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TechniLink2ndQuarter

2012

� TechniLink 2nd Quarter 2012

Base maintenance

• Touch of IndiGo 6

Dear readers,

Just like that, we are in the middle of the year. Scoring several big firsts is an appropriate end to an eventful first half of 2012.

It is noteworthy that Lufthansa Technik Philippines performed the very first A380 cabin reconfiguration in the world (page 4). Our expertise came to the fore

when we were also tasked to undertake our first A380 wing-rib modification. Both firsts were done with flying colors as there was no significant impact on the turnaround time. These huge firsts were also made possible because of our strong collaboration with Qantas Airways, Airbus and Lufthansa Technik AG.

We are also pleased to welcome the no. 1 LCC in India to LTP (page 7). Having IndiGo on board is such an honor for us. Not only is it the largest LCC in India but it is the fastest growing LCC worldwide.

Speaking of growth, Philippine Airlines is all set in expanding its fleet. Two brand new Airbus A320s and one B777 were welcomed to the fleet with a ceremonial blessing (page 9).

LTP employees are again demonstrating their expertise through manpower deployment. Two engineers are currently in Lufthansa Technik Malta to lend engineering support (page 8). LTP has been supporting LTM since the buildup of its A330/A340 overhaul facility in 2008.

Since our adoption of LEAN in the organization, we have truly come a long way. Not only are we faithfully practicing it but we are also preaching it. Our LEAN specialists were recently assigned overseas to conduct seminars on LEAN (page 8).

Our team in Marketing and Sales recently evolved in response to the current needs of our customers. With the re-organization, we hope that we will be able to improve further our efficiency and responsiveness (page 11).

Our editorial team has made some innovations in this issue that we hope will give you more information about the company and how we may be able to help your business grow more. We hope that you will enjoy this issue as much as we have enjoyed preparing it.

Sincerely yours,

Dominik Wiener-Silva dws@ltp.com.ph

DominikWiener-Silva,VicePresidentMarketing&Sales,LufthansaTechnikPhilippines

Introduction

Contents

News & Updates• Lufthansa Technik Malta receives engineering support 8• Practicing and preaching LEAN 8

• JAL renews contract with LTP 9• LTP continues to give back 10• Global transport tender awarded to LTLS 10

7 India’s largest LCC sends A3�0s to LTP for C-checks

4 LTP performs 1st ever cabin reconfiguration on an A380

New PAL aircraft to undergo maintenance

at LTP

9

TechniLink is published quarterly by Lufthansa Technik Philippines for its customers and friends.

editorLiza Martija associate editorCarla Martinez art directorSheree Ti adviserDominik Wiener-Silva contactliza.martija@ltp.com.ph

Scan the QR code to access this issue and earlier issues online or visit www.ltp.com.ph

TechniLink 2nd Quarter 2012 3

News & Updates

DominikWiener-Silva,VicePresidentMarketing&Sales,LufthansaTechnikPhilippines

3

FOuNdEd IN the year 2000 as a joint venture of Lufthansa Technik AG and Philippine aviation service provider MacroAsia Corporation, Lufthansa Technik Philippines offers a wide range of aircraft maintenance, repair and overhaul (MRO) services to customers worldwide.

The company focuses on base maintenance checks for the A319/A320, A330/A340 types of aircraft. It has 11 hangar bays and workshops which have been designed according to the latest industry standards in order to support aircraft maintenance, major modifications, cabin reconfigurations,

engine maintenance and painting for the A319/A320, A330/A340, A380 and B747-400 and B777 aircraft.

LTP’s broad experience in A330/A340 base maintenance checks has earned the trust of more than thirty customers worldwide. It is also rendering line maintenance to more than twenty domestic and international carriers.

Through a partnership with Lufthansa Technical Training Philippines (LTTP), LTP mechanics are certified through EASA Part 66-compliant courses.

LTP holds repair station certificates from the FAA, EASA, CAAP and other airworthiness authorities.

Lufthansa Technik Philippines

Key facts

Founding date: 2000Shareholders: Lufthansa Technik AG (51%); MacroAsia Corporation (49%)Specialization: Base and heavy maintenance of Airbus aircraft types—A320, A330 and A340Capacity: Five widebody and six narrowbody aircraftLocation: Ninoy Aquino International Airport, Manila (MNL)Size: 200,000 sqm.Employees: 2,700Manhours: 5.5 million

Our customers

4 TechniLink 2nd Quarter 2012

LTP performs 1st ever cabin reconfiguration on an A380

Lufthansa Technik Philippines successfully completes the first ever cabin reconfiguration on an Airbus A380.

Of the 75 A380 aircraft in service all over the world, this is the first aircraft to undergo cabin reconfiguration.

For this first reconfiguration, licensed aircraft maintenance engineers and technical representatives from Qantas Airways were on-site to work hand in hand with Lufthansa Technik Philippines engineers and mechanics. Likewise, experts from Airbus and suppliers were on-site during the event.

Significantly, while cabin reconfiguration was being performed on the A380, its wing-rib was also undergoing inspection and necessary repairs to temporarily fix wing cracks that were similarly found on several A380s. While this was the first time that a cabin reconfiguration had ever been done on an A380, it was also the first time that LTP performed a wing-rib repair. The expertise of LTP’s structures team was a significant factor in the success of the wing-rib modification and in lessening its impact on the turnaround time of the cabin reconfiguration.

The great collaboration of LTP with Qantas, Airbus and Lufthansa Technik AG forms part of the success of this cabin reconfiguration and wing-rib modification project.

The reconfiguration and later on the decision to carry out wing-rib inspection and repair started exactly a year after the groundbreaking of Lufthansa Technik Philippines’ newest widebody aircraft. The construction of the hangar was one of the company’s preparations for the technical support of the world’s largest commercial aircraft.

TheManila-basedLufthansaTechnikfacilitychalksupmajorfirsts—testimoniestothecompany’sworld-classcompetence.

Base maintenance

TechniLink 2nd Quarter 2012 �

Base maintenance capability

Specialization: Airbus A319/A320, A330/A340

Service spectrum includes: aircraft painting, cabin reconfiguration/retrofit programs, and lease return checks

C-checks• A319, A320, A321• A330, A340• A380• B747

IL-/D-checks• A319, A320, A321• A330, A340

Base maintenance

In parallel, Lufthansa Technik Philippines employees completed training programs, which consisted of A380-specific courses, in Lufthansa Technical Training facilities in Frankfurt and the Philippines, the on-site training center in Manila, and several months of on-the-job training performing A380 C-checks at Lufthansa Technik in Frankfurt. In these exposures, Filipino engineers and mechanics yet again benefited from the exchange of expertise

within the Lufthansa Technik Group. These preparations were necessary for LTP as it develops its latest capability—base maintenance for the Airbus A380 aircraft, particularly C-checks.

Qantas Airways will be sending 11 more A380s nose-to-tail to Lufthansa Technik

Philippines for cabin reconfiguration. The configuration of these A380s is 14P (First), 72J (Business), 32W (Premium economy) and 332Y (Economy). At the end of this campaign, all 12 Qantas A380s will be reconfigured to a new four-class configuration of 14P/64J/35W/371Y.

LTP’s base maintenance customers

� TechniLink 2nd Quarter 2012

IT HAS been almost five years since Lufthansa Technik Philippines catered to LCCs. during this course, LTP decided to dedicate manpower and a hangar exclusively for its LCC customers through its MRO Lite product.

To date, LTP has performed C-checks, redelivery checks, landing gear replacements, aircraft painting and cabin modification for top LCC operators, majority of which utilize the A320 aircraft. Focus and experience in the aircraft type helped LTP to perform these services to its LCC customers successfully. LTP acknowledges that A320 aircraft has a big impact in its business.

It is also because of this focus and expertise that customers continue to entrust their aircraft to LTP. Case in point is IndiGo, India’s largest LCC, will fly its A320s to Manila for C4/6Y lease return checks starting this quarter. It is hoped that this nose-to-tail campaign will lead to more opportunities towards learning, process improvement and long-term partnership between the two companies.

IndiGo is in good company as it joins market-leading LCC operators such as Cebu Pacific, AirAsia X and Jetstar in LTP’s roster of customers.

LTP welcomes a touch of IndiGo in its hangar.

Touch of IndiGo

� TechniLink 2nd Quarter 2012�

TechniLink 2nd Quarter 2012 7

Touch of IndiGo

IndiGo has recently signed an agreement with Lufthansa Technik Philippines for a series of C4 lease return checks for seven of its A320 aircraft.

The first aircraft is scheduled for lease return check on June 2012. The remaining contracted A320s will follow until the end of the year 2012.

“Our partnership with LTP, one of the leading maintenance, repair and overhaul providers in Asia, will enable IndiGo to use LTP’s proven competence, experience and expertise in on-time completion of lease return checks,” said IndiGo officials.

“We are very pleased to welcome India’s fastest growing airlines and largest low-cost operator to LTP this June. We are fully committed in providing our expert support to ensure timely lease return of

India’s largest LCC sends A320s to Lufthansa Technik Philippines for C-checks

IndiGo’s A320 aircraft . We hope that this agreement is a start of a long-term partnership with one of India’s leading airlines today,” shares Dominik Wiener-Silva, vice president for Marketing and Sales of Lufthansa Technik Philippines.

IndiGo is India’s largest low-cost airline today. As of March 1, 2012, IndiGo

operates a fleet of 51 new Airbus A320-200s serving 27 cities within India and five international

cities namely Bangkok, dubai, Kathmandu, Muscat and Singapore.

• LTP saw the expansion of A320 fleet in Asia as a viable opportunity to cater to the LCC market.• In 2010, LTP formally created MRO Lite product to cater to its LCC customers.• developed a flat organization for better flexibility and efficiency.• Its second hangar has been dedicated to its MRO Lite operation. The hangar is capable of housing three to four A320/A321.• LEAN concepts are utilized to standardize aspects of maintenance events.

Maintenance works performed for LCCs:• C-checks• Redelivery checks• Cabin modifications• Aircraft painting• Landing gear replacement

MRO Lite

Scan the QR code to read articles related to MRO Lite

Our partnership with LTP will enable IndiGo to use LTP’s proven competence, experience and expertise in on-time completion of lease return checks.

8 TechniLink 2nd Quarter 2012

Practicing and preaching LEANLufthansa Technik Philippines (LTP) sent LEAN personnel to Kimberly-Clark Professional (KCP) Workshops to facilitate LEAN Basics Overview Seminar for its sales and marketing managers, as well as its customers.

“To survive in the modern business infrastructure, companies worldwide need

foundation for companies to achieve whatever goals they set. With the help of Lufthansa Technik Philippines’ sharing on LEAN, we now have a clearer understanding on how we can truly engage and partner-up with the aviation world, and propel the larger industry towards the achievement of its vision for the future. ultimately, I see LEAN leading the way here,” stated by Jonathan Cristobal, Market Segment manager for Aviation & Automotive, Kimberly-Clark Professional* Asia-Pacific.

Truly, the growth of LTP in its LEAN journey during the past four years through thousands of small projects and hundreds of quantum leaps to improve processes and operations has not only gained recognition within the Lufthansa Technik LEAN network but in other industries as well.

an effective way of deploying human capital and other resources globally, and the aviation industry plays a major role here. Kimberly-Clark Professional* understands this opportunity and pressure. We are all about helping our customers create an exceptional workplace. We see this as a critical

Lufthansa Technik Malta receives engineering supportTWO Lufthansa Technik Philippines engineers are performing engineering tasks related to systems and structures at Lufthansa Technik Malta (LTM).

The engineers are on assignment to Lufthansa Technik’s Mediterranean facility since February.

After working at LTM for nearly four months now, the engineers received positive feedback from their colleagues in the Engineering and Planning department, where they are assisting in technical tasks particularly in line with their expertise in structures and systems.

“We are very pleased with the performance of the LTP engineers. They were able to adapt easily to LTM’s processes. They are providing the assistance that we require consistently,” said Martin Finn, Head of Engineering and Planning at LTM. “In addition, they were able to build a good

working relationship with all of us.”Alexcir Espedillion, senior systems

engineer, and John Filemon Torres, senior structures engineer, are on deployment in Malta until August.

Lufthansa Technik Philippines participates actively in the exchange of skills and expertise within the Lufthansa Technik network. The company has played a pivotal role in the capability buildup of LTM through several tours of duty of Maltese mechanics and trainees to LTP and deployment of LTP personnel to Malta to provide support in production planning and base maintenance

LTP provides manpower support services to various airline operators and MRO organizations around the world. It assigns professional and experienced MRO-related personnel with varying degrees of skill and competency. LTP believes that finding skilled and experienced people at short notice and for limited periods are essential to its customers.

• Line maintenance• Base maintenance• Non-destructive testing• Technical services• Quality assurance• IT services

events. To date, more than 600 employees have been deployed by LTP to various LHT subsidiaries and third-party customers.

Personnel assignment

Personnel assignment

8 TechniLink 2nd Quarter 20128

Edher P. PanganibanSales — Personnel AssignmentAccount Executiveedherlina.pili@ltp.com.phPhone +63-2-855-2222 ext. 8526

TechniLink 2nd Quarter 2012 9

Established in 1951, Japan Airlines is part of the JAL group of companies, together with JALways, JAL Express, Hokkaido Air System, J-Air, Japan Air Commuter, Japan Transocean Air, Ryukyu Air Commuter, and JAL Cargo.

Line maintenance

Esquillo, key accounts manager.PAL is expecting two more A320-200s

and one B777-300ER to arrive before the year ends. The flag carrier will lease all brand new aircraft.

New PAL aircraft to undergo maintenance at Lufthansa Technik Philippines

Philippine Airlines recently leased two brand new Airbus A320-200 aircraft and one Boeing 777-300ER as part of a fleet upgrade program. The three aircraft, which arrived in March, May, and June, were given ceremonial blessings at Lufthansa Technik Philippines.

LTP’s vast experience and proven expertise with long-term client PAL makes the Manila facility the choice for maintenance of the newly leased aircraft.

As part of the agreement, the A320s and B777 will be scheduled for line maintenance and other technical services.

“We are pleased to welcome PAL’s new additions to its fleet. PAL remains as one of LTP’s most valuable customer, and all these years of partnership can only translate to a more solid cooperation in the next years to come. We assure PAL of committed quality service to keep their planes flying safely,” shares Yayo

Yayo EsquilloManager - Key Accounts Philippines Phone +63-2-855-2222 ext. 8519Mobile +63- 917-587-7125rosario.esquillo@ltp.com.ph

Erick BautistaSales — Line Maintenance and AOGSenior Account Executiveerick.bautista@ltp.com.phPhone +63-2-855-2222 ext. 8527Mobile +63-917-850-7147

JAL renews contract with LTPJapan Airlines Co., Ltd (JAL), Asia’s largest airline group, has renewed its technical support contract with Lufthansa Technik Philippines (LTP). LTP will continue to render line maintenance support to JAL’s B767 aircraft – 14 passenger and two freighter weekly flights operating in Manila’s Ninoy Aquino International Airport (NAIA). “With this contract renewal, we look forward to

two more years of collaboration with JAL — sustaining years of trust, quality, and reliability,” says Bong Villanueva, Sales manager for Line Maintenance, Engine

and Components Services.LTP has been providing technical

assistance to JAL since 2004. Prior to that, it has also provided cabin cleaning and laundry services to the airline.

10 TechniLink 2nd Quarter 2012

LTP continues to give back

AS A way of giving back to the country, Lufthansa Technik Philippines has six ongoing projects, which involve building of classrooms, renovating library and science laboratory classrooms.

These projects across the Philippines are part of Lufthansa Technik Philippines’ commitment in alleviating the poor learning conditions of Filipino children through its Corporate Social Responsibility programs.

LTP’s CSR program started with its first project in year 2007. To date, 61 beneficiaries have already received aid through financial support from LTP in order to improve education of the Filipino children through infrastructure development. LTP employees nominate all beneficiaries of the program. The CSR program also supports typhoon-stricken areas in different parts of the country through food, clothing and monetary contributions.

Global transport tender awarded to LTLS3-yearcontractwithLufthansaTechnikPhilippines

Lufthansa Technik Logistik Services GmbH (LTLS) has been awarded the global transportation tender issued by Lufthansa Technik Philippines. Within the scope of the three-year contract, LTLS will take over responsibility for all inbound transports from Europe, the u.S. and intra-Asia to the Philippines’ capital, Manila.

The agreement includes not only routine and critical transports but also ad hoc, 24/7 support in the event of an aircraft on ground (AOG) incident. Furthermore, two-flow management experts on-site in Manila will provide track and trace for shipments, ensuring high transparency of the material

OngoingCSRprojectscenteronrebuildingclassrooms

Three old classrooms of a school were converted into a library with a comfort room as well as inclusion of furnitures which consisted of book shelves, tables, chairs, electric stand fans, reading materials and other reference materials.

movements for the customer and liaising directly with the planner to provide performance reports.

LTLS has taken over all shipments by June 1, 2012.

Hi Fly, a charter airline based in Lisbon, Portugal recently sent its Airbus A340-300 to Lufthansa Technik Philippines (LTP) for maintenance work.

The aircraft underwent post hard landing inspections, landing gear replacement and defect rectification. LTP performed maintenance work to restore the aircraft to its airworthy condition.

Hi Fly is a wet lessor specialist which supplies long haul or widebody aircraft including crew, maintenance and insurance

on medium- to long-term contracts. Currently, Hi Fly fleet includes six Airbus

widebody, long-range, last-generation aircraft of the following models: Airbus A310’s – 2 units; Airbus A330’s – 4 units; Airbus A340’s – 4 units. Hi Fly operates its fleet of Airbus widebody aircraft mainly on long haul operations across Europe, Middle East, Far East, Australia and Africa.

Maintenance services for Hi Fly’s A340

News & Updates

10 TechniLink 2nd Quarter 201210

TechniLink 2nd Quarter 2012 11

Vice President dominik Wiener-Silvadws@ltp.com.phPhone +63-2-855-9310Mobile +63-917-515-1479

Sales — Base MaintenanceManagerPearl Rubiopearl.rubio@ltp.com.phPhone +63-2-855-9315Mobile +63-917-793-1509 Sales — Line Maintenance, Engine and Components ServicesManagerBong Villanuevabernard.villanueva@ltp.com.phPhone +63-2-855-9319Mobile +63-917-838-5746

Sales — Base MaintenanceProject ManagerLotis Hernandezlotis.hernandez@ltp.com.phPhone +63-2-855-2222 ext. 8540Mobile +63-917-589-6538

Sales — Base MaintenanceSenior Sales Executive, Business developmentSebastian Radekesebastian.radeke@ltp.com.phPhone +63-2-855-2222 ext. 8534 Mobile +63-917-808-5321

Sales — Line Maintenance and AOGSenior Account ExecutiveErick Bautistaerick.bautista@ltp.com.phPhone +63-2-855-2222 ext. 8527Mobile +63-917-850-7147

Sales — Engine and Components ServicesProject ManagerRoland Serranoroland.serrano@ltp.com.phPhone +63-2-855-2222 ext. 8522Mobile +63-917-525-3609

Marketing & Sales Group

TechniLink 3rd Quarter 2009 11For Technilink Magazine subscription, email us at sales@ltp.com.ph AOG desk +63-2-855-9122

Contacts

Key AccountsManagerYayo Esquillorosario.esquillo@ltp.com.phPhone +63-2-855-2222 ext. 8519Mobile +63- 917-587-7125

Sales — Base MaintenanceProject ManagerJoel Alfonjose.alfon@ltp.com.phPhone +63-2-855-2222 ext. 8518Mobile +63-917-515-9177

Sales — Base MaintenanceSales ConsultantRegis Lacailleregis.lacaille@ltp.com.phPhone +63-2-855-2222 ext. 8529Mobile +63-917-589-6530

Sales — Base MaintenanceAccount ExecutiveFrezel Forrofrezel.forro@ltp.com.phPhone +63-2-855-2222 ext. 8541Mobile +63-917-587-7105

Sales — Personnel AssignmentAccount ExecutiveEdher P. Panganibanedherlina.pili@ltp.com.phPhone +63-2-855-2222 ext. 8526

Marketing Communications Section Manager Liza Martija liza.martija@ltp.com.ph Phone +63-2-855-9215 Mobile +63-917-857-7127

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Lufthansa Technik PhilippinesAddress:MacroAsiaSpecialEconomicZone,VillamorAirBase,PasayCity1309Philippines

Phone:+63-2-855-9319AOG desk:+63-2-855-9122E-mail:sales@ltp.com.phWebsite:www.ltp.com.ph