1 Importance of Presentation & Communication skills Tess Field HR Director, Microsoft.
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Transcript of 1 Importance of Presentation & Communication skills Tess Field HR Director, Microsoft.
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Importance of Presentation & Communication skills
Tess Field HR Director, Microsoft
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Overview• The value of great presentation and
communication
• Presentation
• Communication skills
• Presenting power
• Questions
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Think
• Last person to impress you
• Someone who has impacted your thinking
• Great speakers or personalities
• Someone who you aspire to be like
• Your own prejudices
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Presentation
• Professional success is related to the ability to present ideas
• Public speaking is a cornerstone of business communication
• You are the most important visual
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The ABCs of Effectively Presenting Yourself
• A relates to Authenticity: – The truth of who I am flows through me as I speak
• B relates to Believability: – What is coming out of my mouth matches what is going on
in my head
• C relates to Clarity: – I know where I’m going, where I want to go, and how to go
there
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Communication skills • Verbal• Listening • Feedback • Written• Presentation• Appearance
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Presentation Power
Public speaking is a cornerstone of business communication
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Perfecting a Presentation• Not about making great speeches but about achieving
desired results • Answering the questions:
– What do I want to happen?– How do I want the audience to feel?– What will “success” be?– What do I communicate in an authentic manner?
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Steps for Preparing a Presentation
• Step 1: Establish objectives
• Step 2: Get organized
• Step 3: Draft and revise
• Step 4: Format and layout
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Step 1: Establish Objectives
• What story do you have to tell?• Ask WHY something happened, not WHAT happened• Objectives
– Clarify expectations– Provides focus– Evaluate success– Inspire to action
• Match your message to the audiences needs
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Step 2: Get Organized
Mental preparation: – What do you want and need to say?– Mapping– Affinity charting
How to express your message:– Structure: opening/ body/ closing
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Step 2: Get Organized Mentally: Mapping
• Identify your subject (or target)• Dump all your ideas quickly• Separate ideas into groups• Add/remove as necessary• Choose sequence• Identify “path”
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Mind Mapping Example
Presentation Skills
Graphic Design
PowerPoint Slides
Color Choice
Facilitation Questions
Handling Problem
Audio Visuals
AnxietyTips
EstablishObjectives
Audience
PresentationTechniques
Use of Voice
OrganizationTechniques
Outlines Mapping
Drafting
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23
4
5
6
1a
2a2b2c
3a
3b
3c
4a
5a
6a
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Step 2: Get Organized: Structure
Tell them what you are going to tell them
Tell themTell them what you
Have told them
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Step 2: Get Organized :Opening Effectively• Breaks pre-occupation
• Sets the tone
• Sets expectations
• Creates rapport
• Provides reason for listening
• Describes why they are here
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Step 2: Get Organized : Opening• Grab their attention
– Your name– News– A story– Visual or picture– A request
Prepare your opening last & write it out!
• Introduction– Warm greeting– Ask a question– Make a promise– Say your name– Give your credentials
Tell them what you are going to tell them
Tell themTell them what you
Have told them
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Step 2: Get Organized : Body• Explain = how and why• Streamline material: must know, should know, nice to
know• Writing to sound natural
Tell them what you are going to tell them
Tell themTell them what you
Have told them
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Step 2: Get Organized : Closing• Summarize key points & main idea
• Match your conclusion to your mission
• Ties everything together
• A strong ending
Tell them what you are going to tell them
Tell themTell them what you
Have told them
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Step 3: Draft and Revise
• Read it out loud
• Keep the language simple
• Avoid long sentences
• Use an active voice
• Vary the pace
• People centered not media centered
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Step 4: Format and Layout
• Put your title to work so it’s memorable!• 6 X 6 rule: Six bullets of six words each
per slide• Use simple font / one key point per slide• Use color sparingly – 3 or 4 is enough,
ensure they work when projected• Use templates if possible
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International Presenting• Learn as much as you can about the relevant culture
– Pay particular attention to their business and presentation protocols and norms
– Pay attention to arrangement details – power requirements, equipment, etc. may be different
• Make sure all parties understand goals and agenda• Stress clarity and simplicity in all aspects • Remember the importance of non-verbal communication• Be respectful and on your best behavior at all times
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How to Present Successfully• Visualizing success• Awareness of your personal style• Self awareness of reaction to the audience• Understanding and applying the “A, B, Cs” of presenting• Effective presenting skills:
– Voice– Confidence– Credibility– Interaction
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Not what you say but how you say it– Short crisp phrases with pauses– Pitch down on endings– Energy: show you care
• A learned skill: practice• Communication and credibility
– 38% vocal qualities – 55% facial expressions, gestures, and movements– 7% spoken word
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And how you present yourself
• You are the most important visual– Dress right, feel right– Free your hands
• Video tape yourself if possible, it is the best practice
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Voice• Key elements
– Articulation– Pace – Pitch/Volume – Tone
• Vocal variety • Don’t be afraid to pause
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Confidence• Eye Contact
– Speak into their eyes– Look at a variety of people– Maintain contact for a min. of 3 to 5 seconds
• Stand steady, use pauses• Drop pitch• Use “You, we, us, our”• Authentic• Avoid passive voice
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Gestures
• Stress, demonstrate or compliment
• Create a picture
• Practice in advance
• Gesture fit the space – elbow or shoulder
• Often described as “holding a globe”
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Credibility• Answering questions adds credibility to
your topic• Anticipate most difficult questions • Prepare answers • Listen and repeat the question • Don’t guess: don’t lie
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Professional success is related to the ability to present ideas
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Questions
Thank you