The Power of Conversation: learning and innovation through dialogue
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The power of conversation: Learning and innovation through dialogue Mireille Jansma & Jurgen Egges formerly of ING Bank, the Netherlands
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An short overview of the work Mireille Jansma & myself did at ING. We worked to encouragediversity of thinking to tackle complex issues. We started the Challenging Minds program at ING: conversation as an enabler of double loop learning, in which also emergence and unpredictability was key – the value of unintended outcomes. We designed an innovative learning strategy, called Connect-Connect-Connect (C3). In our Challenging Minds programme, intended for everyone, not only leaders & talents, we implemented Knowledge Café’s a la David Gurteen and CoachingOurselves by Henry Mintzberg and Phil LeNir
Transcript of The Power of Conversation: learning and innovation through dialogue
The power of conversation: Learning and innovation through dialogue
Mireille Jansma & Jurgen Egges formerly of ING Bank, the Netherlands
It is conversations that shape our experiences. Creativity and the potential for change within organizations lie with 'shadow conversations' and their tension with the legitimate. Ralph Stacey
Flashback
Everybody can
BUT
ING’s Winning Performance Culture Scan revealed: KM is a high risk issue
We, the KM experts, were 'parachuted' into the HR function within ING: Leadership & Development (L&D)
Our influences & inspirators: Nancy Dixon, David Gurteen, John Seddon, Henry Mintzberg, Dan Ariely, Nassim Taleb, Dave Snowden…..and many more
L&D was about:
The leaders…
...and the talents
Hey! What about us??
Wonderful opportunities for learning innovation!
Knowledge Management • For all employees • Breaking down silo's and slabs • Inclusive community building • Informal learning • Social, emergent learning • Complex approach • Network model
Corporate L&D • For (senior) managers & 'talents' • Strengthening slabs, 'fencing in‘ • Exclusive community building (we-
they) • Formal learning • Cartesian learning • Predesigned learning objectives • Ordered approach • Teacher-pupil model
VS.
Connect people with information Connect people with people Connect communities with communities
No 'big plan‘ We just started, with our common sense & some safe-fail experiments:
Monthly Research Alert Diigo collection & community
Social Media: Blogs, ING Connected, Yammer and…
Yes, we used Sharepoint. No, ít didn’t work that well
Thematic workshops (complexity, innovation, intrapreneurship)
Guest lectures: Dave Snowden, John Seddon, David Gurteen, Naomi Ellemers
Knowledge cafe's
CoachingOurselves
“Challenging Minds” programmes
Henry Mintzberg
Learning through dialogue and conversation
Learning through dialogue and conversation
Peter Don (HR Director): “It was the best meeting we had in a long time!”
ING Japan: “We used one topic about engagement with senior management, and cascaded it down the organisation in follow up sessions. This worked very well.”
CoachingOurselves became part of: - ING International Talent Programme - Management & leadership initiatives in the
business: Retail, Commercial Banking, Operations & IT
5 topics were used for the ING Winning Culture Performance Survey (WPC)
Challenging Minds 3 day Crash Course
• Open for everyone • Selected themes: motivation &
rewards, risk, complexity, systems thinking etc
• Videos & lectures combined with
knowledge cafes & CoachingOurselves
Both Henry Mintzberg and David Gurteen have attended a Challenging Minds-session
Dilbert on KM
Contact Drop an email to: [email protected]
Jurgen Egges 0621238178 [email protected]
Mireille Jansma 0648541965 [email protected]
