The Office Procedures and Technology Chapter 1 The Office in a Changing Business World Copyright©...
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The Office Procedures and Technology Chapter 1 The Office in a Changing Business World Copyright© 2007 Thomson/South-Western
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The OfficeProcedures and Technology
Chapter 1
The Office in a Changing Business World
Copyright© 2007 Thomson/South-Western
Slide 2
The Office
Place where business affairs are handled for A company A professional person An organization
Topic 1-1 The Office Today
Slide 3
Information Driven
Information Facts or data summarized or organized into
meaningful form Examples of handling information
Writing a policy for sales returns Accessing the Internet for stock
prices Answering inquiries by telephone
Topic 1-1 The Office Today
Slide 4
Key Office Activities
Creating/analyzing information Composing memos, letters, and reports Organizing and interpreting data Making decisions based on information studied
Topic 1-1 The Office Today
Slide 5
Key Office Activities
Searching for information Accessing databases, an intranet, or the
Internet Inquiring of persons within and outside the
company Using reference manuals and books
Topic 1-1 The Office Today
Slide 6
Key Office Activities
Processing information Keyboarding, editing, and proofreading Preparing communications, databases, and
spreadsheets Photocopying and
reviewing communications
Topic 1-1 The Office Today
Slide 7
Key Office Activities
Topic 1-1 The Office Today
Communicating information Answering telephone calls and greeting callers Responding to inquiries Delivering presentations or giving instructions
Slide 8
Key Office Activities
Topic 1-1 The Office Today
Managing information Maintaining calendars Maintaining databases and files Maintaining financial records
Slide 9
Technology in Offices
Technology is used by all office workers Intranets aid in sharing information The Internet creates a global business
community Many workers telecommute from alternative
offices
Topic 1-1 The Office Today
Telecommute: the practice of working and communicating from a remote location
Key Term
Slide 10
Alternative Offices
Virtual office The capability to perform work activities away from a
traditional office setting Mobile office
An office located at atemporary site that canmove from place to place
Topic 1-1 The Office Today
Home office Space within a home organized for performing
office tasks
Slide 11
Understanding the Organization
Learning from your work Correspondence Reports
Learning from resources available Annual reports Company’s mission
statement and goals
Topic 1-2 The Office in Relation to the Total Organization
Mission statement: the goals, priorities, and beliefs of a company
Key Term
Slide 12
Types of Organizations
Businesses seek to make a profit Sole proprietorship Partnership Corporation Professional service organization
Not-for-profit entities seek to provide services Governmental units seek to provide services
Topic 1-2 The Office in Relation to the Total Organization
Slide 13
Types of Organizations
Topic 1-2 The Office in Relation to the Total Organization
Source: http://www.dss.state.la.us
Louisiana’s Departmentof Social Services is an example of a governmental unit
Louisiana’s Departmentof Social Services is an example of a governmental unit
Slide 14Topic 1-2 The Office in Relation to the Total Organization
An income statement shows a company’s profit or loss for a period of time
An income statement shows a company’s profit or loss for a period of time
Slide 15Topic 1-2 The Office in Relation to the Total Organization
A balance sheet shows a company’s financial condition on a specific date
A balance sheet shows a company’s financial condition on a specific date
Slide 16
Structure of Organizations
Board of directors Establishes policies to guide company operations
Senior management Provides direction in carrying out policies
Middle management Directs day-to-day activities
Department employees Perform tasks to meet the organization’s goals
Topic 1-2 The Office in Relation to the Total Organization
Slide 17Topic 1-2 The Office in Relation to the Total Organization
An organization chart shows the structure of a company
An organization chart shows the structure of a company
Slide 18Topic 1-2 The Office in Relation to the Total Organization
Focus On …
Employee Empowerment Enables employees to make decisions
without review by managers Allows fewer levels of middle managers Requires that the worker understand the
goals and activities of the company Facilitates working in teams Increases job satisfaction
