5.2016 September/OctoberThe Lufthansa Technik Group Magazine

Corporate Sales

“Compete and collaborate”

Aircraft Production Inspection

Values more than skin deep

Lufthansa Technical Training

“The one” maintenance training organization

First Ka-band high-speed internet

Seamlessly connected

Lufthansa Technik Connection 5.20162 | Content

News•VIP & Special Mission Aircraft: 3 Laser-supported assembly

Aircraft Modification•Ka-band high-speed internet: 6 Seamlessly connected•Electronic Flight Bag: 10 The connected cockpit

Lufthansa Technik Group•Lufthansa Technical Training: 11 “We want to be the OneMTO”

Aircraft Services•Aircraft Production Inspection 14 Program: Values more than skin deep• Interview with Daniel Schiffer: 17 “Through the eyes of an airline”

Innovation and technology•Research and development: 18 Understanding engine aging•Finding cabin leaks: 26 Pressure test made easy•»chair« receives ETSO certification: 27 Ready for production

Events and exhibitions•Aircraft Leasing & Trading Support: 19 Lessors’ get-together in Dublin

Employee portrait •Matthias Schulz: 20 The equipment master

Corporate Sales• Interview with Robert Gaag: 22 “Compete and collaborate”

VIP & Special Mission Aircraft Services•Cooperation with DC Aviation: 25 Local VIP services in Dubai

Categories • News 4 – 5• Events 27 • Products and services 28• Contacts 30

Seamlessly connectedLufthansa Technik has received type certificates for the installation of high-speed internet via the Ka-band.

6

Lufthansa Technik Connection is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our websitewww.lufthansa-technik.com/connection

Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM TS1/MWeg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 marketing.sales@lht.dlh.de · www.lufthansa-technik.comAngela Huber-Saffer · Database management

Editorial production Editorial office: Flightlines, HamburgDesign: Art Works!, HamburgPhotos: Lufthansa Technik AG, Deutsche Lufthansa AG Printing: Beisner Druck GmbH & Co. KG

14

Values more than skin deepThe Aircraft Production Inspection Program (APIP)

is a market-leading service.

11

“We want to be the OneMTO”Rubin Siddique, CEO of Lufthansa Technical Training, explains how his company is preparing for the future.

22

“Compete and collaborate”Robert Gaag, Senior Vice President Corporate Sales EUMEA, talks about today’s market perspective.

Lufthansa Technik Connection 5.2016 News | 3

Augmented Reality offers users additional information in real time over and above what users actually

perceive. AR systems provide the combi-nation of the real world with the virtual world, enabling the real spatial world to be supplemented by virtual elements and data. Numerous companies are already using Augmented Reality as a core tech-nology for enriching and complementing reality with computer-generated contents.

Laser-based AR system

Augmented Reality, i.e. fusing the 3D reality with data, allows innovative procedures and methods to be implemented. Lufthansa Technik is already using the opportunities afforded by Augmented Reality with the goal of optimizing production, maintenance and inspection processes. Structural work in VIP completion projects is one example. In the past, mechanical measurement and alignment tools requiring manual work were exclusively used for installing primary structural connections in the frame of

using conventional alignment tools. In the first completed project phase the technical implementation of the laser projection sys-tem was demonstrated both on a mock-up in the training workshop and in practice on aircraft modification. Today, the system has been successfully proven in three lay-overs. The results are convincing: Not only was the precision significantly increased when installing primary structural connec-tions (T-Rails), but the amount of work required was almost cut in half. Lufthansa Technik is currently testing additional applications of projection-based Augmented Reality, for example in the form of foiling and painting templates. The use of future digital assistance systems for other depart-ments is also being examined at present for use in a larger-scale innovation project. The preparations for the project are already underway.

Moritz GaackPhone +49-40-5070-67961moritz.gaack@lht.dlh.de

Augmented Reality at your fingertips Augmented Reality (AR) is gaining increasing foothold in industrial work processes.

Lufthansa Technik’s VIP & Special Mission Aircraft Services product division has

introduced an AR system which supports structural assembly work in the cabin.

In

novation by

Lufthansa Technik

With support of the laser, correct positioning of the fitting becomes easy.

www.lufthansa-technik.com/en/pmu

initial completion of VIP aircraft. This required a significant effort for calibrating installation positions as well as long set-up times.

To reduce the level of effort required for these installations, Lufthansa Technik has introduced a laser-based AR system for supporting the installation work as part of the “projection-based installation support” project. A mobile laser projection system is used, which can be flexibly positioned and aligned in the aircraft fuselage corre-sponding to the respective installation situation. Based on the contents of the mechanics current job card, the installation template is projected onto the work environ-ment for the responsible mechanic. The template corresponds to the component contours selected in the virtual 3D model, which are projected onto the structure in the correct position, acting as a positioning and alignment aid for the component to be installed. With no interruptions or other interactions, the employee can install the component with high precision, a process which is significantly more efficient than

GE9X and GEnx-2B services

Engine Services // Lufthansa Technik and GE Aviation have signed new long-term agree-ments for maintenance services for the GE9X and GEnx-2B engines. The GE Branded Ser-vices Agreements (GBSA) for the GE9X and GEnx-2B include comprehensive TrueChoice™ Materials agreements and provi-sions for technical support and assistance on overhaul work-scoping, component repair licenses, joint repair develop-ment and training. The agree-ments facilitate establishment of a planned GE Aviation and Lufthansa Technik joint venture overhaul facility due to open in 2018. “We are building on our long-standing relationship with Lufthansa Technik to provide customers industry-leading MRO offerings to optimize their cost of ownership,” said GE Aviation Services President and CEO, Kevin McAllister.“We have done two further important steps in our common efforts to offer the best possible services for these two state-of-the-art engine types. I am really looking forward to continuing this successful cooperation,” added Dr. Johannes Bussmann, chairman of the Executive Board at Lufthansa Technik. //

Strategic agreementwith Pratt & Whitney

Geared Turbofan™ services // Engine manufacturer Pratt & Whitney and Lufthansa Technik have signed a strategic agree-ment, making the MRO provider a key member of the Pratt & Whitney Geared Turbofan (GTF) engine MRO network for services on PW1100G-JM and PW1500G engines. The GTF engine network currently includes Pratt & Whitney and its GTF engine collaborators, MTU Aero Engines and Japa-nese Aero Engines Corpora-tion. Together with Lufthansa Technik, these companies will deliver the highest level of maintenance support and val-ue to customers with facilities strategically located worldwide.“Lufthansa Technik will serve the full scope of MRO services and will bring long-lasting and leading expertise in engine overhaul, engine parts repair and engineering support to this co-operation,” said Dr. Johannes Bussmann, chair-man of the Executive Board of Lufthansa Technik.“The GTF engine maintenance network consists of the best MRO providers in the industry,” said Matthew Bromberg, presi-dent of Pratt & Whitney After-market. “We are proud to enter into this relationship with Lufthansa Technik to tap into its valuable maintenance expertise and expand our cus-tomer services to meet aircraft operators’ ever-changing needs.” //

Warehouse at Heathrow

Component Services // Lufthansa Technik is opening a new warehouse for component supply at London Heathrow Air-port. With this local presence in the United Kingdom, Lufthansa Technik is further consolidating its supply network for customers within Europe and significantly shortening the supply times for British customers.In opening this new warehouse location, Lufthansa Technik is underlining the importance of its British customers and the British aviation market. The state-of-the-art facility, in oper-ation 24/7/365, and the seam-lessly integrated transport concept allow the company to even better fulfill the high quality exectations of its customers. The regional proximity means that equipment can be delivered airside to any airport in the UK in just a few hours. Located directly at London Heathrow Airport, the new site also facilitates the quickest possible transport connections to international destinations. //

Trent XWB overhaul

N3 Engine Overhaul Services // The joint enterprise of Lufthansa Technik and Rolls-Royce plc., N3 Engine Over-haul Services (N3), will begin overhauling the latest Rolls-Royce engine, the Trent XWB, which powers the Airbus A350, from October 2016. Parent companies Lufthansa Technik and Rolls-Royce reached an agreement to this effect based on Deutsche Lufthansa’s autumn 2013 decision to order 25 Airbus A350-900 aircraft. Lufthansa is expected to take its first A350 into service in the second half of 2016 and will allow Lufthansa Technik to take care of its entire A350 fleet in all aspects of aircraft maintenance and spare part supply. The Trent XWB is the fourth Trent engine type in the product portfolio of N3. Now employing a staff of over 600, the company currently overhauls around 100 civil large aero engines per year from the Rolls-Royce Trent 500, 700 and 900 series. //

Connecticut

Arnstadt

Lufthansa Technik Connection 5.20164 | News

Hamburg

London

Lufthansa Technik Connection 5.2016 News | 5

TCS® for China Airlines A350 fleet

Total Component Support // Lufthansa Technik and China Airlines have entered into a long-term agreement for com-ponent services (Total Compo-nent Support, TCS®) for China Airlines Airbus A350 fleet. The services covered include maintenance, reliability moni-toring, reliability enhancement programs as well as logistic services. Lufthansa Technik will also provide worldwide AOG support for China Airlines modern widebody.C.J. Huang, Senior Vice Presi-dent at China Airlines said: “After a long selection process we came to the conclusion that Lufthansa Technik could offer us the high level of performance and reliability that we need for the component support of our new A350 fleet. We believe partnering with Lufthansa Technik is a win-win strategic move and will further strengthen the collaboration between China Airlines and Lufthansa Technik.”Lufthansa Technik has been responsible for supplying mate-rial for China Airlines’ A330 and A340 long-haul fleets under a TCS® contract since 2010. //

On-site engine services

Cooperation // Pratt & Whitney and Lufthansa Technik have announced that Lufthansa Technik will become Pratt & Whitney’s principal provider of mobile engine maintenance services for V2500, PW1100G-JM, PW1500G and PW1900G engines. This new cooperation will provide Pratt & Whitney customers with more efficient and cost-effective engine main-tenance. “This agreement significantly strengthens our leading role as a global technical services pro-vider for engine overhaul and mobile support. The increasing trend towards light engine maintenance is crucial to avoid unscheduled engine removals as well as cost-intensive, time-consuming maintenance,” said Dr. Johannes Bussmann, chair-man of the Executive Board of Lufthansa Technik. “This expanded capability offers Pratt & Whitney customers the most tailored maintenance possible with the least impact to their operations,” said Matthew Bromberg, president of Pratt & Whitney Aftermarket. “Lufthansa Technik’s on- or near-wing services, performed when and where they are needed, help us provide faster service to our customers.” //

First A350 APU inHamburg shop

APU Services // At the end of July, Lufthansa Technik has received the first HGT1700, the Auxiliary Power Unit (APU) of the Airbus A350, in its shop in Hamburg. Before reaching the expected time to a routine check, the engine operated by a Lufthansa Technik customer was damaged during operations and brought to Hamburg for an initial test run and repair. Lufthansa Technik’s APU shop commenced preparation for maintenance, repair and overhaul of the ultra-modern HGT1700 APU starting in 2014, receiving the approval of the aviation authorities in August 2015. This first HGT1700 shop event ushers in a new era in APU overhaul in Hamburg. Up to three further APUs of this type are expected to make a shop visit in 2016. As of 2017, about 20 APU of this type are expected to arrive every year. //

Opening of third bay

Lufthansa Technik Puerto Rico // The third bay has start-ed operating at Lufthansa Technik Puerto Rico. The new bay is a heavy maintenance line performing C-checks and cabin modifications similar to the existing two operating bays in the hangar. It will be the second line for Spirit Airlines.“We are proud to have redeliv-ered 33 aircraft to our two launching customers in the first year so far. This accomplish-ment has only been possible because of the dedicated work of our whole team and the trustful relationship with our customers,” said Elmar Lutter, CEO of Lufthansa Technik Puerto Rico. There are already 15 checks scheduled in 2016 for the new bay and 17 for 2017. A third standalone cabin modification line for Spirit Airlines is planned to open in September 2016.Lufthansa Technik Puerto Rico started its operation in July 2015, and in its final configura-tion it will offer five lines for base and heavy maintenance checks (C-, IL- and D-checks), along with other maintenance work on narrowbody aircraft. //

Aguadilla

Stay up to date!

Customer Newsletter // Lufthansa Technik’s online cus-tomer newsletter Connection Flash supplements our popular bi- monthly Lufthansa Technik Group Magazine Connection with first-hand news on innova-tive technologies and develop-ments, new services and offers, and future events. //

www.lufthansa- technik.com/ customer-newsletter

Hamburg

Taipeh

Hamburg

6 | Aircraft Modification

Head of Product Sales & Partnerships Aircraft Modification at Lufthansa Technik, clarifies: “We are now at the starting point and can cover the topic fully – from design to integration through to subsequent operational support.”

Worldwide coverage

Stefan Barck, the responsible Project Manager for Aircraft Modification, is in no doubt: “The Ka-band is the future.” He has an entire series of arguments to back up

L earning from experience: Lufthansa Technik started the process back in 2002 when Lufthansa’s long-haul fleet

was connectivity-readied. The Connexion by Boeing broadband system operated successfully up until 2006, when the satel-lites were discontinued. The program wasthen resumed in 2009 with the new partner Panasonic under the banner FlyNet® 2, running very successfully to date and providing the airline with an important means of product differentia-tion. With internet on board increasingly being assumed as a given and the require-ments in terms of bandwidth and coverage escalating significantly, a forward-looking

Lufthansa Technik Connection 5.2016

Seamlessly connected around the globe

With two Supplemental Type Certificates (STC), Lufthansa Technik has shown that high-speed internet via the Ka-band can be implemented quickly and cost-effectively. Preparations are now underway for modification of other aircraft types in airline and VIP use.

system was needed. A system that also allows internet connectivity on short-haul fleets. The decision was made last year in favor of a consortium involving Inmarsat as a satellite operator in the Ka-band, Honey-well as a hardware supplier, and Lufthansa Systems for software, and portals and

BoardConnect as a distribution system. Lufthansa Technik is responsible for development, approval and instal-lation. The compa-ny has gained vast experience from installing such sys-

tems in various aircraft and has learned, together with the system manufacturers, how to overcome teething troubles relating to engineering, production and material issues. With the Supplemental Type Certifi-cates (STC) that are now available for the Airbus A320 family and the A340, the com-pany can offer an all-inclusive package that includes development and approval of the entire system for an aircraft type or a fleet.

Lufthansa Technik is not only predes-tined by the experience of integrating the systems, especially the large antennae, but also the capacity of the group’s network. Simultaneous conversion of up to ten aircraft is possible and allows a fleet to be retrofitted in record time. Nina Schulz,

Our ability lies in integrating such systems in the aircraft so that they can operate reliably. Because we partner a number of manu-facturers we are really neutral. Nina Schulz

“

Aircraft Modification | 7 Lufthansa Technik Connection 5.2016

his view. The Inmarsat Global Express (GX) network offers worldwide coverage using three satellites. The Ka-band is still relatively underused but at the same time provides users with the latest technology. Apart from a large main antenna, the satellite has six other small antennae, which can be controlled individually. This spot-beam technology allows areas with increased demands to be supplied more efficiently. Barck goes on to say: “The latency during a change from one satellite to another is also shorter because the P

INM

AR

SA

T > Coverage map > G

lobal Xpress

inmarsat.com

/globalxpress

Global Xpress coverage

This map depicts Inmarsat’s expectations of coverage, but does not represent a guarantee of service. The availability of service at the edge of coverage areas fluctuates depending on various conditions. Global Xpress coverage June 2015.

I-5 Atlantic Ocean Region

I-5 IndianOcean Region

I-5 Pacific Ocean Region

Global Xpress network available over at least 99% of this area

Extendable Global Xpress coverage via steerable beams

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Global Xpress coverage

Using three geostationary satellites, the Ka-band solution provides global coverage.

Lufthansa Technik Connection 5.20168 | Aircraft Modification

connection handoff – the so-called hand-shake – is more effective. It is therefore possible to fly practically seamlessly around the world.” This feature means that the system is also suitable for long-haul use.

STCs for new types

Additional aircraft types are consequently in preparation, for example the Airbus A330 and Boeing 777. Development of an STC takes around one year, with every location in the network being conceivable in principle for this purpose. Stefan Barck does not even want to exclude the possi-bility of an STC in the customer’s shop: “While it is easier to work in a local facility with its tailored processes, we will go where the customer wants us. For example, we once performed a system upgrade in New Caledonia following on from a retrofit in Singapore.” Incidentally so-called T-Pad Compliance is also part of the STC, in other words proof of avionics immunity

through the wireless network. When devel-oping the conversion, emphasis was placed on remaining neutral in terms of VIP or commercial configurations, so there are no specific differences here. The Cabin Distribution System (usually BoardConnect) was approved separately – the customer therefore also has a choice in this regard. Considerable efforts were made to achieve a short layover. The aim is a conversion time of four days. Nina Schulz is in no doubt: “This is not something another company can achieve lightly – and especially not from a single source.”

Freedom of choice

Even if a customer prefers the Panasonic system, this is not a problem for Lufthansa Technik. Nina Schulz comments: “Our ability lies in integrating such systems in the aircraft so that they can operate reli-ably. Because we partner a number of manufacturers, we are really neutral.” And

• System Ka-band/Ku-band

• Operation Short-range/long-range

• Utilization Commercial/VIP

• Installation Lufthansa Technik network (customer site)

• Service Global network

Connectivity choices

The wireless access points require careful planning and installation of the wiring.

Lufthansa Technik Connection 5.2016 Aircraft Modification | 9

Stefan Barck goes on to say: “The same know-how is required to install the anten-nae for the two systems. We place great emphasis in this respect on low mainte-nance and the ease of installation. We try to get by with minimum changes.” This is an important aspect especially for leasing aircraft, because the re-conversion is then also simpler.

Whether the alternatives are commer-cial or VIP aircraft, Ka-band or Ku-band, short-haul or long-haul – Lufthansa Technik can develop and implement a solution at short notice to meet every requirement for high-speed connectivity – and thus supply an essential component in guaranteeing passenger satisfaction in the aircraft cabin of tomorrow.

Direct air-to-ground

Lufthansa Technik is also getting ready for the next step in on-board connectivity, a direct air-to-ground system without satellite

support. This so-called European Aviation Network (EAN) is in principle an LTE (Long Term Evolution, a mobile phone standard) network for the aviation sector, which will again offer higher speed and greater capacity at a lower cost. Since it is based on ground stations, it is especially interest-ing for airlines operating on a continent-wide basis, in other words regionals. And because a small antenna on the fuse-lage belly requires much less effort to install, this will without doubt be the pre-ferred solution in this segment. Lufthansa Technik has commenced development and is planning to install the first system in 2017.

Nina SchulzPhone +49-40-5070-67351nina.schulz@lht.dlh.de

Stefan BarckPhone +49-40-5070-65032stefan.barck@lht.dlh.de

ZAL TechCenter

Video presentation // Setting out to enhance the networking of the civil aviation industry in Hamburg and simplify cooper-ation between the participating companies, the “ZAL – Center of Applied Aeronautical Research” has commenced operations. Lufthansa Technik is one of the main shareholders in the forward-looking research facility. To learn more about the ZAL, please use the link below:

www.lufthansa-technik.com/en/zal

www.lufthansa-technik.com/connectivity

Lufthansa Technik Connection 5.201610 | Aircraft Modification

Lufthansa Technik offers an entire series of options for upgrading aircraft with Electronic Flight Bag, with differ-

ent configurations and devices available from laptops to tablets. For example Lufthansa has opted for Microsoft tablets as devices for its aircraft. Due to a fixed mounting solution as well as power and data connection to the aircraft, pilots are able to use their tablets for planning and performing their flights by using relevant aircraft data. The system offers outstanding reliability and security and is now clearly the preferred choice of pilots.

In a further development, Lufthansa Technik is now introducing a connectivity solution for the EFB. Two Airbus aircraft (A340 and A320) were modified in the first stage for test purposes. Communication between ground stations and aircraft is carried out initially via ACARS (Aircraft Communications Addressing and Reporting System). Despite the relatively low band-width available, completely new operational advantages can be gained as a result.

Up-to-date weather

The latest weather information can be sent to the cockpit during the flight. The avail-ability of up-to-date weather maps may result in changing the flight path. Such decisions have no longer to be taken solely on the basis of the pre-flight briefing and radio communication with pilots of other aircraft. The flight deck crew can therefore make a more informed and thus better decision – for example on the best path to take around a weather front. Not only does this lead to enhanced security, rather the efficiency of the flight operations can also be improved.

Another option that can likewise im-prove efficiency considerably is the intro-duction of 4-dimensional flight planning. The EFB has a special software module installed for this purpose from the aero-space software provider PACE in Berlin. This solution combines the flight data with the latest weather information and calculates the most efficient flight path to the destination airport including the opti-mum speed and presents this information to the pilots. This option allows the prevailing wind conditions to be exploited optimally. Such a wind-optimized route results in shorter flight times, lower fuel consump-tion, and therefore a more efficient flight.

Location services

EFB connectivity essentially allows the communication channels to be used for additional information. For example, the aircraft position can be transmitted to the ground. Higher bandwidth transmission between ground stations and aircraft is

also possible by switching to the newly available Ka-Band communication channel. A team of Lufthansa Technik developers is currently working on the live streaming of aircraft parameters, for example, which are normally stored in the Flight Data Recorder (FDR) or which can be used for predictive maintenance.

The EFB therefore offers entirely new possibilities for flight deck crews and sup-porting ground stations. Customers can benefit from this in many aspects, for example through the extensive range of options available for the EFB equipment. Heike Handke, Product Manager Aircraft Modification, sums up the Lufthansa Technik philosophy: “We integrate the best systems available on the market. We do not have to sell specific systems, rather we adopt a neutral consultancy stance. This means we can put together the best possible solution for the customer.”

The flexibility of the connectivity solution from Lufthansa Technik for the EFB system also means that personal EFB devices of every pilot can be upgraded without any difficulty. When upgrading – for example when a new tablet generation is intro-duced on the market – the aircraft installa-tion remains the same. Lufthansa Technik is therefore the partner of choice for the role of integrator – from consultancy to the philosophy of the EFB system through to installation and commissioning. Moreover, good contacts with the aviation authorities also ensure that approval, which is often seen as a hurdle, is handled reliably.

Holger DriesnerPhone +49-40-5070-8739holger.driesner@lht.dlh.de

The connected cockpit

Pilot cases packed with manuals are already obsolete in many cockpits thanks to the introduction of the Electronic Flight Bag (EFB) – with the added benefit that the electronic data is easily kept up to date. Lufthansa Technik has now connected the EFB electronically with ground stations, thus opening up revolutionary new opportunities.

Lufthansa Technik Group | 11

“It’s our goal to be the OneMTO”

With its expert employees, new teaching and learning methods and continuously adapted processes, Lufthansa Technical Training (LTT) is preparing to meet its goal of becoming “the one” maintenance training organization – or OneMTO. Connection talked to Rubin Siddique, Chief Executive Officer of Lufthansa Technical Training.

You took over as CEO of Lufthansa Technical Training at the beginning of April 2016. How new was this task for you?Rubin Siddique: I was Chief Commercial Officer before I took on the management of the company. Even so, now my role is different – and significantly more far-reaching: In addition to the business administration, I bear responsibility for production and thus overall responsibility for all the Lufthansa Technical Training locations worldwide.

How do you see the company from the perspective of your new position?I took over a company that was once again fundamentally restructured over the past two years, so that we can now lead it into

the future. This transformation process is not concluded yet, but since April we have identified the most important fields of action for the future. Our company has many com-mitted, expert employees who are strongly anchored at Lufthansa Technical Training as a company and in the topic of mainte-nance training, and at the moment they are buffering the things that aren’t working quite as smoothly in our current processes as we hope they will in the future.

You mentioned fields of action and other changes. What role do you envision for Lufthansa Technical Training in the market in the future?It’s our goal to be the OneMTO – that is, “the one” maintenance training organiza-tion. This means first of all that we need to

be the competence center for the entire Lufthansa Group on the topic of mainte-nance training – above and beyond our role for our parent company, Lufthansa Technik. But it is also very important that we become the main provider for our customers outside the Lufthansa Group. When our current and future customers think about maintenance training, they should immediately think of Lufthansa Technical Training. In that connection, we want to work more strongly with the OEMs in the future, because we can create genuine added value for them on the training side. A good example of that is the Bombardier C Series: Here we are the worldwide exclusive Authorized Training Provider and have already received very good feedback from the first participants. P

Lufthansa Technik Connection 5.2016

www.ltt.aero

12 | Lufthansa Technik Group

every training course we offer. We need to improve in that regard, and we will.

How are the processes doing?That’s another topic that I see as a corner-stone of our work. In our six fields of action, I call this “adaptive processes”. The other improvements we’ve already achieved and still want to achieve – starting with production and manpower and all the way to the right relationship between quality and price – won’t unfold their full and sustainable value for our customers unless we continually monitor and adapt the processes. In the face of ever faster changes in the aviation industry as a whole, we need to adjust our processes continually to current conditions, and that is a very clear goal for the near future.

How do you plan to achieve this?We plan to establish a continual improve-ment process that shall become part of the company’s DNA. Every employee needs to know when he or she should raise a hand and say that a process needs to be changed because certain parameters have changed. Ultimately, these continually improved pro-cesses will contribute massively to the topic of stability, and that, in turn, is an important platform for achieving our vision of OneMTO

and the sustainable implementation of new learning.

Where do you still see a need for action?The core of our work as I’ve described it here is framed by two essential topic areas. One is our competitiveness: Our customers should experience a product that corre-sponds qualitatively to the expected price, so that they see no reason to change train-ing providers. The challenge here is that training quality is more difficult to compare than the quality, for example, of an object such as an aircraft component. At the end of training, what matters is not just the certificate. Far more important is what the individual participants take home in terms of learning and competence and whether they can apply that learning correctly in their future work. In the process, what’s decisive is what the customer wants. That becomes the focus of our action insofar as we can reconcile it with our standards of quality and safety. The central question is: How can we fulfill the needs of our custom-ers optimally, and what does our offer look like in this regard?

You mentioned another cornerstone...Yes, another important field in a service company like ours is an open culture. As a training provider, we are very dependent on the performance readiness and motiva-tion of our employees. Each of them con-tributes to the success of Lufthansa Technical Training. We want our employees to do what they do with passion and dedication, and that’s what our customers should

sense, ultimately: that they are dealing with a highly

competent

How will Lufthansa Technical Training develop with regard to teaching and learning methods?The keyword here is “new learning”, and it has been defined as a field of action. This involves, for one thing, the topic behind terms such as Industry 4.0 and digitaliza-tion: that is, the question of which digital media, communication paths and learning paths are right for us. We’re very active here and are investing heavily in a corre-sponding program. However, new learning doesn’t just mean technological change; it also refers to the modernization of didactic concepts – the question of how learning can actually be structured differently. That includes such things as how to create a higher degree of interaction in simple classroom training.

The offer and teaching methods are one side of the coin. What other topics does Lufthansa Technical Training need to master to be visible on the market?First, there’s the topic of operational stability: Owing to all the changes we have already made, we’re not quite as stable as we

want to be. And where we want to go is very clear to us: We want to

ensure the smooth flow of

Lufthansa Technik Connection 5.2016

Lufthansa Technik Group | 13

company, a reliable partner, and in partic-ular with committed people who teach them facts they didn’t know before.

What sets Lufthansa Technical Training apart from the competition?What the customer already receives – and this will be even stronger in the future – is a comprehensive product portfolio. A pro-fessional customer, whether an airline, an MRO provider or an OEM, can get an end-to-end portfolio of maintenance training at Lufthansa Technical Training. The second thing, and this factor distinguishes us hugely from the competition, is that we are part of the world’s leading MRO provider, Lufthansa Technik. For customers, that means training that reflects the operator’s view of an aircraft. At Lufthansa Technical Training, trainees receive more than just knowledge of, for instance, new aircraft types; they also get in-depth insights into the way those types actually behave in daily operations and the benefit of our experience of what is and isn’t important above and beyond the handbook.

How does this special competence manifest itself with new products?We are able to create brand-new products and pursue new approaches especially because of our experience, whether that calls for establishing a new training facility in Asia or actively fulfilling our role in main-tenance training for a new aircraft type such as the Bombardier C Series. At the moment we also bear the primary respon-sibility for training for three aircraft now undergoing their entry into service at the Lufthansa Group: the A320neo, the A350

and the C Series.

Translating the new aircraft types and especially their new technology into sensible, operator-oriented training con-cepts is a challenge, but one that we have mastered very well to date and in close cooperation with the manufacturers.

Where do you see Lufthansa Technical Training over the long term?Lufthansa Technical Training will bundle its competences more strongly and use digital media much more intensively in its training. Over the long term, I see us as a force to drive forward the topic of maintenance training fundamentally and develop concepts that can be offered to our customers’ trainees increasingly in cooperation with partner companies.

We will be an integral partner within the Lufthansa Group, and all our other customers will benefit from this expand-ed knowledge and portfolio. Our partici-pants should have fun taking part in our training courses and our customers should enjoy having us meet their train-ing needs.

Lufthansa Technik Connection 5.2016

About Lufthansa Technical Training

// Founded in 1995 as a 100 percent subsidiary of Lufthansa Technik, Lufthansa Technical Training is a global training pro-vider for staff involved in the Maintenance, Repair and Overhaul (MRO) industry for aircraft, engines and aircraft components of civil aviation.

Lufthansa Technical Training covers all aspects of training important for safety-, reliability- and cost-sensitive qualifications, ranging from vocational training, basic technical training and type-related further training to competence training. The com-pany’s extensive experience and know-how make it possible to conduct profes-sional training for manufacturers and sup-pliers of aircraft for civil and military aviation, aviation-related companies as well as for other industrial sectors in which the aspects safety, reliability and economic efficiency have the highest priority. //

The Lufthansa Technical Training app is dedicated to aviation enthusiasts, technically interested people and aviation professionals. It is optimized for iPad and can be downloaded via iTunes.

Training finder:www.ltt.aero/en/training-finder

Features•Aviationtechnologytraining (EASA Part-147 and Part-66) •Approvals:EASA,Singapore,Canada, U.A.E., Russia etc.•Aviationtechnologyvocationaltraining•Toolmakervocationaltraining•Basictraining•Typetraining(Airbus,Boeing, Bombardier, Embraer, Fokker)•Competencetraining(engineering, management and language competencies)•E-learningcapabilities•Consultingservices•State-of-the-artclassrooms

Lufthansa Technik Connection 5.201614 | Aircraft Services

A350 production inspection

// Highly experienced Lufthansa Technik Aircraft Production Inspec-tion Program (APIP) staff is directly embedded in the Airbus produc-tion facilities. Lufthansa Technik’s experience and know-how from looking after customer fleets world-wide on a day-to-day basis means it receives continuous feedback in the areas of technical quality and operational flexibility. Customers can thus benefit from reduced maintenance costs and downtimes in flight operations – and achieve the maximum safety and reliability for their new A350 from the begin-ning. Shown here is Lufthansa’s first Airbus A350-900 (MSN074) nearing structural completion at the Toulouse final assembly line. //

Lufthansa Technik Connection 5.2016 Aircraft Services | 15

While the Aircraft Production Inspection Program (APIP) at first glance involves quality con-

trol of the production of new aircraft, “advantages such as improved reliability and also sustainable benefits are more obvious at second glance,” explains Daniel Schiffer, Head of Aircraft Production Inspection Program at Lufthansa Technik. Even though such an independent in-spection is not rele-vant from the per-spective of aviation law, it is precisely these advantages that come to light at second glance that underscore the sus-tainable value of this product (see inter-view). Thanks to its experience with daily flight operations, Lufthansa Technik is a global market leader when it comes to this complex service.

Modular product structure

APIP is modular by design, which means that customers can choose individual services to suit their respective needs.Because Airbus, unlike Boeing, also offers selective inspections throughout Europe,

Values more than skin deep

Now available for the A350, an independent production inspection

through Lufthansa Technik’s Aircraft Production Inspection

Program (APIP) is an ideal product for both established and new

aircraft types. The early detection of production defects during

aircraft production are the basis for optimized costs and reliability

in flight operation as well as securing a long-term asset value.

the first “Section Inspection” module is only relevant for the European aircraft manufacturer. “This is the only chance for customers to perform acceptance of specific sections,” explains Daniel Schiffer. “Once the sections have been assembled, cer-tain critical areas are no longer accessible in the final assembly stage in Toulouse or Hamburg. This especially affects the wing

structure.” The pro-duction inspection of the first segments of the Lufthansa Airbus A350 is currently underway. Seven air-craft of this type will undergo the APIP for

the Lufthansa Technik parent company alone in the next two years.

Final assembly and delivery

There is a fixed schedule of work for the second “Final Assembly” module for all areas of the aircraft, for example fuselage, wing structure, sections, cabin, systems, paint, etc. This work will be carried out in the framework of a different number of inspections over the production period depending on the aircraft type. While this involves around 30 inspections for the P

Our service maximizes the reliability and longevity of an aircraft. Daniel Schiffer

“

Lufthansa Technik Connection 5.201616 | Aircraft Services

A320 family, there could be up to 250 inspections in the case of the Boeing 777 and even more than 400 inspections in the case of the 747-8. The inspectors must be on site and at the aircraft within a short response time of 30 minutes in order not to hold up the assembly unnecessarily or even miss important inspections. Lufthansa Technik therefore has employ-ees permanently stationed at the main production locations of the two major aircraft manufacturers.

Customers ultimately have two options for the “Delivery”: Lufthansa Technik can

deploy a consultant who is on hand for the customer during the entire final acceptance, but if the customer needs more support an entire Lufthansa Technik team can per-form the final acceptance in full, with the result that “the customer virtually just has to provide someone to sign the documents and the pilots for the ferry flight home,” explains Daniel Schiffer.

Standardization and reporting

While the modular structure of the APIP product has been the foundation for the

Aircraft Production Inspection Program – APIP

Marketed under the name of Aircraft Production Inspection Program (APIP), Lufthansa Technik offers independent production inspection to both airlines and leasing companies. APIP is a modular product under which, if the customer so requests, the entire production process is scrutinized.

APIP modules•SectionInspection(Airbus)•FinalAssemblyInspection•Delivery/Finalacceptance

Supplementary services•ConcessionAssessment•AcceptanceFlightCrews•Aircraftdelivery,ferryand positioning flights

Capabilities•Airbus(alla/ctypes)•Boeing(alla/ctypes)•Bombardier•EmbraerERJ/E-Jets•ATR

Lufthansa Technik Connection 5.2016 Aircraft Services | 17

“Through the eyes of an airline”Daniel Schiffer, Head of Aircraft Production Inspection Program, explains the added value of an independent production inspec-tion thanks to expertise from daily operation of fleets worldwide.

product since it was launched some ten years ago, market demand has reached a critical level, which has necessitated standardizing the process consistently at all production locations across Europe (Toulouse, Hamburg) and the US (Renton, Everett, Charleston, Airbus in Mobile, Alabama). “This was necessary also because some of our major customers have their new aircraft in production in parallel at different locations and they expect to get the same product across the board,” says Schiffer. Specialists at Lufthansa Technik are currently supervising the final

assembly of around 20 aircraft at the same time at the different production locations.

Innovative and transparent reporting allows customers to maintain an overview of the findings at all times. Every deviation and the corresponding correction by the manufacturer are recorded. If the correc-tions are not completed to the customer’s satisfaction, they are rejected and reported later if appropriate in the Commitment Letter. “We ultimately demonstrate the value of our service through our reporting,” says Daniel Schiffer with conviction. Overall the head of APIP expects that his department

will look after some 140 Airbus aircraft in 2016, 30 for Lufthansa and the majority of 90 for customers from all around the globe. Added to this are private aircraft, which are subsequently supplied as “green aircraft” to their designated Completion Center, including to Lufthansa Technik. Another 75 aircraft are expected in the current year for Boeing in the USA.

Daniel SchifferPhone +49-40-5070-64819daniel.schiffer@lht.dlh.de

Are findings actually dangerous with a new aircraft? Daniel Schiffer: Our findings are in most cases not safety relevant. Airbus and Boeing both have quality systems in place that ensure all aircraft adhere to the industry’s high safety standards.

Why are aircraft owners nevertheless turning to this service increasingly?While the aircraft are safe to operate with our without additional inspections by the customer, our service maximizes the reliability and longevity of an aircraft. Our findings and their rectification prevent AOGs, shortened maintenance intervals and surprises during line and base main-tenance events that cost the airlines material, time and subsequently a lot of money.

What part does the experience of the inspectors play here?Our employees look at the aircraft through the eyes of the airline. They have many years’ experience from the line and base maintenance of all popular aircraft types and are well aware of the weaknesses of

the aircraft, especially from an operational perspective. Many employees are qualified right across all relevant trades, be it in terms of structure or electronics.

What does Aircraft Production Inspection offer the customer?We offer a modular product structure with standardized processes at all locations. Added to this is innovative reporting. And all at a fixed price and a service level that is tailored fully to the needs of the individu-al customer.

What is the relationship with the manufacturers, whose quality is scrutinized to a certain extent by the product?Certainly we could be perceived as a nui-sance under some circumstances. Our work, however, is very reliable. We are always on hand when we are needed thanks to our permanent presence, thus ensuring that production is not held up any longer than is necessary. The value of our broad expertise is also recognized by the aircraft manufacturers. We are a kind of “free engineering” for them.

www.lufthansa-technik.com/apip

Lufthansa Technik Connection 5.201618 | Innovation and technology

With the use of computer informa-tion systems, aircraft engines can be monitored continuously.

Using Engine Conditioning Monitoring (ECM), Lufthansa Technik has been moni-toring its customers’ engines during flight since the 1970s. All data relevant for anal-ysis and trend diagnosis are continuously sent to a data center in Frankfurt. This allows immediate action to be taken in case of irregularities before more serious damage occurs. Moreover, the optimum

time for overhauling an engine can be determined in this way – independently of the recommended maintenance intervals. A critical aspect in this regard is to also be able to predict future changes in condition on the basis of trends in the ECM and on the actual operating conditions.

More accurate predictions

Of particular importance is the ability to predict aging in engines of customers

whose entire fleet is looked after by Luft-hansa Technik over a longer period of time. Precise removal planning and careful fleet management can contribute signifi-cantly to optimizing the costs per flight hour and reduce the risks for all parties involved. Despite decades and thousand-fold experience with various engine types, predictions of the operation-dependent aging of engines have not been very exact to date. To change this, Lufthansa Technik is working together with the company ANSYS, the German Aerospace Center (DLR), the University of Stuttgart and the TU Braunschweig to develop a new meth-odology in the framework of the research project APOSEM (Advanced Prediction Of Severity effects on Engine Maintenance). The objective is to assess engines over their entire lifetime using physics-based models and to make advanced predictions concerning the impact of operation on maintenance.

Understanding engine aging

Two research projects launched to advance the entire aircraft engine overhaul process have reached their final phase: APOSEM (Advanced Prediction Of Severity effects on Engine Maintenance) and EVE (Engine for Validation Experiments). A deeper understanding of the aging process is the key to further efficiency gains in maintenance.

In

novation by

Lufthansa Technik

Left: Controlling the measurement connections.Below: During the test runs of the EVE project, more than 300 additional parameters are recorded.

www.lufthansa-technik.com/en/aposem

Lufthansa Technik Connection 5.2016 Events and exhibitions | 19

Integration of flight data

In the past, data from inspections carried out in the shop and – if available – specific data from flight operations have been used for risk assessment and flat-rate contracts in engine overhaul, in addition to empirical knowledge. But that is not enough. Solid underlying data is important and necessary. Integration of Big Data analytics with physics-based modelling is what is needed to make the breakthrough. Over the course of the three-year project phase, from January 2014 to December 2016, such physics-based models are developed in very detailed form for individual components that are critical for the engine and validated with existing data. At the same time, a methodology for simulating flight operations and for predicting aging is developed for the engine as an overall system. Methods such as numeric flow simulation and thermomechanical lifetime consumption analysis are being used for developing these models.

Understanding aging

To validate the aging behavior of engines predicted by the models experimentally under real conditions, a decom-missioned engine of the type CFM56-5C was modified to create a test model as part of a separate project (EVE, Engine for Validation Experiments) by Lufthansa Technik. Extensive additional instrumentation was fitted. Using an independent data acquisition system, more than 300 additional measurement parameters are established. The engine can now be examined in detail under different operating conditions, i.e. temperature and weather, or with flown high-pressure compressor blades as well as with simulated power-up, taxiing and start-up after different cooling periods. One of the objectives is to understand the response of the secondary air system and to record its impact on the air flow and aging of the turbine.

Long-term prediction

With the support of the APOSEM research project funded by the Federal Ministry of Economics and Technology (BMWI) and the EVE project, it will be possible to make long-term predictions regarding the operation-related aging of engines. This will allow reliable prediction of the respective service life and the required depth of interven-tion, such as for example scrap rates and workscopes. Moreover, the underlying basis will also be created for improved costing in the framework of flat-rate contracts. And the findings derived will help to acquire an increas-ingly deeper and more comprehensive understanding of the engines.

Dr. Christian Werner-SpatzPhone +49-40-5070-2428 christian.werner-spatz@lht.dlh.de

Lessor’s get-together in Dublin Lufthansa Technik had invited representatives of lessors and banks to a dedicated get-together in Dublin in the Republic of Ireland.

Aircraft and engine lessors are a very special customer group with needs and wishes that differ from other aircraft operators. With Aircraft Leasing and Trading

Support (ALTS®) Lufthansa Technik has a special product and a dedicated team to care for this group. Andreas Kehl, Lufthansa Technik’s Vice President Sales for Lessors and Banks, greeted the participants in the conference center of the Irish Aviation Authority (IAA). As special guest, Eamonn Brennan, CEO of the IAA, gave a presentation on his orga-nization and on the Irish aircraft leasing community.

Challenges and solutions related to the Airbus A350 were the predominant topic of the conference. Joe Venuto, Chief Technical Officer of AirCap, presented an overview on the A350 market and commented in particular on the challenges and chances of this aircraft from a lessor’s point of view. Carsten Wortmann, Lufthansa Technik’s Corporate Product Manager for the Airbus A350, followed, giving an overview on the company’s product and service offerings for this latest generation aircraft type. Marc Wilken, Director Engine Services at Lufthansa Technik, gave an outlook on Lufthansa Technik’s engine product strategy. Alexander Stern, Chief Executive Officer of N3 Engine Overhaul Services, pointed out the chal-lenges in maintenance and overhaul of the A350’s engines.

Lufthansa Technik’s key account for Lessors and Banks takes particular care of the lessor’s wishes to maintain the value of their assets. How this can be achieved, especially when there are aircraft repossessions or early terminations of lease contracts, is the subject of many talks between the leasing community and Lufthansa Technik’s experts. That is why after the success of the talks on 16 June, the event series will be continued, and the next lessor’s get-together is already in preparation.

Andreas KehlPhone +49-40-070-4780andreas.kehl@lht.dlh.de

Representatives of more than 20 companies joined the event.

www.lufthansa-technik.com/alts

Lufthansa Technik Connection 5.201620 | Employee portrait

Matthias Schulz and his colleagues have 1,500 moving equipment parts for the VIP maintenance hangars in their care.

Lufthansa Technik Connection 5.2016

The equipment master

As Ground Support Equipment (GSE) Resource Manager for VIP Jet Maintenance, Matthias Schulz is responsible for all of the equipment required for aircraft maintenance – and has many ideas for improvements.

“We look after everything to do with the aircraft that has four wheels or an ignition key, is

not an aircraft part and cannot be obtained via the tools crib,” explains Matthias Schulz, GSE Resource Manager in the VIP & Spe-cial Mission Aircraft Services division. This includes, for example, ladders, tow bars, dock components or also smaller vehicles such as fork lift trucks or electric tow trac-tors. Overall, he and his colleagues have 1,500 moving equipment parts in their care. “We are the in-between port of call,” he says as he describes his job. “The han-gar managers come to us and we coordi-nate the supply of equipment so that the production can operate smoothly.”

‘A la carte’ rather than buffet service

A program has been underway since Jan-uary that has turned his task area com-pletely upside down. The equipment is now supplied, rather than simply being made available. He explains the difference as follows: “We formerly had a kind of ‘buffet system’ in place that everyone could access but had to look after them-selves. Now we supply the equipment ‘a la carte’. Since the program started and has been accepted by the production, the daily supplies with equipment were intensely increased.”

The advantages are obvious: Since they no longer have to look after the equipment, the mechanics can concentrate more effectively on working directly on the aircraft. The 1,000th equipment part was supplied according to the new principle in summer. From a purely organizational perspective, the change means that the equipment,

which was formerly owned by the produc-tion departments, is now allocated to their own specialized department.

Matthias Schulz does his production rounds every morning in Heavy Mainte-nance and Line Maintenance in the VIP hangars where he records the require-ments. The tasks are then divided up in the supply round. “I explain what produc-tion wants and everyone says what he or she can do,” he says as he describes the procedure. He then makes sure that the required equipment is supplied for pro-duction. In the afternoons he frequently takes part in meetings where the procure-ment of new equipment is discussed. The workload is particularly high when an entire dock has to be moved for example. “Everyone then heads out, even the col-leagues in the office and ‘push iron’. This is very unifying,” he says.

Mechanic and process specialist in one

Matthias Schulz is celebrating his 20th anniversary with Lufthansa Technik this year – eleven years of which have been spent as a mechanic and five years in lay-over logistics. “I have grown up here,” he says as he surveys the maintenance hangar. Having trained as an aircraft mechanic, Matthias Schulz worked for six years on the fuselage and in the aircraft cabin, for three years on the tanker conversion of the Multi-Role Transport Tanker (MRTT) for the Special Air Mission Wing of the German Air Force and then spent two years as a system technician.

A stint of lean training program brought him to project work. Having collaborated on several projects, he was finally appoint-

ed as manager of GSE resources in VIP Jet Maintenance. For him this is the ideal combination of the two worlds. “I have one foot in production and one in administra-tion,” he says. “Thanks to my experience with aircraft, I feel that I can do a lot more to help my colleagues. I can express what they need. And therefore ensure on a daily basis that the colleagues can work more efficiently in the hangar.” Not only that but he knows practically everyone working in the hangars and offices.

Vision for the future: “self-managing” equipment

Matthias Schulz is presently working in a project on creating “self-managing” equip-ment. This would involve location services for the equipment and a planning platform. “The potential here is enormous,” he says. “The customer ultimately does not pay us to perform searches, which is why we also should not waste any time doing so.” The difficulties locating equipment are not hard to imagine, considering for example 84 mobile ladders on an apron of some 1.4 kilometers in length. A knowledge database is to be developed in order to gather and pass on experiences – for example that an extension cable is also usually required for a specific equipment part and should be provided as well.

“We have developed into a service unit as a result of the reorganization – and we will continue to develop,” says Matthias Schulz with satisfaction. And that’s not the end to the possibilities for him. “We also see enormous potential in our model for other areas within Lufthansa Technik.” Initial inquiries are already underway.

Employee portrait | 21

Lufthansa Technik Connection 5.201622 | Corporate Sales

In the run-up to MRO Europe, the region’s leading conference for the maintenance, repair and overhaul industry, Connection talked to Robert Gaag, Senior Vice President Corporate Sales EUMEA (Europe, Middle East, Africa), about how Lufthansa Technik is meeting the challenges facing the industry in Europe today.

“Compete and collaborate”

Lufthansa Technik Connection 5.2016 Corporate Sales | 23

What’s your view of the current situation in the MRO industry in Europe? Robert Gaag: At the moment I see stron-ger consolidation than ever before; the major airline groups in Europe are focus-ing very much on flying. We observe a readiness to outsource tasks such as maintenance and focus on few in-house maintenance activities for the airline’s own fleet. At the same time, the low-cost carri-ers are becoming even stronger in the European airline market.Lufthansa Technik plays a substantial role as one of the prime MRO providers in that segment, Wizz Air is a longstanding partner of Lufthansa Technik with all kind of main-tenance services. Another example is easyJet, for whom we just started a main-tenance hangar operation at London Gat-wick. We want to grow our services with these successful airlines and improve our footprint in the MRO market. What’s also been clear over the last six to twelve months, in my view, is a more agressive approach to the MRO market in Europe by the OEMs. That’s not new in some areas, such as engines, but the airframe manu-facturers in particular are very present nowadays as well, to a degree we didn’t observe before.

Lufthansa has put its first A320neo into operation. How is Lufthansa Technik positioned for the introduction of this aircraft and other new types?From what I see, the introduction of the A320neo was a bit bumpy in the beginning, but is now going quite smoothly. We still have a dedicated team working on this aircraft. The aircraft is flying on selected routes only to babysit the fleet introduction. We have received our third aircraft mid-August with some engine software modifi-cations implemented that will help to bring the aircraft back on track as far as opera-bility is concerned.For many of our component support cus-tomers, who already operate A320s, it’s pretty much “just another A320”, and the introduction as far as our component sup-port is seamless. Preparations for the entry into service of the A350 at Lufthansa are very smooth. Just as with the “neo”, we already have customers for the A350 for whom we provide extensive component support, APU and line maintenance services, for instance. We’re well prepared for the A350 operations; after all, we have been active partner to Airbus in the A350 flight test program and we’ve demonstrated our competence to introduce new aircraft types repeatedly in recent years, most recently with types such as the A380 and the 747-8.

What particular focus does Lufthansa Technik have right now with regard to its customers?Well, we are of course permanently seek-ing ways to reduce cost in what we do for our customers. In a dedicated program we are trying to reduce for example overhead cost significantly. All product divisions are working on their own efficiency programs and thus cost position in general. In this context, our strategic network agreement with Pratt & Whitney is very important: Lufthansa Technik is becoming a key member of the Pratt & Whitney Geared Turbofan (GTF) engine MRO network and will offer the MRO services on PW1100G-JM and PW1500G engines.

What are the other focal points?Another spotlight is always on performance, especially with regards to turnaround times. In the engine shop, for instance, that wasn’t always as good as we wanted it to be. We are dependent on certain suppliers – as is often the case with the OEMs themselves – so we’re working on solutions that safeguard sourcing and the supply chain for our customers and thus reduce turnaround time. P

Lufthansa Technik Affiliates/Facilities

Representative Offices

Lufthansa Group Line Maintenance Stations

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TXL/SXFERFFRA

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Lufthansa Technik Connection 5.201624 | Corporate Sales

What role in that process is played by innovation?Innovation is the third

issue alongside cost-cutting and perfor-mance. As Lufthansa Technik, we’re mak-ing a particular effort to be right out in front of the crowd in exploiting the potential of the major topics digitalization, MRO 4.0 and Big Data management. There are many ideas, but some of them are so revolution-ary that they’ll take some time to be approved in an industry as strongly regulat-ed as aviation. One example with that kind of potential is Augmented Reality in mainte-nance. I also think we could make big efficiency gains with digital documentation. A third innovation topic is predictive maintenance: The new aircraft types gen-erate a lot of data. The intensive use of these data has the potential to improve performance and service levels. Many people talk about all this for a while. Now it is time to deliver. We have a couple of ideas that we identified and will present at the MRO Europe.

What customer demands loom large at the moment?Right now, we’re seeing a strong demand for cabin upgrades and modifications, both for short-range and long-range fleets. Generally, these requests are driven by the need for more seats to improve the earning capacity of the asset or better passenger comfort with improved cabin layouts. Con-nectivity, which is already nearly mandatory on long-haul flights, is penetrating the short-haul market in Europe as well. Here, Lufthansa Technik is already out in front with the corresponding type certificates for Ka-band installations, some key partner-ships and is well prepared for installations.

Are there changes in customer orientation at Lufthansa Technik at the moment?Fundamentally – and this applies not just to Europe – we want to get to a point with our customers where we integrate their flight operations more strongly with our maintenance activities. We want to find out

where we can create the best value for our customers by docking on with our pro-cesses to their processes, whether it is line maintenance, warehousing, logistics or anything else. What are their pain points? How can we use the data lake of our customers’ operations to help them, both in their flight operations and in their maintenance operations? We can use our engineering know-how to try to generate added value, longer on-wing times, better dispatch reliability and lower costs for our customers.

How is your cooperation with manufacturers and competitors?I call this “compete and collaborate”. What’s behind this is the fact that we at Lufthansa Technik have changed our strat-egy over the last few years. We work in selected partnerships with the OEMs now much more than we used to do in the past. We choose them as partners very consciously and in isolation for specific topics. One example is Honeywell, which is now a cooperation partner for compo-nent and APU services on the A350, but remains a competitor in other product segments. Similar partnerships in different setups from loose cooperations to 50/50 joint ventures are in place with the engine OEMs.Beyond the OEMs, we also cooperate in a targeted fashion with MRO competitors when it makes sense. One example is our work with Air France Industries in our joint venture Spairliners. This cooperation is focused on component support for the A380 and the E-Jet aircraft. These markets are just too small to address it by our-selves. So we cooperate. In other respects, we compete with each other strongly. This focused teamwork with specific part-ners creates the efficiency gains we need in this industry.

And how do the OEMs regard Lufthansa Technik?Sometimes we are surprised by what a good reputation we seem to have among the OEMs. I think it shows that they see Lufthansa Technik’s strengths in terms of

our know-how, our market position and the innovative, creative mix of competenc-es. These drive us to find repair solutions that help prevent material consumptions for aircraft, engines or components.I’m convinced that manufacturers also want a partner with a sound financial stability. We have a good reputation here, too, along with our know-how. We have a very stable structure firmly embedded in the Lufthansa Group and because of that, we may even be attractive as a risk-shar-ing partner.

Do you have a current example of that?Yes, our Engine Services again. It’s always been our goal to avoid shop visits for engines and to keep them in operation longer by our mobile repair teams on wing or on site at the customer’s facility. That saves operators a great deal of money over the life cycle of the engine. This insight is increasingly spreading through-out the community of engine manufactur-ers as well to reduce their cost for Power-by-the-Hour (PBH) contracts. This is why we have been selected globally as the principal provider of mobile engine maintenance services for the V2500, PW1100G-JM, PW1500G and PW1900G engines for Pratt & Whitney.

About 40 percent of the world’s fleets consist of leased aircraft. What trends and opportunities do you see for this customer group?According to some estimates, the share could even grow up to 50 percent in the medium term. Today, aircraft lessors function as asset managers; they buy, sell and lease aircraft. But beyond that, I can imagine them joining forces with an MRO like Lufthansa Technik to use the Big Data management in aircraft maintenance to optimize life cycle costs. Together, we could create complete solutions, including MRO, that reduce costs across leasing periods over the aircraft’s entire life cycle, ease transitions, and create genuine added value in the industry. And I firmly believe the advent of digitalization offers us better opportunities to do that than ever before.

Lufthansa Technik Connection 5.2016 VIP & Special Mission Aircraft Services | 25

DC Aviation Group, one of the lead-ing business jet operators in Europe, and Lufthansa Technik are

offering their VIP customers a first-class modular package of services at Al Mak-toum International Airport (Dubai World Central Airport). Since last September, customers benefit from the combined expertise of two leading companies which represent the “Made in Germany” pledge to quality.

The local and integrated maintenance services for Dubai and the Middle East region will be provided in the hangar and VIP facilities of DC Aviation Al-Futtaim LLC, a joint venture of DC Aviation and the Al-Futtaim Group. The central location at the Dubai hub gives customers access to an array of services close to their doorstep and avoids costly and time-consuming ferry flights.

The comprehensive service portfolio is designed to meet the needs of VIP cus-tomers at all times in an expeditious, profes-sional and cost-efficient manner. This includes regular checks and maintenance services as well as unplanned repairs, for example in the case of an AOG (Aircraft on Ground) situation. The two companies also offer services for aircraft cabins, including small modifications. Moreover, they plan a mobile aircraft and cabin ser-vice to serve the region.

A second hangar is planned

The maintenance and parking hangar extends over 5,700 square meters of floor space and accommodates business jets up to the size of an Airbus A320 or Boeing 737. Plans for a second hangar of 6,900

Local VIP services at a global hub DC Aviation Group and Lufthansa Technik jointly offer VIP aircraft maintenance and

FBO (fixed-base operator) services at Al Maktoum International Airport in Dubai.

Michael Kuhn, CEO of DC Aviation, and Walter Heerdt, Senior Vice President VIP & Special Mission Aircraft Services of Lufthansa Technik, sealed the cooperation of the two companies with a handshake.

Customer benefits

EFFICIENT – Local maintenance services provided in Dubai or by a mobile team at the customer’s location – no ferry flights neededCONVENIENT – Integrated services, including passenger and aircraft handling, parking and maintenance COMPREHENSIVE – Coverage of entire fleets from small business jets to large widebody aircraftMODULAR – Additional services avail-able from a single source and closely coordinated with the local teamFLEXIBLE – In case of unforeseen findings, access to a wealth of experience through the extensive network

square meters have already been finalized, with completion scheduled for summer 2017. An experienced and highly qualified team of engineers and mechanics ensures cost efficiency and high quality.

The portfolio is rounded off by extensive FBO services for ground operations at the airport, such as fueling, catering for pas-sengers and pilots, and transport services. A luxuriously equipped terminal with 1,300 square meters of space is available for this purpose. Together with around-the-clock facilities for entry procedures and customs clearance, the FBO services guarantee seamless support of VIP customers and a comfortable and enjoyable travel experience at all times.

For Airbus A320 and Boeing 737 aircraft and larger:Lufthansa TechnikPhone +971-4-405-7550lht_dxb@lht.dlh.de

For business jets:DC Aviation GroupPhone +971-4-870-1800sales@dc-aviation.ae

More info about DC Aviation and the cooperation

Lufthansa Technik Connection 5.201626 | Innovation and technology

When there’s whistling in the air-craft cabin, it does not neces-sarily mean that there is a good-

humored individual sitting next to you. Even the smallest air leaks at windows and doors can create unusual noises in the pressurized cabin of a commercial aircraft. Such leaks are difficult to find on the ground, however, without the pressure dif-ference that exists in flight. Currently the seals at windows and doors are checked for leaks by means of visual inspection and a simulated cabin pressure test, with the seals being replaced afterwards if nec-essary. This is a very time-consuming and personnel-intensive process that allows no other work to be carried out in the cabin. This situation is now set to change, how-ever, with the Vacuum Leak Check devel-oped by Lufthansa Technik.

Mobile vacuum system

The Vacuum Leak Check is a mobile vac-uum system which simulates maximum in-flight pressure differences of an aircraft on the ground. Windows and doors can be checked and any leaks pinpointed pre-cisely. The main advantage of the system: The procedure will replace the existing time-consuming process of activating the cabin pressurization system. The fuselage structure is not exposed to additional loads and other work on the aircraft can be carried out at the same time.

The technology used for the test proce-dure bears a lot of resemblance to the vac-uum bagging process used in manufactur-ing composite parts. First, the windows and doors including the seals being exam-ined are cleaned thoroughly and closed.

A special textile fiber (suction fleece) is then overlaid from the outside followed by an airtight latex film with hose fittings. Finally the structure is fixed in place with adhesive tape. After the entire area to be examined is sealed airtight, vacuum hoses are fitted and connected to a pneumatic driven vacuum pump. The vacuum can now be generated and leaks localized precisely in the interior of the cabin by means of a standard leak detector.

Less work, shorter ground times

In addition to the features mentioned above, the vacuum procedure offers fur-ther benefits. Error sources are excluded and process times reduced significantly, leading to drastically shortened ground times of the affected aircraft. Moreover, less working time is needed and therefore costs reduced as only two instead of four employees are required to carry out the work on site. The test equipment is stowed in a practical box so that the quick and simple vacuum procedure can be used flexibly anywhere for selective identification and resolution of errors in the framework of troubleshooting.

Stefan Mehler Phone +49-69-696-90680stefan.mehler@lht.dlh.de

Cabin pressure test made easy

Finding leaks in the pressure vessel of an aircraft fuselage can be a tedious task, as this

usually requires the activation of the aircraft’s pressurization system. Now Lufthansa Technik

has developed a system that reduces the complexities of the job. Other work inside and

outside of the cabin can be continued.

In

novation by

Lufthansa Technik

After the suction system creating the necessary pressure differential has been installed, leak detec-tors are used to locate the noise.

www.lufthansa-technik.com/en/vacuumtool

Lufthansa Technik Connection 5.2016

Meet us at...

Events and exhibitions | 27

Follow this link to find out more about Lufthansa Technik’s participation and presentations at upcoming fairs and conferences. lufthansa-technik.com/events

27 – 29 September 2016 | Singapore

MRO Asia-PacificMRO Asia-Pacific is the largest conference and exhibition in the region dedicated to the aircraft Maintenance, Repair and Overhaul (MRO) market.

28 Sept. – 1 October 2016 | Monaco

Monaco Yacht Show The Monaco Yacht Show (MYS) is the place to visit and purchase extraordinary one-off super yachts built by the world’s most respectful shipyards. 40 new launches are unveiled in world premiere at every edition. Luft hansa Technik will be present with its own booth, demonstrating its competence in VIP aircraft completion and VIP cabin upgrades.

18 – 20 October 2016 | Amsterdam

MRO Europe At MRO Europe the latest standards for productivity and aerospace technology are presented. In addition to networking, MRO Europe presents opportunities with other service providers and aerospace companies. Lufthansa Technik will partici-pate with its own booth and two speakers at the conference running in parallel.

19 – 21 October 2016 | Hunter Valley

RAAA ConventionThe Regional Aviation Association of Aus-tralia (RAAA) Convention is highly regard-ed as a premier annual aviation event. CASA, the government and other regula-tory bodies are well represented and con-tribute significantly to the program, which is open to members and non-members. Lufthansa Technik AERO Alzey will be present at this event.

The European Aviation Safety Agency (EASA) has granted two European Technical Standard Orders (ETSO)

for the »chair« family, the new VIP seating solution of Lufthansa Technik. The certifica-tion process allows Lufthansa Technik to validate changes to »chair« without inten-sive re-testing. As the EASA testing was passed with maximum dynamic load cases, changes can be classified as minor devia-tions under the umbrella of the granted ETSO. With this approval, the »chair« VIP aircraft seat is now ready for production.

Production and sales partner

The product family »chair« can be ordered now. Lufthansa Technik has selected INAIRVATION, its joint venture with F/LIST, to coordinate production and sales. This approach combines the outstanding core competencies of the two shareholders. Lufthansa Technik’s Original Equipment Innovation (OEI) Division in Hamburg, Germany is responsible for all airworthiness requirements and the final certification, whereas F/LIST takes care of the production of the skeleton and all rigid surfaces at its site in Thomasberg, Austria.

Oliver Thomaschewski, Head of Seating and Structures at OEI, said: “In order to find an optimum of craftsmanship, manufacturing experience and cost-efficiency we estab-lished the Lufthansa Technik and F/LIST partnership as the perfect solution. That is why »chair« is offered by INAIRVATION.”

Unlimited design possibilities

The VIP seating solution »chair« is based on an innovative pedestal design with a mount-ed baseline core structure. The overall look and feel can be configured, shape, uphol-stery and padding can be selected to allow for an uncompromised interior design under one certification.

The customizable »chair« skeleton is a perfect backbone for any advanced aes-thetic design. For upholstery, the customer may choose its own favorite supplier or rely on the experienced INAIRVATION partner Boxmark. With several bids submitted INAIRVATION is expecting first orders within the next weeks.

Dr. Philip von SchroeterPhone +49-40-5070-61685philip.vonschroeter@lht.dlh.de

Ready for production

The innovative VIP seating solution »chair« developed by Lufthansa

Technik has received its ETSO (European Technical Standard

Order) certification. INAIRVATION, Lufthansa Technik’s joint

venture with F/LIST, will soon commence the production of »chair«.

www.lufthansa-technik.com/chair

Lufthansa Technik Connection 5.2016

Our range of products and services can be tailored for commercial and private fleets of every mix, kind and age.

Total Support ServicesTotal Support Services are the first choice for any customer wanting to enjoy cost-efficient and reliable flight operations and focus on his core business at the same time.• Total Operational Support (TOS®)• Total Technical Support (TTS®)• Total Base Maintenance Support (TBS™) • Total Material Operations (TMO®)• Total Component Support (TCS®)• Total Engine Support (TES®) • Total Landing Gear Support (TLS™)• Aircraft Leasing & Trading Support (ALTS®)

Single Services Single Services and shop load events such as letter checks, engine overhauls or repairs of single components are at the core of a unique assembly of products and services.• Aircraft Services• Component Services• Engine Services• Landing Gear Services• VIP & Special Mission Aircraft Services

Special Services Lufthansa Technik offers a product portfolio reaching beyond traditional MRO services from the manual.• Composite Repairs (ARC®)• Engine Parts & Accessories Repair (EPAR)• Maintenance Management Services (MMS)• Logistics and training• AOG services• Surface treatment

Original Equipment Innovation (OEI) Lufthansa Technik has successfully established a line of cabin products.• Cabin management & IFE systems• Aircraft and cabin equipment• Connectivity• Patient transport solutions

eServicesLufthansa Technik’s Technical Operations Websuite manage/m® allows operators to manage their technical operations via a web-based system.

A380

A380

A319

A330

A340-300

A318

A320neo

A321

A350

A340

A318

A300/A310

A319

A320/neo

A330

A321

World of services Airbus

A300

Hot

line

+49-40-5070-4308Hotline24/7

AOG desk

28 | Products and services

Airbus A300/A310 Line Maintenance Base Maintenance Component Services Engine Services: JT9D, PW4000-94, GE CF6-80C2

Airbus A318

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56Completion

Airbus A319 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, V2500-A5 Completion

Airbus A320/neo Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, V2500-A5 Completion

Airbus A321 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, V2500-A5 Completion

Airbus A330

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CF6-80, PW4000-100, Trent 700 Completion

Airbus A340

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, Trent 500Completion

Airbus A350

Line Maintenance, Component Services,Engine Services: Trent XWB

Airbus A380

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: Trent 900Completion

Please follow this link for the com-plete MRO service portfolio and more details about Lufthansa Technik’s solutions for fleets of any size. www.lufthansa-technik.com/services

Lufthansa Technik Connection 5.2016 Products and services | 29

737 CL/NG

737 MAX

747-8

757

777

MD11

767

787

777

747

757

767

MD-11

RegionalsBoeing

Boeing 737 CL/NG

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-3, CFM56-7BCompletion

Boeing 737 MAX

Component ServicesFurther services in preparation

Boeing 747

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: JT9D, PW4000, CF6-80C2 Completion

Boeing 757 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: RB211-535Completion

Boeing 767

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: PW4000-94, CF6-80C2 Completion

Boeing 777

Line MaintenanceBase MaintenanceComponent Services Completion

Boeing 777X

in preparation

Boeing 787

Line MaintenanceComponent ServicesEngine Services*Completion*schedule to be defined

MD-11

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CF6-80C2, PW4000-94

Boeing Business Jet (BBJ)

Airbus Corporate Jetliner

Challenger Family

Embrear Executive Jets

Embraer

Boeing Business Jet

Airbus Corporate Jets

Bombardier

Business Jets

ACJ

Line MaintenanceBase MaintenanceComponent ServicesEngine Services:CFM56, V2500-A5Completion

BBJ

Line MaintenanceBase MaintenanceComponent Services Engine Services:CFM56-7BCompletion

Bombardier

Challenger, Learjet,Global Express.Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CF34

Embraer

Legacy, Lineage.Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CF34

Bombardier Q400

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: PW100, PW150

Bombardier CRJ

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: GE CF34

Embraer

135/145, 170/175, 190/195 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: GE CF34

787

Boeing 777-9Xvorläu�ge Zeichnung

777X

ERJ/E-Jets

ERJ 190

Q-Series

Q-Series

CRJ 700

CRJ737NG/MAX

737MAX

Lufthansa Technik Connection 5.201630 | Contacts

Let’s talk about solutions

Vice President Corporate Sales USA and CanadaSahib Ajjamp +1-305-677-5199sahib.ajjam@lht.dlh.de

Vice President Corporate Sales Europe Georgios Ouzounidisp +49-40-5070-5295georgios.ouzounidis@lht.dlh.de

Vice President Corporate Sales Eastern Europe and CISDmitri Zaitsevp +49-40-5070-5404dmitri.zaitsev@lht.dlh.de

Senior Vice President Corporate Sales EUMEARobert Gaagp +49-40-5070-68406sales.eumea@lht.dlh.de

Vice President Corporate Sales Latin America and CaribbeanJörg Femerlingp +1-305-379-2604joerg.femerling@lht.dlh.de

Senior Vice President Corporate Sales AmericasFrank Berwegerp +1-305-379-1222sales.americas@lht.dlh.de

Vice President Corporate Sales Middle East and Africa Richard Haasp +49-40-5070-3053richard.haas@lht.dlh.de

www.lufthansa-technik.com/sales

CanadaDan Hepworthp +1-514-245-0143 daniel.hepworth@lht.dlh.de

ItalyEmanuela Marabesep +39-02-58571483 emanuela.marabese@lht.dlh.de

BeNeLuxRudi Preud’hommep +32-2-752-8690rudi.preudhomme @lht.dlh.de

TurkeyFulya Türközp +90-212-465 55 57fulya.tuerkoez@lht.dlh.de

DubaiZiad Al Hazmip +971-4-4057-557ziad.al-hazmi@lht.dlh.de

ChileCarlos Sotomayorp +56-2-2573-7770carlos.sotomayor@lht.dlh.de

Europe, Middle East and AfricaAmericas

Lufthansa Technik Connection 5.2016 Contacts | 31

Vice President Corporate Sales North East AsiaBenjamin Scheidelp +852-2846-6370benjamin.scheidel@lht.dlh.de

Senior Vice President Corporate Sales Asia PacificGerald Steinhoffp +65-6733-5539sales.asia@lht.dlh.de

Vice President Corporate Sales South East Asia and AustraliaZang Thiop +65-6733-9081zang.thio@lht.dlh.de

Affiliates & Corporations

Vice President Corporate SalesVIP & Special MissionWieland Timmp +49-40-5070-2548wieland.timm@lht.dlh.de

Line Maintenance WorldwideMichael Struckp +49-69-696-69660linemaint.agrmts@lht.dlh.de

Vice President Corporate SalesLessors & BanksAndreas Kehlp +49-40-5070-4780andreas.kehl@lht.dlh.de

JapanHidenori Satop +81-45-309-2777 hidenori.sato@lht.dlh.de

IndiaReshma Singhp +91-11-2568-7713 reshma.singh@lht-services-india.com

ChinaSteven Wangp +86-10-6465-1593steven.wang@lht.dlh.de

Australia & PacificJoseph Giarrussop +61-3-9551-9064joseph.giarrusso@lht.dlh.de

Asia and Australia

Lufthansa Technik AERO AlzeyPhone +49-6731-497-0 Fax +49-6731-497-197sales@lhaero.com www.lhaero.com

Lufthansa Technik BrusselsPhone +32-2-752-8660 Fax +32-2-752-8673sales.bruub@lht.dlh.dewww.lufthansa-technik.com/brussels

Lufthansa Technik BudapestPhone +36-1-296-3000 Fax +36-1-296-3001sales@lhtb.hu www.lht-budapest.com

Lufthansa Technik Component ServicesPhone +1-954-440-7014 Fax +1-954-302-3925sales@ltcs.aero www.lht-component-services.com

Lufthansa Technik IntercoatPhone +49-4191-809-100 Fax +49-4191-2826 sales@lht-intercoat.dewww.lht-intercoat.de

Lufthansa Technik Landing Gear Services UKPhone +44-20-8589-1941Fax +44-20-8589-1901sales@ltlgs.comwww.lht-landinggear-uk.com

Lufthansa Technik Logistik ServicesPhone +49-40-5070-5331Fax +49-40-5070-8667sales@ltls.dlh.de www.ltls.aero

Lufthansa Technik Maintenance InternationalPhone +49-69-696-141910 Fax +49-69-696-90942robin.johansson@lht.dlh.dewww.lufthansa-technik.com/ltmi

Lufthansa Technik MaltaPhone +356-2560-4000Fax +356-2560-4190sales@ltm.com.mt www.lht-malta.com

Lufthansa Technik Middle EastPhone +971-4-299-4443Fax +971-4-25176-55lht_dxb@lht.dlh.dewww.lufthansa-technik.com/lht-middle-east

Lufthansa Technik MilanPhone +39-02-585714-24Fax +39-02-748-64924customersupport@lht-milan.comwww.lht-milan.com

Lufthansa Technik PhilippinesPhone +63-2-855-9311Fax +63-2-855-9309sales@ltp.com.ph www.lht-philippines.com

Lufthansa Technik Puerto RicoPhone +1-787-230-7700info@lht-puertorico.com www.lht-puertorico.com

Lufthansa Technik Services IndiaPhone +91-22-935-37409Fax +91-99-5800-5695sales@lht-services-india.com www.lufthansa-technik.com/india

Lufthansa Technik Shannon Phone +353-61-370-000 Fax +353-61-361-100sales@sal.ie www.lufthansa-technik.com/lht-shannon

Lufthansa Technik ShenzhenPhone +86-755-2777-5925Fax +86-755-2750-0269sales@lht-shenzhen.comwww.lht-shenzhen.com

Lufthansa Technik SofiaPhone +359-2-4601-777Fax +359-2-4601-251sales@lht-sofia.com www.lht-sofia.com

Lufthansa Technik Turbine ShannonPhone +353-61-365-512Fax +353-61-360-513sales@ltts.ie | www.ltts.ie

Lufthansa Technik Vostok ServicesPhone +7-495-981-5850Fax +7-495-981-5852ltvsdmeservice@lht.dlh.de www.lufthansa-technik.com/vostok

Lufthansa Technical TrainingPhone +49-69-696-2751Fax +49-69-696-6384sales@ltt.dlh.de | www.ltt.aero

Lufthansa Bombardier Aviation ServicesPhone +49-30-8875-4600 Fax +49-30-8875-4511 sales@lbas.de | www.lbas.de

Lufthansa LEOS Phone +49-69-696-8222Fax +49-69-696-93888sales@lufthansa-leos.comwww.lufthansa-leos.com

Airfoil ServicesPhone +603-6145-3612Fax +603-6141-6810info@airfoil.com.my www.airfoilservices.com

Ameco BeijingPhone +86-10-6456-1122 ext 4100/4101Fax +86-10-6456-1823sales@ameco.com.cn www.ameco.com.cn

BizJet InternationalPhone +1-918-832-7733 Fax +1-918-832-8627sales@bizjet.com | www.bizjet.com

Hawker Pacific AerospacePhone +1-818-765-6201Fax +1-818-765-5759sales@hawker.com www.hawker.com

Heico AerospacePhone +1-954-961-9800Fax +1-954-987-7585sales@heico.com | www.heico.com

IDAIR Phone +49-40-5070-69416Fax +49-40-5070-64144sales@idair.aero | www.idair.aero

INAIRVATIONPhone +43-2644-21111contact@inairvation.aerowww.inairvation.aero

lumics Phone +49-40-5070-61361info@lumics-consulting.dewww.lumics-consulting.de

N3 Engine Overhaul ServicesPhone +49-3628-5811-0Fax +49-3628-5811-8240sales@n3eos.comwww.n3eos.com

SpairlinersPhone +49-40-5070-66499Fax +49-40-5070-66742info@spairliners.com www.spairliners.com

Every innovation starts with a new direction.

Lufthansa Technik has a tradition of forging new paths. Innovation is our daily motivation. Thanks to creative engineering work and cutting-edge research facilities, we constantly set new standards. We develop new aviation technologies, cabin products, and servicing processes in addition to the ongoing further development of our mainte-nance, repair, and overhaul procedures, and can guarantee technological excellence through our pursuit of the highest quality and safety standards.

Lufthansa Technik AG, marketing.sales@lht.dlh.deCall us: +49-40-5070-5553

www.lufthansa-technik.com/research-innovation

035_210x297+3_Innovation_eng_5C_ICv2_RZ02.indd 1 30.08.16 15:51