The Leadership Challenge: Managing the Knowledge...
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The Leadership Challenge:
Managing the Knowledge Worker
Based on Based on Stephen Covey’s the 8th Habit, (www.the8thhabit.com)
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Overview
• Context• Leadership and Organizations• Leadership and/or Management• Meeting the Leadership Challenge• Conclusion
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The Winning Organization
Sustained Superior Performance
AchievingResults
Building Capacity
Execution ofKey Priorities
Leadership& ManagementDevelopment
Individual Effectiveness
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Knowledge & Ignorance
Circle of
Knowledge
We believe that as knowledge expands, ignorance decreases
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Knowledge & Ignorance
Circle of
Knowledge
In fact, as knowledge expands,Our ignorance also increases!
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Whole Person Paradigm: Four domains
SPIRIT
MIND
BODYHEART
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Four Needs of People
Meaning and contribution
To Leave A Legacy(SPIRIT)
Growth & Development
To Learn(MIND)
Survival
To Live(BODY)
Relationships
To Love(Heart)
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Four Intelligences/Capacities
SQ
SPIRITUAL(Spirit)
IQ
Mental(MIND)
PQ
Physical(BODY)
EQ
Emotional(HEART)
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Habit: the intersection of knowledge, attitudes and skills
Knowledge
AttitudeSkill
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• In everyone’s life at some time,• our inner fire goes out.• It is then burst into flames by an
encounter with another human being.
• We should be thankful for those people who rekindle the inner spirit.
• These are LEADERS
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Leadership Defined
• Communicating to people,• their worth and potential,• so clearly that,• they come to see it,• in themselves
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Organizations
• Made up of individuals who have a relationship and a shared purpose
• The key to understanding organizational behaviour is not to study organizational behaviour per se, but to understand human nature
• Filled with problems• Most of the problems are the same
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Chronic problems in organizations
Low Trust(SPIRIT)
Ambiguity,Hidden agendas,Political games,
ChaosNo Shared
Vision/Values(MIND)
Misalignment(BODY)
Rivalry,Co-dependency,
Backbiting,Infighting,No shared information
Disempowerment(HEART)
Apathy,Moonlighting,
Anger,Fear
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The Industrial Age Response: Managing People as Things
BOSS
No need to see the future,
Just do what’s told and
follow the rulesRULES
EFFICIENCY
Systems designed for
efficiency
The manager knows best,
Makes all the important decisions
CONTROL
Workers cannot be trusted,
Use carrot & stick
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Management and/or Leadership?
ControllingCreation of a common vision
BuildersArchitects
Concerned with how things get done
Concerned with what things mean to people
Maintaining order & organization A sense of movement
Coping with complexityCoping with change
Doing things rightDoing the right things
ManagementLeadership
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Contrasts
MethodsPurposesPracticesPrinciplesClimbing the ladder fast“Is the ladder against the
right wall?”
SpeedDirectionTransactionTransformationExpenseInvestmentProgramProgrammerEfficiencyEffectivenessControlEmpowermentStructureSpontaneityThingsPeople
ManagementLeadership
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• Both are vital – either one without the other is insufficient
• Tendency to overemphasized leadership and neglect the importance of management
• Why – Vastly overmanaged and Desperately underled
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What Do Successful Leaders Do?
SET DIRECTION(vision, customers, future)
SET DIRECTION(vision, customers, future)
DEMONSTRATE PERSONAL CHARACTER
(habits, integrity, trust, analytical thinking)
DEMONSTRATE PERSONAL CHARACTER
(habits, integrity, trust, analytical thinking)
MOBILIZEINDIVIDUAL COMMITMENT
(engage others, share power)
MOBILIZEINDIVIDUAL COMMITMENT
(engage others, share power)
ENGENDERORGANIZATIONAL
CAPABILITY(build teams, manage change)
ENGENDERORGANIZATIONAL
CAPABILITY(build teams, manage change)
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Four Roles of Leadership
Modeling(SPIRIT)
Pathfinding(MIND)
Alignment(BODY)
Empowering(HEART)
trust
trust trust
trust
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Four Roles of Leadership
• Modeling (Conscience) – Set a good example
• Pathfinding (Vision) – Jointly determine course
• Aligning (Discipline) – Set up and manage systems to stay on course
• Empowering (Passion) – Focus talent on results not methods and then get out of people’s way and give help as requested
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4 Roles of leadership
Unleashes human potential without externally motivating it(Cultural moral authority)
Empowering
Nourishes both vision and empowerment without proclaiming them(Institutional moral authority)
Aligning
Creates order without demanding it(Visionary moral authority)
Pathfinding
Inspires trust without expecting it(Personal moral authority)
Modeling
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Four Qualities of Personal Leadership
Conscience(Modeling)
Vision(Pathfinding)
Discipline(Alignment)
Passion(Empowering)
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Four Primary Management Practices
Culture(Modeling)
Strategy(Pathfinding)
Structure(Alignment)
Execution(Empowering)
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Excel in four primary management practices
1. Strategy – Devise and maintain a clearly stated, focused strategy
2. Execution – Develop and maintain flawless operation execution
3. Culture – Develop and maintain a performance-oriented culture
4. Structure – Develop and maintain a fast, flexible, flat organization
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FOCUS – Modeling and Pathfinding
1. The Voice of Influence – Being a model involves finding your own voice first and choosing the ATTITUDE of initiative
2. The Voice of Trustworthiness – You cannot have trust without trustworthiness; KNOWLEDGE of this principle is the doorway to influence
3. The Voice and Speed of Trust – Also involves developing strong relationship SKILLS that build trust
4. One Voice – Creating with others a common VISION about your highest priorities and values
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EXECUTION – Aligning and Empowering
5. The Voice of Execution – Aligning goals and enabling systems for results
6. The Voice of Empowerment –Releasing passion and talent, clearing the way before them and getting out of the way; “Where the rubber meets the road”
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Level 5 Leadership
ExecutiveBuilds enduring greatness through a paradoxical combination of
personal humility and professional will
Effective LeaderCatalyses commitment to vigorous pursuit of clear and compelling vision
Competent ManagerOrganizes people and resources
Highly Capable IndividualMakes productive contributions through talent, knowledge, skills and
good work habits
Contributing Team MemberContributes to the achievement of group objectives
LEVEL 1
LEVEL 2
LEVEL 3
LEVEL 4
LEVEL 5
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Conclusion
• Leadership requires distinct behaviours and attitudes
• Before you become a leader, success is all about growing yourself
• When you become a leader, success is all about growing others
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Paradoxes
• Leadership is full of them• Performing balancing acts every
day is leadership• The most important is managing
the short-long paradox –managing for short term results while keeping in mind long term goals
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Are Leaders Born or Made?
• Both• Some characteristics like IQ and
energy are innate• Some like self-confidence, trying
something, getting it wrong and learning from it, or getting it right and gaining self-confidence to do it again, only better can be learned
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Leaders
• Can only exist and accomplish extraordinary goals because of supportive followers!
• Both need each other to achieve the group’s vision and established mission
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Leadership
• Can be best understood by turning the coin over and studying followership.
• Why do people follow leaders? If we can understand this, then we will be a long way down the road to creating those followers and hence becoming an effective leader.
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• People don't just follow anyone• You can't just say 'follow me' and
expect people to follow out of the goodness of their hearts
• You have to give them good reason for them to follow
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Bottom Line
• The best leaders know how to follow • We must all learn to follow before we
can lead
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Review
• Context• Leadership and Organizations• Leadership and/or Management• Meeting the Leadership Challenge