The Importance of Communication Skills
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Transcript of The Importance of Communication Skills
![Page 1: The Importance of Communication Skills](https://reader035.fdocuments.in/reader035/viewer/2022072108/5681317d550346895d97f6c2/html5/thumbnails/1.jpg)
The Importance
of Communicat
ion Skills
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Humans are social animals.
Whenever we are in the company of others, we are communicating...
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Why are communication skills important?
They improve relationshipsDevelops respectDevelops empathy for othersAllows us to function more effectively in social situationsHelps us to succeed in life (school, work, etc)
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How do humans communicate? a) Verbal: Language &noise and soundsb) Non-verbal:
• Written word•Body Language:
•Eye contact•Haptics (touch)•Proxemics (proximity to each other)•Kinesics (all human behaviour except touch)•Symbols•Gestures & posture
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Continued...
• Tone/pitch/tempo
• Posture: Eg. Tapping foot, slumped, upright
• Expression: crying, excited, fear
http://www.youtube.com/watch?v=pRZqRjxkHpk
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Paul Ekman’s Experiment
• Humans everywhere use similar expressions to demonstrate 6 basic emotions
• Fear• Anger• Disgust • Sadness• Surprise• Happiness
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Overcoming Barriers to
Communication
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What are some of the barriers?
• Noise pollution• People do not always share the
same vocabulary/dialect/language• Jargon, Slang, Acronyms, “Legal-
eze”• No feedback (one-way versus two-
way)• Interpretation of non-verbal
communication• Perception• Fear: an inability to speak, or fear
of repercussions
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• Humans do use symbols in much of their communications. Experts say that humans differ from animals because they learn based on a series of learned symbols/responses and not from instinct.
• However, 90% of human communication is non-verbal. Humans have their own series of learned signals which represent meaning to communicate to others.
Feedback is essential to effective communication!!
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“The Power of the Face”(Learn 360 clip, 5 mins)