Find out why ISG is the perfect shopfi tter for your store.

The perfect fi t.

Why ISG?

2 3

PeopleThe right people for each

shop fi t page 6

ConsistentDedicated to delivering a high

quality project, every time page 16

ExperienceLarge shopping centres, bespoke joinery

and store-in-store page 12

SustainableRead our 2020

Sustainability Vision page 11

FlexibleWorking to tight deadlines and within

challenging environments page 16

Our global reachUnited Kingdom

BirminghamBradfordBristolCardiffChorleyExeterGlasgowHuntingdonIpswich

LeedsLiverpoolLondonManchesterReadingWhitstableAustria

Belgium

Czech Republic

Denmark

Finland

France

Germany

Holland

Italy

Luxembourg

Spain

Sweden

Switzerland

Russia

Thailand

Australia

China

BeijingShanghaiHong Kong

Japan

Malaysia

Macau

Singapore

South Korea

Qatar

UAE

Abu DhabiDubaiSouth Africa

Brazil

ISG has an extensive

international offi ce network

delivering fi t out, construction,

engineering services and a

range of specialist solutions,

delivered by local people and

supply chains.

4 5

We pick the best

people to deliver

your shop.

Our people are focused, consistent and dedicated to every shop fi t – no matter the size or sector. Communication is key, we work closely with our customers to deliver the quality of work they expect. Named as the UK’s number one shopfi tter, we combine our experience with our global reach of suppliers, and we are confi dent in the quality of work we deliver – every time.

People

isgplc.com/retail

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“I have known ISG and ISG’s business for

over 15 years so they weren’t new to me.

For me it was a no brainer to use them.”

Ray Clacher, Gieves & Hawkes

Winner of two NAS Design Partnership Awards 2015 –

“Best in Retail” & “Best British Heritage Building”.

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“ISG went over and beyond what they

needed to do. From beginning to end, they

have been vital in making the store what it is

today, so we are very happy. ISG has one of

the best group of guys I have worked with in

15 years – I am very impressed.”

Peter Bracken CEO, The Toy Store

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John Lewis, Birmingham

Selfridges, Birmingham Brent Cross Shopping Centre, London

Watches of Switzerland,Oxford StISG joinery facility, Whitstable

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ISG is committed

to being a

sustainable

business.

Our 2020 Sustainability Vision has been produced to provide ISG with an ambitious sustainability strategy for the years leading up to and including 2020. It covers a wide range of environmental, social and economic issues including our business, stakeholders, resources and communities.

Sustainable

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Open doors weekend

ISG Academy

University recruitment day

Fundraising for CARE

Joinery apprenticeships

Women in construction event

isgplc.com/retail

10 11

High Street

Please click on each title for specifi c examples of our work.

Luxury

Shopping Centres

Store-in-store

Supermarkets

Banking

Department Stores

Aviation

Experience

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AsdaGieves & HawkesHackett LondonHalfordsHammersonHome Retail GroupHouse of FraserJD SportsJohn LewisLloydsLongchampLouis VuittonMarks & Spencer

MorrisonsNikePaul SmithQelaRBSSainsbury’sSelfridgesTescoThe Toy StoreTSBUniqloWaitroseWatches of Switzerland

Our customers include:

ISG has been at the top of the Retail Week Shopfi tter’s League table for three years in a row. ISG works with many high-profi le retailers, some of which wish to remain anonymous. The above represents a sample of our customer base.

isgplc.com/retail

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High StreetGieves & Hawkes*Hackett London*HalfordsMonsoonPost Offi ce

PrimarkUniqloThe Toy StoreVictoria’s SecretWatches of Switzerland

Our customers include:

“ISG went over and beyond what they needed to do to make sure the job was fi nished on time. From beginning to end, they have been vital in making the store what it is today, so we are very happy.”Peter Bracken, The Toy Store CEO

The Toy Store, Oxford Street

*printed case studies available

The Toy Store

The Toy Store selected ISG to deliver its

very fi rst store in the UK. The company’s

headquarters, based in Dubai, will use the

new Oxford Street-based fl agship as a

vehicle to expand into Europe.

On-site building began in May, and completed in September, ready for the shop’s opening. The work included fi tting the shop’s 27,000 sq ft ground and fi rst fl oor with all core and non-core fi xtures and fi ttings. The team adapted to unexpected requirements such as re-designing a sweet store written into the brief at the last minute.

Adding value

The ISG team used its building expertise to assist the architects in creating workable designs when the originals did not suit the space. Due to the central location of the store, the team had to overcome delivery restrictions. In line with ISG’s sustainability values, we designated a waste removal carrier which also facilitated segregation for recycling.

Clear communication

Collaborative planning sessions were held with sub contractors and suppliers at pre-development stages, while weekly meetings were held with central management throughout. Maintaining a transparent relationship ensured that all parties were involved in each stage of development, allowing ISG to meet the customer’s high expectations.

For more case studies visit isgplc.com/highstreet

Customer

Toy Store

Value

£3.6m

Programme duration

16 weeks

Completion date

September 2015

approach design planning waste disposal

Collaborative Flexible Sustainable

Start on site

May 2015

Core and non-core

fi xtures and fi ttings

Creating new designs

with the architects

Opening the store

to deadline

September 2015

NEW

ENTRANT

TO UK

MARKET

SupermarketsAsdaMarks & SpencerMorrisonsTesco

Sainsbury’sWaitrose

Our customers include:

Sainsbury’s, Thanet

Sainsbury’s Thanet

ISG was awarded the 75,000 sq ft

Sainsbury’s store in Thanet. This was

the fi rst Sainsbury’s scheme to trial the

effectiveness of a comprehensive Building

Information Modelling (BIM) process.

BIM is a process involving the generation and management of digital representations of physical and functional characteristics of buildings.

Adding value

This project was split into two phases. Phase one was completed in 32 weeks, in time for the store’s fi rst launch in November 2014. This included the new-build on stilts with car parking for 780 cars and provisions for petrol fi lling stations. This required ISG to establish a benefi t from the use of BIM. ISG and Sainsbury’s worked together to identify its BIM needs going forward and the data it would require in the system. The in-depth analysis enabled ISG to tailor the programme to suit Sainsbury’s long-term.

Clear communication

Phase two was completed within 20 weeks. This included the demolition of the existing store and ground remediation in preparation for the further retail development. ISG overcame the challenge of fi nding affordable waste removal by working with authorities to establish a solution which saved the customer substantial project costs.

Both phases include the new highway construction under s278 & s38 agreements. The team overcame the challenges posed by the fast-track delivery programme and project costs.

For more case studies visit isgplc.com/supermarkets

Customer

Sainsbury’s Stores Ltd

Programme duration

52 weeks

Completion date

April 2015

Sainsbury’s scheme to trial BIM

fast-track delivery programme

waste & contamination disposal

First Reliable Effi cient

Start on site

March 2014

Phase one completed

in 32 weeks

Phase two completed

in 20 weeks

Managed cost

challenges

Opening the store

to deadline

November 2014

“ISG has continuously proven their ability to be a competent and well organised principal contractor.”Keith Philpott CDMC L&M

ShoppingCentres

West QuayBrent CrossQueensgateYate RiversideTunsgate

Our customers include:

West Quay Shopping Centre, Southampton

Brent Cross

In early 2013, ISG was awarded the £7.2m

fi t out project to deliver the West Court

extension in Brent Cross Shopping Centre,

London. The work was carried out during

opening hours, without interruption to

shoppers.

Over the course of 65 weeks, this project was split into multiple tasks including the replacement of the skylight, the creation of two large shopping units (internal and external) and future proofi ng the construction works for later plans to deliver a ten screen cinema.

Working in a live environment

Before the works could begin the existing steel structure of the glass atrium had to be removed, which ISG enacted using the largest tower crane in London. The customer was also anxious not to disrupt its customers and avoid platforms that rested on the central fl oor space, so ISG installed and continually re-designed suspended crash decks throughout the project.

The existing West Court skylight was then reconfi gured at a high level, and impressed with new lighting, a smoke curtain and vent systems for a Life Safety system. Following this, ISG demolished and amalgamated fi ve units to create one large one for a new tenant – this required a new steel work mezzanine and skylights to be installed. Finally, we built an external standalone unit for Regis hairdressers by entrance six. This formed part of the future proofi ng works that consisted of 30m deep, 750 sleeved piles with a 1000m concrete slab which would later facilitate a ten screen cinema.

For more case studies visit isgplc.com/shoppingcentres

Customer

Hammersons

Value

£7.2m

Programme duration

65 weeks

Completion date

November 2014

at project completion

suspended crash deck solution

by recycling 90% of materials

Zero defects Innovative Sustainable

Start on site

August 2013

Existing steel

structure removed

Skylights reconfi gured

and installed

Regis Hairdresser

unit built outside

Opening the centre

to deadline

November 2014

“The ISG team has approached all the challenges of fi tting out the full line department store with passion, creativity and a commitment to excellence.”Jamie Strathearn Construction Programme Manager,

John Lewis Partnership Property Services

Department Stores

FenwickHouse of FraserJohn LewisMarks & SpencerSelfridges

Our customers include:

John Lewis, Birmingham New Street

John Lewis

In 2015, ISG delivered the fi t out of John

Lewis’ new store above Birmingham New

Street – one of the Partnership’s largest

stores outside of London.

As part of the development of Birmingham New Street, the busiest train station outside of London, ISG fi tted out four fl oors from a developer shell to a high specifi cation retail environment over a fast-track programme of 33 weeks.

The team began by building the raised access fl oor on the ground level, before adding ceramic tiles to all other fl oors, installing new lifts, and forming an enclosure around the escalators and atrium. To fi nish, advanced LED lighting and sprinkler systems were incorporated, before the fi nal fi t out fi nishes were delivered.

Challenging logistics

The project was logistically very challenging to enact, with restricted access for deliveries, and a very public location with heavy footfall near the station. However, ISG created a bespoke delivery process with an off-site holding area for materials to be kept until they were needed on site; the team also created a complex programme plan for completing the fl oor screed within the allotted time frame.

Both John Lewis and ISG had rigorous sustainability objectives, which were adhered to throughout the project. The store was successfully opened in September 2015.

For more case studies visit isgplc.com/departmentstore

Customer

John Lewis

Value

£15.5m

Programme duration

33 weeks

Completion date

September 2015

fast-track delivery programme

delivery process created

minimal carbon emissions

Reliable Bespoke Sustainable

Start on site

January 2014

Built raise-access fl oors

on level one

Enclosure built around

staircase & escalators

Fit out fi nishes

delivered

Opening the store

to deadline

September 2015

Luxury RetailA. Lange & SöhneArmaniBillionnaireLe Bon MarchéLouis Vuitton

Hugo BossPiagetPaul SmithLongchampTod’s

Our customers include:

Louis Vuitton, Kuala Lumpur

Louis Vuitton

ISG was awarded the refurbishment

and expansion project of Louis Vuitton’s

two-storey fl agship store in Kuala

Lumpur.

Situated in the Starhill Gallery, a luxury mall based in the Bukit Bintang shopping district, this store was a key piece of the brand’s portfolio and its footprint needed to increase from 6,000 sq ft to 15,000 sq ft.

Delivered in three main phases to achieve Absolute Completion, we engaged in signifi cant coordination with the millwork contractor, Redwood, and the façade contractor, MBM, from the start. By working sequentially across the store and in coordination with the direct specialist contractors, we achieved all targeted completion dates and ensured the timely opening of the store to positive acclaim.

With a street frontage of 46m and a location immediately adjacent to the Marriott Hotel’s main entrance, logistics and minimising disruption to the local area was paramount to our store delivery being deemed successful. Through close coordination, we managed to complete the store’s impressive expansion with little interruption to adjacent retail and hotel operations.

The store was delivered to a supreme luxury standard, to the delight of the customer and its discerning clients. The work was started in June 2013 and the store was successfully opened in December 2013.

For more case studies visit isgplc.com/luxuryretail

Customer

Louis Vuitton

Value

$1.2m

Programme duration

22 weeks

Completion date

December 2013

with all contractors from the start

by achieving all targeted completion dates

luxury standard achieved

Coordination Consistent Supreme

BankingHSBCLloydsTSB

NationwideRBSWilliams and Glynn

Our customers include:

Banking

ISG is proud to be an approved contractor

for six major high street fi nancial institutions in

the UK. Our appointment to carry out award

winning renovations is through frameworks

and our relationships date back in excess of

15 years. Projects have varied from full offi ce

and branch fi t outs, to installing ATM solutions

and replacing shop fronts.

Award-winning

ISG provides bespoke resources and supply partners to transform our customer’s estate with a consistent brand and image. Works are often completed out of hours to avoid operational impact to the customer. Our team takes a collaborative approach by conducting meticulous planning with multiple stakeholders including security, IT, local planning and consultants. ISG’s approach ensures full preparation for the project delivery, including planning, consultation and implementation.

In 2015 our team received 12 Client-People awards for outstanding behaviour, good practice and customer relations. ISG also received an RoSPA and GOLD CCS award for a branch refurbishment in Chelmsford. The awards recognised considerate construction, safety and occupational health in the workplace.

Adding value

Our offer is diverse. In addition to supporting the branches, we work in back offi ces and data centres providing engineering solutions and resilience support. Furthermore, our ATM solution team has a high success rate, providing skilled teams across the country.

For more case studies visit isgplc.com/banking

Expertise

Design guide standards

Global engineering guide standards

Responsible, accountable, consulted, informed

Key Events Schedule

KPI and benchmarking targets

UK National coverage

Rapid speed to market

Promote performance targets

with 95% of customers satisfi ed

approach to working

approach to deliveryQuality Collaborative Flexible

Store-in-storeBelstaffHabitatHackett London

Home Retail GroupHugo Boss

Our customers include:

“I just wanted to express my appreciation with the snag free handover today at Salisbury. Thanks for all your hard work.”Piers Hunter, PM of Home Retail Group

Habitat, Newcastle-under-Lyme

Home Retail Group

ISG was awarded fi t out projects

for Argos stores across the UK,

by parent company Home Retail

Group.

The projects were initiated as Home Retail Group increased its market presence by building a series of Argos concessions within existing Homebase stores. In addition to the completion of 20 Argos concessions, the ISG team was selected to fi t out Habitat mini-stores simultaneously, all of which were situated within existing Homebase stores.

The team completed all Argos concession builds, and fi nished the Habitat programme at the end of October – the last in the seven-month programme.

Adding value

At each location, the team worked in both a live environment and out of hours, in order to minimise the impact on customers. ISG delivered each programme within two weeks. Meticulous planning, streamlining all direct processes and close liaison with Homebase stores was central to the projects’ successes.

Innovative design

The new look digital Argos stores include concept browser tables and tablet terminals. Their digital concessions can now be found nationwide. Meanwhile, Habitat’s mini-stores refreshed the brand and increased its visibility in the retail market place.

For more case studies visit isgplc.com/storeinstore

Customer

Home Retail Group

Value

£2.5m

Programme duration

7 months

Completion date

March 2015

delivery of 33 projects

fast-track delivery programme

in working in live environments

Successful Reliable Experienced

Start on site

February 2015

Planning with all

Homebase outlets

Fitting stores in a

live environment

Stores ready to

open to deadline

Opening the stores

to deadline

On-going

Hackett London, Regent St

Selfridges, Birmingham

Gieves & Hawkes, Savile Row

International Services Lounge, Selfridges, Oxford Street

Lloyds, Ilford

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“ISG communicated exceptionally

well throughout this project and

delivered a world-class lounge for

our customers.”

Allie Stenson Project Manager, International Services Lounge, Selfridges, Oxford Street

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We are fl exible

and consistent in

all our projects.

Our vast experience allows us to intelligently plan around tight deadlines and restricted environments to deliver your shop to a high standard.

Flexible “The ISG team has approached all

the challenges of fi tting out the full

line department store with passion,

creativity and a commitment to

excellence.”

Jamie Strathearn Construction Programme Manager, John Lewis Partnership Property Services

isgplc.com/retail

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Hackett London, Regent Street

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Contact us for more informationdevelopment@isgplc.com

@360RetailISGisgplc.com/retail

John Lewis, Birmingham