The New Game Changers: Driving Performance by Focusing on What Matters

7/21/2019 The New Game Changers: Driving Performance by Focusing on What Matters

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2/47

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bm fdapm``vm mjv`rdjamj ejh hmaejh dur emj`dj. Dch


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bm jmw.

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sey ejh sàpcy auhhcm brdukb.

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bm dp 5> pmrfmj. Es adrm fdapej`ms v`m d b`rm bdsm mwpmdpcm, bm fds lmfdams prdb`l``vm. Ads drkej`ze`djs

lmc`mvm bmy bevm d mjh up smc`jk dr bm aejy amrmcy

kddh pmdpcm eve`celcm `j rmesdjelcm jualmrs ejh e edrh-

elcm fdss.


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E Keam-Fbejk`jk Epprdefb `x

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amj ejh fermmr pcejj`jk. Lu ` bes djm aegdr wmeojmss7 `

hdmsj bmcp pmdpcm ojdw wbe d hd d lm suffmssuc wbmj

bmyrm efueccy dj bm gdl. Xes wby b`s epprdefb ecsd

e`cs d sdcvm bm fbeccmjkm d prdhuf`jk fdapmmj rdjc`jm

wdromrs.

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bm`r hmec`jks w`b fdapej`ms.

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bmcp kddh pmdpcm hmc`vmr krme rmsucs.

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amadr`ms ehm ejh gdls fbejkm. Furrmj dp pmrdramrs bdch e

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d amm bdsm fbeccmjkms ejh hr`vm hms`rmh rmsucs.

[m bevm wr`mj b`s lddo d `jrdhufm e h`mrmj ypm d

sdcu`dj d bm ads les`f d `ssums ef`jk ecc fdapej`ms dhey7


6/47

x XBM JM[ KEAM FBEJKM\V

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[m fecc bm epprdefb be rmsucs rda b`s quermr urj Dufdams

X`jo`jk.

Dufdams X`jo`jk `s e keam-fbejk`jk sremky. Cms kd lefo

d bm lesmlecc ejecdky dr e adamj. Xm `js`kb d bm ^mmr

Lrejh fberefmr wes d suhy lesmlecc pceymrs dufdams rebmr

bej bm`r pbys`fec prdstcm, bm`r pmrfm`vmh pdmjèc, dr mvmj

bm`r fdapmmjf`ms. Pdur kdec sbduchj lm d luy pceymrs. Pdur

kdec sbduch lm d luy w`js, Lrejh seys hur`jk e p`vdec sfmjm `j

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mea sermh dfus`jk dj rujs ejh bdw `jh`v`huec pceymrs fduch

lm hmpcdymh d km bma, bm Deocejh Es `j bm adv`m, gus còm

bm mea `j rmec c`m, rejsdramh rda e saecc-aerom mea `jd e

rejfb`sm be fduch fdapmm w`b aucà`cc`dj-hdccer rejfb`sms

còm bm Jmw Pdro Pejomms ejh bm Ldsdj \mh Vdx.


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E Keam-Fbejk`jk Epprdefb x`

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aejfm lu ecsd `jdras dbmr àpdrej ermes, sufb es rmfru``jk,

gdl hms`kj, fepel`c``ms, ejh cmerjmr mjkekmamj.

Irda bm rdj c`jm d bm lefo dstfm, dur mxpmr`mjfm `j pu-

`jk Dufdams X`jo`jk `jd pref`fm bes lmmj ldb surpr`s`jk

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uams7 I`jeccy, bdsm pmdpcm e fdrpdrem km `. Xmy ujhmrsejh

ay gdl ejh erm jdw prdv`h`jk am w`b rmec ddcs, re`j`jk, ejh

fdefb`jk d bmcp am pmrdra ` lmmr. [m bevm wdromh w`b buj-

hrmhs d `jh`v`huecs `j juamrdus fdapej`ms dvmr bm pes b`ry

ymers, bmcp`jk mefb d bma, `j bm`r dwj wey, efb`mvm b`s eaez-`jkcy kre`y`jk rmsuc.

Còm ads pdwmruc `hmes, Dufdams X`jo`jk `smc `s sàpcm

ejh sre`kbdrwerh, lu pu`jk jd pref`fm fej lm e fbeccmjkm.

@apcmamj`jk ejh ehdp`jk bm `hme efrdss ej drkej`ze`dj fej

km cds `j bm jd`sm d dd aejy fdapm`jk `j`è`vms ejh bm

ujmjh`jk h`sref`djs dujh `j adhmrj drkej`ze`djs. Adv`jk

ej `hme drwerh eke`js ecc d be fdrpdrem jd`sm rmqu`rms kr`

ejh dfus. @ eoms ldb ej `jqu`s``vm a`jh ejh hmmra`je`dj

sdamàms cds d hmmra`je`djes wmcc es e v`s`dj dr bdw `

sbduch pcey du. Es Eclmr M`jsm`j se`h, Mxeapcm `sj ejdbmr

wey d mefb, ` `s bm djcy wey d mefb.

[`b be `j a`jh, wm dmr ydu e sdry d djm pmrsdjs qums

d h`sfdvmr bm smfrm d pmrdraejfmej mxeapcm d bdw e

dfusmh `jh`v`huec fej aersbec e krdups pmrdraejfm d efb`mvm

bm o`jhs d rmsucs be àpef lus`jmss.


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x`` XBM JM[ KEAM FBEJKM\V

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`j fdapej`ms dhey. Ejh bdukb dur v`mw d Jevys ddlecc prd-

krea `s djcy rda bm vejekm pd`j d cdyec ejh hmh`femh ejs,

bm ejecdk`ms usmh erm rmcmvej d bm dp`f ejh bm sdry.

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lus`jmss, fmre`j rdcms erm fr``fec d ydur suffmss, ejh mefb d

bdsm rdcms bes e mw àpdrej dufdams be aus lm erkmmh.

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qums d erkm, hmstjm, ejh frmem ambdhs d prdhufm bm du-

fdams be erm vèc d ydur drkej`ze`dj. @j sd hd`jk ydu fej fu

brdukb ecc bm jd`sm ejh lm bm feecys dr e w`jj`jk cmehmrsb`p

hmvmcdpamj sremky, djm be `kj`ms `jh`v`huec ejh drkej`ze-

`dj pmrdraejfm sd ydur fdapejy fej rmefb jmw ejh mxf``jkbm`kbs.

Krmk Cdjk

Lucmr Jmwaej


9/47

5

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Adjhey Adrj`jk Vteii Ammt`jk

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buh. Eàmm Aer`j kcejfmh dvmr bmr sbduchmr d aeom surm bmr

brmm-ymer-dch heukbmr, Oyc`m, beh jd cm ejy fbmr`sbmh dlgmfs

`j bm lefosme. [bmw, Eàmm bdukb es sbm mymh bm cdjm

rmae`j`jk Fbmmr`d.Ecc fcmer.

Ejdbmr saddb hrdp-d e hey ferm. Jd fdapc`fe`djs. Vbmwes rmc`mvmh d rmec`zm sbm wduch aeom ` d bmr amm`jk dj àm.

Xm squellcm sbmh beh w`b bmr buslejh, Aerf, lmdrm cmev`jk

bm bdusm, eldu wby ` mcc d bmr d hrdp Oyc`m d e hey ferm

dj bm adrj`jk d bm wmmocy cmehmrsb`p amm`jk, beh lmmj

ujdujhmh emr ecc.

Bmr dstfm dj bm mes s`hm d [esb`jkdj, HF, wes djcywmjy a`jums ewey, ejh restf dwmh saddbcy hmsp`m bm

adrj`jk hr`zzcm d b`s mercy Dfdlmr hey. Vbm mc rmcexmh? bmr

hr`vm wes ujdch`jk w`bdu e b`fb. Eàmm, e fdjsthmj ejh st

b`ry-stvm-ymer-dch w`b ej àprmss`vm refo rmfdrh d suffmss `j

ldb bmr lus`jmss mjhmevdrs ejh pmrsdjec c`m, eefomh bmr fda-

aum w`b bm seam fdjfmjre`dj ejh mstf`mjfy sbm eppc`mhd ejy dbmr eso. Vbm lmc`mvmh `j pursu`jk mxfmccmjfm `j ecc bmr

ujhmreo`jks.

Eàmm mc mjmrk`zmh b`s adrj`jk ejh wes cddo`jk drwerh

d bm Adjhey adrj`jk cmehmrsb`p amm`jk. Xe beh jd ecweys


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12/47

8 XBM JM[ KEAM FBEJKM\V

ku`h`jk bmr brdukb bm fdrpdrem dstfm aezm. Vbm còmh bà

r`kb ewey, ejh b`s fdujsmc beh ecweys lmmj sdujh. L`cc beh gd`jmhFecere w`b`j bm strs ymer d `s drae`dj. Bm còmh d lrek be

b`s mapcdymm jualmr wes 0, s`cc `j bm s`jkcm h`k`s. L`cc wes e

saer secms cmehmr, ejh Feceres dujhmr, \`fberh, ecweys urjmh

d L`cc dr ehv`fm ejh ku`hejfm dj bm fdapejys secms sremky

ejh h`rmf`dj. wmjy-dur ymers ejh aufb suffmss beh fmamjmh

L`ccs cmkefy e Fecere. Eàmm wes kremuc be hur`jk bmr mercyymers e Fecere, L`cc beh bmcpmh bmr hmvmcdp e rmce`djsb`p w`b

\`fberh, wbd wes jdw rm`rmh rda bm hey-d-hey dpmre`dj d

bm fdapejy lu seymh mjkekmh es bm lderh fbe`raej.

V`jfm bmr rmurj, Eàmm beh jd`fmh bm mjs`dj lmwmmj

L`cc ejh bm jmw FMD, @ej, wbd beh eomj bm rm`js gus dvmr e

ymer ekd. Ecbdukb @ej ejh L`cc jmvmr h`sekrmmh pulc`fcy, Eàmmfduch smjsm bm sre`j `j bm`r rmce`djsb`p. Vbm wdjhmrmh ` b`s

sre`jmh rmce`djsb`p wes lmb`jh L`ccs dhh lmbev`dr dvmr bm ces

brmm wmmos. Bm beh krdwj qu`m cemcy ejh wes jd mjkek`jk bmr

rmkerh`jk bmr mdrs d rmvmrsm bm secms meas scuap.

Ecads lmdrm bm fer uccy sdppmh, Eàmm brmw bm fer `j

pero ejh sw`fbmh d bm `kj``dj `j djm u`h ad`dj. Vbm cmbmr hddr fcdsmh, bdwmvmr, es sbm p`fomh up bmr pbdjm ejh àpe-

`mjcy ypmh `j bmr pessfdhm d rmr`mvm L`ccs mx7

B` Eàmm, sdrry td rmcey tb`s tbrdukb e tmxt amssekm.

@ wejtmh td k`vm ydu e bmehs-up tbet @vm aehm e

suhhmj hmf`s`dj td fbejkm fdursm. Fejt mxpce`j.

Pducc hd krmet.

L`cc

Eàmm rmeh bm amssekm eke`jstrs qu`focy, bmj scdwcy,

p`fo`jk eper mefb wdrh. X`s fej lm kddh, sbm bdukb es sbm


13/47

Adjhey Adrj`jk Vtei i Ammt `jk =

se rdzmj lmb`jh bm wbmmc. E`r rusbmh rda bmr cujks, gus còm

wbmj Oyc`m beh eff`hmjcy o`fomh bmr `j bm sdaefb ces wmmo.V`cc ser`jk e bm amssekm ejh djcy bec ewerm d wbe sbm wes

hd`jk, Eàmm sc`h bmr bual efrdss bm sfrmmj d cdfem L`ccs jua-

lmr ejh b` Fecc Adl`cm. [`b mefb r`jk Eàmm krmw adrm ejx`dus.

Pduvm rmefbmh L`cc AfFrey. Cmevm e lr`m amssekm ejh @ w`cc

rmurj ydur fecc es sddj es @ ea elcm. @ wes bm sdujh d L`ccs

vd`fm-ae`c amssekm. Jdw Eàmm mc còm o`fo`jk bmrsmc, b`jo-`jk sbm sbduch bevm feccmh bà lefo es sddj es sbm kd bm mx.

Hdkkdjm `! sbm se`h d jd djm.

Eàmm kebmrmh bmr lmcdjk`jks qu`focy ejh bmehmh d bm

m`kb-sdry lu`ch`jk lmer`jk bm Fecere cdkd. Aeylm @ fej fefb

L`cc dj bm wey d bm fdjmrmjfm rdda lmdrm bm amm`jk sers, sbm

bdukb es sbm bmehmh efrdss bm pero`jk cd.

Xmrm wes jd s`kj d L`cc `j bm beccwey, sd Eàmm smppmh `jd bm

fdjmrmjfm rdda. Vbm qu`focy sfejjmh bm pdc`sbmh aebdkejy

elcm es mvmrydjm kebmrmh dr bm cmehmrsb`p amm`jk. Xm brmm

mapy smes jmer bm bmeh d bm elcm fdjstramh L`ccs elsmjfm,lu @ej ejh bm jmw aerom`jk kuy, Fdjrdy, wmrm ecsd a`ss-

`jk rda bm kebmr`jk. Aeylm @a dvmrrmef`jk, Eàmm bdukb,

rmmf`jk lefo dj L`ccs mx.

Es sbm wdromh bmr wey erdujh bm cerkm elcm d bmr usuec

sme, sbm wes krmmmh `j yp`fec esb`dj ly Ie`b, bmr cdjkàm fdc-

cmekum ejh bm FID.B`, Eàmm. Bdw wes ydur wmmomjh4 Ie`b esomh pcmesejcy.

Jd leh. Jd leh. Eàmm rmspdjhmh dj eudp`cd, h`s-

refmh ly bm ef be bm fbe`r lms`hm bmr, usueccy dffup`mh ly

L`cc, rmae`jmh mapy.


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Vbm cejhmh `j bmr sme w`b ej ujmjbusès`f buh be wes

eyp`fec d bmr mjmrkm`f sycm, ejh sbm mc e c`cm ujfdadrelcmbe Ie`b beh jd`fmh. Vbm ddo e hmmp lrmeb ejh survmymh bm

rdda eke`j. Xm e`r wes stccmh w`b bm jdraec Adjhey adrj`jk

luzzsdr`ms d wmmomjh v`fdr`ms ejh ceamjs e bdw es bm

ymer wes y`jk ly. Jd djm wes ef`jk bm cmes l` du d bm drh`-

jery. Vurmcy sbm wes rmeh`jk dd aufb `jd bm fryp`f jdm L`cc

beh smj d bmr.Eàmm mxbecmh e hmmp s`kb ejh lmkej rmehy`jk bmr a`jh dr

bm amm`jk `j rdj d bmr. @ beh eomj e mw adjbs dr bmr d

km usmh d bm burr`mh fehmjfm be beh lmfdam yp`fec d bm

lmk`jj`jk d mefb wmmo s`jfm sbm beh rmurjmh.

Fdjrdy mjmrmh bm rdda strs, djcy e smp ebmeh d @ej ejh

ldb sbd d wd d bm dpmj smes jmer bm bmeh d bm elcm.Fdjrdys efm lmreymh sufb e sauk e`r d se`sef`dj, ` cddomh

es ` ecc b`s evdr`m fdccmkm ddlecc meas beh wdj bm`r wmmomjh

kr`h`rdj aefbms bejh`cy. Y`fdry wes wr`mj ecc dvmr b`s efm,

ejh bm v`s`lcy wdromh d fdjsre`j b`s gdy.

Eàmms sdaefb àamhèmcy `kbmjmh e bm s`kb. @ej beh

lrdukb Fdjrdy dj lderh eldu wd adjbs lmdrm Eàmmsrmurj, ejh bdukb sbm h`h jd ojdw bà wmcc, sbm beh lmmj

susp`f`dus d bà rda bm ser. Irda Eàmms vejekm pd`j,

Fdjrdy beh sbdwj jd `jmrms `j fdcceldre`jk w`b m`bmr L`cc

dr bmr es bm wdromh d draucem bm jmw aerom`jk sremky

dr Fecere. Bm smmamh ecweys `j e burry ejh h`h c`cm d ujhmr-

sejh bm pmrspmf`vm d bm pmdpcm wbd beh lu`c Fecere. FcmercyFdjrdy wes fdjv`jfmh bm beh e lmmr wey.

Eàmm h`hj ekrmm. Xm`r l`k h`mrmjfm wes `j bm`r pmrspmf-

`vm d bm rdjc`jm secms rmps. Fdjrdy lmc`mvmh `j e dp-hdwj

epprdefb. Xdsm rda fdrpdrem, usueccy Fdjrdy ejh dbmrs còm


15/47

Adjhey Adrj`jk Vtei i Ammt `jk ;

bà, wduch hmf`hm bm ejswmr ejh mcc mvmrydjm mxefcy wbe d

hdwbe ef`fs d dccdw, wbe effdujs d dfus dj, ejh sd dj.Xm secms rmps gdl wes sàpcy d mxmfum bm prdkrea dr dccdw

up bm aerom`jk feape`kj.

Ly fdjres, Eàmm `jbmrmjcy cddomh d bm pmdpcm dj bm

rdj c`jm. Mxpmr`mjfm beh sbdwj bmr be bmy wmrm fcdsms d bm

ef`dj, ejh be kevm bma e srdjk ejh rmcmvej pmrspmf`vm be

fduch jdra mxmfu`vm hmf`s`djs. [bmrm sbm srukkcmh, bdwmvmr,wes bdw d fepurm ejh ld`c hdwj be rdjc`jm pmrspmf`vm `j e

wey be wes sre`kbdrwerh d ujhmrsejh ejh eppcy.

[mcc, cms km sermh, @ej se`h es bm smcmh `jd b`s sme. Xm

wmmomjh luzz qu`focy elemh ejh bm krdup urjmh `s emj`dj

d @ej. L`ccs fbe`r rmae`jmh mapy.

@h còm d lmk`j w`b ej uphem dj bm aerom`jk rdj.Fdjrdy4 @ej fdj`jumh es bm jdhhmh `j Fdjrdys h`rmf`dj.

Fdjrdy sa`cmh lrdehcy, lu lmdrm bm fduch km bm strs wdrh

du d b`s adub, Eàmm `jmrrupmh.

@ej, hdj ydu b`jo wm sbduch we` ejdbmr a`jum dr L`cc4

@ ojdw bm w`cc lm `jmrmsmh `j bm cems dj bm aerom`jk rdj.

Jd, wm fej lmk`j, @ej se`h furcy. Fdjrdy4Xejos, @ej. Fdjrdy sddh up, wb`fb wes jd fusdaery dr

b`s amm`jk. Bm beh gus lmmj bejhmh bm sekm, ejh fcmercy bm

wes kd`jk d eom aexàua ehvejekm d `.

[mcc, es @ amj`djmh lr`my e fdupcm d wmmos ekd, @vm lmmj

wdro`jk dj e pcej d reh`feccy fbejkm bm wey wm kd d aerom.

X`s pcej w`cc spr`jklderh Fecere Mjmrpr`sms `jd bm adhmrj`jd bm h`kèc ekm, bm se`h w`b e sa`ro, mvmj ` ` `s o`fo`jk ejh

sfrmea`jk.

Es bm rms d bmr fdccmekums kevm e pdc`m fbufocm, Eàmm

hrdppmh bmr bmeh ejh sermh e bm lcejo pekm `j bmr gdurjec


16/47


cy`jk dpmj dj bm elcm `j rdj d bmr. Xm dvmrlmer`jk aejjmr

`j wb`fb Fdjrdy wes hmc`vmr`jk b`s amssekm frmemh ojds `j bmrsdaefb.

@ej ejh @ wdromh aufb d bm wmmomjh d stjec`zm bm ream-

wdro d bm pcej, ejh wmrm ldb vmry mxf`mh d lr`m ydu dj

Eàmm suhhmjcy lrdukb bmr bmeh lefo upr`kb ejh swujk

bmr fbe`r d efm @ej. @ej, bevm ydu kdmj L`ccs `jpu dj b`s

pcej4 sbm `jmrrupmh Fdjrdy w`bdu epdcdky.Fdjrdy sb`mh ejh pds``djmh bàsmc d fdj`jum b`s lr`m-

`jk, ef`jk es ` jm`bmr bm jdr ejydjm mcsm `j bm rdda beh bmerh

Eàmms stmry rmef`dj.

[e`, Fdjrdy. @ej bmch up e bejh, rmessmr`jk fdjrdc dvmr

bm amm`jk. Cm am ehhrmss Eàmms fdjfmrj.

Bm urjmh d efm bmr. Eàmm, bes e vec`h qums`dj.Bdwmvmr, ydu ecc sbduch ojdw be, hmsp`m ay lms mdrs d pmr-

suehm bà dbmrw`sm, L`cc bes rms`kjmhmmf`vm àamhèmcy.

E busb stccmh bm rdda. Fdjrdy rmae`jmh sejh`jk, ef`jk bm

rms d bm mea, fcmercy bm djcy djm `j bm rdda wbd wes jd sur-

pr`smh e bm jmws. Bm r`mh d m`kj e seh cddo lu ddcmh jd djm.

Es @ej fdj`jumh, Eàmm fduch mmc bm myms d bm cmehmrsb`pmea es bmy sdcm kcejfms e bmr, fur`dus e bmr rmef`dj. Xm

fdcdr hre`jmh rda bmr efm es sbm kcermh `j @ejs h`rmf`dj. E

bujhrmh bdukbs refmh brdukb bmr a`jh. Vbm mc ecdjm w`b-

du bmr eccy ejh amjdr, `sdcemh e bm elcm eadjk bm dbmr

cmehmrs d Fecere.

@ej fdj`jumh, @ ojdw be ydu wduch còm d bmer adrm`j b`s rmkerh? bdwmvmr, L`cc ejh @ ldb ekrmmh jd d sberm bm

hme`cs d dur h`sfuss`djslmydjh bm stjec rmsuc, be `s. Vd

wb`cm @ ojdw be b`s jmws `s h`srup`vm, @ urkm us ecc d sey

dfusmh dj dur eso e bejh. @ w`cc lm wdro`jk w`b mefb d ydu `j


17/47

Adjhey Adrj`jk Vtei i Ammt `jk 0

bm heys ebmeh d ujhmrsejh bm àpef d b`s fbejkm ejh wbe

wm aus hd d pusb drwerh.Fdjrdy, pcmesm fdj`jum w`b ydur lr`mstjk, @ej se`h qu`mcy

lu stracy.

Eàmm h`hj bmer ejdbmr wdrh Fdjrdy beh d sey. Vbm mc

lmreymh dj ecc rdjs. Lmreymh ly L`cc, wbd behj k`vmj bmr ejy

`jh`fe`dj d wbe bm aus bevm ojdwj wes fda`jk. Lmreymh ly

@ej. Jdjm d b`s aehm smjsm. [by beh L`cc b`rmh bmr d bmcp bàadvm bm fdapejy drwerh ejh adhmrj`zm secms ` bm wes pcej-

j`jk d kd sddj4 Idr ecc `jmjs ejh purpdsms, L`cc beh vej`sbmh

ejh cm bmr d efm bm fbeccmjkms ecdjm.

Eàmm fcdsmh bm hddr lmb`jh bmr es sbm rmurjmh d bmr dstfm.[be `s kd`jk dj4Vbm wejmh d gus cmevm, p`fo up Oyc`m, ejh fecc

` e hey. Vbm qu`focy pusbmh bdsm bdukbs es`hm. Vbm ojmw cmev-

`jk mercy wduch lm smmj es e s`kj d wmeojmss ly Fdjrdy, ejh sbm

wduchj k`vm bà bm se`sef`dj.

Bmr bdukbs wejhmrmh lefo d bmr merc`ms heys w`b bm

fdapejy. Vbm hrmw srmjkb rda bm amadr`ms d e h`mrmjFecere. @ beh lmmj ej mcmfr`f àm. Mvmrydjm wes mjkekmh `j

adv`jk bm a`ss`dj drwerh, mxmjh`jk bm krdwb srmeo, ejh

ucàemcy eo`jk bm fdapejy pulc`f. Xm wdro behj ecweys

kdjm pmrmfcy, lu bmrm wmrm jmvmr ejy frezy surpr`sms còm

dheys.

Vbm sa`cmh es sbm rmamalmrmh bdw sbm wes `j`èccy ere`h dL`cc. B`s `jmjs`y `jà`hemh bmr, lu lmdrm cdjk, sbm ehgusmh

d b`s sycm ejh bm wd d bma fc`fomh. Xm adrm sbm ujhmr-

sddh bà, bm adrm L`cc feam d rmcy dj bmr. Vbm ecsd beh lu`c e

srdjk rmce`djsb`p w`b Gdm, djm d bm`r mercy secms rmp b`rms. Bm


18/47

5> XBM JM[ KEAM FBEJKM\V

sbddo b`jks up ly fdjs`smjcy lcdw`jk b`s jualmrs du d bm

wemr. L`cc ejh Eàmm jmvmr fdapcmmcy ujhmrsddh gus bdw bmwdromh b`s aek`f. Lu wbemvmr b`s smfrm wes, bm brmm d bma

dkmbmr lmfeam ej ujsdppelcm drfm, fdjs`smjcy pmrdra`jk

eldvm mxpmfe`djs. Xmy mvmj pceymh dkmbmr es e mea7 L`cc

`jrdhufmh Eàmm ejh Gdm d b`s pess`dj dr bm spdr d fyfc`jk,

ejh bmy dmj ddo mercy adrj`jk r`hms dkmbmr lmdrm bm dstfm

dpmjmh.Xe ecfbmay lmwmmj secms ejh aejekmamj d prdhufm

rmsucs wes gus wbe sbm ejh L`cc beh lmmj ry`jk d rmv`vm eadjk

bm secms drfm. Jdw w`b L`cc kdjm, sbm wes sdrry be sbm behj

spmj adrm àm w`b Gdm updj bmr rmurj. @ jdb`jk mcsm feam

rda dhey, e cmes sbm wduch fdaa` d spmjh adrm àm w`b

Gdm ejh km b`s pmrspmf`vm dj bdw d rm`jv`kdrem Fecere ejhrmurj ` d bm prdhuf`v`y d dch.

Lmdrm sbm mvmj qu`m rmec`zmh wbe sbm wes hd`jk, sbm

rmefbmh dr bmr dstfm pbdjm ejh hècmh L`ccs jualmr dj àpucsm.

Bm aus lm elcm d mcc bmr sdamb`jk eldu wbe wes kd`jk dj

bm dwmh bmr be aufb.

Xm pbdjm h`hj mvmj r`jk lmdrm vd`fm ae`c p`fomh up7 @asdrry d bevm a`ssmh ydur fecc. . . .

Eàmm s`kbmh. Lu jd sddjmr beh sbm bujk up bm rmfm`vmr

bej bm sd r`jk d bmr hmso pbdjm wes ejjdujf`jk ejdbmr fecc.

Kddh adrj`jk, b`s `s Eàmm, sbm se`h lr`kbcy, mxpmf`jk

d bmer bm sdujh d bmr dramr amjdrs vd`fm dj bm dbmr mjh.

@jsmeh, sbm àamhèmcy sermh sfdwc`jk es bm fusdamr dj bmdbmr mjh d bm c`jm ujcdehmh e `rehm d fdapce`js. [b`cm c`s-

mj`jk, Eàmm p`fomh up bmr secms mrr`dry sbmm ejh sew be b`s

wes djm d dramr secm rmp Irejos fusdamrs. Vbmh lmmj wdrr`mh

sdamb`jk còm b`s a`kb beppmj wbmj Irejo suhhmjcy qu`.


19/47

Adjhey Adrj`jk Vtei i Ammt `jk 55

Xes fdrrmf, Irejo `s jd cdjkmr w`b us. Jd, @ fej h`s-

fuss bm rmesdjs dr b`s hmperurm. Pms, ` wes suhhmj. Jd, @a jdewerm d ydur sùe`dj, lu ` yducc eom e a`jum d mxpce`j.

@aamhèmcy Eàmm wes ecads sdrry sbm esomh, lu s`cc sbm c`s-

mjmh `jmjcy.

Ay hmmpms epdcdk`ms, Ar. Feamrdj. @ fej mcc be ydurm

upsm, ejh @h còm d amm w`b ydu efm d efm d lmmr ujhmr-

sejh bm sùe`dj ejh hmmra`jm bdw lms d rmf`y `. Eàmmsmeacmsscy sb`mh `jd fusdamr rmpe`r adhm, sbrukk`jk d bm

sbdfo ejh h`seppd`jamjs d wbe rejsp`rmh `j bm adrj`jk

cmehmrsb`p amm`jk. Bmr el`c`y d fbejkm kmers qu`focy wes djm

d bmr srmjkbs es e aejekmr.

Pms, @ ekrmm. Pdu bevm mvmry r`kb d lm upsm. Xe `s jd bdw

wm dpmrem. Pdu bevm ay fdaaàmj be @ w`cc pmrsdjeccy sdrb`s du ejh km ` stxmh. Eàmms h`rmfjmss ejh fdadr`jk djm

wmrm bev`jk bm hms`rmh mmf.

Bdw eldu ydur d`fm e j`jm e.a. dadrrdw adrj-

`jk4 . . . Eke`j, pcmesm effmp ay epdcdk`ms. Dlv`duscy b`s sbduch

bevm lmmj emjhmh d aufb sddjmr. @ w`cc fecc ydu wbmj @ err`vm

`j ydur cdlly. Xejos, Ar. Feamrdj, dr cm`jk am ojdw. Pms,ydu fej lm fdjsthmj wm w`cc aeom b`s r`kb.

Xm pbdjm wes s`cc rdfo`jk `j `s frehcm wbmj Eàmm swujk

dpmj bmr hddr ejh ldcmh hdwj bm becc d bmr eha`j`sre`vm

ess`sejs hmso.

Hdr`s, stjh Gdm ejh fcmer ldb dur sfbmhucms dr dadrrdw.

mcc bà @ jmmh bà d kd w`b am d \`fbadjh b`s emrjddj.[mcc cmevm e brmm dr e fr``fec fusdamr amm`jk. mcc bà @cc

lr`m bà `j bm fer.

@j e a`cèry-còm eldu-efm, Eàmm bmehmh lefo d bmr dstfm

d fecc Aerf d errejkm dr Oyc`ms p`foup e hey ferm, wb`cm s`cc


20/47

5


21/47

56

FBE^XM\ d bmr dstfm gus dus`hm d HF, bm s`kj dr \dwm Lducmverh,

bm mx` be cmh d bm Jevec Efehmay, rma`jhmh bmr d fdjvmr-

se`djs w`b bmr lrdbmr. Vbem c`vmh ejh lrmebmh ddlecc. Bm

sermh pcey`jk `j ^mm [mms wbmj bm wes s`x ejh mcc adrm `j cdvm

w`b bm spdr mvmry ymer. Vbm cdvmh bmr l`k lrdbmr. Vbm ecsdcdvmh bm ef be ecc bmr maecm r`mjhs rmmr d bà es Fcero

Omj dj effduj d b`s gm-lcefo be`r, fb`smcmh gew, ejh lrdeh

sbduchmrs edp b`s s`x dd, dur `jfb ream.

[bmj Vbem kd bm gdl es bm dmjs`vm c`jm fdefb e bm Jevec

Efehmay, bm wes sd mxf`mh ` wes berh d pu up w`b bà. Mvmry

fdjvmrse`dj urjmh d ddlecc. Lmdrm cdjk, Eàmm mc es ` sbmfduch fdefb bm dmjs`vm c`jm ecdjks`hm Vbem. Vbm beh c`smjmh d

sd aejy àpess`djmh mxpceje`djs d ddlecc dmjsms, lcdfo`jk

sfbmams, ejh euh`lcms dr euh`ds dr wbemvmr bmy feccmh be su.

Lu, sbm beh d eha`, Vbems pess`dj dr bm keam hrdvm bà ejh

bdsm erdujh bà d jmw bm`kbs. Jevy efueccy beh e prmy kddh

ddlecc mea, ejh Vbems pess`dj wes jd hdul per d Jevyssuffmss us`jk bm r`pcm-dp`dj dmjsm. Vbem spdom d bm r`pcm

dp`dj eha`r`jkcye aucèfmmh dmjsm be rmc`ms adscy dj

rujj`jk pceys. Aeylm, bdukb Eàmm, sbm fduch rejscem sdam d

be pess`dj `jd sdamb`jk uselcm dr Feceres secms mea.


40/47

6


41/47

Fdefb Vbeim 66

@ ojdw ydurm lusy . . . aeylm @ sbduch fecc lefo.

[bes wrdjk4@ rmeccy hdj wej d ldbmr ydu.

eco d am, Eàmm.

Eàmm sa`cmhVbem, ecweys `j prdlcma-sdcv`jk adhm. @s

gus wdro, sbm rmpc`mh. @ smmas d ommp km`jk wdrsm, ejh jdw

bmy wej am d strm djm d ay dp secms rmps lmdrm bm mjh d

bm adjb! @ mmc `j sdam wm`rh wey còm `s ej eefo dj am, dd.Jd djcy be, b`s `s ecc kd`jk d mjh up fdaprda`s`jk Feceres

suffmss.

Doey. Doey. Cms lefo up. Hd ydu rmeccy b`jo be bm fda-

pejy wduch eccdw sdamb`jk còm be d beppmj4 [by erm bmy

sey`jk be ydur rmps kd`jk d lm cm kd4

^rdsts b`s quermr erm hdwj. Xmy erm cddo`jk dr weys dqu`focy fu fdss. Eàmm peusmh. [be bmy erm drkm`jk `s be

Gdm `s djm d dur dp pmrdramrs. @ @ beh cds adrm rmps còm Gdm,

adrm pmrdra`jk e b`s cmvmc, dur secms mea wduch hr`vm bm lus`-

jmss brdukb b`s scuap.

mcc am bdw @ fej bmcp, V`s.

Xes gus `, Vbem. @ fej sdp b`jo`jk eldu ydur pess`djerdujh km`jk ydur c`jmamj d pmrdra. Bdw hd ydu km sufb

fdjs`smj pmrdraejfm4 Fej @ usm bm seam pr`jf`pcms bmrm dr

dur secms mea4

[mcc, bes ej `jmrms`jk bdukb. @vm jmvmr rmeccy fdjs`h-

mrmh bdw dur epprdefb a`kb lm usmh `j e lus`jmss mjv`rdjamj.

[be cmh ydu d b`s fdjjmf`dj4@ hdj ojdw, Vbem. êrcy `s ydu. Pdu a`kb jd rmec`zm `,

lu @ rmeccy bmer bm wey ydu eco eldu ydur kuysbdw bmy

erm ecweys k`v`jk bm`r ecc. Bdw bm c`jm `s omy d Jevys urj-

erdujh. Eàmm peusmh. @ ojdw `s e srmfb, lu pmrdraejfm `s


42/47


pmrdraejfm, r`kb4 Xmrm bes d lm sdamb`jk `j ydur epprdefb

be @ fej usm.Xmrm ydu kd eke`j, V`s. Ecweys b`jo`jk du d bm ldx

ejh cddo`jk dr fcer`y. @ cdvm be eldu ydu. Pdu fduch lm dj

d sdamb`jk bmrm. [bes bm djm b`jk be ydu ejh ydur secms

mea dfus dj4

Vecms dr rmvmjum, @ suppdsm.

Doey, be aeoms smjsm, lu ydu bevm d km adrm spmf`stf.[be hd ydu amej4 [bes adrm spmf`stf bej rmvmjum4

Eàmm esomh w`b e rmjmwmh `jmrms. Vbm beh ecweys eomj dr

krejmh be rmvmjum wes bm mjh kdec, bm b`jk bmy sbduch ecc

dfus dj. Lu Vbems qums`dj àamhèmcy speromh ej mj`rmcy

jmw re`j d bdukb. [be ` sbm behj bdukb hmmpcy mjdukb

ym eldu bm mjh kdec4Vbem fdj`jumh, Cddo. @a sceaamh r`kb jdw, lu fej ydu

sdp ly djm hey emr pref`fm4 [m fej ser d aep du sdam

pdmjèc weys be Jevys epprdefb d mqu`pp`jk bm mea dj bm

ddlecc stmch aey bmcp ydu w`b ydur secms mea.

Vbem, be wduch lm krme! Eàmm dch bàejh bmj bms`-

emh. Pdurm jd gus lm`jk j`fm, erm ydu4 Xm `hme hdmsj sdujhdd er-mfbmh4

Elsdcumcy jd! Ommp ydur fb`j up, V`s. @ prmh`f e keam-

w`jj`jk sfdrm `j ydur uurm. [bemvmr ydu hd, hdj cm bm jdj-

smjsm km ydu hdwj.

Xejos, Vbem. Vmm ydu sddj. Eàmm pusbmh bm Mjh Fecc

ludj dj bm fdjsdcm es sbm kevm ej euh`lcm s`kb d rmc`m.

Eàmm wb`scmh bmr dwj rmjh``dj d bm Jevy stkb sdjk es sbm

wecomh qu`focy pes bm LA[, Euh`, ejh @jstj`` `j bm mapcdymm


43/47

Fdefb Vbeim 6=

pero`jk kerekm. Vbm beh e spr`jk `j bmr smp be beh lmmj elsmj

s`jfm Ie`b kevm bmr Fdjrdys pcej dr mcà`je`jk gdls. Vbm fduchberhcy we` uj`c bmr v`s` w`b Vbem jmx wmmo. Vbm wes surm sbm

wes dj d sdamb`jksdamb`jk be wduch jd djcy rejsdra

bm secms krdup lu fduch sprmeh d dbmr pcefms w`b`j bm fda-

pejy. Es sbm wevmh bmr smfur`y lehkm pes bm hddr rmehmr, sbm

rmefbmh `jd bmr saecc pursm ejh krellmh bmr `^bdjm d qu`focy

fdjstra bmr sfbmhucm. Es usuec, sbm wes eadjk bm strs `j bmlu`ch`jk ejh sbm beh ej bdur lmdrm bmr strs amm`jk. [`bdu

b`jo`jk, sbm pusbmh bm up errdw ly bm mcmvedr hddr.

Eàmm amjeccy lmkej d aep du qums`djs sbm beh d eso

Vbem. Bdw hdms bm p`fo bm ser`jk c`jmup4 Bdw hdms bm mqu`p

jd djcy bm ser`jk pceymrs lu bm lefoups w`b wbe bmy jmmh

d km sufb fdjs`smj pmrdraejfm efrdss bm lderh, mspmfèccyk`vmj bm rmfru``jk fbeccmjkms Jevy efms. B`kbcy sdukb-emr

rmfru`s rda c`jmamj d quermrlefos ecweys sby ewey rda Jevy

es e fbd`fm. Xm lms b`kb sfbddc pceymrs bevm prd ddlecc fermmrs

es bm`r esp`re`dj, ejh e stvm-ymer fdaaàmj d smrvm `j bm

a`cèry aeoms e prd ddlecc fermmr jmx d àpdss`lcm. Vd wbd

fdams d Jevy d pcey ddlecc4 Ejh wbe sremky hd bmr lrdbmr

ejh bm rms d bm fdefb`jk se usm d mjsurm bmy erm fdapm-

``vm eke`js dbmr meas4 Bdw hd bmy km sufb krme rmsucs du

d pceymrs wbd dbmrw`sm ermj supmrsers4 [be aeoms bm h`-

mrmjfm4 Vd aejy qums`djs!

@ ojdw! Gdm! Eàmm se`h du cduh, sejh`jk ecdjm `j bm

a`hhcm d bm qu`m adrj`jk mcmvedr. @ wes ecc fda`jk dkmbmr7

Gdm cdvms ddlecc. Bm `s ecweys spdu`jk d spdrs ejecdk`ms.

Vbmh eco brdukb bmr qums`djs w`b bà lmdrm bmr amm`jk

w`b bmr lrdbmr.


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Gdm wes ecweys bmr kd-d kuy. Idr jmw `hmes, h`stfuc fus-

damrs, re`j`jk dr jmw rmpswbemvmr sbm jmmhmh, Gdm ecweysfeam brdukb. Xes wby sbm ojmw sbm beh d pu e sdp d bm

jdjsmjsm eldu str`jk Gdm. Vbm eha`mh b`s secms beh lmmj e c`cm

hdwj dvmr bm ces quermr, lu bm wes mxpmràmj`jk w`b bm

pds``dj`jk d bm jmw prdhuf su`m. Gdm wes bm strs d jd`fm

be bm dch amssek`jk wes jd kd`jk d wdro, ejh bm wes e bm

drmrdj d wdro`jk du e jmw vecum prdpds``dj. Jd wey wmcccm bà kd.

Vbm qu`focy sb`mh lefo d b`jo`jk eldu bm secms mea. Xm

Fecere Dmjs`vm Vecms Vremky, adhmcmh eimr bm eamh Jevy r`pcm

Dp`dj. Gdm `s kd`jk d cdvm `!

Xm mcmvedr hddr fdapcmmh `s cezy dpmj`jk smqumjfm, ejh

Eàmm qu`focy smppmh du, bmr bmmcs fc`fo`jk hdwj bm j`fmcyhmfdremh beccwey d bmr w`jhdwmh d`fm dvmrcddo`jk bm

erùa. Es sbm rdujhmh bm fdrjmr, Eàmm suhhmjcy sdppmh ejh

fdfomh bmr bmeh sc`kbcy. [be wmrm bdsm jd`sms4 Es sbm c`smjmh

fcdsmr, ` sdujhmh còm @ej ejh Ie`b eco`jk. Xm`r vd`fms wmrm

fda`jk rda bmr dstfmejh bmr dstfm c`kb wes dj. [be wes

beppmj`jk4Eàmms bmerlme qu`fomjmh es w`b mefb smp sbm fdjstramh

bm fur`dus kebmr`jk `j bmr dstfm, bmr `scejh d sej`y `j b`s

dbmrw`sm frezy mx`smjfm.

B`, @ej. B`, Ie`b. Eàmm suaadjmh e stra djm es sbm

frdssmh bm brmsbdch. Xm fdadrelcm lejmr be Eàmm beh

hmmfmh merc`mr rda bm beccwey mvepdremh. H`hj mxpmf dstjh ydu wd bmrm. [bes kd`jk djea @ eldu d km strmh4

Eàmm esomh `j ej diejh, gdo`jk djm be lmc`mh bm jmrvdus-

jmss sbm mc.

@ej wes strs d spmeo. Jd, jd, d fdursm jd, Eàmm.


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Fdefb Vbeim 6;

Ie`b fbàmh `j7 ^cmesm, s` hdwj. [m epdcdk`zm ` wm sercmh

ydu. [m ecc bevm e pefomh hey ebmeh d us ejh @ej ejh @ wejmh dk`vm ydu e qu`fo bmehs-up.

Bmehs-up4 Bmehs-up eldu wbe4 Eàmms vd`fm wes a`ss-

`jk `s usuec uplme djm.

Hdj km fdjfmrjmh`s kddh jmws. X`jks erm adv`jk

es erdujh bmrm r`kb jdw. Cds d jmw `hmes ejh bm jmmh d s`r

b`jks up. @ej peusmh d keukm Eàmms rmef`dj.@ej cddomh surpr`smh wbmj Eàmm sa`cmh sc`kbcy es sbm suh-

hmjcy sew bm ujpcejjmh amm`jk es ej dppdruj`y d fbejkm

@ejs ejh Ie`bs a`jhs rmkerh`jk fu`jk bm secms drfm.

@ ojdw be Ie`b bes ecomh d ydu eldu bm jmmh d hdwj-

s`zm bm secms drkej`ze`dj. [mrm jd eo`jk sufb ef`dj c`kbcy.

[m ldb wej ydu d rmec`zm be, @ej fdj`jumh.@ hd rmec`zm `, ejh bes wby @ wej d eco ` brdukb. X`s

`s e aegdr fbejkm `j h`rmf`dj, ejh wm ecc jmmh d ujhmrsejh bm

àpc`fe`djs d dur fusdamrs.

@ej fu bmr d. Lmc`mvm am, Eàmm, wmvm ecrmehy lmmj brdukb

b`s. [m wm`kbmh bm prds ejh fdjs ejh bevm smcmh dj e fdursm.

@ejs djm sbemrmh Eàmms bdpm d ku`h`jk bm fdjvmrse`djd ej eldu-efm dj bm hdwjs`z`jk. @jsmeh sbm suhhmjcy dujh

bmrsmc hmmjs`vmcy rmef`jk d @ej.

Vd hdms be amej bm hmf`s`dj `s stjec4 Bdw fej ydu aeom

sufb e hmf`s`dj w`bdu e cd adrm h`sfuss`dj4 Eàmms vd`fm

fcmercy sbdwmh s`kjs d rusre`dj.

Jdb`jks stjec, Eàmm, Ie`b guapmh `j. Cddo, @cc lddosdam àm dr ydu ejh am d lmk`j d aep du dur h`rmf`dj `j

rmkerh d bm secms ujf`dj.

Xm rdda beh lmfdam ujfdadrelcm. Eàmm cddomh du

bm w`jhdw ejh ewey rda bm wd `jruhmrs d kebmr bmr


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fdapdsurm. Vbm wduchj cm bma km bm lms d bmr `j b`s

r`mjhcy ealusb.Ie`b fdj`jumh, Efueccy, wm h`hj fdam bmrm d eco eldu

bm secms drkej`ze`dj.

\meccy4 [be bmj4 d Eàmms a`jh, jdb`jk wes adrm

àpdrej bej sev`jk bm secms mea.

[m gus wejmh d k`vm ydu e bmehs-up be Fdjrdy w`cc lm

sdpp`jk ly cemr dhey. Bms kd`jk d eso dr ydur bmcp dj bmjmw `j`è`vm be bms spmerbmeh`jk, @ej se`h. B`s rmvmrs`dj d

b`s usuec aemr-d-ef sycm fecamh Eàmm sdamwbe. Fdjrdy

`s djd sdamb`jk, Eàmm. @ b`jo ` w`cc advm bm fdapejy d

bm jmx cmvmc.

Fdjrdys jmw prdgmf w`cc kd e cd lmmr w`b ydur bmcp ejh

suppdr, Eàmm, se`h Ie`b. Bmr djm sb`mh elrupcy d be damjdr ejh fdjsthej. Gus bmer Fdjrdy du wbmj bm sdps ly.

Xes ecc wm eso.

Xm fdapejy jmmhs ydu d lm dj lderh, Eàmm, @ej fdj-

fcuhmh es bm qu`focy sddh ejh advmh dwerh bm hddr.

Cms eco eke`j emr ydu ejh Fdjrdy bevm fdjjmfmh, Ie`b

se`h `j e rmessur`jk djm es sbm dccdwmh @ej du d Eàmms dstfm.Es sddj es sbm bmerh bm mcmvedr hddr fcdsm ejh bm aumh

djms d @ej ejh Ie`b h`seppmer, Eàmm guapmh up ejh sceaamh

bmr hddr. Xm drfmuc lejk wduch bevm kerjmrmh emj`dj up ejh

hdwj bm beccwey beh ejydjm mcsm lmmj dj bm ddr e b`s bdur.

Eàmm sddh ad`djcmss. Bmr sbduchmrs erfbmh eke`js bm

surhy deo, ujfdjsf`duscy lref`jk bm hddr sbu cms ejy ehh`-`djec `jruhmrs emap d v`dcem bm sejfuery be sbm am`fu-

cduscy ae`je`jmh.

[be beh b`s pcefm lmfdam4 Eàmm wes h`seppd`jmh `j

Ie`bus`jk bm`r r`mjhsb`p d aej`pucem bmr d suppdr sdam


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Fdefb Vbeim 60

fdfoeaea`m pcej d Fdjrdys. Eàmm jmvmr wejmh d dpmj bmr

dstfm hddr eke`j. Vbm s`kbmh. [be aehm bmr b`jo sbm fduch gusweco lefo `jd bm wdro wdrch ejh p`fo up wbmrm sbm beh cm d4

Vbm beh `j`èccy lmmj sd dpà`s`f, fdadrmh ly bm juamrdus

suffmssms sbm beh efb`mvmh lmdrm sbm ddo àm d d ser bmr

ea`cy. Lu bm wbdcm pcefm wes h`mrmj jdw. Hmf`s`djs wmrm

aehm `j cem-j`kb pr`vem smss`djs `jsmeh d `j mea amm`jks

ejh h`sfuss`djs. Xmrm wmrm ef`djs ejh eccèjfms ejh smfrms.

[be e amss! Xm dch dpmjjmss ejh mea sp`r` smmamh d lm

kdjm. Ecsd kdjm wes bm w`cc`jkjmss d b`jo dus`hm bm ldx

mvmj d ecoeldu dus`hm bm ldx. Bdw fduch sbm pdss`lcy b`jo

bmyh lm dpmj d ejyb`jk còm eppcy`jk cmssdjs rda Jevy dd-

lecc d bm lus`jmss4 [be wes sbm b`jo`jk4 X`s wes jd ddlecc

mea, ejh sbm wes jd Vbem.

The New Game Changers: Driving Performance by Focusing on What Matters

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