data online, it is clear that they are hesitant. They do not like to share personal data online and are as well concerned that it could be abused.
Willingness to share personal data online Concern about abuse of personal data online
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When zooming in on the type of data, we see that people are most reluctant to share information with a very personal character. The less personal the information gets, the more comfortable they are with sharing it.
8%
8%
9%
9%
13%
18%
16%
20%
21%
49%
61%
9%
11%
14%
18%
19%
23%
25%
29%
31%
33%
26%
50%
49%
55%
56%
45%
42%
44%
43%
38%
15%
10%
33%
33%
23%
18%
22%
17%
15%
8%
10%
3%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Gender
Nationality
First name
Hobbies
Civil status
Job
Date of birth
Email address
Surname
Address
Income
Not at all comfortable Rather not comfortable
Rather comfortable Totally comfortable
83%
81%
78%
73%
67%
59%
59%
51%
48%
18%
13%
TOP 2
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Almost half of the Belgian smartphone users seems to know the term digital identity. They clearly know that eID and apps like itsme® are part of their digital identity.
After questioning the familiarity with the term ‘digital identity’ we gave the next explanation:
Digital identity is an electronic identity with which the actual
identity of a person can be verified via the internet, often
using a private key.
45% indicates to be
familiar with the term ‘digital
identity’
63%
55%
44%
37%
37%
31%
25%
16%
2%
eID or identity app such as itsme
Bank card and card reader
Biometric data (fingerprint, facescan,…)
Two factor/ Two-step autentication
Online passwords
Answers to knowledge questionsonly you know
Social media login
Don't know
None of these
What do they see as digital identity?
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TOP 2
When looking at the level of trust in storage of personal data, health care organizations and banks are clearly the 2 organizations that take the lead. The more commercial the sector gets, the less safe it is perceived.
5%
6%
12%
11%
10%
15%
12%
17%
20%
19%
18%
22%
27%
33%
39%
42%
44%
42%
63%
61%
55%
54%
52%
43%
43%
37%
36%
13%
14%
11%
8%
5%
3%
2%
2%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Health care organizations
Banks
Government organization
Insurance companies
Utilities companies
Human resources organizations
Mobility organizations
Travel organizations
E-commerce organizations
No trust at all Rather no trust Rather trust Completely trust
76%
76%
66%
62%
57%
46%
46%
39%
38%
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TOP 2
In line with the trust scores, again health care, bank and government organizations pop up in the top 3 when looking at the level of interest of using itsme® to identify at these organizations.
18%
21%
18%
20%
22%
26%
26%
26%
27%
24%
24%
28%
32%
33%
36%
40%
40%
40%
39%
37%
40%
37%
35%
30%
28%
26%
27%
19%
18%
14%
11%
11%
8%
7%
8%
6%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Banks
Government organization
Health care organizations
Utilities companies
Insurance companies
E-commerce organizations
Mobility organizations
Human resources organizations
Travel organizations
No interest at all No interest Interest Certainly interested
58
55
54
48
45
37
35
34
33
This clearly shows that the trust in a certain organization affects the willingness to identify one selves at that organization with the itsme® app.
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Almost half of the Belgians are prepared to share more personal data with health care organizations, mainly for the convenience of e-prescriptions.
54%
32%
43%
23%
2%
W I L L I N G N E S S
17%
39%
39%
6%
W I L L I N G N E S S
Not at allRather noRather yes
Health care organizations
Insurance companies
45%25%
interest in online identification with itsme® for Health care organizations:
12%
17%
19%
19%
32%
37%
52%
44%
37%
18%
7%
6%
0% 20% 40% 60% 80% 100%
Ordering prescribedmedicines with an e-
prescription
Smart devices that areconnected to your digital
identity and can thus sharedata remotely with your…
A video call with a doctor tomake a diagnosis
Not at all Rather not Rather yes Totally
69%
51%
44%
Expectations towards online possibilities in the medical sector
TOP 2
Willingness to share more personal data online for medical purposes
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When looking more closely to the online possibilities consumers want at government organizations, we see that especially online voting would be desirable.
55%
interest in online identification with itsme® for Government organizations:
70%
18%
12%
Yes No Don't know
Online voting during elections
Other online options in terms of government they would like to have
“Vooral de online opties om te zien en weten wie en waar er opgeslagen
gegevens van mijzelf te vinden zijn.”
“Nieuwe identiteitskaart, rijbewijs, ed. online aanvragen.”
“Online referenda”
“Databank voor diploma's en attesten”
“ Pouvoir plus facilement opérer des changements administratifs/obtention de
documents depuis un site avec connexion vérifié“
“ Tout ce qui ne demande pas un contact humain.”
“ Transmettre aux autorités communales les problèmes qui peuvent se présenter (dépôts sauvages d'ordures, incivilités, problèmes de
mobilités. “
“ Donner mon avis sur la gestion de la commune “
“ Avoir une vision claire des récoltes d'argent et voir à quel budget ils
sont utilisés car c'est l'argent public.“
“Via online platform meevolgen met discussies in het parlement. Initieel enkel als observatie, maar indien
mogelijk zelfs als actieve deelnemer als de mening van het volk vereist is.”
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When zooming into the banking sector, about 4 in 10 is willing to share more information with their bank which shows a certain of opportunity.
58%
interest in online identification with itsme® for Banks: Willingness to share more
personal data online with banksVictim of phishing?
10%
90%
Yes No
10% has already been a victim of phishing in the past
16%
47%
33%
4%
WILLINGNESS
Not at all Rather no Rather yes Certainly
37%
63%
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4%
30%
49%
17%
CONCERN
Not at all Rather no Rather yes Certainly
66%
When focussing on the ones who have never been a victim of phishing before, we see that there clearly is a concern that this will happen in the future.
Are they concerned this will happen to them in the future?
90%
Who has never been a victim of phishing
in the past
Actions to prevent phishing?
66%
64%
64%
32%
6%
2%
0% 20% 40% 60% 80% 100%
Not open messages if I think they aresuspicious and delete them…Not click on links in emails with
unknown senderAlways alert and try to recognize
phishing mails or messagesInstall good spam filters to avoid
getting phishing messages via…Don't do anything to prevent
phishing
Other
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65% of the people who never were a victim of identity fraud is afraid it will
happen to them in the future
The high level of concern that online personal data can be abused is reflected here in the high level of fear that they can become a victim of identity fraud.
1% 33% 48% 18%
Not at all Not really Rather Very much
Victims of identity fraud? Do they think it will happen again?
66% of the people who were already a victim of identity fraud, think it will happen to them again in the future
92% never had to deal with
identity fraud
2% 33% 57% 8%
Not at all Not really Rather Very much
Do they think it will happen to them?
8% was already a victim of
identity fraudYES
NO
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The traditional identification method bank card with card reader is experienced as the most safe way to identify. itsme® follows the other methods rather closely.
2%
5%
4%
6%
6%
10%
13%
15%
17%
40%
67%
61%
69%
60%
51%
22%
21%
12%
18%
3%
Card reader and bank card
Biometrical methods (Face scan, fingerprint,…)
Two-factor/ Two-step authentification
itsme app
Online account with email address and password
Totally unsafe Rather unsafe Rather safe Totally safe
SAFETY LEVEL
The needs analysis showed that security is
doubtlessly the most important aspect when
choosing a certain identification method. This
indicates that when the perceived safety level of
itsme® increases, it is likely that use will increase
as well.
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Digital identity can be a solution for their fear for identity fraud as they see the reduction of risk of fraud or phishing as the main advantage. Next to that, the ease of digital identity is an important advantage as well.
42% It reduces risk of fraud or phishing
40% Easier way to verify identity online compared to other methods
37% It is useful
36% It reduces the risk of unintentionally release of personal data
35% It provides more privacy
29% It is efficient
15% Gives access to more and better products and services online
5% It is money saving
1
2
3
4
5
6
7
8
Advantages of digital identity
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About itsme®
Since its launch in 2017, the itsme® app has become the widely accepted simple and secure standardfor mobile identification and the protection of privacy in the digital world. itsme® enables thefollowing: identification (creating a new online account and sharing identity details), authentication(secure, personal access to a website or application), confirmation of a transaction (approval of anorder or bank payment) and, finally, the legally binding electronic signing of documents (qualifiedelectronic signature with the highest level of security).itsme® was granted accreditation by the Belgian government as an official form of digital identity inJanuary 2018 and on a European level in December 2019 (LOA high eIDAS).The itsme® app is used extensively in the financial sector among others because it complies withPSD2, FATF and GDPR guidelines. It has also been awarded ISO27001 certification.itsme® was developed by the Belgian Mobile ID consortium, which combines the seven Belgianmarket leaders from the banking and telecommunications sectors: Belfius, BNP Paribas Fortis,CBC/KBC & ING, on the one hand, and Orange Belgium, Proximus and Telenet on the other.itsme® takes the security of the electronic identity card to the world of mobile.
itsme.be - @itsmeDigitalID
CONTACT Dialogic
Catherine [email protected]
Tel: +32 2 426 64 66
