THE LENNOX PARTNERSHIP“Promoting Prosperity, Releasing

Potential”

Steps to Success ConferenceBelfast, 16th October ‘12

Blyth Deans

About The Lennox Partnership

Social Enterprise/Not for Profit – Co. Limited by Guarantee

Established in West Dunbartonshire,1988 Private Sector Board Staff – 41 Full Time + Associates Headquartered in Clydebank Delivering Services in 10 LA’s in Scotland T/o 2011/12 -£1.4M Projected 12/13 £1.6M

Responding to Need

Improving Performance

Making Change Happen

TLP – Current Staffing - 12 Contracts

Total Staffing – 41 Senior Management – 2 Finance - 1 Project Leaders – 5 Work Programme – 18 (14 W/Links) Additional Output Funded Posts - 7

TLP – Previous Staffing

Total Staffing – 31 Senior Management – 2 Finance - 1 Project Leaders – 3 Output Funded Posts – 5 Funding – Big Lottery, ESF, Local

Authority & Community Planning Partnership’s

Changes Required

Right Staff, Right Skills Right Processes, Ways of Working Effective Performance Management Continuous Improvement Concept Learn From Others Rewards & Recognition Disciplinary Process

What Did We Do?

Staff Training and Development How to Deal with Mandated Clients Busy V Productive Introduction of Daily Work Plans

Business Drivers – Funding Model Personal Drivers – Provide Direction

The Pyramid

What Did We Do?

Monitoring of Work Plans Contract MSL’s Implementation of “New Ideas” Use of Disciplinary – GROW Model Recruitment – Different Skill Sets Identify “Success DNA” Development of 5 Point Plan

What Has Been Achieved?

Culture Change Within TLP Staff Changes - Leavers Significant Performance Improvement Roll Out to Other Contracts Supply Chain League Tables

Current PerformanceWorking Links League Tables 20 Delivery Organisation stats 7 Partners and 13 Working Links Offices Job Entry Rates Job Outcome Rates (Sustainable Jobs) Self Employed

What Has Been Achieved?

On a “Flight Path” BUT not there yet!!

The Way Forward

Development of Action Plan- Tasks, People, Timescale

Ongoing Performance ManagementDisciplinary Process & Reward

SuccessOutward Looking – Best PracticeContinuous Improvement

Questions/Discussion